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A nice & clean place to stay, easy & convenient for me to reach everywhere.

Overall it's a good place to stay in KB, the room is comfy and has everything that you need - comfy bed, place to work (the wifi is terrible), place to eat and great view on a river with crocodiles, I even saw one! The food offered in the hotel restaurant is really tasty even if you're not local you'll definitely find something for you! The AC works too hard haha, It's often freezing cold inside.Everyone speaks English and the staff is super helpful. One thing to improve: I know it's not your fault but you should walk the corridors more often as guests are leaving plates with unfinished meals at the doors of their room and we all know what kind of insects like food. I saw these plates a few times during my 3 weeks stay. Other than that, thanks to all the staff that made my stay so cool.

The staff were friendly and efficient. The location is excellent, one minute walk to the beach (which unfortunately, like the rest of Brunei, has lots of rubbish on it). There's a supermarket and a coffee shop right next door as well as a restaurant. The apartment, though old, was spotless and extremely well equipped with not only the usual plates, cutlery, glasses etc but also roasting tins, pots and pans etc. I booked a 2 bedroom apartment for a family of five. Only 2 towels were provided. We were charged extra for another 3 towels, BND 3 each if i recall correctly. This was the only negative experience that i had. Bring your own towels if there are more than two of you! Be aware that there is a good pool, but unfortunately it's closed at the moment due to Covid-19

Great room with nice view over the highway and the town. As a foreign visitor I am confined to room for quarantine and dependent on food delivered to the door and assistance via reception and room service. Sadly that has been a great disappointment. After three days I’ve never had a hot meal delivered that wasn’t luke warm or cold and requests for simple things like a sachet of coffee go ignored. Friendly security service on the quarantine floor and reception have politely taken note of requests but It may be other depts letting the side down. It’s a pity. It would seem an easy fix to improve the room service but staff don’t seem to care.

The rooms are big and clean but everything else is terrible. It started when I booked the hotel for a business trip. There are not a lot of hotels in KB, so the choice is limited. The hotel confirmed my booking then a week later cancelled saying they did not have the capacity. It took the company I was consulting for to call and secure a room for me. To reach the offices of our client, we need to utilize hotel transport. We booked each day in advance but the hotel managed to screw up the booking each time making us late three days in a row. When I misplaced the plastic key to my room, they charged me $11 to replace it (the only hotel in the world to do that and I have been to hundreds of them). On the way out of your room, the door does not close and lock automatically. You have to run your key to retract the bolt lock and pull it shut (when you are leaving). The bathroom has a 4 inch step down into it meaning you are in danger of stubbing or even breaking a toe if you get up at night to go to the toilet. The food is severely limited, poor quality, and only good for a carb load. Finally, the wifi is only good for about 10minute at a time then cuts out for 5-10 minutes. This is the worst hotel I have visited in a long, long time ,and I have been in some pretty bad hotels.

Conveniently located with restaurant nearby within short walking distance