JEN Hong Kong by Shangri-La

JEN Hong Kong by Shangri-La Reviews

JEN Hong Kong by Shangri-La

No.508 West Queen's Road, Sai Wan, Central and Western District, Hong Kong, ChinaSee Hotel Details
JEN Hong Kong by Shangri-La
JEN Hong Kong by Shangri-LaJEN Hong Kong by Shangri-LaJEN Hong Kong by Shangri-La
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1 night

Guest Reviews

9.0/10
Great
1453 review
Verified reviews
Location9.1
Amenities8.7
Service9.0
Cleanliness9.1
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All reviews(1453)
Positive reviews(1394)
Reviews with photos/video(336)
Easy to get around(346)
Convenient location(341)
Close to metro(216)
Nice sea view(125)
Friendly front desk staff(64)
Perfect for business trips(35)
Great swimming pool(18)
Many dining options(12)
Negative reviews(59)
boology
Superior Twin Room
Stayed in May 2025
Family
1 review
9.0/10
Great
Posted on Jun 29, 2025
Room size is good and I really like the location and its proximity to the MTR station!
Response from Property: Thank you very much for staying with us and your compliments on our prime location and services. We hope to welcome you back and to delight you again in the near future. – JEN
ExpatriateTravel
Club Harbour View Queen Room
Stayed in Apr 2025
Solo traveler
15 review
8.0/10
Very Good
Posted on Jun 3, 2025
Stay at the Jen for many years due to the convenient location to central and the great view from the rooms and lounge . The hotel overall the restaurant and rooms could do with a full renovation by now. The welcoming and professional attitude from Jimmy at the reception with a genuine smile and Benjamin in the lounge making it a place of calm and true hospitality makes up for short comings and worn out facilities and random furniture in the room. Beds are still comfortable
Response from Property: Thank you for taking the time to share your feedback and comments. We sincerely apologize for the disappointed experience you had at our hotel and for the poor condition of the guest room facilities. It is truly regrettable that we did not meet our usual standard on this occasion. Please be assured that we take your feedback seriously and are actively working to address the issues you raised. We are currently in the planning stages for our next renovation, which will help us enhance the overall experience for our guests. In the meantime, we will reinforce our maintenance program to ensure that the hotel and its facilities are kept in the best possible condition. Thank you for being our guest and for your valuable feedback. We look forward to the opportunity of welcoming you back to JEN Hong Kong soon. – JEN
Kia Fern
Deluxe Harbour View Twin Room
Stayed in Apr 2025
Family
2 review
9.0/10
Great
Posted on May 22, 2025
hotel is just outside HKU stations..super convenient. We able to early checkin about 12 noon. we stay at v high floor and have a good victoria harbour view. nice far away there are ding ding tram . recommended
Response from Property: Thank you very much for staying with us and your compliments on our prime location and services. We hope to welcome you back and to delight you again in the near future. – JEN
Jade26
Superior Queen Room
Stayed in Jan 2025
Couple
9 review
9.5/10
Amazing
Posted on Feb 19, 2025
Location is a 4 min walk from MTR station. Room is reasonably spacious and nicely layout. Bathroom are equipped with hooks for changing clothes. Room are well lit. Had a very comfortable stay. Except for the pillow are too soft for my liking.
Response from Property: Thank you for your valuable comments and feedback, which are essential for our continuous improvement as we strive to create the most pleasant experiences for all our guests. We sincerely hope you will allow us the opportunity to welcome you back to JEN Hong Kong by Shangri-La soon. – JEN
Jian Ming
Deluxe City View Queen Room
Stayed in Feb 2025
Couple
29 review
10/10
Outstanding
Posted on Apr 8, 2025
Great location next to HKU! Convenient access all around to the streets.
Response from Property: Thank you very much for staying with us and your compliments on our prime location and services. We hope to welcome you back and to delight you again in the near future. – JEN
GG83
Deluxe Harbour View Twin Room
Stayed in Jun 2025
Family
3 review
10/10
Outstanding
Posted on Jul 29, 2025
We had a pleasure stay here at JEN Hong Kong. LOCATION : Perfect! HKU Metro Station right next to the hotel. Lots of eatery and market around. Love the Polo Bun w Butter at Mountain Road Cafe next to the hotel. ROOM : Spacious for Hong Kong. Shower pressure is STRONG and we LOVE IT. SERVICE: I was so touched by the guy downstairs who helped me to get a cab because i had no idea how. It was so hard to get one and he spent almost 10-min stading on the street waving and to get me one. I was deeply touched. Thank you sir.
Response from Property: Thank you for staying at JEN Hong Kong and for sharing your delightful experience with us. Your kind words truly warm our hearts and inspire us to provide the best service possible. We look forward to the pleasure of welcoming you back in the near future. – JEN
Anonymous User
Superior Twin Room
Stayed in Dec 2024
Solo traveler
3 review
4.5/10
Posted on Feb 13, 2025
The hotel should feel ashamed to call themselves a Shangrila hotel group. Room was dark and carpet was very dirty. Bathroom smelled as if toilet was not cleaned for long.
Response from Property: Thank you for choosing to stay at JEN Hong Kong and for taking the time to share your feedback with us. I want to sincerely apologize for the disappointing experience you had during your stay. Your comments have been shared with our Housekeeping team, and we will carefully review your feedback to ensure we avoid similar issues in the future. Once again, thank you for being our guest and for your valuable feedback. We look forward to the opportunity to welcome you back to JEN Hong Kong by Shangri-La soon. – JEN
Mrs Sharon Ling
Superior Twin Room
Stayed in Jun 2025
Couple
7 review
8.5/10
Very Good
Posted on Jul 4, 2025
The rm is clean w no old stale smell , consider spacious for HK hotel especially located at HK island side w MTR stn at walking distance. Gd location w supermarket and eatery places ard ! Gd for a chill relaxing staycation!
Response from Property: Thank you for staying at JEN Hong Kong and for sharing your delightful experience with us. Your kind words truly warm our hearts and inspire us to provide the best service possible. We look forward to the pleasure of welcoming you back in the near future. – JEN
Ma57erG
Club Harbour View Queen Room
Stayed in Nov 2024
Couple
23 review
10/10
Outstanding
Posted on Jan 4, 2025
This hotel was absolutely fantastic. The location is perfect. About 15 minutes taxi ride from West Kowloon fast station and about 200m from the HKU MTR station. Loads of restaurants and cafes around the hotel. The room was stunning and clean. The view is incredible. We stayed on the 26th floor and on the roof there is a beautiful pool and nice gym. Breakfast was delicious. I asked the hotel to provide some extra items to celebrate a special occasion and they were happy to help. Will definitely stay there again.
Response from Property: Thank you for staying at JEN Hong Kong and for sharing your delightful experience with us. Your kind words truly warm our hearts and inspire us to provide the best service possible. We look forward to the pleasure of welcoming you back in the near future. – JEN
apriljazz
Superior Twin Room
Stayed in Nov 2024
Family
2 review
8.5/10
Very Good
Posted on Jan 4, 2025
Just next to Hong Kong University MTR and there are lots of eateries and supermarkets around. The rooms are quite ok given that most rooms in Hongkong are quite small.
Response from Property: Thank you very much for staying with us and for sharing your feedback. It was definitely our pleasure taking care of you and we cannot wait to be at your service again soon. – JEN
b.yap
Superior Twin Room
Stayed in Dec 2024
Family
39 review
10/10
Outstanding
Posted on Apr 1, 2025
perfect location, right beside the train station, direct bus from airport. super convenient.
Response from Property: Thank you very much for staying with us and for sharing your feedback. It was definitely our pleasure taking care of you and we cannot wait to be at your service again soon. – JEN
Krishnarjun
Deluxe Harbour View Twin Room
Stayed in May 2025
Solo traveler
1 review
8.5/10
Very Good
Posted on Jun 25, 2025
Clean and well located. Reception staff mannerism could be slightly improved. Breakfast is reasonably good.
Response from Property: Thank you for your feedback! We are delighted to hear you enjoyed your stay at JEN Hong Kong. We appreciate your suggestions for improvement and will consider them as we strive to enhance our services. We hope to welcome you back soon! – JEN
J.Tay
Deluxe City View Queen Room
Stayed in May 2025
Solo traveler
2 review
10/10
Outstanding
Posted on Jun 18, 2025
Very friendly front desk and service staff. The front desk helped me to carry my heavy suitcase to hail a cab.So nice of her. Did not get her name. She is on duty on 18 June around 9 plus in the morning.
Response from Property: Thank you for your valuable comments and feedback, which are essential for our continuous improvement as we strive to provide the most enjoyable stays for all our guests. We appreciate your kind words about our Front Desk colleagues, especially Hoilee, who will be delighted to know that her caring service was a highlight of your visit. We are delighted to hear that you had an overall enjoyable stay, and we look forward to welcoming you back again soon. – JEN
Guest User
Deluxe Harbour View Queen Room
Stayed in Apr 2025
Couple
2 review
10/10
Outstanding
Posted on May 27, 2025
A lovely hotel with all the amenities one might need. It's the small things that make the difference like having cutlery in the room, super easy access to the pool etc. It didn't seem crowded at all which we really enjoyed. The harbour view from our room was fantastic and finally, Billy from the reception team went above and beyond to make what was a special occasion trip even more special. Thank you very much.
Response from Property: Thank you for staying at JEN Hong Kong and for sharing your delightful experience with us. Your kind words truly warm our hearts and inspire us to provide the best service possible. We look forward to the pleasure of welcoming you back in the near future. – JEN
Guest User
Superior Twin Room
Stayed in Apr 2025
Couple
5 review
10/10
Outstanding
Posted on May 22, 2025
We enjoyed stay in Jen Hotel, staffs are polite, room is clean, services are good, we will be back again.
Response from Property: Thank you for staying at JEN Hong Kong and for sharing your delightful experience with us. Your kind words truly warm our hearts and inspire us to provide the best service possible. We look forward to the pleasure of welcoming you back in the near future. – JEN