PAVILION EMBASSY KLCC BY ELITE HOST Reviews

Response from Property: Thank you for staying with us and for sharing your feedback. We're glad to hear that you and your family enjoyed your stay overall and appreciated the kid-friendly environment.We sincerely apologize for the misunderstanding during check-out. While our team initially flagged the bedsheet due to visible stains, we have since reviewed the matter and confirmed that it was chocolate milk, which is removable. As a gesture of goodwill, we have fully refunded the RM200 deposit.Regarding the interaction at the front desk, our receptionist intended to be polite and welcoming by smiling and engaging with warmth. We regret if this was misinterpreted and have taken your feedback seriously. Our team has been reminded to maintain clear and respectful communication at all times.We also appreciate your comments on cleanliness, which have been addressed with our housekeeping team to ensure improvements moving forward.Thank you once again for your valuable input. We hope to welcome you and your family back for an even better experience in the future.

Response from Property: Thank you for your feedback. We’re sorry to hear you had difficulty finding the location and accessing the car park. We will work on providing clearer directions and parking information to improve the experience for future guests. We appreciate your comments and hope to have the opportunity to host you again!For reference Elite Host @ Pavilion Embassy Service Suites https://maps.app.goo.gl/aa7qT8paJXFfvACk8The building is situated in front of The Food Merchant Grocery and opposite Alty Medical Centre Ampang, only 1.3KM from KLCC.Please register at Tower C Security Check Point and park your car on Level 3. See you at our check-in counter on Level 3.Elite Host Check-In Counter ( Level 3 ) C-3-1, Pavilion Embassy Service Suite, No.200, Jalan Ampang, Kampung Datuk Keramat, 50450 Kuala Lumpur, MalaysiaHotline : 0175081857