The Ann Hanoi Hotel & Spa Reviews

Response from Property: Dear Mr. Kazuki,Thank you for choosing The Ann Hanoi for your recent stay and for taking the time to share your experience!We truly regret that you did not enjoy your sleep in our room. For your information, we have just replaced all of the beddings including sheets, duvets, blankets & pillow for the best experience of our guest. This would mean it would rarely have the appearance of bugs in the rooms. However, we will check again for the room that you stayed to ensure our guests do not have to experience it.We also well acknowledged your comments on our WIFI and are working to fix this.We hope that apart from the above comments, you had an overall good experience with us and we hope to see you again!Safe travel until then!The Ann Hanoi Hotel & Spa team

Response from Property: Dear Valued guest, Thank you for choosing The Ann Hanoi for your recent visit and for taking the time to share this wonderful review. We are delighted to learn that you had a great experience staying with us and particularly valued our hotel. It was truly a pleasure for us to be at your service and we hope to have another chance to better serve you in the near future. With warmest regards, The Ann Hanoi Hotel & Spa team

Response from Property: Dear Mr. Fook Sang,Warm greetings from The Ann Hanoi. Thank you for taking your precious time to review us. We are glad to know that our facility has met your expectation. All your feedback have been well noted and delivered to relating department to review and improve. We hope to welcome you back in the near future. Many thanks and best regards, The Ann Hanoi

Response from Property: Dear Valued guest, Thank you for choosing The Ann Hanoi for your recent visit and for taking the time to share this wonderful review. We are delighted to learn that you had a great experience staying with us and particularly valued our hotel. It was truly a pleasure for us to be at your service and we hope to have another chance to better serve you in the near future. With warmest regards, The Ann Hanoi Hotel & Spa team.

Response from Property: Dear Valued guest, Thank you for choosing us for your stay. We are glad that you are satisfied with our services and looking forward to welcoming your back in the near future. Best regards, The Ann Hanoi

Response from Property: Dear Valued guet, Thank you for your feedback regarding your stay with us. We are happy to hear that you satisfied with our room & services. Our swimming pool has been officially open. We look forward to welcoming you back in the near further. Best regards, The Ann Hanoi

Response from Property: Dear Valued guest, Thank you for choosing us for your stay. We are glad that you are satisfied with our services and looking forward to welcoming your back in the near future.Best regards, The Ann Hanoi

Response from Property: 尊敬的客人， 我們真誠地瞭解到您在 Ann Hanoi Hotel & Spa 的體驗未能達到您的期望。請接受我們最誠摯的歉意。您必須向我們提供您的房間號和您的住宿時間，以便我們與我們的團隊進行內部合作。我們 Anhanoi Hotel & Spa 團隊始終致力於提供優質服務，並且對此非常重視。我們希望您通過電子郵件與我們分享更多詳細訊息，並希望在不久的將來有機會再次歡迎您回來，以糾正這一不良體驗。最誠摯的問候， 安河內酒店及水療中心團隊。Dear valued guest, We sincerely apologize that your experience at Ann Hanoi Hotel & Spa did not meet your expectations. Please accept our sincerest apologies. You must provide us with your room number and the duration of your stay so that we can work internally with our team. We, the Anhanoi Hotel & Spa team, are always committed to providing excellent service and we take this very seriously. We hope you will share more details with us via our email and hope to have another opportunity to welcome you back in the near future to rectify this bad experience. Warmest regards, Ann Hanoi Hotel & Spa team.

Response from Property: Dear Valued guest, Thank you for choosing us for your stay. The pool is under maintenance with aim of providing our lovely guests with even better service. The process is scheduled to be finished soon. We hope to have chance to welcome you back in the near future. Best regards, The Ann Hanoi

Response from Property: Dear Ms. Sarah,Thank you for staying at The Ann Hanoi and sharing your amazing feedback with us! It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day. Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future. The Ann Hanoi Hotel & Spa team.

Response from Property: 尊敬的尊貴的客人， 得知您在我們這裏沒有獲得愉快的入住體驗，我們深感抱歉。 由於我們 - 河內安酒店團隊始終致力於提供優質的服務，因此我們希望彌補您的這一不良體驗。您可以通過我們的電子郵件 向我們提供您的姓名、房間號和入住期限嗎？我們也期待聽到導致您與我們發生不良體驗的事件。 致以最熱烈的問候， 安河內酒店及水療中心團隊， Dear valued guest, We are truly sorry to learn that you did not have a great experience staying with us. As we - the team of The Ann Hanoi, always strive for excellent service delivery, we want to remedy this bad experience of yours. Can you provide us your name, room number and stay period through our email. We also look forward to hearing the incident that led to your bad experience with us. With warmest regards, The Ann Hanoi Hotel & Spa team,

Response from Property: 尊敬的尊貴的客人，感謝您選擇入住河內安酒店並分享寶貴的反饋。我們很高興得知您對我們酒店的認可，特別是對我們房間設施的認可。我們也很抱歉未能達到您對我們位置的期望。我們距離老城區不太遠，我們認為這是我們的優勢，因為我們的客人仍然可以快速穿過市中心，而不會受到繁忙、擁擠的街道的影響。我們很高興為您服務，希望在不久的將來還有機會為您提供更好的服務。致以最熱烈的問候，安河內酒店及水療中心團隊。（Dear valued guest,Thank your for choosing to stay with us at The Ann Hanoi and for sharing this valuable feedback.We are delighted to learn that you valued our hotel, especially our room facilities. We are also sorry that we did not meet your expectation regarding our location. We are situated not too far from the Old Quarter and we consider it as our strong point as our guests can still traverse quickly to the centre and not have the downside of busy, crowded streets.It was truly a pleasure for us to be at your service and we hope to have another chance to better servve you in the near future.With warmest regards,The Ann Hanoi Hotel & Spa team.）

Response from Property: 尊敬的客人， 感謝您最近選擇河內安酒店並花時間分享這條精彩的評論。 我們很高興得知您在我們這裏度過了愉快的住宿體驗，並且特別看重我們的酒店。 我們很高興為您服務，希望在不久的將來還有機會為您提供更好的服務。 致以最熱烈的問候， 安河內酒店及水療中心團隊。 Dear Valued guest, Thank you for choosing The Ann Hanoi for your recent visit and for taking the time to share this wonderful review. We are delighted to learn that you had a great experience staying with us and particularly valued our hotel. It was truly a pleasure for us to be at your service and we hope to have another chance to better serve you in the near future. With warmest regards, The Ann Hanoi Hotel & Spa team.

Response from Property: 尊敬的尊貴的客人，得知您在我們這裏沒有獲得愉快的入住體驗，我們深感抱歉。由於我們 - 河內安酒店團隊始終致力於提供優質的服務，因此我們希望彌補您的這一不良體驗。您可以通過我們的電子郵件 向我們提供您的姓名、房間號和入住期限嗎？我們也期待聽到導致您與我們發生不良體驗的事件。致以最熱烈的問候，安河內酒店及水療中心團隊，Dear valued guest,We are truly sorry to learn that you did not have a great experience staying with us.As we - the team of The Ann Hanoi, always strive for excellent service delivery, we want to remedy this bad experience of yours. Can you provide us your name, room number and stay period through our email. We also look forward to hearing the incident that led to your bad experience with us.With warmest regards,The Ann Hanoi Hotel & Spa team,