The Ann Hanoi Hotel & Spa

The Ann Hanoi Hotel & Spa Reviews

The Ann Hanoi Hotel & Spa

38A P. Hàng Chuối, Phạm Đình Hổ, Quan Hai Ba Trung, Hanoi, VietnamView Hotel Details
The Ann Hanoi Hotel & Spa
The Ann Hanoi Hotel & SpaThe Ann Hanoi Hotel & SpaThe Ann Hanoi Hotel & Spa
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The Ann Hanoi Hotel & Spa Guest Reviews

3.8/5
Good
58 review
Verified reviews
Location3.9
Amenities3.7
Service3.8
Cleanliness3.9
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All reviews(58)
Positive reviews(52)
Reviews with photos/video(11)
Awesome stay(10)
Delicious breakfast(6)
Friendly owner(4)
Clean and tidy(3)
Awesome rooms(2)
Negative reviews(6)
KAZUKI
Deluxe King Room
Stayed in Oct 2024
Solo travelers
13 review
4.2/5
Very Good
Posted on Oct 2, 2024
The room is enough clean, but beddings are stinky. Even I could abide, feeling uncomfortable. In the middle of the night i work up with itchiness and found the thighs are bitten by bedbugs. Also the internet is slow.
6/14
Response from Property: Dear Mr. Kazuki,Thank you for choosing The Ann Hanoi for your recent stay and for taking the time to share your experience!We truly regret that you did not enjoy your sleep in our room. For your information, we have just replaced all of the beddings including sheets, duvets, blankets & pillow for the best experience of our guest. This would mean it would rarely have the appearance of bugs in the rooms. However, we will check again for the room that you stayed to ensure our guests do not have to experience it.We also well acknowledged your comments on our WIFI and are working to fix this.We hope that apart from the above comments, you had an overall good experience with us and we hope to see you again!Safe travel until then!The Ann Hanoi Hotel & Spa team
Fook sang
Deluxe King Room
Stayed in Jul 2023
Solo travelers
1 review
4.0/5
Very Good
Posted on Aug 3, 2023
The Ann Hanoi match my expectation and I totally enjoyed my stay . Hotel is quiet and I manage to have a very good sleep throughout . Because it is not close to where the action are , you are expected to take grab pretty often but given how inexpensive the ride are , that is not a problem. Housekeeping and Amenities was great and I enjoy the jacuzzi and sauna very much . The only problem is the breakfast . With the exception of the pho , everything was mediocre at best . And during the 5 days I stay , the menu is the same . There are few days I go in and have a coffee and go out .
Response from Property: Dear Mr. Fook Sang,Warm greetings from The Ann Hanoi. Thank you for taking your precious time to review us. We are glad to know that our facility has met your expectation. All your feedback have been well noted and delivered to relating department to review and improve. We hope to welcome you back in the near future. Many thanks and best regards, The Ann Hanoi
Angela
Premium Triple Room
Stayed in Aug 2024
Family
1 review
4.7/5
Amazing
Posted on Aug 20, 2024
Good hotel, good location, good service.
Response from Property: Dear Valued guest, Thank you for choosing The Ann Hanoi for your recent visit and for taking the time to share this wonderful review. We are delighted to learn that you had a great experience staying with us and particularly valued our hotel. It was truly a pleasure for us to be at your service and we hope to have another chance to better serve you in the near future. With warmest regards, The Ann Hanoi Hotel & Spa team.
Guest User
Premium King Room
Stayed in Nov 2023
Travel with friends
26 review
4.7/5
Amazing
Posted on Nov 24, 2023
There are eateries, Cafe and mart just besides and across the hotel. Staff service is very good and helpful. Breakfast is acceptable with the hotel star rating.
Response from Property: Dear Valued guest, Thank you for choosing us for your stay. We are glad that you are satisfied with our services and looking forward to welcoming your back in the near future. Best regards, The Ann Hanoi
Guest User
Deluxe King Room
Stayed in Apr 2023
Couples
5 review
5.0/5
Outstanding
Posted on May 3, 2023
Hotel is great. The swimming pool was unfortunately closed for renovation which was our main reason for choosing this hotel. We asked to leave early and we got a full refund they even helped us a book a taxi. I recommend this hotel.
Response from Property: Dear Valued guet, Thank you for your feedback regarding your stay with us. We are happy to hear that you satisfied with our room & services. Our swimming pool has been officially open. We look forward to welcoming you back in the near further. Best regards, The Ann Hanoi
Guest User
Premium King Room
Stayed in Sep 2023
Couples
14 review
4.7/5
Amazing
Posted on Sep 23, 2023
Beautiful hotel and room. It was a nice bit of luxury after roughing it in Sapa. Staff were very helpful and allowed us to leave our big bags 3 days before check in when we were traveling to Sapa. Breakfast was incredible with a large range of choices. Gym was slightly disappointing would have been OK if the AC worked in there but was too hot to workout.
Response from Property: Dear Valued guest, Thank you for choosing us for your stay. We are glad that you are satisfied with our services and looking forward to welcoming your back in the near future.Best regards, The Ann Hanoi
Guest User
Deluxe King Room
Stayed in Jun 2024
Couples
2 review
2.2/5
Posted on Jul 13, 2024
Poor quality hotel.
Guest User
Deluxe King Room
Stayed in Jul 2022
Solo travelers
8 review
4.5/5
Great
Posted on Jul 13, 2022
Very good amenities. Only one bad experience is the swimming pool is under maintenance during afternoon in the on the second day of my stay. As you known the swimming pool is the key reason I booked the hotel.
Response from Property: Dear Valued guest, Thank you for choosing us for your stay. The pool is under maintenance with aim of providing our lovely guests with even better service. The process is scheduled to be finished soon. We hope to have chance to welcome you back in the near future. Best regards, The Ann Hanoi
JaneJane1111
Deluxe King Room
Stayed in Jul 2024
Solo travelers
15 review
4.0/5
Very Good
Posted on Jul 30, 2024
The desk phone seems to be broken, the chair is comfortable, comfortable to sit in, the basic in-room menu is moderately priced, the staff is good and considerate.
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Response from Property: Dear Ms. Sarah,Thank you for staying at The Ann Hanoi and sharing your amazing feedback with us! It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day. Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future. The Ann Hanoi Hotel & Spa team.
Anonymous User
Deluxe King Room
Stayed in Oct 2024
Business travelers
8 review
0.5/5
Posted on Oct 21, 2024
Very bad, very disrespectful to people. Very poor management, very bad feeling, will not stay next time.
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胡家大少
Deluxe Twin Room
Stayed in Mar 2024
Travel with friends
3 review
3.5/5
Posted on Mar 29, 2024
The location is far away from Hoan Kiem Lake. The price is average, not too cheap. There should be many choices for the same price. The room is wide and the mattress is moderately soft. Because it has two floors, there are convenience stores and restaurants nearby.
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Qinlaodewaimaoren
Premium Twin Room
Stayed in Aug 2024
Business travelers
3 review
3.7/5
Posted on Aug 20, 2024
The hotel is not new, but the room I stayed in this time was renovated and was OK. However, the disposable slippers were not replaced and they were smelly. It was really unacceptable. After the complaint, the replacement speed was quite fast. But there is one thing I want to remind my compatriots. Be especially careful when booking this hotel. No changes are accepted. You have to bear the loss of staying less. The service is OK. They helped me store and return the things I left behind. Overall, it is OK, the location is good, the rice noodles downstairs are delicious, and I will stay here again if I have the chance.
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Guest User
Deluxe King Room
Stayed in Aug 2024
Business travelers
5 review
2.0/5
Posted on Aug 21, 2024
The experience is very bad, the facilities are average, but the service deliberately embarrasses the Chinese
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Buaichuchade🐠
Deluxe King Room
Stayed in Aug 2024
Solo travelers
57 review
5.0/5
Outstanding
Posted on Aug 13, 2024
The hotel service is generally good. There are very few people in the upstairs swimming pool, the pool is relatively clean, and it's fun to swim alone.
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Response from Property: Dear guest, Thank you for choosing Hanoi An Hotel recently and taking the time to share this wonderful review. We are delighted to hear that you enjoyed your stay with us and that you valued our hotel. We are pleased to serve you and hope to have the opportunity to provide you with better service in the near future. Warmest regards, Ann Hanoi Hotel & Spa team. Dear Valued guest, Thank you for choosing The Ann Hanoi for your recent visit and for taking the time to share this wonderful review. We are delighted to learn that you had a great experience staying with us and particularly valued our hotel. It was truly a pleasure for us to be at your service and we hope to have another chance to better serve you in the near future. With warmest regards, The Ann Hanoi Hotel & Spa team.
Easy Chuang
Premium King Room
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Mar 31, 2024
Quiet environment, good service attitude
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