The Ann Hanoi Hotel & Spa

The Ann Hanoi Hotel & Spa Reviews

The Ann Hanoi Hotel & Spa

38A P. Hàng Chuối, Phạm Đình Hổ, Quan Hai Ba Trung, Hanoi, VietnamSee Hotel Details
The Ann Hanoi Hotel & Spa
The Ann Hanoi Hotel & SpaThe Ann Hanoi Hotel & SpaThe Ann Hanoi Hotel & Spa
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1 night

Guest Reviews

8.6/10
Very Good
99 review
Verified reviews
Location8.5
Amenities8.5
Service8.7
Cleanliness8.9
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All reviews(99)
Positive reviews(88)
Reviews with photos/video(14)
Awesome stay(15)
Great service(14)
Delicious breakfast(9)
Awesome rooms(8)
Great location(8)
Classy environment(5)
Clean pool(4)
Great swimming pool(4)
Negative reviews(11)
Anonymous User
City Twin Room
Stayed in Aug 2025
Traveling with friends
8 review
9.0/10
Great
Posted on Sep 14, 2025
Nice, clean spot! Beautiful roof top bar and pool.
Response from Property: Dear valued guest, Thank you for your generous review regarding your recent stay. We are truly motivated a huge by this. We look forward to welcoming you back in the near future. With warmest regards,The Ann Hanoi Hotel & Spa team
Guest User
City King Room
Stayed in Sep 2024
Solo traveler
14 review
8.5/10
Very Good
Posted on Oct 2, 2024
The room is enough clean, but beddings are stinky. Even I could abide, feeling uncomfortable. In the middle of the night i work up with itchiness and found the thighs are bitten by bedbugs. Also the internet is slow.
6/14
Response from Property: Dear Mr. Kazuki,Thank you for choosing The Ann Hanoi for your recent stay and for taking the time to share your experience!We truly regret that you did not enjoy your sleep in our room. For your information, we have just replaced all of the beddings including sheets, duvets, blankets & pillow for the best experience of our guest. This would mean it would rarely have the appearance of bugs in the rooms. However, we will check again for the room that you stayed to ensure our guests do not have to experience it.We also well acknowledged your comments on our WIFI and are working to fix this.We hope that apart from the above comments, you had an overall good experience with us and we hope to see you again!Safe travel until then!The Ann Hanoi Hotel & Spa team
Guest User
Premium King Room
Stayed in Nov 2024
Family
1 review
10/10
Outstanding
Posted on Jan 4, 2025
Every was ok it was just the breakfast was not fresh especially .we stayed there for 3 nights like bread , sushi’s they used the same old ones and you’ll know because of the taste .
Response from Property: Dear Valued guest, Thank you for choosing The Ann Hanoi for your recent visit and for taking the time to share this wonderful review. We are delighted to learn that you had a great experience staying with us and particularly valued our hotel. It was truly a pleasure for us to be at your service and we hope to have another chance to better serve you in the near future. With warmest regards, The Ann Hanoi Hotel & Spa team
Guest User
City Twin Room
Stayed in Apr 2025
Couple
5 review
9.5/10
Amazing
Posted on May 24, 2025
Clean and comfortable , really good for the price
Response from Property: Dear Valued guest, Thank you for choosing The Ann Hanoi for your recent visit and for taking the time to share this wonderful review. We are delighted to learn that you had a great experience staying with us and particularly valued our hotel. It was truly a pleasure for us to be at your service and we hope to have another chance to better serve you in the near future. With warmest regards, The Ann Hanoi Hotel & Spa team
Guest User
City Twin Room
Stayed in Jul 2025
Family
3 review
9.5/10
Amazing
Posted on Aug 22, 2025
Very friendly service！
Response from Property: Dear valued guest, Thank you for your generous review regarding your recent stay. We are truly motivated a huge by this. We look forward to welcoming you back in the near future. Safe travel until then!
Guest User
City King Room
Stayed in Jun 2023
Solo traveler
1 review
8.0/10
Very Good
Posted on Aug 3, 2023
The Ann Hanoi match my expectation and I totally enjoyed my stay . Hotel is quiet and I manage to have a very good sleep throughout . Because it is not close to where the action are , you are expected to take grab pretty often but given how inexpensive the ride are , that is not a problem. Housekeeping and Amenities was great and I enjoy the jacuzzi and sauna very much . The only problem is the breakfast . With the exception of the pho , everything was mediocre at best . And during the 5 days I stay , the menu is the same . There are few days I go in and have a coffee and go out .
Response from Property: Dear Mr. Fook Sang,Warm greetings from The Ann Hanoi. Thank you for taking your precious time to review us. We are glad to know that our facility has met your expectation. All your feedback have been well noted and delivered to relating department to review and improve. We hope to welcome you back in the near future. Many thanks and best regards, The Ann Hanoi
A-F
Premium Triple Room
Stayed in Jul 2024
Family
2 review
9.5/10
Amazing
Posted on Aug 20, 2024
Good hotel, good location, good service.
Response from Property: Dear Valued guest, Thank you for choosing The Ann Hanoi for your recent visit and for taking the time to share this wonderful review. We are delighted to learn that you had a great experience staying with us and particularly valued our hotel. It was truly a pleasure for us to be at your service and we hope to have another chance to better serve you in the near future. With warmest regards, The Ann Hanoi Hotel & Spa team.
Guest User
Premium King Room
Stayed in Oct 2023
Traveling with friends
34 review
9.5/10
Amazing
Posted on Nov 24, 2023
There are eateries, Cafe and mart just besides and across the hotel. Staff service is very good and helpful. Breakfast is acceptable with the hotel star rating.
Response from Property: Dear Valued guest, Thank you for choosing us for your stay. We are glad that you are satisfied with our services and looking forward to welcoming your back in the near future. Best regards, The Ann Hanoi
Tynan Semonicj
City King Room
Stayed in Mar 2023
Couple
9 review
10/10
Outstanding
Posted on May 2, 2023
Hotel is great. The swimming pool was unfortunately closed for renovation which was our main reason for choosing this hotel. We asked to leave early and we got a full refund they even helped us a book a taxi. I recommend this hotel.
Response from Property: Dear Valued guet, Thank you for your feedback regarding your stay with us. We are happy to hear that you satisfied with our room & services. Our swimming pool has been officially open. We look forward to welcoming you back in the near further. Best regards, The Ann Hanoi
Guest User
Premium King Room
Stayed in Aug 2023
Couple
14 review
9.5/10
Amazing
Posted on Sep 23, 2023
Beautiful hotel and room. It was a nice bit of luxury after roughing it in Sapa. Staff were very helpful and allowed us to leave our big bags 3 days before check in when we were traveling to Sapa. Breakfast was incredible with a large range of choices. Gym was slightly disappointing would have been OK if the AC worked in there but was too hot to workout.
Response from Property: Dear Valued guest, Thank you for choosing us for your stay. We are glad that you are satisfied with our services and looking forward to welcoming your back in the near future.Best regards, The Ann Hanoi
Guest User
City King Room
Stayed in May 2024
Couple
2 review
4.5/10
Posted on Jul 13, 2024
Poor quality hotel.
Response from Property: Dear guest, We sincerely understand that your experience at Ann Hanoi Hotel & Spa did not meet your expectations. Please accept our sincerest apologies. You must provide us with your room number and the length of your stay so that we can work with our team internally. We at Anhanoi Hotel & Spa always strive to provide quality service and take it very seriously. We hope that you will share more details with us via email and hope that we will have the opportunity to welcome you back again in the near future to correct this bad experience. Best regards, Ann Hanoi Hotel & Spa Team. Dear valued guest, We sincerely apologize that your experience at Ann Hanoi Hotel & Spa did not meet your expectations. Please accept our sincerest apologies. You must provide us with your room number and the duration of your stay so that we can work internally with our team. experience. Warmest regards, Ann Hanoi Hotel & Spa team.
200082****
City King Room
Stayed in Feb 2024
Business traveler
43 review
8.0/10
Very Good
Posted on Mar 17, 2024
Breakfast was great.
Original TextTranslated by Google
Response from Property: Dear valued guest,Thank you for choosing The Ann Hanoi for your recent visit and for taking the time to share this wonderful review.We are truly delighted to learn that you had a great experience staying with us and particularly value our hotel.It was a pleasure for us to be at your service and we hope to have another chance to better serve you in the near future.Safe travel until then!The Ann Hanoi Hotel & Spa team.
Huangqiusuo-jijiaG+
City King Room
Stayed in Oct 2025
Business traveler
18 review
8.0/10
Very Good
Posted on Nov 5, 2025
It's alright, the breakfast is good. The gym is great. The location is okay, acceptable for business trips. Cleanliness: Alright. Environment: Alright. Service: Very good. Facilities: Alright. I would recommend it, considering the price!
Original TextTranslated by Google
6/7
Response from Property: Dear valued guest, Thank you for your generous review regarding your recent stay. We are truly motivated a huge by this. We look forward to welcoming you back in the near future. With warmest regards,The Ann Hanoi Hotel & Spa team
Huameier959
City King Room
Stayed in Aug 2025
Business traveler
14 review
10/10
Outstanding
Posted on Oct 12, 2025
Ambience: The hotel's ambiance is truly pleasant. Many local hotel front desks don't speak English, but this one's English was acceptable, at least enough for communication. Service: The breakfast menu was extensive, with plenty of options.
Original TextTranslated by Google
Response from Property: Dear valued guest, Thank you for your generous review regarding your recent stay. We are truly motivated a huge by this. We look forward to welcoming you back in the near future. With warmest regards,The Ann Hanoi Hotel & Spa team
1381867****
City Twin Room
Stayed in Sep 2025
Business traveler
10 review
6.0/10
Posted on Nov 2, 2025
Good location. Cleanliness is acceptable. You can't expect too much from a small hotel.
Original TextTranslated by Google
Response from Property: Dear valued guest, Thank you for your generous review regarding your recent stay. We noticed that your overall comment was positive but the score is low (only 6/10). Perhaps this is a mistake?We really appreciate if you could give us more clarification if there is any aspect that we can improve on.With warmest regards, The Ann Hanoi Hotel and Spa team