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The staff was friendly and helpful. As a result of the relatively close proximity to the Spandau long-distance train station and the subway plus shopping malls, the location is very good. The room was always clean. The Internet was a disaster. The TV screen could be bigger. The room is rather small. The mattress keeps slipping. We travel around the world and this is the first time we have a room without complimentary kettle/coffee/teas on the room table. Also, the room rate is expensive.

My best friend found this hotel for us - but we didn't realize it's a few miles outside of the city. To our surprise - that was a happy accident. We LOVED it here. On the way to the train station every morning, we walked through the lovely town of Spandau - and stopped at the bakeries, restaurants - and farmer's markets! And the train is right there - about 10-15 minutes away from the hotel. The spa downstairs is also a very nice touch. Apparently people come from all over to use the spa! It's co-ed and clothing optional, and has a bunch of features: four saunas, steam rooms, ice baths, pools, hot tubs, and relaxation rooms. The hotel rooms are nice and clean, spacious - with bathtubs and showers, and we really enjoyed ourselves. The front desk people really didn't acknowledge us when we arrived or left... but it's fine. Didn't matter because the rest of the property is just stunning. Loved our time here.

By the time this incident happened, I have already completed a 4 days stay in the hotel and was willing to increase my stay. For that purpose, I went to Mrs. Hausweld and asked to please consult the availability and the price of the rooms for extra nights. In response, I was told that the final price, including the city tax for 3 additional nights would be 350 euros with breakfast included. Consequently, I was willing to go along with that reservation and requested to pay by card. Afterward, then Mrs. Hausweld offered me the POS terminal to go along with the payment, and the amount ascended to 419 euros. Due to that unexpected difference, I kindly asked for an explanation and was told that 419 euros were the final price, and if I was not happy with it I would need to leave the hotel immediately. As a result, I kindly refused to pay that amount and asked her to please consult the price for two nights instead of three. In response to that, the front desk manager told me that no more rooms were available for me and that I needed to check out now and leave the hotel. Following that conversation, I went on Booking.com and reserved a room for the same days, without breakfast, and surprisingly rooms were still available. Next, I went to the front desk and asked to please pay for my booking Mrs. Hausweld looked at me in an unfriendly manner and told me she could not find any reservation. After 5 minutes of searching, she could finally open my booking. Then, although I already provided a credit card in my booking, she asked me to show it to her because she was not believing that it was not mine. I answered that the card was in effect mine and offered her to have a look, but it did not have any numbers on it. So she got ahead to request me to write down my credit card details, including the CVV code, on a piece of paper as ”a security”. Afterward, I was asked again by her if I would like breakfast or not, despite I selected the no breakfast option on booking.com. A moment later I was offered the POS terminal to pay by card, which stated an amount 30 euros higher that the price I booked the room for on this site. Due to the reoccurrence of the same, previous situation again, I refused to pay and respectfully asked her why the price was higher again. Mrs. Hauweld answered in a very disrespectful manner that I asked her to have breakfast included and that I was confusing her again. After that situation, I kindly asked them to speak with her supervisor. She answered, that she had no supervisor and was the only person working in the hotel for the whole weekend. That experience left me in complete disbelief of her professionality and her being in that important role in the hotel. However, despite that bad experience with that particular staff member, I would like to note that the other front desk managers were very friendly and helpful at all times.