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Although listed as a hotel it is not a hotel per se- more like a self catering family holiday park, albeit an up market one. Our travel agent booked it for us as part of a tour around northern Spain. We had requested only 4 or 5 star hotels. The grounds are beautiful but that’s the only positive thing I can say. The staff were rude, in particular the waitress on the terrace on Saturday evening. Originally we thought it was a language barrier issue but the next day at breakfast she was just as rude - in fact the word we would use is hostile!!! She was surly and severely lacks customer service skills. The receptionist when we checked in could also do with some training in customer service. The property is in a residential area and the restaurant isn’t open in the evening. You can’t even get a soft drink after 8.00pm!! When we did ask for a drink whilst waiting for a taxi we were made to feel like we were asking for the impossible! We were given a one bedroom apartment which was like a tin box. Although it looked quirky it was like a greenhouse! It was stifling and there was no air conditioning. Really - metal room without air con????? We were so so disappointed with our visit and would struggle to recommend it. In all honesty we couldn’t wait to leave. We were so disappointed that we will be suggesting our travel agent thinks twice before booking any one else a room there!!! Not impressed!!!!

Very nice hotel. With fantastic view of the sea. Quiet location, but near the sites to visit. Rooms with a lot of space, with bathroom and shower. Most modern decoration. Fantastic breakfast. It was not a buffet but a letter request, but everything was very well prepared and in a very generous amount. We appreciate the concern that everything was perfect for us.

Hotel is very conveniently located near to restaurants, port, shops, bars and restaurants. The hotel itself was very clean with lovely white towels and bedding. The terrace was only available for functions - not for comfort of guests The secret room seemed to have nice saying and tables but again not for guests use Downside - no bar, no restaurant (except for breakfast), no room service! Mini bar was just a small empty fridge No shower cap in bathroom, no cotton buds Not really what I expect from 4 star hotel anywhere in the world!

Rooms looking neglected contemporary rooms are difficult to maintain to a high standard,no free water in rooms and no tea or coffee in rooms and no bar facility in hotel anymore. We have been coming here for the past 6 years and noticed the change much better when a Sercotel. To many people on reception male receptionists look totally disinterested except for night receptionist who is fantastic.

We arrived late for a one night stay and our allocated room was a sea view room on the first floor. However, we immediately knew that we would be unable to sleep with the busy road directly beneath us. Returning to reception, Iría quickly assigned us a different room and we were delighted to have been put on the top floor, a room with a wonderful view of the bay and a large balcony. Iría was also extremely helpful advising us of free parking areas within the vicinity. The bed was comfortable and the bathroom had a lovely walk in shower. Breakfast was more than adequate and we really enjoyed our stay here.

We reserved by booking.com and because we were going to arrive late, called to confirm two bedrooms, one twin beds and one double bed. When we arrived there was only twin beds availability. The point is front desk employee was rude saying they couldn’t guarantee double beds because they are high demand, and that he didn’t know what the lady on the phone said or what we understood. In the end, the twin beds are together! The cleanness and accommodations are good and nice. This is an example of a really uncomfortable moment for the client that could easily be solved with kindness.

Is it a fancy room? No Do they get the basics right? Definitely! Clean, perfect for a short stay. The best feature, without a doubt, was the service. Even though this location is unmanned, communication was seamless and really friendly. And really helpful! From helping me to find out how to get from the airport to the location (even called the bus company to check the timetable), to sending you a list of best places to eat in the area, or recommending how to organise your visit to the city.

Hotel Lois is located in the city center close to the harbor and the main plaza, Praza de María Pita. The room is stark white with a modern vibe, plenty of storage space, but short on outlets. The room is furnished with a comfortable queen sized bed and a small desk. There was a safe but it was locked. The Wi-Fi connection wasn’t working at first but once we found the right person they were able to reboot it. With the windows closed the room is quiet and dark. The bathroom was good sized for a Euro bathroom, but this may not be standard as it was equipped with fixtures for the disabled. The shower had good hot water and pressure. Not much counter space but a small table next to the sink. The hotel also offers a discount at the nearby Cantones Parking garage, 12 Euros per night instead of 24. The breakfast buffet is good for a hotel of this size and quality including a selection of sliced and whole fruit, cheese and charcuterie, house-made sweets, bread and jams, boxed cereal, bread, nuts and dried fruit, packaged pastry, yogurt and fresh squeezed orange juice. Good coffee is individually made and brought to the table.

Very attentive and friendly staff in all services. The totally central location next to the English Court and bus station. It's a pity the Sky-Bar is not open at the time of the stay and breakfast outside the buffet ranges from 5 to 9 euros, which seems a bit expensive to me. Better to hire the buffet at the time of check-in, which costs 12 euros.

Deserving a three star rating rather than its actual two stars. Well located for the beach, clean pleasant rooms, friendly staff...there is only one negative, the lack of air conditioning. In fact just changing the room blinds so that you can choose to leave the window a little open for air and make the room dark at the same time would be sufficient. The same every day, but otherwise an excellent breakfast. Don't know if the potato tortilla is home made or bought in, but in any case it's deliciously creamy and eggy, best tortilla ever tasted in a hotel breakfast