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Even if the check-in schedule time was not finished, the room cleaning was waiting for about 30 minutes in the cold lobby. In the meantime, two guests came later, and they were passed ahead and anger doubled. The attitude of a manager who was only an excuse and seemed to be sorry at all poured oil into the fire. It was 30 minutes from the arrival and 20 minutes from the scheduled time, and it was likely to be waiting for the third guest from the time, and it was the atmosphere that it was likely to be passed ahead. The accommodation was stopped and returned at the limit of patience. I stay at a hot spring inn for a few nights, and I feel that everything is good and bad is a memory of an important trip, but this OZE hot spring hotel is far beyond the limit New Year's Early 々 I felt the worst. Thank you to OZE Onsen Hotel for spending waste time and money and making me unpleasant.

環境好靚，好乾淨，智能家居 位置都唔算太難搵 但溝通資訊需要更新 因為電話and email 都send 唔到 又沒有主動send入住方法 要經trip.com搵中介先係到屋途中收到email 其他一切環境空間都好好

The villa is in a very quiet villa group, and the air is very good. From Karuizawa Station, you can take the bus to Yukawa, and it takes less than 10 minutes to get off the bus. Or take the Nakakaruizawa one stop to Nakakaruizawa, and then walk for 17 minutes. This path is not recommended at night because it passes through an unlit alley and a cemetery. The hotel is almost entirely self-service, and you fold the mattresses and quilts yourself. Each room has a bathroom. When taking a bath, it is a public bathhouse. It is not possible for two people to wash together in the bathhouse. It is a bit crowded for three people. The hotel's nearest convenience store is a 10-minute walk away. The 711 here is open from 6 am to 11 pm. The Stone Church is 7 minutes away from the convenience store. The price/performance ratio is pretty good. Bicycles can be rented at the entrance of the hotel. Please confirm with the front desk for details.

I am very happy to book this traditional Japanese hotel full of warmth. The hotel is very retro and has a sense of historical precipitation. It feels warm and warm when you walk in. It is a very traditional Japanese hotel. Although the alms are a bit dated, the environment is clean and the service staff is enthusiastic. The hotel is conveniently located at the end of the commercial street of the old Karuizawa. The hotel has its own hot spring, but we do n’t have time to soak, but we used the bathrobes and socks in the hotel because we do n’t know how to wear them. After talking to the front desk, they also called an elderly service staff to help We wore a yukata and tied a beautiful bow. We also dressed beautifully to eat their kaiseki dishes, which tasted great, but the girls really enjoyed the set meal, especially wearing kimono and tied It's too tight. Sleeping at night is also very quiet, quiet in the middle of the night, anyway, you will choose to stay next time. In addition, the autumn of Karuizawa is really beautiful!

This is a stunning property and all around excellent place to stay with one caveat. The amenities are excellent, the grounds tranquil and gorgeous. The library was a nice place to chill, has snacks all day, whisky an sake/champagne in the evening to enjoy a nightcap, special little treats outside in the garden etc. The onsen was magic and the nature trail to connect you to the forest and surrounding areas was delightful. The staff was incredible, attentive, and kind. Anything we needed they happily accommodated. We had a treatment at the spa And the kaiseki dinner with sake pairing which were both lovely and worth the expense. But the rooms may not live up to your expectations. We rented a junior maisonette for our family of four. While what is pictured on the website is lovely and inviting, what we got was a two story townhouse in the middle of a three-plex that felt a little old, was at the edge of the property, and faced a road that was hidden by a tall fence. Had I know this is what I was getting I would have definitely chosen differently and probably not stayed here. Because for as expensive this property is I expected the actual room to be far superior than what it was. But if you can secure one of the better rooms on the water then I say go for it.

Though abit far from Karuizawa station, but the moment you entered into the hotel it makes you feel like it's all worth it. The size of the room is something not what you'd expect from a typical Japanese hotel, it's really spacious and the moment you entered the suite they provided umbrella in the front of the door for their guest to use. The room is really clean, they offered nicely folded pajamas for the visitors as well as and provided all the sanitary kits you need right inside the room! Next day we were greeted warmly by the reception (that speaks really good English) and she helped us order a taxi to get around to our next stop. Too bad we only get to stay for one night, will definitely come again when we visit Karuizawa again!

It is easy to understand because it is close to Karuizawa Station and is located on the main street. However, it is difficult to understand the entrance of the hotel, but I wondered if I should enter from the restaurant. Only standard double rooms are available for dogs. It's pretty narrow. It feels like a stylish business hotel. The bed is comfortable. There is a large dog gauge toilet sheet and a butt wipe. The bathroom and toilet are in the same room, but they are large. I was interested in the toilet. Should I remove the toilet seat when cleaning? The amenities were in a cute cloth bag for two people, but there was no toothbrush in one cloth bag. There are 2 bottles of mineral water in the wine cellar. It's a pity that there is no pot. It would be nice to have a water server that can produce hot water without a pot. There are 2 coin laundry machines. Ice maker, juice and alcohol are sold by themselves. The restaurant is delicious, but the amount of dinner and morning is large, and the contents are covered, so it seems that you will get tired of staying for consecutive nights or using it frequently ... The taste is strong (good compatibility with alcohol) Even for people with small children I was there, but maybe my kids aren't likely to eat it. Dessert also has an adult taste. The restaurant is very cold near the entrance and on the window side and requires a coat. All the staff are kind. It is cheap considering the food and convenience for the price. Especially recommended for those who want to enjoy the whole of Karuizawa and enjoy Spanish cuisine. I want to use it again.

With stunning architecture by Shigeru Ban (who designed House 1 and 2), this stylish small hotel has interesting spaces filled with contemporary art. My family took 3 rooms in Villa A of House 2 which gave us a private kitchenette and small seating area, with access to a beautiful communal room and library. It's a couple of minutes' walk to House 1 with the gorgeous restaurant that merges the indoor with outdoor. The restaurant offers a good breakfast and a la carte lunches/dinners. We chose the omakase dinner one evening and it was creative and excellent. The staff members are fantastic - friendly and helpful, especially the knowledgeable and wonderful General Manager Ogihara-san who went out of his way to personally take us to the oldest ramen restaurant in Karuizawa and the volcano park. We enjoyed our stay very much. The hotel recently added House 3 which is also stunning. There's quite a bit to do in the area - hikes, waterfall, onsen etc., so we are already planning our next trip. A great escape in the summer from the blazing heat of Tokyo, and I hear it's amazing in the snowy winter too.