Best Central Jakarta Hotels

the smell of indonesian is really shown which i love it!! i’ve been wanting to stay here from a long time and when it happened i greatful the experience meets my expectation;)

The room was wonderful, clean and spacious. The staff at this property are all great, they all go above and beyond to make your stay comfortable, thank you so much & stay blessed!!

This time, I won't review the hotel itself, as the whole of Indonesia already knows that this hotel is very beautiful, clean, and perfect. I just want to give a brief review of the service from the staff based on my observations, not as a guest staying there. Oh yes! Before that, for everyone's knowledge, I own a travel agency, and I booked rooms at this hotel for 2 nights for my clients, who are two VIP families from Kuala Lumpur, Malaysia. They stayed in rooms 1701, 1703, 1709, and 1711. It's usual for me to personally accompany VIP clients to their chosen holiday destination, and this time they chose to go to Jakarta and Bandung. Naturally, the Grand Hyatt was their top choice. On the morning of the second day they stayed here, I arrived at the hotel as early as 7:00 am to check if my clients had gone down to the café for breakfast, but upon checking at the front desk, it turned out they were still in their rooms. At this time, I started interacting with one of the café staff members, whose name I forgot to ask. I inquired if there was any possibility of purchasing a drink at the café while waiting for my guests to come down for breakfast. Unfortunately, the staff member said there were no transactions during that time as it was reserved for hotel guests to have breakfast until 10:30 am. Understanding the rules of every hotel, I then asked if there was a place for me to wait. He then led me to a dining table outside the café and offered me a drink. I was very surprised because he offered me a glass of hot latte (I hope the hotel does not take action against him for giving me a free drink 😁). This kind of service can truly win the hearts of customers and greatly increase the likelihood of them returning. Thank you.

Very cosy, comfortable room with a separate sitting area and bedroom. Very private setting. Enjoyed breakfast buffet (ala carte option incl), ala carte lunch, and dinner during my stay. I would like to thank the following staff who were always welcoming, friendly & helpful: Nanda (breakfast), Aida (dinner), Agit (lunch & breakfast). They deserve recognition from hotel management for their efforts & dedication. Also, thanks to Adi (kitchen), who made a special Javanese herbal drink for me during breakfast. BTW- the oxtail soup was really tasty. Little glitches such as mosquitoes in the dining area were quickly followed with remedial procedures promptly. Gym & Pool at level 9 are of ”boutique size.” but clean & well maintained. Overall, it was a nice stay.

Spend staycation during mothers day Nice hotel but lighting in the room is not bright enough. Luckily the staff a happily assisted us to increase the brightness ! Hotel have superb variety breakfast! Swimming pool is very nice! I especially enjoyed fitness centre. So many equipment! I was assisted with nice trainer Pak Agus on how to use the equipment. Very pleased with his service!!

Excellent location with exceptional service. Everyone from the person welcoming us  at the entrance upon arrival to the last person who bid us goodbye had done so sincerely with a smile. Will definitely come back to stay!

One of my family's fav hotel. The kids really love the pool. The service also very excellent and bfast really complete. A very recommended hotel in jakarta.

Booked the hotel to attend concert at stadium opposite them hotel. Staff was very helpful and friendly. Security scanned bags before entering the hotel. Breakfast spread was good with quality Japanese food. Only down side was there was a leak from toilet bowl which was very smelly.

Changed 4 times before we settled in our room. At first, they put us in the old unrenovated room that smelly and feels very much creepy. Then they so called upgrade to deluxe room which also very creepy with strong damp carpets smell. At last, we have to top up almost double the amount we paid just to move to the renovated floor. They should have just tell us from the beginning instead if wasting almost an hour for us to go up and down to change room at almost 11pm! Hospitality & service of the housekeeping, bell boys & restaurant staff are excellent, but the from office could be better. Close by museum, Monas, easy to get taxi.

From the moment we arrived at the hotel, the service was absolutely impeccable. We were warmly welcomed at the front desk with a refreshing drink and pleasantly surprised with an upgrade to a room overlooking Bandaran. Upon entering our room, we found a thoughtful anniversary surprise waiting for us. One evening, while dining at the hotel restaurant, they delighted us yet again with a special anniversary cake. There wasn’t a single thing I could fault about this hotel—service, location, and ambiance were all perfect. A heartfelt thank you to Jennifer, Shifa, Yani, Palma, and Salvina for their exceptional care throughout our stay!