Name: Chateau Star River
Address: Taiyuan, China
Rating: 9.3

China

Guangzhou

Shanghai

Taiyuan

Shanwei

Qingdao

Xianyang

True to its five-star rating, this hotel exudes luxury in every aspect. First, there's the grandeur of space: huge rooms, a massive lobby, a sprawling pool, and a spacious restaurant – everything is grand and elegant. The hotel boasts comprehensive facilities, including indoor and outdoor pools, wet and dry saunas, tennis courts, and a gym, all fully equipped with changing rooms, showers, and towels for a complete five-star experience. They even offer a complimentary Chimelong shuttle service. One evening, my daughter and I missed the shuttle, and the driver specially came back to pick us up. The clean and comfortable Mercedes business van, along with the polite and patient driver, made us feel right at home. The swimming pool was my daughter's favorite; she spent all her free time there, followed by a sauna and a soak – pure bliss. The breakfast spread was incredibly rich, featuring carefully prepared dishes that truly showcased Guangzhou's culinary standards. We stayed for two nights, and everything from dining to accommodation and entertainment was wonderfully comfortable and enjoyable – a truly beautiful memory!

I had an exceptional experience at Chateau Star River Peninsula Hotel and I highly recommend it. The location is perfect, conveniently situated with easy access to public transport, making it simple to explore the city.

From the moment I arrived, I was impressed by the grand lobby area, which is both warm and inviting. The staff were incredibly friendly and welcoming, ensuring that I felt right at home from check-in to check-out. One of my favorite touches was the Starbucks conveniently located in the lobby, which made grabbing a coffee a breeze.

The breakfast buffet was fantastic, with a wide variety of options to suit all tastes. Whether you're craving something light or a full breakfast spread, there's something for everyone. My room was clean, spacious, and had all the amenities I needed for a comfortable stay.

I also really enjoyed the bar area, which features a grand piano, creating a relaxing and elegant atmosphere for unwinding after a busy day. The peaceful walk around the peninsula was another highlight, beautiful scenery that made for a calming and picturesque stroll.

Overall, Chateau Star River Peninsula Hotel offers a perfect blend of luxury, comfort, and convenience. It's an ideal spot for both business and leisure stays, and I will definitely return on my next visit. Highly recommended!

During my recent stay at Chateau Star River Hotel, I found the facilities to be excellent and the interior decor tastefully designed, creating a luxurious and elegant atmosphere. The rooms were spacious and well-furnished, contributing to an overall pleasant physical environment.

However, the service quality did not match the standard expected from such a well-appointed hotel. Upon arrival, the front desk staff mistakenly assigned me a children’s room, which required me to return to reception and resolve the issue—a rather inconvenient start to my stay.

While the room I was eventually given was comfortable and spacious, cleanliness left much to be desired. The bathtub, in particular, had two dead flies and a hardened stain on its surface, which was quite disappointing.

I did encounter staff members who demonstrated professionalism—for example, the gentleman managing the breakfast check-in was courteous and efficient. Nonetheless, such instances were the exception rather than the rule.

On one occasion, I decided to book a massage at the hotel spa to relieve some back pain. The treatment, which cost approximately $50, was average and initially unproblematic. Unfortunately, at the end of the session, the masseuse offered me an additional service, the nature of which I will refrain from describing here, but I trust it is not difficult to imagine. I declined immediately. Regardless of the hotel's level of control over this matter, given that the spa operates within the premises, I found this situation deeply inappropriate and upsetting.

The room was spacious and immaculately clean, with very comfortable bedding. The complimentary afternoon tea, featuring fresh fruit and delicious pastries, was a delightful bonus. Check-in and check-out were handled quickly and efficiently by the front desk staff, who were incredibly friendly and attentive, making us feel completely at home. We'll definitely be back!

The environment, sanitation and landscape are all very good. The service needs to be improved (no greetings, no guidance, no prompts). The breakfast is not recommended and is far from a five-star hotel. The restaurant is very far away. The level of noodles is not worthy of the people of Shanxi!!!

Chateau Star River

Columbus

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