Name: Melia Tortuga Beach - All Inclusive
Address: Santa Maria, Cape Verde
Rating: 8.1

Spain

Madrid

Palma de Mallorca

Cape Verde

Santa Maria

Brazil

Sao Paulo

United Kingdom

London

Alicante

TPoor & Discriminatory Shuttle Service – Avoid Relying on It!
Terrible experience with Meliá Madrid Barajas free shuttle on 11 Feb 2026.
Driver ignored T1 stop outbound (only Spanish announcement), forced us to T4 unnecessarily.
Evening return at T1: Showed room key, bus had plenty empty seats, but driver refused us & told to go T4. Airline crew boarded no problem. Stuck in pouring rain → paid outrageous €22 taxi.
Complained to front desk – no response or apology after weeks.
Website says shuttle stops at T1/T2/T4, but drivers decide otherwise. Felt unwelcome & discriminated against. Extremely disappointing for a 4-star airport hotel. Urge management to fix policies, train staff properly, and respond to complaints.
Do NOT depend on this shuttle!

Excellent service from reception to the cleaning staff and airport transfer arrangements. We loved it, we'll definitely be back.

Me encantó este hotel. The room was modern, spacious and clean. The staff was absolutely nice. Joaquin, Paula, Ruben, and many others were very kind and helpful with our needs. There is a bus (146) that runs every 10 minutes and will pass through many attractions. At first I was concerned about the location of the hotel but it was just great. Great restaurants in a walking distance. I will definitely stay in the Melia AV America again. Thank you for your hospitality.

Rooms are quite small when compared to the price, but staff are super friendly. Breakfast is just definitely not worth the money at all. Hotel is pretty OK all around, food for business trips.

Hotel facilities including rooms were not great.
The breakfast buffet menu was the same during the stay (3 nights).
There was no free bottled water provided during the stay, and the bottled water provided in the minibar in the room was charged (3.9 euros), but there was no price information.

Beautiful hotel, warm and considerate service staff, delicious breakfast, great location, within walking distance to the Royal Palace of Madrid, Puerta del Sol, and even Retiro Park. The car rental company has a store in the underground garage of Plaza de España. You can pick up the car there. It's only a 500-meter walk, everything is perfect, and it's worth coming back. That day I went to the rooftop swimming pool and unexpectedly met a handsome foreigner waiter who spoke Mandarin better than me😄. There was also a Chinese girl in the restaurant who was enthusiastic and capable; if the price is acceptable, there is nothing to worry about.

The facilities are a bit old, but the price performance is very high. Unfortunately, there is no swimming pool, and the children are not happy enough. Parking is not very convenient, but breakfast is very good! The hotel is at a great location, and there are big brands nearby.

The hotel is located at the intersection of Gran Vía and Plaza de España in the center of Madrid. The transportation is convenient. The bus station and tourist bus distribution center are relatively concentrated near the subway station. , No extra bed, you can live with children, parking lot is paid to park on the roads on both sides of the hotel entrance.

The room and service are very good, the view outside the window is very good. The location is very good. Everyone is very satisfied with this reservation, the breakfast is also rich, and it is convenient to go anywhere.

The hotel checked all of our boxes to have a successful trip. There was breakfast included with my stay (really good breakfast buffet), they checked me in earlier due to my early arrival, it's in between the Palma center and the airport. Also the beach is across the street and there is a bus stop right outside the hotel lobby, so it was really easy to get around. The hotel was very clean and the staff were very generous.

The hotel is located very close to the Palma Auditorium area. The most basic rooms are fine, but nothing special. In our opinion they would improve a lot if they had a kettle and some tea bags, a service that we have found in countless hotels of a much less category than this. It is only offered in the superior rooms. Another point that we did not like anything are the pillows, very tall and hard. The room was also not in very good condition. The roof had very visible humidity chas.  What we really liked was the friendliness of the staff, always ready to help you. We also liked the breakfast, which is quite complete. The gym is very good, as are the swimming pools and the sauna. As for the location there are supermarkets, restaurants and bus stops nearby. The center is about 20 minutes walk.

This was a quick trip but the hotel was very nice inside. The room was great for and us and very comfortable with great views over the harbour. There was construction works happening on the outside (front) but that didn’t really matter to us as we were only there for the weekend. The pool was a nice temperature on a hot day and although we couldn’t get a sunbed (arrived at the pool around lunch time) we had a lovely breakfast and the ice cold beer definitely helped us to relax. 

The nightlife around the hotel can be a little loud due to the number of sports/Irish bars near by and it made the walk home from the city interesting. However the atmosphere was good and we didn’t mind at all. If you had kids then it could be a little intimidating I would think.

We also checked in very late (after midnight) which wasn’t a problem at all and we got our room straight away

Overall we’d definitely consider staying here again.

It is a hotel converted from a private residence. In an alley in the city center, take a break from the noise. The service staff is very enthusiastic. There is a small roof, surrounded by houses, can't see the scenery, and of course I can't see the sea. The room is too small, the corridor is small, the elevator, lobby, and restaurant are small. There are few varieties of breakfast. The drying rack is very good, and the wet clothes are dried in an hour. The USB interface has 4 ports, 2 sockets, plus boiling water and 2 sockets for the computer can also be plugged in, and there are 4 sockets. There is a free spa, not going. In general, there is a large distance from the usual five-star standard.

Melia Hotel is divided into Melia Dunas and Sol Dunas, both of which belong to Melia. In the same place, the facilities are shared one after the other, but Sol guests can go to Melia for dining and vice versa. The hotels are all white. There are no descent, it can be said that almost all the hotels in Cape Verde are like this, and most of them are white elderly couples, not many young people, singles are not, and you do n’t need to think about looking for a chance. The room is large and comfortable, the disadvantage is that there are many mosquitoes. After check out, you can still enjoy all the facilities and have a bathroom and a dressing room. One price all-inclusive buffet type is OK, not a lot. The service is very good, you have to answer questions. More recommended hotel near Santa Maria Beach in the south, it's so beautiful!

The hotel is not bad, but hot tea for dinner and dinner can only be taken in a bar, and the buffet on the Swedish table can not be ordered from the waiters. And in general, the diversity of food is not enough, although from what is there - everything is delicious. You walk there around and don't know what to put, that both tasty and useful and not uniform and eventually a semi-empty plate. 

But here is a great beach! Many swimming pools! A great animation! Evening events!

El resort esta bien. No diría que es de 5 estrellas porque las instalaciones están un poco viejas. Pero calidad/precio esta bien

Melia

Columbus

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