Name: Summum Boutique Hotel, member of Meliá Collection
Address: Palma de Mallorca, Spain
Rating: 9.5

Spain

Madrid

Brazil

Sao Paulo

Palma de Mallorca

Malta

St Julian's

United Kingdom

London

Alicante

The hotel offers complimentary airport transfers, unlike some places that charge extra for departures. The pick-up wait was a bit long, but the drop-off was super quick! Both the bathroom and bedroom were spacious and clean, the bedding was comfortable, and the breakfast had a good variety. Both the front desk and restaurant staff were very accommodating to guests' needs.

The breakfast was really good and location, sadly the hotel is a bit tired. The room ok ( although the floor uneven) the beds were terrible, I had to sleep on the floor because we have arrived very late and we thought all the beds were the same so what was the point of saying anything. In fact in Reception we were told they were but we found out the day after it was not the case.One of the beds was with a small curve on the mattress and the other one the spring would stick on your body

An absolutely impressive hotel! I loved the gorgeous décor in both the room and the shared areas. The breakfast was outstanding — fresh fruit, smoked salmon, a wonderful bakery station, and even delicious Spanish specialties like ham and chorizo. From the moment you step into the hotel to the moment you enter your room, everything feels truly luxurious. The staff are incredibly friendly and helpful. I can’t recommend this place enough!

It's quite remote, and nearby restaurants and supermarkets are quite far away. The room key needs to be refreshed at the front desk every time, otherwise it won't work.

Me encantó este hotel. The room was modern, spacious and clean. The staff was absolutely nice. Joaquin, Paula, Ruben, and many others were very kind and helpful with our needs. There is a bus (146) that runs every 10 minutes and will pass through many attractions. At first I was concerned about the location of the hotel but it was just great. Great restaurants in a walking distance. I will definitely stay in the Melia AV America again. Thank you for your hospitality.

The room is clean and tidy, the service is warm and thoughtful, and it is not far from the Bernabéu, which is quite convenient. It is more suitable for business travel.
Facilities: relatively new
Hygiene: clean and tidy
Environment: close to the business district
Service: warm and thoughtful

Beautiful hotel, warm and considerate service staff, delicious breakfast, great location, within walking distance to the Royal Palace of Madrid, Puerta del Sol, and even Retiro Park. The car rental company has a store in the underground garage of Plaza de España. You can pick up the car there. It's only a 500-meter walk, everything is perfect, and it's worth coming back. That day I went to the rooftop swimming pool and unexpectedly met a handsome foreigner waiter who spoke Mandarin better than me😄. There was also a Chinese girl in the restaurant who was enthusiastic and capable; if the price is acceptable, there is nothing to worry about.

Hotel facilities including rooms were not great.
The breakfast buffet menu was the same during the stay (3 nights).
There was no free bottled water provided during the stay, and the bottled water provided in the minibar in the room was charged (3.9 euros), but there was no price information.

The facilities are a bit old, but the price performance is very high. Unfortunately, there is no swimming pool, and the children are not happy enough. Parking is not very convenient, but breakfast is very good! The hotel is at a great location, and there are big brands nearby.

The location of the hotel is outstanding also the surrounding of the hotel is very clean , the hotel is very well maintained and the staff are very professional with their work and the room was very spacious and clean also the breakfast very good.
All in all I recommend the hotel to all my friends.

Facilities: Facilities are average, comparable to Atour Hotel in China.

Cleanliness: Okay, not bad.

Environment: Prime location on a bustling main street, near a subway station, very convenient for shopping and sightseeing.

Service: Good breakfast with a wide variety of options.

I stayed for 6 days. Cleaning was arranged for the last few days, the breakfast ingredients were good, and the service was attentive. My biggest inconveniences were:

1. A king-size bed was provided as a double bed.

2. The breakfast selection was limited, a common problem abroad.

3. I booked through Ctrip, but they didn't issue an invoice. I need to contact Ctrip after I return. I haven't encountered a similar situation in other countries.

Yes , I found the accommodation, cleaning, food and reception of staff perfect .

Too many advantages: It's incredibly convenient to get to the beach; it's a 3-4 minute walk from the front of the hotel, and a 5-minute walk from the back. There are supermarkets: Spar, Eroski City, Lidl, and Rossmann drugstore.

Breakfast from 7-10 am is delicious and has a wide variety of items. After breakfast, there's refreshing lemonade and coffee available in the restaurant for guests to help themselves.

The gym downstairs is well-equipped, and there's a small swimming pool on the roof.

It's very quiet at night; the dim lighting is perfect for those sensitive to light. The air conditioning in the room is very cool; I usually have to turn it off because it's 35 degrees Celsius outside, but the room is always pleasantly cool. The toiletries are complete: shampoo, conditioner, shower gel, hand soap, and hand cream/body lotion are all from Ritals Jing, and I love the scent. I'm very satisfied with the bed; I can't stand very soft beds because they make my back uncomfortable, but this hotel's bed is excellent. There are three types of pillows to choose from.

The hot water is great; showering is comfortable, unlike some reviews that mention no hot water.

The service staff I encountered were all very satisfactory, unlike some reviews that describe them as rude. From the front desk staff (Oscar was especially adorable; we saw him again when we checked out on the 7th day), to the housekeeping staff, and the restaurant staff (a very kind old gentleman cleared the dishes every morning), I would give full marks to all the staff we encountered during our 7 days and 6 nights!

The cabinet under the TV could be easily opened with a gentle push to reveal cups, a safe, and a mini-fridge. There was a hairdryer and a large plastic bag in the wardrobe drawer.

If I had to point out a few shortcomings, they would be:

1. They should learn from Chinese hotels; if they don't clean the room, they should at least provide two bottles of water. For environmental reasons, we only requested cleaning twice over 6 nights. We only received two small bottles of mineral water upon check-in on the first day. If we had booked 6 nights separately, wouldn't we have received 2 x 6 bottles? For €300 per night, they couldn't even afford a bottle of water.

2. The toilet paper was extremely thin, only one layer thick.

3. There was no toilet brush next to the toilet, which was very inconvenient.

This was a quick trip but the hotel was very nice inside. The room was great for and us and very comfortable with great views over the harbour. There was construction works happening on the outside (front) but that didn’t really matter to us as we were only there for the weekend. The pool was a nice temperature on a hot day and although we couldn’t get a sunbed (arrived at the pool around lunch time) we had a lovely breakfast and the ice cold beer definitely helped us to relax. 

The nightlife around the hotel can be a little loud due to the number of sports/Irish bars near by and it made the walk home from the city interesting. However the atmosphere was good and we didn’t mind at all. If you had kids then it could be a little intimidating I would think.

We also checked in very late (after midnight) which wasn’t a problem at all and we got our room straight away

Overall we’d definitely consider staying here again.

It is a hotel converted from a private residence. In an alley in the city center, take a break from the noise. The service staff is very enthusiastic. There is a small roof, surrounded by houses, can't see the scenery, and of course I can't see the sea. The room is too small, the corridor is small, the elevator, lobby, and restaurant are small. There are few varieties of breakfast. The drying rack is very good, and the wet clothes are dried in an hour. The USB interface has 4 ports, 2 sockets, plus boiling water and 2 sockets for the computer can also be plugged in, and there are 4 sockets. There is a free spa, not going. In general, there is a large distance from the usual five-star standard.

Melia

Columbus

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