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Views were amazing, the room was old cabin vibes decor which I’m a fan of. A swimming pool, sauna, steam room and hot tub are included with the stay. There is a outdoor pool and bar also but that wasn’t open during my stay. Downside, the reception is on the opposite side of the hotel to our room. 2 elevators and quite the walk to get to the reception. The pool receptionist seems to disappear a lot meaning you cannot exit as you have to trade your room key to get towels. If you’re not driving, expect to taxi everywhere as the hotel is just out of the city.

The hotel has a spa and bar in another building ... to go to the spa you have to go wet by the street ... Food and good service

I know that a review has to be balanced, and therefore it is probably best to start with the positives. The hotel location is spectacular, the swimming pool is decent and the grounds are well kept. Upon arrival, the reception staff were friendly and helpful. After that, there are huge problems with the hotel. The room is tired looking, with a slight musty smell and decor in need of an upgrade. The bed is an old wooden number that has seen better days and creaks like a pirates galleon. The room is boiling hot, with no functional air control. It has, thus far, been one of the worst nights sleep of my life. However, the main thing to avoid is the restaurant. For dinner, the kitchen serves a grand total of 5 dishes - 3 starters and 2 mains (pork and salmon - vegans should count themselves lucky not to be catered for). For starter, I had a ‘focaccia’ that was essentially a thick, tasteless doorstop bread of the type my bad grammar school used to serve to keep us sedated. This was covered in a layer of greasy cheese-adjacent substance and what could generously be described as ‘ham’. My wife had a goats (‘gods’ according to the menu, though what kind of benevolent deity would have inflicted this meal upon His children remains to be seen) cheese parcel. The parcel was about as well received as an Amazon Prime delivery that has been booted over next door’s fence. Onto the main, and the ‘pork’ was fatty and undercooked, served with a few slices of poorly fried potato that seemed to subliminally scream the word ‘sorry’. My wife’s salmon was an insult to a fishes’ memory - slimy and unappealing, tossed carelessly on some tired lettuce and a few beetroot cubes. The price of €25 per person may have been reasonable if that was the amount we were being paid to eat it. The most ridiculous part of the evening though was the service. About 10 waiters hovered around the dining room, a number that seems high until you realise that a separate team member performs each task. Drinks and bread was one waitress. Ordering food was a waiter. Delivery of the starter was another waiter. Another waitress collected the plates. Another brought the cutlery for the main. Another brought the main. Another dressed in a full bomb disposal suit delivered the bill. After a while it becomes obvious that it is a strategy to diminish responsibility through collectivisation - it’s like a philosophical conundrum- if a crap meal is served but no one actually served it, did it really happen? Unfortunately for us, the answer is yes, and I still have ten hours trying to sleep in this unbearable inferno. On this occasion, rather than ‘gods’ cheese, I suspect that both the meal and the room have been designed by the other guy…

Arkadaşlarımızın tavsiyesi üzerine gelmiştik iyikide gelmişiz yeşillikler içinde nefis bir tatil köyü sahil hafif taşlı ben kum sevmem o yüzden beni rahatsız etmedi odaları yenilenmiş ***et sade ve şık döşenmiş günlük temizligimiz çok güzel yapıldı yapan ekibi ve yöneticilerini tebrik ederim.Güler yüzlü samimi yardımsever harika bir ekip, havlular yeni ben pek otel tekstili kullanmam ama beyendim.animasyon iyiydi yemekler farklı bişey göremedim tatlıları beyenemedim. misafir ilişkileri sadece ruslar için var gibiler sordugunuza bile cevap alamıyorsunuz. servis ve içecek kalitesini beyendim servis personelide ilgiliydi genel olarak eylendik dinlendik her şey için teşekkürler.

I thought this place was great value, clean/comfortable/warm. Only 5minute walk to the gondola to get up the slopes. Plenty of cafes & restaurants close by. Also plenty of shops to rent ski gear. About 15 minute drive by taxi to the main bus station. Very happy with my stay here :)

We're staying here at the moment on a ski trip and I'm putting pen to paper mainly to give the staff a huge thumbs up. All the staff are pleasant and helpful. The restaurant staff, bar staff and the cleaning teams, are absolute stars . So many smiling faces. I don't think we have had such consistency of high service, with such friendly staff anywhere. It's quite busy here in the hotel at the moment, with gatherings of large Spanish families, so you could understand if the staff let things slip a little, but no, they haven't. The bar and restaurant staff are unbelievably efficient and super friendly. The just don't stop. Maybe it's clever recruitment, good training, or just good people who do their jobs well. Whatever it is, it shines through and we really are appreciative of it. The reception staff are super helpful too. We had a light break and it was fixed within an hour of us reporting it!! Great service. The hotel delivered all that we would expect from it. Comfortable, clean, a decent buffet for breakfast and dinner and a buzzing atmosphere in bar. It's our first visit to the town of La Massana and we will definitely return. Lovely little town, with easy access to Andorra la Vella too. We have stayed in Soldeu a couple of times and although we like it, we prefer it here. I think it would be a beautiful summer destination too. Anyway, a final shout out to the amazing staff at Magic La Massana. You're definitely smashing it, in all the right ways.