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Room and bathroom were conjusted. Avoid triple occupancy. One of my room ac was not working properly and bathroom exhaust fan create noise loudly. Restaurant was closed due to eid. Bedsheet and towels were cleaned.

We negotiated on the spot and booked 3 rooms for our family of 7 for one night on 16 March'2023. Rooms are good, but service is not upto the mark. While checking in, we were informed that there will be buffet spread for breakfast. However, in the morning, we were informed that we have to order from breakfast menu and it will be served in the room. When ordered over phone, we were again asked to come to dining hall to get the breakfast served. In dining hall, they served breakfast of only one room order against our 3 rooms. After waiting for almost half-an-hour to get served, the staff asked us to repeat the already ordered items for breakfast and were served after another half-an-hour. The items were also very limited to order. For the kind of price they are charging for the rooms like 4-start luxury hotels, service is like a 2-star budget hotel. There may be much better options in Prayagraj. Hotel Milan Palace is definitely not a recommendable place to stay with family.

It was my sister’s wedding at Hotel Allahabad Regency. We booked the hall for 2 days and Lawn for the wedding. On Day 1: They didn’t started the AC even after the guest arrived and they were just putting on the chair covers even 2 hrs later than the event start time. They were not serving the snacks and food items as decided in the menu. Moreover quantity was not sufficient as per the requested guest list. And to add up more they were shuffling the snacks between the 2 events ongoing at the same time. There was zero professionalism for such a big brand of Allahabad. There was total 3-4 waiters who were switching between food and bar. No dedicated Bartender. They charged us Rs.11000 for liquor license but when asked for a copy of it they were not able to produce one. They are fraud people. On Day 2: Wedding day was the heights of unprofessionalism and rudeness. For a gathering of 200-250 we could see only 5-6 waiters who were serving to the guests. And even those were just roaming where there was no guests without even asking them as a courtesy. The linens used for tables and chair were dirty and shabby. As per the contract 50% of the amount was to be paid before the function and 50% after the function. But there useless and rude manager forced us to pay almost 85% of the payment before the function. And for mere 15% of the payments he removed the plates from the counter in the middle of event. And the complimentary room provided to us was worst than a roadside motel with size so small and AC not working. However while making the booking he promised other room to us. There are 100’s of other things which cannot be described in the reviews but i would just say this was the worst experience faced by me in my life that too from so called reputed hotel of Allahabad. And this review cannot be closed by special review for Mr. Mandal the event manager. He is the most arrogant, rude and disrespectful manager. Since it was my sister’s wedding i was bound to maintain the decorum of the event without making any fuss, otherwise i would have thrashed Mr.Mandal. He don’t deserve to be a manager of such a so called reputed hotel. He is a disgrace to the hotel and should be fired immediately if Hotel Allahabad Regency wants to continue with its reputation. Highly NOT recommended for any event.

The room was large and well furnished. And there the positives end. The large window overlooks a tin shed where very many cars were parked. Was it a workshop? One bedside light was broken and the other not working. The spacious bathroom had a bath enclosure, but the door was missing resulting in the water splashing out and wetting the entire bathroom floor. at least 25 liters of water had to go waste to get a semblance of warm water (the explanation was that the boilers were located on fourth floor). leaking WC shower faucet aided the missing door in wetting the floor. The manager's excuse was that the hotel was one of the oldest. There was a wedding on the last day of our stay. Thankfully, it was not loud, so we were not disturbed. Our last dinner could not be served for full one-hour in spite of us ordering what we were told was ready. And once again we were the only diners. We had to catch a train early in the morning and were assured by both, the restaurant and the reception, that some sandwiches would be packed and kept ready for us by 5 AM. They started preparing the sandwiches when we came down with our bags. We got the sandwiches at 5.30. We would have missed the train if it was not late.