Hot Springs Hotels in Yamagata Prefecture, Japan

This hotel is excellent! I checked in a bit late, and a Filipino staff member was incredibly helpful, assisting with the check-in process and introducing all the facilities. On another note, I realized I had left something behind after checking out and called the hotel. It was the same staff member who answered and immediately helped arrange for my forgotten item to be mailed to my hotel in Sendai. I'm very grateful for the hotel's service and its warm-hearted staff. I also commend the hotel for its excellent staff training. The next time I return to Zao, I will definitely choose this hotel again. Not only that, but the hotel's facilities are also fantastic, especially the large public bath – soaking in the hot spring after a long day really helps to relieve fatigue!

Love this hotel. It's beautifully designed by 坂茂 and it lives up to his fame. The buildings look like they are floating over the rice fields. Both dinners and breakfast were excellent. Most ingredients are sourced locally and they are delicious. But what I love the most is the open baths. Both are small, but they're carefully designed with a tranquil, soothing view. I'd love to come back again just for the hotel.

The service was superb! I went to the wrong branch, and they arranged a car to take us to the correct one, saving me from walking in the heavy snow. They even helped me with my two large suitcases. The view from the window was stunning, and the hot springs were absolutely first-class. Both breakfast and dinner offered a wide variety of delicious options. The room was also very spacious.

The hotel's onsen (hot spring) was incredibly appealing and clean. Its location is super convenient, less than a 10-minute walk to both Zao Onsen town and the ski resort. The staff were also very professional and attentive. I experienced this firsthand after checking out: there was an issue with my luggage that I had asked them to ship for me, as the delivery information was incomplete and the courier refused to accept it. The hotel promptly emailed me to understand the situation. Given that I only had two days left in Japan and had already traveled far from Zao, the hotel thoughtfully assisted by explaining things to the logistics company and advocating on my behalf. In the end, they even arranged for a special vehicle to deliver the refused luggage to the nearest JR station's courier counter for immediate arrangement. I am truly grateful for the hotel's assistance and swift action!

After arriving at the bus stop, I found out that there are no taxis in the Zao Onsen area in the summer. I was in a pinch, so I called the inn and they arranged a free shuttle, which was very helpful! As soon as I got off the bus, a staff member greeted me with a smile and quickly carried my luggage into the inn. Once I arrived, all the staff were very polite and pleasant, leaving a very good impression! The man at the front desk was especially kind and warm, and his soft Yamagata accent was very soothing. The hot spring water temperature and quality were excellent, and the open-air bath allowed me to relax and unwind while feeling the nature. It was also very convenient to be able to watch YouTube and Netflix on the TV in my room. There was an event going on, so the menu was different from usual, but the food was excellent. Everything was delicious, and I was especially impressed by the large selection of fresh vegetables and the many options available, including one that catered to vegetarians and vegans! Overall, it was a wonderful inn, but there were some disappointments. Even though the room was renovated and comfortable, the unit bath was quite old and dated. Also, while soaking in the smaller of the two large (small) baths, the bath was so small that body soap and shampoo from people washing their bodies and hair kept getting into the hot spring, which was very unpleasant. It's a real shame to have such a wonderful hot spring bath only to be soaked in dirty water and soaps constantly seeping in. 😢 I really wish this smaller bath would be a private bath where only those who have thoroughly washed themselves in the larger large bath could enjoy a leisurely soak, eliminating the body soap and shampoo.

They offer different wines throughout the day, which is a great choice for anyone who enjoys drinking. The private onsen is also highly recommended and worth experiencing. The entire hotel has a strong artistic vibe. The only downside to the public bath is that there's a building in the view, which feels a bit strange.

I stayed here while traveling from Kyushu. I had a comfortable time. The staff were warm and welcoming, and were full of hospitality. The room was neatly arranged, and I was very satisfied with the cleanliness, including the fact that there were chilled towels in the refrigerator and that we could choose our yukata. The large public bath was bright and very clean, not a single hair was found, and the water felt great. I usually don't bathe in the morning, but I couldn't help but take a dip! I was also very satisfied with the food, both dinner and breakfast! The flavors were mild and the portions were just right, neither too much nor too little. I was able to relax in the lounge as well. The grapefruit juice was delicious! I felt that the entire hotel was carefully thought out. I would like to stay here again. It was a fond memory. Thank you.

Very satisfied, the bed is very comfortable, we stayed in a Japanese-style house, the dinner is worth recommending, it is very rich and tastes very good, the chef is very skilled. The outdoor onsen was also nice.

I wanted to stay at a ryokan, so I made a big decision and booked a place with a private bath!! Sendai is a bit far, so I rented a car. The staff were surprisingly friendly and the facilities were fantastic. There was a communal bath, and best of all, the breakfast and dinner were delicious. The menu was different every day, which made eating there even more enjoyable. I was worried because there weren't many Korean reviews, but it exceeded my expectations!!