The hotel is atmosphere with a nice blend of the old and new. It is located not too far from Uonuma no Sato and have a complimentary shuttle service to and fro Hatago Isen opposite Echigo Yuzawa Station. The room is big and there is nice heated table area. The bathroom is nice but as with traditional lodgings such as this, it can be pretty cold especially at the bathroom area in winter.
Dinner was served in a bento format at our room. I was a little disappointed that it is a not a proper sit-down meal at the main dining area instead. The bento includes two generously sized onigiri, appetizers, and four main items including a meat patty, grilled fish and braised wagyu.
The onsen bath is also quite nice and loved the bath with the snowy landscaped garden.
Service is generally good and there are snacks and drinks available at the lounge for guests. In the evening, there is also sake and umeshu available for guests.
Everything about the service was top-notch.
The food was all delicious, and there was plenty of it to fill you up, with kaiseki cuisine even including sake, and the option to choose one dish from the menu.
After 10 PM, they offer a late-night snack called 'yonaki soba' (night-time ramen). It's quantity-limited, so when I went a little before 10 PM, many people were already waiting. The dining area has limited seating, but takeaway was an option, so I ate it in my room.
From ice cream after a bath to Yakult in the morning, I was never hungry and felt full the entire time I was at the inn. It was wonderful.
The breakfast was also voluminous, and you could have unlimited rice.
There's also a private bath. While it doesn't have a showerhead, it's a perfect space to spend time with a loved one. It was available when I went in the evening.
Overall, I was surprised by how few Japanese guests there were; most seemed to be Chinese or other Asian guests.
I'd like to stay here again when I go skiing.
The hotel feels a bit like stepping back in time, but everything is lovingly done, the service is excellent, and the food is superb. The rooms aren't very modern, but they're cozy, and overall we felt very comfortable. The shuttle buses to the ski area are very helpful, and the onsen at the hotel is fantastic! We would definitely come back.
This is an old hotel that just reopened, and we stayed right after its grand opening. It's a very old property, probably over 50 years old. There's no Wi-Fi in the rooms, but you can get it in the lobby. The meals are simple with limited variety, but enough to fill you up! The location is excellent; it's only an 8-minute walk from the Shinkansen station, and there's a free shuttle right outside the hotel to Gala Yuzawa Ski Resort.
Not the most modern. But very cosy and warm, impeccable service and hospitality. Child play facilities inside the hotel (up to 6 or 7 years old). That's a bar for the adults too, open tab until the night. Private onsen is available for 1000jpy for 45 minutes, and is adjacent but separate to the public onsen that is available to hotel guests. Parking is just outside the hotel. Restaurants and snow gear rental is available down the road.
The location is excellent, less than a 10-minute walk from Echigo-Yuzawa Station. There are convenience stores and restaurants nearby, so it's not a problem if you don't book breakfast or dinner at the hotel. The room is very spacious and comfortable, and the semi-open-air bath is fantastic. The public bath is also great and very large; the women's area has two indoor baths and one outdoor bath. The environment and facilities are both excellent.
The hotel is a short walk from the train station. It was quite a walk to the sightseeing spots so we had to go to the station to catch a loop bus. The hotel was clean and has nice onsen. It's convenient that Dormy Inn provides drinks or even noodles and icecreams. The rooms are not big though.
There is not close to Murakami Station. I contacted the hotel to book the pick-up station. My luggage was heavy. Thanks to the driver of the pick-up service.
The hotel is some years old, but the room is very spacious and cleaned up, and the family seems more suitable.
The hot spring is very comfortable, and the carp swimming board in the corridor is very interesting. The breakfast dishes are very delicious.
The room has a tour map of Libo Hot Spring Street, most places can be reached on foot, the sidewalk is very narrow, you need to pay attention to passing vehicles.
Although the sun is very hot, the sunset sea view is really beautiful.
Extremely satisfied! The hotel may be small, but it's full of warmth and personal touches. The staff were always proactively greeting us, asking if we needed a shuttle, and even offered to call a driver for us wherever we went. Even though we only stayed for a short two nights, we'll definitely be back. The open-air bath on the fourth floor was incredibly comfortable and simply amazing. All in all, it's super convenient whether you're heading to Gala Yuzawa ski resort or Echigo-Yuzawa JR station.
A very historic and traditional hotel, but the surroundings and rooms of the hotel are very clean, I stayed in the main building mountain view twin room - with bathroom, with private shower and bath with a long table with washbasin, and a large washroom with washbasin with long table. A living room with a sofa, with a large TV and Wi-Fi, there is a two-bed double room (Western style) and unbeatable snow mountain view, I love it!
Environmental facilities are very satisfactory. The most surprising thing is that it has a Bluetooth amplifier, which is a must for me😆😉
The hotel has a shuttle bus to Echigo-Yuzawa StationOne half hour or so every day during designated hours,very convenient with a box walk only 18minutes very close to the station.
In addition, the whole hotel staff service attitude is sincere, friendly, unbeatable.
The private hot spring is very clean, because the room is fully rented, I book three nights one of the night to change the next room, but the hotel arranged that I do not have to move room, very courteous 👍
Don't underestimate the older employees, but can also communicate in simple English service considerate and have a place to put snowboards and snowshoes, no need to put on the guest room.
In short, I give 150 points to this hotel with employees, I would choose to stay at this hotel again!
Amazing
59 reviews
9.4/10
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€386
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8.7/10
Very Good
GGuest UserThank you for providing the comfortable hot springs and clean accommodations, allowing us to relax and unwind during our trip. However, our service during this stay fell short of expectations, and we would like to offer some sincere feedback as a reference for your pursuit of excellence.
First, it must be acknowledged that the hotel's facilities are indeed commendable. The excellent quality of the hot springs, and the consistently clean and tidy public areas and guest rooms, demonstrate a five-star hotel's commitment to basic quality, which is impressive.
However, the core of a true five-star experience lies in the service provided by the ”people,” and this is precisely what we found most regrettable. From the moment we arrived at the hotel, we experienced an unexpected ”self-service” atmosphere. We were carrying a lot of ski equipment, making movement quite difficult, yet no porter offered to help us unload our luggage or provide guidance. We had to carry our heavy ski equipment and luggage piece by piece from the vehicle to the luggage cart ourselves; the chaotic process contrasted sharply with the attentive and welcoming service we had expected.
After check-in, several attempts to contact the front desk for inquiries were unsuccessful as the phone remained unanswered for extended periods. This communication breakdown inevitably caused anxiety and helplessness at crucial moments. Furthermore, occasional obstacles were encountered in communicating with staff in English, leading to unnecessary misunderstandings. The most obvious example was a notification letter we received regarding upcoming maintenance work in our room; the English version contained significant translation errors regarding the dates of the work, causing initial confusion. These details reflect room for improvement in the hotel's international service standards.
Additionally, adding hot and cold water dispensers to the common area, particularly in the coffee corner, would be beneficial.
GGuest UserNot the most modern. But very cosy and warm, impeccable service and hospitality. Child play facilities inside the hotel (up to 6 or 7 years old). That's a bar for the adults too, open tab until the night. Private onsen is available for 1000jpy for 45 minutes, and is adjacent but separate to the public onsen that is available to hotel guests. Parking is just outside the hotel. Restaurants and snow gear rental is available down the road.
LLing·YI've stayed at this hotel many times; we book it every year. It's not exceptional, but it's decent, reasonably priced, and the location is acceptable. The meals are quite thoughtful, with different ingredients daily, so even if you stay for half a month, you'll have something new every day, and the taste is good. Overall, it offers excellent value for money; it has everything you need.
GGuest UserEverything about the service was top-notch.
The food was all delicious, and there was plenty of it to fill you up, with kaiseki cuisine even including sake, and the option to choose one dish from the menu.
After 10 PM, they offer a late-night snack called 'yonaki soba' (night-time ramen). It's quantity-limited, so when I went a little before 10 PM, many people were already waiting. The dining area has limited seating, but takeaway was an option, so I ate it in my room.
From ice cream after a bath to Yakult in the morning, I was never hungry and felt full the entire time I was at the inn. It was wonderful.
The breakfast was also voluminous, and you could have unlimited rice.
There's also a private bath. While it doesn't have a showerhead, it's a perfect space to spend time with a loved one. It was available when I went in the evening.
Overall, I was surprised by how few Japanese guests there were; most seemed to be Chinese or other Asian guests.
I'd like to stay here again when I go skiing.
EEduTWe had an amazing time at NASPA New Otani — this hotel is a fantastic choice if you’re visiting Yuzawa, especially for a winter getaway! The staff were incredibly warm, welcoming, and attentive throughout our stay, making us feel right at home from check-in to check-out.
Our room was spacious, clean, and comfortable — perfect for relaxing after a day of skiing. The location is ideal for winter sports lovers with ski-in/ski-out access to the slopes and easy shuttle service to Echigo-Yuzawa Station, which made getting around a breeze even in snowy weather.
The onsen and bathing facilities were relaxing and just what we needed after spending time outdoors. The buffet breakfast and dinner had plenty of variety and were really enjoyable, with something for everyone.
While the hotel is set a little away from town, the free shuttle made it convenient to explore the area if we wanted. Overall, it felt like a perfect blend of comfort, convenience, and superb service — highly recommended!
PPriscilla^^The location is excellent, less than a 10-minute walk from Echigo-Yuzawa Station. There are convenience stores and restaurants nearby, so it's not a problem if you don't book breakfast or dinner at the hotel. The room is very spacious and comfortable, and the semi-open-air bath is fantastic. The public bath is also great and very large; the women's area has two indoor baths and one outdoor bath. The environment and facilities are both excellent.
GGuest UserThe best stay ever with exceptional service and super gorgeous room + private onsen. We enjoyed a complimentary welcome drink and dessert before they showed us to our room. The loft style japanese room was stunning, decorated with tasteful details. The best part was of course the onsen, we could watch snow as we enjoyed the soak. There was also a massage chair in the room haha.
The breakfast that we added on was really delicious too. The hotel provides pick up service to and fro train stations nearby, make sure to check with them prior to your arrival.
Something that warms our hearts is their quality service, e.g. they would warm our shoes before we head out as it was snowing outside etc.
Location wise, it's very near to Gala Yuzawa station. However, I think most restaurants are closer to Echigo Yuzawa station. So we would take a short walk there every night for dinner instead.
GGuest UserThe lady at the counter was so accommodating. Provided everything we needed and was happy to help in any other way. Spoke a little English but used google translate to help. We couldn't use the dining room for dinner, I think that had to be booked in advance. There was only one or two other places open in town at 7.30pm for dinner. So wasn't many options. The room had stains all over the floor, but otherwise the beds were clean, and comfortable being on the harder springy side, and the bathroom was very clean. The onsen was amazing. The room was a good size, and had extra toilets down the hall if we needed them. The Japanese breakfast that was provided was fantastic. We only stayed one night because we were walking the next day just near there otherwise would have stayed in a bigger town, because of the limited outside facilities. But for the price and it was convenient it was good. Would stay again if I had to, but otherwise would go for a bit nicer place.
GGuest UserThe hotel is atmosphere with a nice blend of the old and new. It is located not too far from Uonuma no Sato and have a complimentary shuttle service to and fro Hatago Isen opposite Echigo Yuzawa Station. The room is big and there is nice heated table area. The bathroom is nice but as with traditional lodgings such as this, it can be pretty cold especially at the bathroom area in winter.
Dinner was served in a bento format at our room. I was a little disappointed that it is a not a proper sit-down meal at the main dining area instead. The bento includes two generously sized onigiri, appetizers, and four main items including a meat patty, grilled fish and braised wagyu.
The onsen bath is also quite nice and loved the bath with the snowy landscaped garden.
Service is generally good and there are snacks and drinks available at the lounge for guests. In the evening, there is also sake and umeshu available for guests.
PPatrick HeisseThe hotel feels a bit like stepping back in time, but everything is lovingly done, the service is excellent, and the food is superb. The rooms aren't very modern, but they're cozy, and overall we felt very comfortable. The shuttle buses to the ski area are very helpful, and the onsen at the hotel is fantastic! We would definitely come back.
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