Very good design hotel, transportation needs to be booked one day in advance through the platform. There is only one trip at 15:15 to Echigo Yuzawa Hatago Isen Hotel. Isen is opposite Echigo Yuzawa Station and is also the hotel of Long Yan's family. After explaining to the staff, you can rest and wait in the hotel. This pick-up station is not fixed and can only be made by appointment. The ride takes about half an hour. After arriving at the hotel, there is an efficient and warm reception. I booked a basic room type with one night and two meals. The room is very large and spacious. The hotel is a tangible cultural material of the Hakkaisan Wine Industry. The ancient farmhouse mansion was rebuilt. The design was awarded, and it protects history and pays attention to the protection of the surrounding environment. I like it very much. It is simple and fashionable. Tea and snacks are provided in the lobby. Plum wine and sake are provided at 5 pm. Now we don't have bento in the room, we eat in the restaurant. Dinner is Japanese style. I think it is very attentive and exquisite for the per capita charge. The environment is beautiful, the service is standardized and enthusiastic, the wine and beverages are cheap, and I had a very happy and satisfying meal. I think it is better than the Japanese restaurant in Tobira Onsen Myojinkan, which costs more than 4,000 yuan per person. Breakfast is a buffet, with one of three main dishes to choose from, and the rest are buffets. The quality is excellent and the taste is very good. There is a shamisen performance from 8:30 to 9:15 in the evening. The couple sings and plays the guitar and is professional. The hot spring has a large public bath and a private bath. The private bath is open when the lights are on, but it is often full. Check out at 11 o'clock and the shuttle bus will take you to Echigo Yuzawa Station. It is very comfortable and convenient with the shuttle bus. The designer may be a commercial designer. There are some shortcomings in the accommodation. There is a lot of light leakage. When the lights in the room are turned off at night, the lights in the corridor and public areas will shine through. You don't need to turn on the lights to go to the bathroom late at night. The windows and doors are not soundproof. When it rains, the eaves drip a lot. Fortunately, I prepared eye masks and earplugs. When it rains, the air conditioning heating room is set to 30 degrees and it can't be warm. It can only keep it warm. It is normal for Japanese hotels to have curtains without light blocking. Overall, a very good hotel.
Location, food, outdoor and services are all top notch. But if you are skiiing/snowboarding, it’s not the most convenient. The whole hotel uses tatami set-up, from check-in counter, meaning you have to take off your shoes and drop equipments immediately, then carry them across the hallway to the lift. And there’s no drying room.
The hotel feels a bit like stepping back in time, but everything is lovingly done, the service is excellent, and the food is superb. The rooms aren't very modern, but they're cozy, and overall we felt very comfortable. The shuttle buses to the ski area are very helpful, and the onsen at the hotel is fantastic! We would definitely come back.
We booked this hotel with the whole family to meet up with friends for a ski trip. It's an older hotel that recently reopened, and the facilities are decently maintained. If you're looking for a super luxurious experience, this might not be the place for you. However, the number of rooms and the space are quite generous for Japan, and all basic facility needs are met. Plus, there's an onsen and open-air bath on the top floor, which was incredibly therapeutic after a day of skiing. The front desk staff were all sweet, kind young women who spoke Chinese and provided thoughtful and attentive service throughout our stay. The hotel is conveniently located right next to the Orange/Blue line, making it easy to get to the ski resort and the train station. The family room offered excellent value for money and comes highly recommended.
Not the most modern. But very cosy and warm, impeccable service and hospitality. Child play facilities inside the hotel (up to 6 or 7 years old). That's a bar for the adults too, open tab until the night. Private onsen is available for 1000jpy for 45 minutes, and is adjacent but separate to the public onsen that is available to hotel guests. Parking is just outside the hotel. Restaurants and snow gear rental is available down the road.
I've stayed here many times! The service is excellent, and you really feel at home. The rooms are spacious and very comfortable. I enjoyed the hot springs every day, which was wonderfully relaxing. They also offer complimentary amazake daily, which is delicious. The free lockers for luggage are a huge convenience. Plus, it's incredibly close to the station – practically right outside!
Although the facilities were a little old, the hotel's excellent location (just a five-minute walk from Niigata Station), reasonable prices, and buffet breakfast made for a comfortable stay. The large public bath was also excellent. I think this is a great hotel for business travelers.
There is not close to Murakami Station. I contacted the hotel to book the pick-up station. My luggage was heavy. Thanks to the driver of the pick-up service.
The hotel is some years old, but the room is very spacious and cleaned up, and the family seems more suitable.
The hot spring is very comfortable, and the carp swimming board in the corridor is very interesting. The breakfast dishes are very delicious.
The room has a tour map of Libo Hot Spring Street, most places can be reached on foot, the sidewalk is very narrow, you need to pay attention to passing vehicles.
Although the sun is very hot, the sunset sea view is really beautiful.
Extremely satisfied! The hotel may be small, but it's full of warmth and personal touches. The staff were always proactively greeting us, asking if we needed a shuttle, and even offered to call a driver for us wherever we went. Even though we only stayed for a short two nights, we'll definitely be back. The open-air bath on the fourth floor was incredibly comfortable and simply amazing. All in all, it's super convenient whether you're heading to Gala Yuzawa ski resort or Echigo-Yuzawa JR station.
A very historic and traditional hotel, but the surroundings and rooms of the hotel are very clean, I stayed in the main building mountain view twin room - with bathroom, with private shower and bath with a long table with washbasin, and a large washroom with washbasin with long table. A living room with a sofa, with a large TV and Wi-Fi, there is a two-bed double room (Western style) and unbeatable snow mountain view, I love it!
Environmental facilities are very satisfactory. The most surprising thing is that it has a Bluetooth amplifier, which is a must for me😆😉
The hotel has a shuttle bus to Echigo-Yuzawa StationOne half hour or so every day during designated hours,very convenient with a box walk only 18minutes very close to the station.
In addition, the whole hotel staff service attitude is sincere, friendly, unbeatable.
The private hot spring is very clean, because the room is fully rented, I book three nights one of the night to change the next room, but the hotel arranged that I do not have to move room, very courteous 👍
Don't underestimate the older employees, but can also communicate in simple English service considerate and have a place to put snowboards and snowshoes, no need to put on the guest room.
In short, I give 150 points to this hotel with employees, I would choose to stay at this hotel again!
Amazing
59 reviews
9.4/10
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SAR 1,681
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8.7/10
Very Good
GGuest UserThank you for providing the comfortable hot springs and clean accommodations, allowing us to relax and unwind during our trip. However, our service during this stay fell short of expectations, and we would like to offer some sincere feedback as a reference for your pursuit of excellence.
First, it must be acknowledged that the hotel's facilities are indeed commendable. The excellent quality of the hot springs, and the consistently clean and tidy public areas and guest rooms, demonstrate a five-star hotel's commitment to basic quality, which is impressive.
However, the core of a true five-star experience lies in the service provided by the ”people,” and this is precisely what we found most regrettable. From the moment we arrived at the hotel, we experienced an unexpected ”self-service” atmosphere. We were carrying a lot of ski equipment, making movement quite difficult, yet no porter offered to help us unload our luggage or provide guidance. We had to carry our heavy ski equipment and luggage piece by piece from the vehicle to the luggage cart ourselves; the chaotic process contrasted sharply with the attentive and welcoming service we had expected.
After check-in, several attempts to contact the front desk for inquiries were unsuccessful as the phone remained unanswered for extended periods. This communication breakdown inevitably caused anxiety and helplessness at crucial moments. Furthermore, occasional obstacles were encountered in communicating with staff in English, leading to unnecessary misunderstandings. The most obvious example was a notification letter we received regarding upcoming maintenance work in our room; the English version contained significant translation errors regarding the dates of the work, causing initial confusion. These details reflect room for improvement in the hotel's international service standards.
Additionally, adding hot and cold water dispensers to the common area, particularly in the coffee corner, would be beneficial.
GGuest UserNot the most modern. But very cosy and warm, impeccable service and hospitality. Child play facilities inside the hotel (up to 6 or 7 years old). That's a bar for the adults too, open tab until the night. Private onsen is available for 1000jpy for 45 minutes, and is adjacent but separate to the public onsen that is available to hotel guests. Parking is just outside the hotel. Restaurants and snow gear rental is available down the road.
SSze Yu FungMy wife and I visited this onsen resort in 2023 and we loved it. My wife especially likes the many onsens they have. We have always wanted to come here again and finally did after 3 years. Like three years ago, the room and facilities are very clean and well maintained everything just as they were. One thing did change and we are quite upset about it, is that the staff is not as enthusiastic as they were (there are some familiar faces, many new ones). I still recommend this place to everyone, Futaba is still the best compared to the other two onsen resorts we’ve visited in between. Hope they can figure out some way to motivate the staff and offer a better experience to guests.
GGuest UserLocation, food, outdoor and services are all top notch. But if you are skiiing/snowboarding, it’s not the most convenient. The whole hotel uses tatami set-up, from check-in counter, meaning you have to take off your shoes and drop equipments immediately, then carry them across the hallway to the lift. And there’s no drying room.
大大大小小东游西逛One of the nicest hotels we stayed in Japan. We had stayed in a traditional japanese room with Futon beds with an amazing view, compared to some hotels stayed in Tokyo, staff here were so kind, patient and helpful. We had come here to Ski which was wonderful as the resort comes with its own ski garden and lift passes which we were given (so generous and kind thank you!), there is also a lovely onsen onsite for hotel guests to use (free). Even though this resort may seem like a walk to the train station there is a timely shuttle bus service to and from with lovely staff there to help. Would recommend and definitely would come again!
LLUNAAAAUI've stayed here many times! The service is excellent, and you really feel at home. The rooms are spacious and very comfortable. I enjoyed the hot springs every day, which was wonderfully relaxing. They also offer complimentary amazake daily, which is delicious. The free lockers for luggage are a huge convenience. Plus, it's incredibly close to the station – practically right outside!
GGuest UserThe best stay ever with exceptional service and super gorgeous room + private onsen. We enjoyed a complimentary welcome drink and dessert before they showed us to our room. The loft style japanese room was stunning, decorated with tasteful details. The best part was of course the onsen, we could watch snow as we enjoyed the soak. There was also a massage chair in the room haha.
The breakfast that we added on was really delicious too. The hotel provides pick up service to and fro train stations nearby, make sure to check with them prior to your arrival.
Something that warms our hearts is their quality service, e.g. they would warm our shoes before we head out as it was snowing outside etc.
Location wise, it's very near to Gala Yuzawa station. However, I think most restaurants are closer to Echigo Yuzawa station. So we would take a short walk there every night for dinner instead.
GGuest UserThe lady at the counter was so accommodating. Provided everything we needed and was happy to help in any other way. Spoke a little English but used google translate to help. We couldn't use the dining room for dinner, I think that had to be booked in advance. There was only one or two other places open in town at 7.30pm for dinner. So wasn't many options. The room had stains all over the floor, but otherwise the beds were clean, and comfortable being on the harder springy side, and the bathroom was very clean. The onsen was amazing. The room was a good size, and had extra toilets down the hall if we needed them. The Japanese breakfast that was provided was fantastic. We only stayed one night because we were walking the next day just near there otherwise would have stayed in a bigger town, because of the limited outside facilities. But for the price and it was convenient it was good. Would stay again if I had to, but otherwise would go for a bit nicer place.
NNuonuokafeiVery good design hotel, transportation needs to be booked one day in advance through the platform. There is only one trip at 15:15 to Echigo Yuzawa Hatago Isen Hotel. Isen is opposite Echigo Yuzawa Station and is also the hotel of Long Yan's family. After explaining to the staff, you can rest and wait in the hotel. This pick-up station is not fixed and can only be made by appointment. The ride takes about half an hour. After arriving at the hotel, there is an efficient and warm reception. I booked a basic room type with one night and two meals. The room is very large and spacious. The hotel is a tangible cultural material of the Hakkaisan Wine Industry. The ancient farmhouse mansion was rebuilt. The design was awarded, and it protects history and pays attention to the protection of the surrounding environment. I like it very much. It is simple and fashionable. Tea and snacks are provided in the lobby. Plum wine and sake are provided at 5 pm. Now we don't have bento in the room, we eat in the restaurant. Dinner is Japanese style. I think it is very attentive and exquisite for the per capita charge. The environment is beautiful, the service is standardized and enthusiastic, the wine and beverages are cheap, and I had a very happy and satisfying meal. I think it is better than the Japanese restaurant in Tobira Onsen Myojinkan, which costs more than 4,000 yuan per person. Breakfast is a buffet, with one of three main dishes to choose from, and the rest are buffets. The quality is excellent and the taste is very good. There is a shamisen performance from 8:30 to 9:15 in the evening. The couple sings and plays the guitar and is professional. The hot spring has a large public bath and a private bath. The private bath is open when the lights are on, but it is often full. Check out at 11 o'clock and the shuttle bus will take you to Echigo Yuzawa Station. It is very comfortable and convenient with the shuttle bus. The designer may be a commercial designer. There are some shortcomings in the accommodation. There is a lot of light leakage. When the lights in the room are turned off at night, the lights in the corridor and public areas will shine through. You don't need to turn on the lights to go to the bathroom late at night. The windows and doors are not soundproof. When it rains, the eaves drip a lot. Fortunately, I prepared eye masks and earplugs. When it rains, the air conditioning heating room is set to 30 degrees and it can't be warm. It can only keep it warm. It is normal for Japanese hotels to have curtains without light blocking. Overall, a very good hotel.
PPatrick HeisseThe hotel feels a bit like stepping back in time, but everything is lovingly done, the service is excellent, and the food is superb. The rooms aren't very modern, but they're cozy, and overall we felt very comfortable. The shuttle buses to the ski area are very helpful, and the onsen at the hotel is fantastic! We would definitely come back.
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