Hot Springs Hotels in Nagano Prefecture, Japan

It’s a very big hotel. We stayed in the premium wing with balcony. The room is newly renovated but there is a strange rusty smell inside the room, and also in some part of the lobby area maybe due to the carpet, which is quite disgusting. We rent a car on the second day, parking is not free, it’s 1000 yen per night for hotel guest. We do not had breakfast or dine in the hotel. So not much comment on their services. However we never feel welcoming as no staffs will greet you except when the time you arrive with their shuttle bus getting off to check in. There’s no greetings when we check out and leave. Just like we were transparent. Maybe we are foreigners? And maybe there are too many guests though, there was no queue by the time to check out as we left at 10:00am. Just wanna to leave asap. The onsen is always crowded. However CP value is high. What you expect from a large resort? It’s nothing comparable to the high end hotel. But for the price we paid it’s fair enough. Location is super convenient. A plus. But we may not return again.

**Transportation:** If you're taking the Tateyama Kurobe Alpine Route, the bus drops you off at 'Hinamiyama Kogen' (Hinamiyama Highlands), directly opposite the hotel. You can also catch a bus from the same stop to Shinano-Omachi Station. Make sure to check the bus schedule in advance or inquire at the hotel front desk. The hotel also provides a complimentary shuttle service, but please note the earliest departure is at 10:45 AM. **Luggage:** We forwarded our luggage directly from Toyama Station to the hotel. The price for this service has been increasing; as of 2025, it costs ¥4000 per piece. **Environment and Room:** We were assigned a twin room on the 2nd floor. It was very spacious and comfortable, featuring a small balcony with a lovely forest view. **Onsen (Hot Springs):** There are both indoor and outdoor baths, though neither is particularly large. After a tiring journey up and down the mountain, soaking in the hot springs was wonderfully refreshing and relieved all our fatigue. **Breakfast:** The breakfast spread offered congee, rice balls, and local Shinshu-specialty vegetable buns, alongside a variety of standard breakfast items, fresh fruit, and bread. **Power Adapters:** This hotel did not provide three-prong to two-prong power adapters. Interestingly, other hotels I've stayed at in Japan typically had them available.

Rather old property. Some stains on the sofa, though they do not look like it can be cleaned. Other that that room is generally clean. However, hotel claimed that they do not have aircon during winter season, and said the only way to cool the room was to off the heater (which is the only mode the aircon duct can release), or open the window, though it is prone to bugs entering the room. Not recommended. Can stay at better properties near nagano station at similar price points.

Such a wonderful stay at Hakuba! Service by Mariott stuff was excellent. Shuttle bus arrived on time and the luggages up the bus and to our room. The room had an in-room onsen which was super! There was a quiet camping ground beside where my family spent half a day building snowman and playing. We could call for pizza food delivery on the first day. Convenience store was quite a walk away but manageable if the snow wasn’t so thick.

During the skiing trip in Hakuba, although I didn't drive myself and the transportation was a little inconvenient (the shuttle bus with fewer flights sometimes couldn't fully meet the needs), the hotel's front desk service made me feel extremely warm and thoughtful. Here, I would like to express my sincere gratitude to several front desk staff for their enthusiastic assistance and professional service. This was my first time to go skiing in Hakuba. I was unfamiliar with the local environment and did not have a car. In addition, I had to send my luggage back to the airport, so I encountered many challenges during the process. First of all, I would like to express my special thanks to an older male waiter who was kind and polite. He helped me with the delivery service. The process was very careful and made me feel at ease. Secondly, thanks to a short, slightly fat but smiling male waiter. After learning that I had been waiting in the lobby for two hours because the shuttle bus did not arrive on time, he tried his best to help me call a taxi to the ski resort. Although he was unsuccessful in the end, he understood my persistence and was always willing to help. When I got back to the hotel, as time was tight, he took the initiative to ask his supervisor and quickly helped arrange a hotel car to take me to the station so that I could catch the bus and JR train to Tokyo. At the same time, he also helped me pick up my stored luggage and assisted in moving it. He was more anxious than I was throughout the whole process, which deeply touched me. I am deeply sorry that I was unable to express my gratitude or give a tip in person as I was in a hurry at the time. Also, I would like to commend a young waitress. Although she was inexperienced, she was still careful and responsible, and tried her best to solve my problem, which made me feel her dedication and professionalism. During this trip, the sincerity and enthusiasm of these service staff provided me with great help. Even when faced with emergencies, they always put themselves in the guests' shoes and demonstrated an excellent service attitude. Next time I visit Hakuba, I will definitely choose to stay at this hotel again because their service makes me feel at home. Thanks again! In addition, the staff who clean the rooms are also very professional, polite and responsible. As for the hotel facilities, cleanliness, decoration and the quality and style of the restaurant food, they are all great.

I had a wonderful stay at this hotel. The room was clean and tidy, providing a comfortable environment. The shower was excellent, which was particularly important during the winter season. The staff at the check-in counter were extremely helpful and friendly. Although I didn't participate in skiing, I was impressed by the resort's wide range of activities that allowed guests to explore the area. Overall, it was a fantastic experience, and I would highly recommend this hotel to others.

There was a ski school here 37-38 years ago, and the reception is now in the same place, which brings back memories, and I was happy to see that the building is so clean. However, the smoking area is, by any stretch of the imagination, clean. I would also like to stop by again to cool off during the hot summer.

Excellent hotel. The location is superb, just 1 min from the bus stop to the Alpine route Oguzawa station n 2mins to the Train station of Shinano-Omachi. Supermarket is a few minutes walk while eateries are not far off. Beware that shops closed early in the town. Room is clean. There is a hot bath on the ground floor. Breakfast is buffet. Not bad. There are budget BnB nearby but worth to have a good night stay in a nice hotel.

I saw many Japanese elderly couples, girlfriends, and many students coming here to play. The hotel is very old, the air conditioner squeaks, there are some mosquitoes, and the refrigerator is sometimes good and sometimes bad. It was normal on the first day, but on the second day, all the fruits we bought were frozen into hard ice. But the hygiene is OK. You can see that they are trying their best to maintain it. In addition to the public hot springs, there are two private hot springs, Xing and Yue, which can be reserved by guests. There is free oden in the rest area every afternoon, which is very heartwarming. The breakfast is also good and very rich. In addition, Nagano and Shijiazhuang are friendly cities. Table tennis is very popular here, and there are table tennis balls in the lounge. The hotel is very close to Yudanaka Station, a two-minute walk, and is generally recommended.

Hotel was a short drive to the ski resort. Front office staff were very pleasant, they also had a complimentary lounge with drinks. Room was clean and spacious