Hot Springs Hotels in Kanagawa Prefecture, Japan

Hakone Hotel Kowakien, a natural onsen hotel offering dinner and breakfast that I'd rate 90 out of 100. It's not easy to impress me in Hakone, the famed hot spring town in Kanagawa Prefecture, but this hotel truly excelled across all criteria, showing a consistently high standard. Both the front desk and restaurant staff were attractive, with fluent English and standard accents; notably, they didn't employ any Southeast Asian staff. The hotel facilities are relatively new and well-designed, and the cleanliness is exceptional. The public areas offer plenty of sofa seating, and the temperature control is precise, allowing guests to comfortably wander around in traditional yukata without feeling cold. The air is fresh with no strong artificial scents, embodying a 'Natural and Pure' concept. The restaurant, named Fontainebleau, lives up to its name with authentic French pastries. The 'all-you-can-eat' style still maintains high-quality ingredients, and there's an unlimited supply of Sapporo Asahi draft beer and Gekkeikan sake. What's more, the self-service alcohol bar is also open during breakfast, which seems quite common for Japanese guests – their physical resilience certainly differs from ours! Observing Japanese dining concepts, you'll notice several characteristics: a wide variety of dishes, comprehensive nutrition, low-temperature preservation, minimal oil and seasoning, and avoiding high-temperature cooking to prevent nutrient loss. The sauna is also quite professional, featuring a 12-minute sand timer, anti-scald mats, humidity and temperature displays, and powerful heating elements that ensure you won't waste any time. Whether you prefer mountain views, garden vistas, or indoor hot springs, there's an option for everyone. For those interested, the address is: 1297 Ninotaira, Hakone-machi, Kanagawa Prefecture 250-0407

This hotel was perfect until check-out. The guy at the front desk was very friendly and helped carry the suitcases. There were board games in the lounge and the hot spring was also very good. The weird thing was that when we checked out, we didn't know that we couldn't rest in the lounge after check-out, so we were kicked out. The staff kicked us out with a nasty face. We said sorry in a nice way, but they didn't even look at us and waved us away... Is this the attitude of a service industry! Or is it the Japanese service industry... too much?

This hotel is conveniently located. It is a traditional Japanese hotel with a lot of facilities. It is very beautiful, particularly the garden which is big and serene. The hot spring having both indoor and outdoor pools is impressive. The dining experience is fantastic because the setting is cosy and the food is extremely delicious. The mattresses, neither too soft, nor too hard, are very comfortable.

My stay at this hotel was truly exceptional. The view of Mount Fuji was absolutely perfect, creating a breathtaking and unforgettable experience. The hospitality service was fantastic—staff were incredibly attentive, friendly, and went above and beyond to ensure a comfortable stay. Every detail was well taken care of, making it a truly relaxing and enjoyable visit. Highly recommended!

An extremely satisfying experience. The bus stop is conveniently located about a five-minute walk from the hotel, along a wide main road that's easy to navigate even with luggage. The Japanese-Western style room with a semi-open-air bath I booked had its own private entrance, situated just outside the main lobby in an adjacent building. This offered fantastic privacy and sound insulation. The room, at 72 square meters, was much larger than I expected and impeccably clean. The private hot spring bath also featured natural onsen water, with a detailed description of its mineral content conveniently displayed by the tub. Outside, there was also a beautiful small Japanese garden. As there didn't seem to be many restaurants nearby, I opted for the half-board plan (dinner and breakfast). The shabu-shabu beef served for dinner was superb; all three of us ate until we were completely full. This family-style Japanese onsen hotel offered incredibly high value for money!

A very pleasant visit to kind, simple and peaceful people. I like a lot the location of the homestay, out of the center, up hill, need to move your ass to reach it. The hottest onsen I’ve been haha but also the most comfy as it’s private. I miss Rum already, what a nice dog, same as all the staff. A really worthy stop in Hakone with local people who feel real in an area full of tourism. Thanks a lot for taking care of my bags after my check in, those gestures are the ones that really count!

A lovely ryokan-style stay in Hakone A very good ryokan-style hotel offering great value for money and an excellent opportunity to experience an onsen in its natural setting. The kaiseki-style dinner was rich and beautifully presented, with plenty to taste and enjoy. Breakfast was equally generous – make sure you’re ready for it, as we were still full from the previous evening! Sleeping on futons was surprisingly comfortable, and the room’s opening window with a small terrace overlooking the garden was fantastic. We had to change rooms during our stay, and the staff were exceptionally helpful, taking every step to ensure we were happy. And we truly were – thank you, arigatou gozaimasu! Enjoy your stay!

A hot spring ryokan with unique character, and a very convenient location. The meals were outstanding, and the service was incredibly attentive and detailed. Overall, it was a fantastic experience. Highly recommend staying here for your Hakone trip.

The hotel is a classic Japanese hotel with large rooms. We booked a shared bath, but the room still had a toilet, just not a bathroom. Our breakfast plan included breakfast and dinner, and the breakfast options were Japanese and Western, with minimal difference: the Japanese option came with rice, while the Western option was a pancake-like toast. The dinner was quite large, and the children's meal was the same size as the adult portion. Shoes are not allowed in the hotel; you need to change into slippers in the lobby and leave your shoes at the designated check-in counter. The large public baths also have onsen (hot springs), and they were rarely crowded at night. Restaurants require reservations, so check in early to reserve them.

Environment: For a hotel with hot springs at around 400 [currency unit], the quality truly exceeded expectations. It's super close to Fujisawa Station, with convenience stores and restaurants right downstairs. Cleanliness: The room was small but very clean. The hot springs were fantastic; I even had them all to myself on a quiet evening during the off-season. Service: The front desk service was excellent, and they even had check-in instructions in Chinese. The only downside is that check-in is at 3 PM and check-out is at 10 PM. This schedule is quite inconvenient for travelers staying just one night. Starting from 10 AM, there were frequent knocks on the door, and then the door was opened directly.