Super stay at this traditional onsen inn! It’s an easy 5 minutes walk from the tram stop and it is a peaceful and hospitable place to stay. We stayed for 2 nights with breakfast included (you have it in your room, the staff come to roll up your tatami 30 mins before - we just went to the onsen during this time) which was traditional Japanese style and delicious. The onsens are not too big but there are outdoor and indoor sections and perfectly adequate. The staff look after you warmly and we loved our experience of traditional Japanese culture here. Oh, and it’s near the Botanical Gardens where we saw monkeys bathing in the onsen.
A traditional Japanese hotspring resort with excellent view and great breakfast. Staff are polite and friendly. The public hotspring has a wonderful view.
Being a luxury transit hotel, Portom really nailed it. From the moment we stepped in, we were greeted with such attentive service. Special shout-out to a young lady named Miss 吳, who helped us with check-in and gave us a quick room tour. She was so observant and attentive—even without us asking. You can really feel her sense of ownership and professionalism in the way she handles her job. Soft-spoken, gentle, yet clear and firm in her role. She was so good that I felt I had to write this review for her!
Other than that, the hotel impressed me in so many ways. It’s beautifully designed, with lots of thoughtful details everywhere. I really enjoyed both the software and hardware. I’d definitely come back again, and I’d happily recommend it to others.
This hotel is truly a piece of art. every detail feels so well-thought-out!
This was my second stay at this onsen hotel, and overall, it was a pleasant experience. The staff were generally courteous and helpful, although the receptionist could have been more welcoming, as he did not greet guests with a smile.
The facilities were well-maintained, and I particularly enjoyed the night lounge area, where guests could relax with mulled wine, coffee, and fresh grilled apples while enjoying a foot spa. The hotel was clean throughout, and the meals served were fresh and of good quality.
The overall experience was excellent. Slippers are required upon entering the inn, and the tatami mat flooring felt wonderfully clean and comfortable. We booked a room with a private indoor hot spring, which was incredibly convenient, allowing us to enjoy a soak whenever we pleased.
The half-board plan was very practical. We stayed for two days, and each meal was different, which kept things fresh and exciting. There were complimentary snacks available near the dinner entrance, and they even offered free ramen as a late-night supper. Each day, our room was also replenished with complimentary drinks and snacks.
If you're visiting Dingxishan for a hot spring getaway, I would definitely recommend this place.
The only minor drawback was perhaps its location being quite close to a main road. My room and private indoor hot spring, at least, overlooked the main road, which wasn't very scenic.
My room on the 22nd floor offered fantastic views; I was even lucky enough to witness a blood moon. In the evenings, I found dining options to be scarce if heading towards the TV Tower. However, if you turn left upon exiting the hotel, you'll discover many fantastic eateries, especially Nemuro Hanamaru Sushi, which is absolutely worth queuing for. Peking University is approximately 2 km away, and a Didi International ride cost 65 RMB. There's also a small convenience store to the left of the hotel that sells packaged bananas.
Excellent choice for budget-conscious travelers visiting Hakodate! convenient location - easy to get around, with a short walk to the tram station. The tram connects you to many popular attractions around the city. Plus, the airport transfer bus stop is just a stone's throw away, with affordable fares to New Chitose Airport (13,000 yen). We also discovered a lovely 2nd-generation ice cream parlor right opposite the bus stop! The hotel's breakfast was impressive and delicious. Overall, the hotel offers great value for its price. We had a family room with excellent view for sunrise 🌅.
Beautiful hotel with a moor onsen spa and sauna. However it is a 15-min walk from the station and shuttle service is limited. Lots of weddings and royal visit at this resort. Twin Room is spacious and comfortable. Walking distance to M fast food chain next door and Aeon shopping nearby. I would highly recommend it.
Good central location, walking distance to most attractions and restaurants. Rooms were a bit smaller but good value for money. Rooms and amenities are very similar to Muji style. Onsen were very busy, no private owners available. Service was average, they refused to bring down our luggage and said we would need to pay extra 1000 yen to checkout immediately after 11am.
The hotel is located in Yukawa Onsen Street in Hakodate
Because it is a historical building, the floors are not high.
Unless you come to the front
Otherwise it is not easy to see immediately from the outside
But when we followed the map to the door with our luggage (Figure 1)
I was immediately attracted by its entrance which was different from other hot spring hotels.
The receptionist saw us.
The door opened and welcomed us immediately.
Since the entire hall is tatami
So you need to take off your shoes after entering the door
Items such as shoes and umbrellas will be stored at the door
Luggage will be taken care of by a dedicated person and delivered to the room
We were led to the reception hall by the lady in charge (Figure 2)
After we sat down, we were served matcha and matcha snacks (Picture 3)
The whole process of checking in was very comfortable
The lady led us to the room
After kindly introducing the layout of the room and the precautions for bathing, he left.
It really interprets the feeling of being at home 😌
Very spacious room
On the right side of the entrance is the tea room, washroom and bathroom
The sliding door is the bedroom (Figure 5)
There is a small compartment directly opposite the bed (Figure 6)
People can sit at the table and watch the ebb and flow of the sea in front of them (Figure 7-8)
The only sound left in my ears is the pleasant sound of waves hitting the beach
Give us peace of mind 🌊
Like most hot spring hotels
There are also private and public hot springs here.
The private hot spring is located on the first floor and is semi-open-air
You can enjoy the snow scenery in the courtyard while taking a bath❄️ (Picture 9)
In addition, the public hot springs are also a must-try
The public hot spring is located on the 2nd floor
There are indoor and outdoor soup
Needless to say, the outdoor hot spring is the highlight ✨
Overall
From environment to facilities to services
Nothing to complain about
We later learned
This hot spring hotel was built during the Taisho period (around the 1920s)
It is a century-old building that has experienced a century of light and shadow.
The house itself is like a tourist attraction
Magnificent and solemn
During the Showa era, the Emperor also stayed here
Full of humanistic atmosphere
Amazing
73 reviews
9.6/10
Price from
BRL 2,446
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GGuest UserWe booked this hotel for a special stay for our Christmas Day abroad and it did not disappoint. The rooms are cozy, spacious and quiet with very comfy beds. We appreciated the entry way with the closet and shoe rack. We also appreciated the shower with great pressure, the large sink counter and the Japanese style toilet. There was also a good amount of toiletries provided. We had Japanese style pajamas, slippers for the room, sandals to go around the hotel in and even slippers specifically for the toilet area. The room has a large TV and you can connect to it with an HDMI cable or screencast but we could not figure out how to screencast. The hotel primarily caters to Japanese so the important stuff was in English but the little things like the remote control and temperature control were not.
We booked our stay with the buffet dinner and breakfast and for our stay it seems that all the greatest hits for Japanese cuisine were out. For dinner they had a steak grilling station, a BBQ scallop station, a sushi chef, crab dumplings and all kinds of accompaniments. For the dessert they had an array of tasty sweets but we enjoyed the macarons and Hokkaido ice cream the most. The breakfast was equally fantastic with a miso soup station, all kinds of sashimi, black pork dumplings, fried chicken and all kinds of crowd pleasers. There is a juice station and a coffee machine that makes all kinds of drinks so we were very pleased with the meals. We appreciated the plates and small dishes that allowed for small portions so we could pretty much try everything. Some items at the buffet did run out and these were specifically the small dishes - it is worth going early for breakfast and dinner because some items are not replenished and I found quite a few of these very delicious!
There isn't much around the hotel other than a 7-11 and a small botanical garden across the bridge but it is definitely a hotel meant to stay in and enjoy. We went to the onsen at night and in the morning and really enjoyed the outdoor bath which was sea facing. At night you could hear the waves and see the stars and during the day you could enjoy the beach and mountain view. The onsen baths have a variety of temperature pools and saunas and good bath products. There is a machine that dispenses a few pop flavours, cold tea and mineral water in the change room. There was a variety of self care products available in the change rooms as well like toothbrushes and razors.
Our room was very cozy after our bath and we found that the temperature for the hotel was possibly centrally controlled and not adjustable according to Google translation. It was set at a balmy 24 but we did figure out how to turn it off and got a comfortable night's rest. I wasn't a big fan of the hard toothbrushes that were provided mainly because the toothbrush used a coating rather than toothpaste which makes them truly single use.
The hotel offers quite a few amenities outside of the onsen area but the onsen was the highlight for us. They have a lounge area with lots of seats looking out to the sea near the front desk, a separate restaurant from the buffet restaurant, a souvenir shop that sells drinks too and luggage storage. We aren't sure if there are multiple floors with laundry machines but the one laundry room we did find only had one machine so this might not be a hotel to do your laundry at.
The hotel is easily accessible from both the train station and airport. From the train station you can take a bus or the tram which would take about 30 minutes and from the airport there are some dedicated busses that will take about 15 minutes. The bus station and tram station closest to the hotel is Yunokawa Onsen.
This was a great stay for us and we felt one night here was perfect. There is a lot to see in Hakodate and had we stayed longer we would have chosen a more economical option but this truly was a special treat for us.
MM1377****Let's start with the room:
The room was incredibly cramped, like a shoebox. There was absolutely no space for a large suitcase, and anyone weighing over 80kg would find it difficult to even turn around. This was completely inconsistent with the 20.9 square meters advertised on Ctrip.
Regarding the hotel's price:
I paid a price that could afford a stay at a Banyan Tree resort in China, but what I got felt more like a school dormitory. The standard was far below 3-star, akin to a budget motel. I booked a twin room, only to be informed it was for single occupancy. To add a 15-year-old child, they demanded an absurd extra charge of 16,300 JPY – a complete rip-off! There are many other hotel options available right outside Hakodate Station. This place is genuinely a scam. The front desk staff were also unprofessional; they even tried to overcharge us for breakfast.
Finally, the facilities:
Bottled drinking water was not provided in the room. Guests had to take a communal carafe to another floor to get water. There was a dryer available, but it was pay-per-use and didn't seem cheap.
In summary, I will absolutely never stay here again when visiting Hakodate, nor would I recommend it to other Chinese travelers.
AAI-KimiThis is *the* must-stay hotel in Shiretoko, hands down. I discovered it through a COCOGO Travel video on Bilibili, and its serene, tranquil, and natural vibe instantly captivated me, making me determined to visit.
Shiretoko in summer is all about forests, hot springs, lakes, wild brown bears, and Ainu culture. Here, everything lives in elegant harmony with nature, allowing you to experience its magnificent landscapes firsthand.
The hotel's decor beautifully reflects the local culture. They offer complimentary ice cream and an open bar with free-flowing drinks. Both breakfast and dinner feature carefully selected local ingredients; while portions aren't huge, they are incredibly refined and exquisite.
From the hotel's onsen and authentic Finnish Löyly sauna, you can gaze out over the Shiretoko mountains and the Sea of Okhotsk. The breathtaking views are sure to lift your spirits and leave you feeling refreshed.
SSandyCNYCFantastic stay all around from wonderful customer service to delicious food to beautiful settings.
The private onsen in the room was wonderful to have!
GGuest UserExcellent choice for budget-conscious travelers visiting Hakodate! convenient location - easy to get around, with a short walk to the tram station. The tram connects you to many popular attractions around the city. Plus, the airport transfer bus stop is just a stone's throw away, with affordable fares to New Chitose Airport (13,000 yen). We also discovered a lovely 2nd-generation ice cream parlor right opposite the bus stop! The hotel's breakfast was impressive and delicious. Overall, the hotel offers great value for its price. We had a family room with excellent view for sunrise 🌅.
GGuest UserBeing a luxury transit hotel, Portom really nailed it. From the moment we stepped in, we were greeted with such attentive service. Special shout-out to a young lady named Miss 吳, who helped us with check-in and gave us a quick room tour. She was so observant and attentive—even without us asking. You can really feel her sense of ownership and professionalism in the way she handles her job. Soft-spoken, gentle, yet clear and firm in her role. She was so good that I felt I had to write this review for her!
Other than that, the hotel impressed me in so many ways. It’s beautifully designed, with lots of thoughtful details everywhere. I really enjoyed both the software and hardware. I’d definitely come back again, and I’d happily recommend it to others.
This hotel is truly a piece of art. every detail feels so well-thought-out!
MM236470****The facilities are quite old, and for the price, there's no lake view, just a street view that's not aesthetically pleasing at all. There are no facilities for families with children. The first floor is full of shops, which feels very commercialized.
Most importantly, there are too many rules, and the staff are inflexible. Check-in time is rigid, they start clearing up before the mealtime is even over, and you have to move your car out of the parking lot by 11:30 AM after check-out. It doesn't feel like they're willing to make any concessions for guests.
GGuest UserImpeccable hotel... The environment, service and dining are all perfect! I felt the sincerity and attitude of the service as soon as I walked in. The hot springs are very comfortable, and my skin is smooth after soaking... The key point is that their SPA... The technique is very good!!! I will definitely come again next time!
SSze Wing JannyThe Windsor Hotel at Toya may boast its status as a premier 5-star luxury destination and its historic role as host of the 2008 G8 Hokkaido Toyako Summit, but our recent stay fell far short of expectations.
Despite the grandeur of the location and its breathtaking views, the service quality was surprisingly poor for a hotel of this caliber. English communication was inconsistent and below the standard expected at an international luxury property. Housekeeping was careless—leaving a used cleaning towel on the bed after daily room service, which is simply unacceptable.
When I drove to the main entrance to pick up my family, I was abruptly asked to leave immediately, even though only a few cars were present. This lack of hospitality was jarring. Additionally, being charged for extra bottled water—something even 3-star hotels offer complimentary—felt petty and out of touch with luxury norms.
The most troubling experience came during checkout. Two of our international credit cards failed to process, and although we successfully paid with a third, the staff’s attitude was unprofessional. We were met with a sour expression and the word “FINALLY” once the transaction went through—an unacceptable remark that left a lasting negative impression.
While the hotel’s setting is undeniably beautiful, the overall service and treatment we received did not reflect the standards of a true 5-star experience. I hope the management takes these concerns seriously and works to improve both staff training and guest relations.
GGuest UserWe had booked total 7 rooms. Beginning from check in we had impressed how nice and friendly the counter lady, full of smile and patience. We come here by driving so not very sure about surroundings and public transportation. The hotel very clean and nice, so suddenly we all dun want go out, we just stay hotel, and feel 1 night not enough, Thank you.
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