Hot Springs Hotels in Quebec, Canada

The facilities were comfortable, and most of the staff were professional and welcoming. However, we encountered two concerning issues that I feel compelled to share. Firstly, during a shower, my father was almost burned due to a water temperature malfunction. The hot water did not come for a long time, and when he turned the tap fully to hot, it locked in place and could not be turned off. The hotel promptly sent a plumber to fix the issue and kindly offered us a complimentary breakfast, which we appreciated. Unfortunately, the second issue deeply impacted our experience. During breakfast on our second morning, we were served by a staff member named Isabella. Her behavior was blatantly discriminatory. Although I attempted to engage with her, she refused to acknowledge me, instead directing all her attention to my father, a white middle-aged man. She refilled his coffee but ignored me entirely, despite us both finishing at the same time. When I requested the bill, she acted as if she did not understand me and again responded only when my father spoke. This experience was extremely unpleasant and disappointing, especially given the otherwise positive stay. I hope the hotel takes this feedback seriously and provides training to ensure all guests are treated with equal respect, regardless of their background.

The hotel used cheap cotton swabs, which were completely useless. The head of the cotton swab fell into my ear. The nonchalant attitude of the hotel front desk made me furious. I spent a whole night in the pharmacy and the hospital. My child's birthday dinner was ruined by them. There was no apology or regret afterwards. What's more outrageous is that when I checked out, I found that the bill had an extra adult meal fee. When I asked the reason, they said someone asked for it and asked to include it in our 320 room fee. What kind of operation is this? I said why didn't you call us to ask. I asked who it was, and they said they didn't know. Anyway, if someone asked for it, we added it. What kind of hotel management is this? It's so easy to get breakfast for free... And I lost a black scarf in the hotel. I called halfway to ask if they found it. The front desk said yes, yes, you can come and get it anytime. I confirmed all the details of the scarf on the phone, and drove back for 1 hour to give me a gray one. ***Color blindness. This is the worst hotel experience I have ever stayed in.

The location is super good, just a few minutes' walk from the free cable car ride point, and close to the mountain villa commercial district. You can park your car temporarily on the roadside in front of the hotel, complete the check-in procedures and get a parking card, and then park your car in the hotel's indoor parking lot (an additional parking fee of 26.05 Canadian dollars will be charged). The hotel breakfast variety is not rich, but this room price is very cost-effective for breakfast included. The scenery of the room is very beautiful, with colorful autumn colors outside the window, and the cable car is slow, like a fairy tale world.

Very warm welcome, the room was clean and very comfortable. A small downside, on the gallery, there were cigarette butts. A person before us had smoked (we are non-smokers and it is forbidden) and had left cigarette butts on the porch. The Japanese restaurant is fantastic, We were recommended by Ms Sara and she was very attentive and gave us excellent advice. Well done. We would return.

The hotel rooms are spacious and comfortable, and some kitchen equipment can meet the daily needs of the family. The hot springs are very comfortable, and the breakfast and dinner in the restaurant are rich and delicious. However, the only drawback is that there are not many entertainment facilities around, and the service is a bit chaotic when there are many guests in the restaurant, resulting in mistakes in serving dishes. Hope it will be improved!

A small hotel that passes through Sanhe, but it has a feeling of sentiment. The hotel is in front of the lake. The autumn leaves are very good. The room is clean. There is no good breakfast. The surrounding area is not very convenient, but I don’t have a good time to drive. The problem, we specially selected the lake, the price is good

The location is very good, the surrounding supermarkets, restaurants, coffee shops and cafeterias are all available; the hotel has a simple and elegant design, and the environment is excellent; even during the epidemic, the breakfast is also very good!

Hotel was a Dream for our daughters and us. We stayed only one night during trip through Quebec, but we appreciate access to the beach and pool. Our room was really big and bed confortable. Not far from the City Center

The decor was fabulous, the service very friendly and the food excellent. Even though we were gluten free, we ate VERY well. A memorable weekend.