The room was big and comfortable. The staff is very friendly. Breakfast had many choices. Good location. Walking distance to the Curve and IPC shopping centre. LRT station is just opposite the hotel.
The room itself is nice, but there are several issues that significantly affected our stay. The blanket was quite thin, bed very low, and the location is difficult to find using Google Maps. What should have been a 10-minute drive took us around 40 minutes due to navigation issues, and the car park was also hard to locate.
The lobby has water on floor, no cleaner and maintenance, my daughter slipped and fell when we arrived.
The biggest concern was the lift. It is extremely slow, stops at every floor, and has poor ventilation. It took about 15 minutes just to go from level 36 to B3, which is unacceptable.
Overall, due to these inconveniences, I would not return.
This is where I stay in and around KL when I need to stay for longer for less money. There’s good amenities and attractions near by, decent food is close and the studio apartment perfectly fits my needs. The only downside is the fact that they do not clean rooms or even offer to during the stay. I have to ask for stuff to be delivered and do it myself.
Hotel near Bandar Utama,Petaling Jaya33.3% of visitors choose this area
GGuest User2026.05.30
Very convenient location
Check in was seamless. Very friendly & helpful staff. I requested a last minute change to room type and the hotel gladly obliged
Infinity Pool & gym facilities clean & world class
Faulty bidet, ie pipe without spray head. Basic amenities not available ie shaver, dental kit. Requested for dental kit and 2 bottles of water at 9am and not delivered when I returned at night. The Merchant was quiet but staff rather enjoyed themselves watching tv then observing the needs of patrons. Stayed twice and this will be the last.
It is quite confusing to find the location when I pin ”Mossaz suite”. You need to find Empire City then it is easier to find the stay.
The lift waiting is long and required a lot of patience 😐.
The check-in and check-out is smooth and fast.
When I arrived, there was a trash in front of the door and only have 1 towel. But then, I informed the receptionist, the action is fast to clean up and provide us the towel.
The pool is big and good. Have a nice view also.
Overall is good but appreciate if the lift issue can be improve 🫡
I am very disappointed with the cleanliness standards during this stay.
When I lifted the bedsheet, I found many long hairs underneath, and it was obvious that the bed had not been cleaned properly before the sheets were changed. This seriously makes me question whether the bedsheets were actually replaced, or if the same sheets from the previous guest were reused.
Cleanliness and hygiene are the most basic expectations of a hotel, but this experience was truly unacceptable. I hope the housekeeping department will take this matter seriously, especially ensuring that the bed is thoroughly cleaned before putting on fresh bedsheets.
I hope the hotel improves its hygiene standards to prevent other guests from experiencing the same issue.
the parking was a bit tricky for us but we managed to get parked and the check was smooth.
the room was so clean and spacious. 2 queen beds. but you do need to bring your own toothpaste and toothbrush. but they do provide soap and shampoo.
there is stove , fridge and smart tv that you can log your netflix in. however upon arriving we notice we did not get an iron and kitchen utensils. we asked past 9pm and they gave the items at 9am the next day.
kindky check your checkout timung too. sometimes it is 11am
Hotel near KLIA/Sepang,Sepang100% of visitors choose this area
马马来西亚 刘生2026.03.30
Everything was good, just a few minor details to point out:
1. The disposable slippers were of very poor quality.
2. There was a very, very, very distinct sound in the room every 30 minutes, which I assume was electrical.
3. The toilet was in a strange position; the door would hit you when opened (Room 717).
The hotel very comfortable and had a nice view. Easy when check in. The staff very friendly and helpful. Definitely will stay again and recommend to friends and family.
Very Good
449 reviews
8.4/10
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8.7/10
Very Good
SSeng TatThe hotel is quite clean and nice.
I booked for a night king bed room. The room is spacious and clean, quite nice.
However, there is no plug point besides the bed, only have usb port where not all electrical charger is fit and cannot be used.
For the toilet, the water draining system is bad, cannot drain water at all during showering.
For the access card given, one cannot open the door. I went to reception and inform the issue, the receptionist checked and asked another staff to assist me to my room and help me open. We walked till my room and the card cannot open as well. The staff then told me is because of the lock has running out of battery, need another 10 minutes to go down and get physical key to open the door. He then brought the manager comes and she could open the door with her card. So eventually is the second access card problem. I not sure the problem is with the receptionist or the lock got problem. Not a pleasant experience to kee me waiting standing outside my room for them to sort the issue
LlfshuThe room was big and comfortable. The staff is very friendly. Breakfast had many choices. Good location. Walking distance to the Curve and IPC shopping centre. LRT station is just opposite the hotel.
SSerene_lanBefore coming to Kuala Lumpur, I did a lot of research, checking reviews and opening dates for every hotel. Since I'm a super-clean Virgo, I was really worried about hygiene. My business trip budget was limited, so I chose this hotel because it was close to my client's company and, in my opinion, the best option available. After checking in, the room met my standards. If I can't find a suitable hotel next time, I'd definitely choose this one again. The hotel was renovated last year, so everything from the lobby to the rooms feels quite new. The bedding was also very clean and comfortable, which put my mind at ease. The staff at the front desk were very friendly too. I think the only downside is the location; it's not very convenient, and you pretty much have to take a taxi to get anywhere. Walking alone felt a bit scary as the surrounding area is quite old and run-down, with a lot of migrant workers around. I initially thought about extending my stay for another night, but the slightly remote location made me reconsider. I really did love the room itself; just staying inside the hotel was quite nice. It felt safe and comfortable, and I slept very well.
JJaxxZzzShares the lobby with Sunway Pyramid Hotel, but check-in is on the basement level. You have to carry your luggage down one floor, and the elevators are also a step down, with only two accessible from the basement.
The facilities are old; the duvet had faint, unremovable stains, and the toiletries were on par with a budget motel in China, and an old one at that.
On the bright side, the location is pretty decent, making it convenient for dining.
HHolly QThe room itself is nice, but there are several issues that significantly affected our stay. The blanket was quite thin, bed very low, and the location is difficult to find using Google Maps. What should have been a 10-minute drive took us around 40 minutes due to navigation issues, and the car park was also hard to locate.
The lobby has water on floor, no cleaner and maintenance, my daughter slipped and fell when we arrived.
The biggest concern was the lift. It is extremely slow, stops at every floor, and has poor ventilation. It took about 15 minutes just to go from level 36 to B3, which is unacceptable.
Overall, due to these inconveniences, I would not return.
Wwangzai88Just got back from Sunway Resort and it was absolutely amazing! 🥳 The staff were incredibly welcoming and made us feel right at home. Breakfast was fantastic, with a huge variety of fruits, pastries, and both Western and Asian options – we were spoiled for choice every morning. 🍎🥐
The kids absolutely loved the children's pool with all its slides and water features; it was their personal paradise! 💦 The pool area is really well designed, allowing adults to relax nearby too.
The best part is the direct connection to the shopping mall. It's just a short walk away, making shopping, dining, and entertainment incredibly convenient! 🛍️🎬 It felt like everything was taken care of on this holiday. We'll definitely be back! 💯
#SunwayResort #HotelExperience #FamilyTravel #HolidayParadise #FoodieHeaven #PerfectVacation
否否否If you have a flight the next day, this is a good place to relax beforehand. The resort is quite large with many rooms, but the soundproofing might not be the best. It's difficult to roll luggage inside, so I recommend walking outside to get to your room. It was a bit challenging to find my room at first, as the layout is somewhat complex. As for dinner, ordering takeout is a good option.
WWilliam CWOWe got married here last year and we enjoyed the excellent service, food served in Makan Kitxhen, Tosca, and the buffet for the wedding. Special curations for weddings made it all the more special.
This trip marks our first anniversary and we’re delighted to have spend the weekend here again reminiscing our wedding last year.
Booked through Trip:com and was upgraded to the highest floor compliments of the hotel.
Overall we enjoyed the pool, the breakfast and our time in the hotel. Nothing short of amazing!
AAnonymous UserWater park & Mini Karting fun for the kids.
Hotel staff ok, just the housekeeper leave the rubbish bag on the street infront my room door. Feel dirty.
I chose a Japanese restaurant there for dinner that day. I felt that the staff was not very friendly and anxious to clean up the dishes and chopsticks as if we would leave quickly after eating.
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