I recently stayed at a hotel and would rate it 3 stars. The service was decent; the front desk staff were friendly, but their problem-solving efficiency could be improved. The facilities were basic, with a gym that needed upgrades. The food options were average; breakfast tasted fine but lacked variety. Overall, my stay was acceptable, but if the hotel could enhance its service and facilities, it would be more appealing to guests. I hope to see some improvements in the future!
We had a room at the hotel «Renovated Premium room with Eiffel Tower view ». There was no balcony in the room. There were only 2 windows overlooking the tower. The view is gorgeous. We were not checked in before 15:00. It takes about 30 minutes to walk to the tower. The room is nice, we were even able to pack two huge suitcases. The breakfast is monotonous, but delicious. The staff is good. We left our belongings before check-in and after check-out.
У нас был номер в отеле «Renovated Premium room with Eiffel Tower view». Балкона в номере не оказалось. Были только 2 окна с видом на башню. Вид шикарный. Раньше 15:00 нас не заселили. До башни идти пешком около 30 минут. Номер хороший, мы смогли даже разложить два огромных чемодана. Завтрак однообразный, но вкусный. Персонал хороший. Мы Оставляли свои вещи до заселения и после выселения.
For a 3 stars c is really limit...
Elevator in pantoufle room at 3rd floor
A very small room I think not more than 9 m2
Cross mirror
Then you can't pipi right on the toilet because the wall is too close. You're forced to put on the side and I'm a little bit, so imagine my husband!
Extremely noisy wake up at 7 a.m. even with my ears closets ...
At 10 a.m. the household lady hitting the door
We felt that we had to go quickly ...
Trace of cigarette burning on the workplace for a non-smoking room ...
I won't go back there shortly
However, I must emphasise that the staff was welcome and the room was clean
A bit small as bathroom, but very good services, location and very clean also. Raccomended if you visit Paris, just located near the Eiffel Tower (walking distance) and one of the Statue of Liberty, on the Sein River. Beautiful, central and convenient. Will be back for sure.
Hotel near Disneyland Paris,Magny-le-Hongre27.3% of visitors choose this area
Wwanderingmum2025.01.21
This hotel great for families visiting Disneyland Paris and we loved it. We got a family room with a king bed for us parents and a bunk bed for the kids.
We stayed only 2 nights and we should've extended it to fully experience the hotel. We went in winter so some amenties are inaccessible but if we ever decide to come back in summer, I'll book this hotel for longer.
The breakfast is basic continental breakfast of breads (croissants, white bread, etc.), cheeses, pre-cooked scrambled eggs (or you can boil your eggs the way you want), cereals, porridge, some cold cuts, juices, tea, coffee, hot chocolate milk. I'm used to having a wider variety of warm breakfast food as part of hotel buffets, but this is fine for us during our stay.
The hotel design is dreamy and comfy especially the lobby. However, probably because of how large the hotel is, it's not always clean. I bring antibacterial wipes with me so I could wipe tables in common areas when we need them.
They do not have bidets in the toilets (we're used to having bidet to wash up especially with kids) so that was a letdown for a 4-star hotel.
The housekeepers are very polite, they smile back when we smile at them. The bar offers good cocktails, do try their original mixes and even their mocktaila if you'd like it without alcohol.
There's scheduled free shuttle to and from Disneyland Paris so it's easy going back and forth if needed (but wouldn't recommend it especially at rush hour).
Overall, we're satisfied with it with some minor points of improvement, but we'd definitely consider coming back 😊
Hotel near Disneyland Paris,Chessy27.3% of visitors choose this area
KKamykami2025.06.23
The room was large and clean, staff was helpful, and the neighborhood was quiet with lots to do within walking distance. The in-room kitchenette and the shuttle service were extremely convenient features, and I would definitely stay here again as a base for exploring this part of Paris.
Pascal and crew were so lovely! I really appreciate all of their help. There were a few things in relationship to design that could have been better. Granted they probably won’t do anything about it because it’s the infrastructure of the spaces. Having said that if they ever decided to build another one, these are things they should consider. The bathroom is very tight. The placement of fixtures create even less space for the human body. If the fixtures, the tissue box, the shower faucet, the shampoo and soap dispensers replaced in spaces that human body needed. It would seem bigger and feel bigger than it really is. Standing in the shower with the fixture at the same height as your bra is awkward. The toilet brush could’ve been on the opposite side of the toilet and that would create more space for the human body. The toilet paper roll holder could’ve been placed underneath the sink. All of these things would’ve been thoughtful and very well appreciated in such a small bathroom. As much as I’m sure the thought of putting the bed up against the window wall might seem inappropriate it would give more space to move around in and possibly even create more space for hanging some of the things in your suitcase and possibly even introducing a chair to sit on in the very small room. I didn’t have a problem with the fact that the room was small. I had a problem with the fact that things were placed symmetrically in a space that there was not enough room to move around in or unpack or feel flexible and how you moved around in the space. And the space is small, but that’s not the problem. It’s the placement of the things in the space that makes it harder than it has to be. It’s pretty and the bed is nice in the fixtures are fun it’s just it could’ve been thought about one step further and how does it feel to be in that space. Lastly, and I’m sure everybody is aware of it the elevator, even though I didn’t have to use. It is very awkward with the landings being in the middle of the staircase as opposed to the floors that you’re going to. It makes it quite dangerous as well to manoeuvre up and down the stairs when the elevator door is all of a sudden opening and people are coming off of it. I am certain there is no answer to fix that situation or I’m sure you the hotel would have done it. However, it should be something to consider. The staff is amazing. The location is great there’s so much potential. Would I stay there again absolutely.
AAlb33It was a lovely staying after Christmas and wonderful location for tourists. The room is relatively big and very comfortable, you’d have a tiny modern kitchen with cutlery, water boiler and hob as well as a fridge. Not to mention the blackout curtains did the job! We had a very good sleep for 2 nights :)
The receptionist was very kind and helping! He recommended a restaurant called ‘Au Relais’ for lunch nearby and it turned out absolutely amazing!!
At last, we really enjoyed the coffee machine in the lobby so cheap and convenient!
MME BaileyPascal and crew were so lovely! I really appreciate all of their help. There were a few things in relationship to design that could have been better. Granted they probably won’t do anything about it because it’s the infrastructure of the spaces. Having said that if they ever decided to build another one, these are things they should consider. The bathroom is very tight. The placement of fixtures create even less space for the human body. If the fixtures, the tissue box, the shower faucet, the shampoo and soap dispensers replaced in spaces that human body needed. It would seem bigger and feel bigger than it really is. Standing in the shower with the fixture at the same height as your bra is awkward. The toilet brush could’ve been on the opposite side of the toilet and that would create more space for the human body. The toilet paper roll holder could’ve been placed underneath the sink. All of these things would’ve been thoughtful and very well appreciated in such a small bathroom. As much as I’m sure the thought of putting the bed up against the window wall might seem inappropriate it would give more space to move around in and possibly even create more space for hanging some of the things in your suitcase and possibly even introducing a chair to sit on in the very small room. I didn’t have a problem with the fact that the room was small. I had a problem with the fact that things were placed symmetrically in a space that there was not enough room to move around in or unpack or feel flexible and how you moved around in the space. And the space is small, but that’s not the problem. It’s the placement of the things in the space that makes it harder than it has to be. It’s pretty and the bed is nice in the fixtures are fun it’s just it could’ve been thought about one step further and how does it feel to be in that space. Lastly, and I’m sure everybody is aware of it the elevator, even though I didn’t have to use. It is very awkward with the landings being in the middle of the staircase as opposed to the floors that you’re going to. It makes it quite dangerous as well to manoeuvre up and down the stairs when the elevator door is all of a sudden opening and people are coming off of it. I am certain there is no answer to fix that situation or I’m sure you the hotel would have done it. However, it should be something to consider. The staff is amazing. The location is great there’s so much potential. Would I stay there again absolutely.
WwanderingmumThis hotel great for families visiting Disneyland Paris and we loved it. We got a family room with a king bed for us parents and a bunk bed for the kids.
We stayed only 2 nights and we should've extended it to fully experience the hotel. We went in winter so some amenties are inaccessible but if we ever decide to come back in summer, I'll book this hotel for longer.
The breakfast is basic continental breakfast of breads (croissants, white bread, etc.), cheeses, pre-cooked scrambled eggs (or you can boil your eggs the way you want), cereals, porridge, some cold cuts, juices, tea, coffee, hot chocolate milk. I'm used to having a wider variety of warm breakfast food as part of hotel buffets, but this is fine for us during our stay.
The hotel design is dreamy and comfy especially the lobby. However, probably because of how large the hotel is, it's not always clean. I bring antibacterial wipes with me so I could wipe tables in common areas when we need them.
They do not have bidets in the toilets (we're used to having bidet to wash up especially with kids) so that was a letdown for a 4-star hotel.
The housekeepers are very polite, they smile back when we smile at them. The bar offers good cocktails, do try their original mixes and even their mocktaila if you'd like it without alcohol.
There's scheduled free shuttle to and from Disneyland Paris so it's easy going back and forth if needed (but wouldn't recommend it especially at rush hour).
Overall, we're satisfied with it with some minor points of improvement, but we'd definitely consider coming back 😊
AAnonymous UserHotel front desk and concierge is very friendly and helpful . Staffs in the lounge bar and restaurant are very warm and friendly too. Room is very big in Paris standard. Room design is tasteful, graceful yet modern.
The only thing annoyed me very much is that the housekeepers are very rude. Everything else seems fine,except the controlling pad surface is a bit dusty. I lived there for 3 nights, everyday there are someone coming to my room without knocking the door or telling me who that is. First day I was quite shocked, I thought it was my problem because I didn't turn on the 'Do not disturb' light. That's fine.
The second day, I had the 'Do not disturb' light on, someone(housekeeper) still opened my door without knocking the door or telling me who that is. That was very awkward. I feel no privacy in the room as someone could just come into your room without any notice . That annoyed me very much. I mean, what is the point of 'Do not disturb' button ??!! Later I turned off the 'Do not disturb' light and turned on 'Please make up room' light. I went out of the room and saw the housekeeper in the there. I kindly asked her could she make up my room for me. She seems unhappy and told me that It is too late and she is off already . Come on, it was only 4pm, and I am going to stay there another night. I came back after one hour , saw the ' Please make up room' light still on, so I didn't expect my room was made. Luckily someone cleaned my room but didn't turned off the light.
Then it was the 3rd day, I had the late check out till 3pm and I had the 'Do not disturb' light on. You know what happened? The housekeeper opened my door without any notice again while I was in the room and said DO NOT DISTURB. It was obvious light color and I am really annoyed by that. If it happened once , ok. But everyday for 3 consecutive days ???! All the other staffs are fine but I do think it lacks housekeeping training. It ruined all the privacy and trust etc.
If it is only for the room, and concierge etc I like it.
The housekeeping is terrible and disappointing.
TtheshbangBooked this hotel because I loved the interior from the photos and was not disappointed! We got in in the morning after a really long flight and managed to get early checkin and went straight to the pool and sauna - great for a chilly day! The room was cute but the balcony wasn’t really necessary - I actually preferred the rooms without facing the main road as it was much brighter. The only 2 things were the odd pillows that were not comfortable (they said they didn’t have long ones) and that the neighbourhood is a little sus but luckily the street is clean right by the hotel. Had great breakfast selection and kind staff, would recommend overall though!
AAurora1394The location is very convenient, walking distance to the Arc de Triomphe and the Eiffel Tower, and the subway station is 5 minutes away. There are convenience stores, pharmacies, and exchange shops downstairs.
The Haussmann-style building, the lobby restaurant environment is very tasteful, and the old-fashioned elevator is small and dreamy. The staff is very friendly, and they heard that we were on an anniversary trip and gave us champagne. Every day when we came back from going out, they greeted us warmly.
The evening service gave us chocolates and candies, and the cleaning was also very clean, which is a five-star standard.
Very satisfied, hope to have the opportunity to come again.
GGuest UserI stayed here for a couple of nights from the 7th to the 9th of August. During my first night stay, I had a very unpleasant experience with the night receptionist. I returned to the hotel after watching an Olympic table tennis match that finished at around midnight. After showering and washing my hair I found out that the hair dryer didn't work so I phoned the reception to ask for help. The receptionist told me that there was nothing he could do as housekeeping was closed. I told him that I couldn't go to bed with wet hair but he repeatedly refused to help. After a long argument with him on the phone he eventually came up to my room. On entering my room, his manner was aggressive and he was more interested in scolding me than trying to fix the hair dryer. It wasn't until I told him that I would demand a full refund of my room rates before he fixed the problem. The lengthy and frustrating process of dealing with this guy kept me up until 2am. The following day, I filed a complaint with the manager who promised he would investigate the matter.
The way I was treated by this night time receptionist makes me feel that there was an element of race and gender discrimination as I am an Asian woman. I'd like to think this was a bad showing by one individual staff rather than the general service level of the hotel. The other staff of the hotel seemed friendly and helpful.
EEttyCalcioA bit small as bathroom, but very good services, location and very clean also. Raccomended if you visit Paris, just located near the Eiffel Tower (walking distance) and one of the Statue of Liberty, on the Sein River. Beautiful, central and convenient. Will be back for sure.
GGuest UserFirst, the good: the aesthetic of the hotel is exceptional, especially the lobby and the bar. You receive a personalised welcome including a history of the hotel. The rooms are super quiet and dark at night and you'll for sure get a good sleep.
The bad: the rooms are very small and the one we got (Rose) was a disappointment compared to the photos. The room lacked basic amenities like tea and coffee which you get in even the most low budget hotels, and when the front desk was called to ask about this, we were offered tea brought to the room, but then charged 20 euros (we got this removed from the bill of course, but this should not have happened to begin with).
The service was very slow during our stay, both the check-in but also the breakfast. It felt like it was understaffed, even though at breakfast it was only around half full at the time. In general, the service level attempts to be more personal to justify its 5 star rating, but clearly more staff are needed to pull this off properly.
The spa was too cold to enjoy.
I would not stay again, but would consider visiting the bar to enjoy the unique atmosphere.
GGuest UserThe service here was great! I arrived super early after a 10 hour flight to Paris, the front desk agent was able to find me a room, no problem. The other agents and staff were kind and helpful as well! Thanks so much for adding to the trip of a lifetime 😊❤️
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You can find over 5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.