Hanoi Metro Map: Lines, Stations and Travel Guide
Hanoi is known for busy roads and thousands of motorbikes, but the Hanoi Metro offers a faster and more comfortable way to travel. The network is still small, with two operating sections, but it is useful for reaching Cát Linh, Royal City, Cầu Giấy, Hà Đông, and several local neighborhoods.
Hanoi Metro Map Overview
As of 2026, Hanoi has two operating metro sections with 20 open stations. Line 2A has 12 stations between Cát Linh and Yên Nghĩa, while the open section of Line 3 has eight stations between Nhổn and Cầu Giấy.
Metro Line | Current Route | Length | Open Stations | Best For |
|---|---|---|---|---|
Line 2A | Cát Linh to Yên Nghĩa | 13.1 km | 12 | Royal City, Hà Đông, local markets, bus connections |
Line 3 | Nhổn to Cầu Giấy | 8.5 km | 8 | Cầu Giấy, university areas, western Hanoi |
Important: The two lines do not currently connect. The underground extension of Line 3 from Cầu Giấy to Hanoi Railway Station is still under construction. Future maps may show Kim Mã, Cát Linh, Văn Miếu, and Hanoi Railway Station, but these four Line 3 stations are not yet open.
Unlock the Best Flights to Hanoi
See all flights
Hanoi Metro Line 2A: Cát Linh to Hà Đông
Line 2A is Hanoi’s first metro line. It runs completely above ground and connects the Cát Linh area with Hà Đông and Yên Nghĩa. It is the more useful line for first-time travelers because Cát Linh is relatively close to central Hanoi.
Line 2A Stations
Cát Linh → La Thành → Thái Hà → Láng → Thượng Đình → Vành Đai 3 → Phùng Khoang → Văn Quán → Hà Đông → La Khê → Văn Khê → Yên Nghĩa
Station | Nearby Places and Areas |
|---|---|
Cát Linh | Temple of Literature, Vietnam Fine Arts Museum, local cafés |
La Thành | Hoàng Cầu Lake, Đống Đa neighborhood |
Thái Hà | Shopping streets, restaurants, cafés, cinemas |
Láng | Local food streets and Láng neighborhood |
Thượng Đình | Vincom Mega Mall Royal City |
Vành Đai 3 | Nguyễn Trãi shopping and residential areas |
Phùng Khoang | Phùng Khoang Market and affordable street food |
Văn Quán | Văn Quán Lake, cafés, and local restaurants |
Hà Đông | Hà Đông Market and local shopping areas |
La Khê | Convenient connection towards Vạn Phúc Silk Village |
Văn Khê | Residential neighborhoods and local cafés |
Yên Nghĩa | Yên Nghĩa Bus Station and connections outside central Hanoi |
The full Cát Linh to Yên Nghĩa route is 13.1 kilometers and has 12 elevated stations, according to the official Hanoi Metro line information.
Hanoi Metro Line 3: Nhổn to Cầu Giấy
The operating part of Line 3 connects Nhổn with Cầu Giấy. This line is useful for travelers visiting western Hanoi, university areas, local neighborhoods, and attractions around Cầu Giấy.
Open Line 3 Stations
Nhổn → Minh Khai → Phú Diễn → Cầu Diễn → Lê Đức Thọ → Vietnam National University → Chùa Hà → Cầu Giấy
Station | Nearby Places and Areas |
|---|---|
Nhổn | Nhổn Market and western Hanoi |
Minh Khai | Local residential and university areas |
Phú Diễn | Local markets and neighborhoods |
Cầu Diễn | Cầu Diễn area and bus connections |
Lê Đức Thọ | Mỹ Đình area, restaurants, and sports facilities |
Vietnam National University | Vietnam National University and Indochina Plaza |
Chùa Hà | Chùa Hà Pagoda, cafés, and local food |
Cầu Giấy | Thu Le Park, Hanoi Zoo, and bus connections |
From Cầu Giấy Station, travelers can take a short taxi, Grab, or local bus to the Vietnam Museum of Ethnology.
Line 3 Stations Still Under Construction
Kim Mã → Cát Linh → Văn Miếu → Hanoi Railway Station
These four underground stations are part of the complete 12.5-kilometer Line 3 route, but they are not yet serving passengers. The currently operating section ends at Cầu Giấy. Hanoi Metro lists eight elevated and four underground stations for the completed route.
Explore the Top Places to Stay in Hanoi
See All Hotels
NO.1
Popular Places Near Hanoi Metro Stations
Place | Nearest Station | How to Get There |
|---|---|---|
Temple of Literature | Cát Linh, Line 2A | Walk or take a short Grab ride |
Vietnam Fine Arts Museum | Cát Linh, Line 2A | Walk or take a short Grab ride |
Vincom Mega Mall Royal City | Thượng Đình, Line 2A | Short walk from the station |
Phùng Khoang Market | Phùng Khoang, Line 2A | Walk from the station |
Vạn Phúc Silk Village | La Khê, Line 2A | Continue by Grab or local taxi |
Văn Quán Lake | Văn Quán, Line 2A | Walk or take a short ride |
Thu Le Park and Hanoi Zoo | Cầu Giấy, Line 3 | Walk or take a short Grab ride |
Chùa Hà Pagoda | Chùa Hà, Line 3 | Walk from the station |
Vietnam Museum of Ethnology | Cầu Giấy, Line 3 | Continue by Grab or local bus |
Hoan Kiem Lake, the Old Quarter, Hanoi Opera House, Ho Chi Minh Mausoleum, and West Lake are not directly served by the operating metro lines. For these places, use a bus, taxi, or Grab.
Hanoi Metro Operating Hours
Both operating lines run every day from 5:30 AM to 10:00 PM.
Travel Period | Train Frequency |
|---|---|
Weekday peak hours, 6:30 AM to 9:00 AM | Every 6 minutes |
Weekday peak hours, 4:30 PM to 7:30 PM | Every 6 minutes |
Normal weekday hours | Every 10 minutes |
Weekdays, 7:30 PM to 10:00 PM | Every 15 minutes |
Weekends and public holidays | Every 10 minutes |
Try to arrive at the station early if you are taking one of the last trains. The operating schedule is confirmed in the Hanoi Metro passenger guide.
Hanoi Metro Fares and Tickets
Hanoi Metro fares are based on distance. Prices are affordable compared with taxis and ride-hailing services.
Ticket Type | Price | Approximate PHP |
|---|---|---|
Single ride | Around VND 9,000 to VND 19,000 | Around ₱21 to ₱45 |
One-day ticket | VND 40,000 | Around ₱94 |
Seven-day ticket | VND 160,000 | Around ₱376 |
One-month regular ticket | VND 280,000 | Around ₱657 |
Children under six | Free | Free |
A full single ride from Cát Linh to Yên Nghĩa costs VND 19,000. One-day and seven-day tickets provide unlimited rides on the selected line during their validity period. PHP amounts are estimates and may change with the exchange rate.
Ways to Pay for Hanoi Metro
- Buy a single-ride QR ticket at the station counter.
- Purchase tickets through the official Hà Nội Metro app.
- Tap an international Visa card directly at supported gates.
- Use the same Visa card when entering and leaving the station.
- Use one Visa card per passenger.
Foreign visitors can register for the Hà Nội Metro app using their passport, but approval may take around three days. For a short visit, buying a QR ticket at the counter or tapping a Visa card is usually easier. Official ticket instructions are available from Hanoi Metro.
Recommended eSIMs Options for Vietnam
See all attractions
Sample Hanoi Metro Routes
Cát Linh to Royal City
Take Line 2A from Cát Linh Station to Thượng Đình Station. Vincom Mega Mall Royal City is a short walk from the station.
Cát Linh to Vạn Phúc Silk Village
Take Line 2A from Cát Linh to La Khê. From La Khê Station, continue by Grab, taxi, or local bus to the silk village.
Cầu Giấy to Vietnam National University
Take Line 3 from Cầu Giấy to Vietnam National University Station. This route is convenient for the university area and nearby shopping centers.
Old Quarter to Line 2A
There is no metro station inside the Old Quarter. Take a taxi, Grab, or local bus to Cát Linh Station, then continue on Line 2A.
From Noi Bai Airport to the Hanoi Metro
Hanoi Metro does not currently connect to Noi Bai International Airport. Travelers arriving at the airport can use:
- Bus 86 to Hanoi Railway Station and central Hanoi
- Airport taxi
- Grab car
- Pre-booked airport transfer
Bus 86 costs around VND 45,000, or approximately ₱106, and passes through central Hanoi. After reaching the city, take a taxi, Grab, or local bus to the nearest operating metro station. Vietnam Airlines provides current airport transport information.
Tips for Filipino Travelers
- Download Google Maps and the Hà Nội Metro app before your trip.
- Keep some Vietnamese dong for ticket counters and local buses.
- Avoid weekday rush hours if you are carrying large luggage.
- Check the Vietnamese station name because some English spellings may differ.
- Do not assume that Line 2A and Line 3 already connect at Cát Linh.
- Keep your bag in front of you when trains are crowded.
- Let passengers leave the train before entering.
- Do not smoke or bring strong-smelling food onto the train.
- Activate your Vietnam eSIM before leaving the airport so you can check routes and book Grab rides.
❤️ Travel Tip: The metro is best combined with buses, walking, and Grab. Use it for longer trips to Cầu Giấy, Royal City, and Hà Đông, then continue by walking or a short ride to your final destination.
Secure Your Stay in Hanoi
5 star
Great581 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.83km from city center
We stayed here as a family of five (2 adults and 3 children) during our layover from Nha Trang. We had a large suite with multiple bedrooms. Everything was clean and nice, and the service was good. They met us at the airport, brought us to the hotel, and checked us in quickly. They also recommended places to go for a walk. In the morning, they took us back to the airport. The transfer was available for an additional fee.FromBRL 610
Amazing298 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.26km from city center
There are so many hotels downtown, it took me a while to choose. The hotel's location is excellent, very close to Hoan Kiem Lake, just a block away. The staff are super nice! The rooftop pool is a bit small, but the view is amazing, you can see the whole Hoan Kiem Lake. Breakfast was fantastic, very exquisite, everything you could possibly want. My favorite was the Avocado smoothie. The only downside is that the rooms are a bit small because it's in the city center. Everything else was absolutely great!👍FromBRL 479
Amazing120 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.32km from city center
Will definitely stay in Apricot again when I visit Hanoi the next time. Room is clean and comfortable. TV has a variety of channels. Located by the river and close to most sightseeing places at the Old Quarter. Many restaurants and a supermarket nearby. Breakfast has a good selection of Western and Asian choices, such as a pho bar and an egg station. The view from the rooftop bar is stunning.FromBRL 558
Great894 Reviews
Hanoi|4.18km from city center
I booked this hotel for my friend and they absolutely loved it. It's a long-standing 5-star hotel in Hanoi. Even though the hotel has been around for quite some time, they've done an excellent job with upgrades and renovations, so I still felt the cleanliness, luxury, and convenience. The staff are exceptionally well-trained, from the doormen to the front desk, and all hotel employees. I had the chance to dine at the Ngân Đình Chinese restaurant and the buffet restaurant. The food at Ngân Đình was incredibly delicious; compared to other hotels in Hanoi, it was much better, and the prices were very reasonable!FromBRL 388
Very Good376 Reviews
Temple of Literature Hanoi|2.44km from city center
Booked this primarily for the Pullman brand, but it really only felt like a 4-star hotel. It was decent, nothing spectacular. The room was spacious, but the facilities were a bit old, the lighting was dim, and it only had a bathtub. The service, however, was excellent. The hotel's location isn't in the old town, but you can walk to places like the Temple of Literature, the Fine Arts Museum, and Ho Chi Minh Mausoleum within 30 minutes. There's a Highlands Coffee right outside the hotel, and a new shopping mall just down the street.FromBRL 358
Amazing587 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.39km from city center
A hidden gem in the heart of the city! ♥
The staff were all incredibly friendly and welcoming. The environment is beautiful and clean, and despite being on a main street, it wasn't too noisy. The soundproofing could be a little better, though. All sorts of trendy eateries and attractions are within walking distance. They have a gym, a swimming pool, and even a DIY Mojito bar, which was a fun touch! 😂 Breakfast was also really rich and varied. We stayed with our child, and the hygiene was excellent. The design is very thoughtful, with smart glass that allowed my kid to watch TV while showering, haha. Our luggage was stored perfectly, too. We'll definitely stay here again next time we visit Vietnam! ❤️FromBRL 427
Great157 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.69km from city center
This hotel was a fantastic find! The Guest Relations team was incredibly helpful, recommending great places to eat. The doorman at the front desk was also super friendly, even remembering our room number. The environment is lovely, and it's right in a lively neighborhood. If I ever come back to Hanoi, I'd definitely choose this hotel again! My dad actually stayed here previously and recommended it, and I can truly say my experience was excellent. The entrance is a bit hidden, but that didn't affect our stay at all; in fact, it made the place feel more peaceful and quiet.FromBRL 706
Great118 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.24km from city center
The staff were friendly and helpful. Can’t do enough for you. Location was very strategic, right in the center of Old Quarters. Everything within easy walking distance. Lots of good food and massage places. Very near the lake. The waiter for breakfast was full of energy and work super fast. Would be good to have someone to help him on the floor.
Just to highlight be aware there is road closure on Fridays to Sundays evenings. So if u are arriving or departing, the taxi might not be able to drop or meet you at the hotel. I just had an easy 5 minutes walk to the hotel where I arrive on Friday eveningFromBRL 311
Business travel
Very Good101 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.71km from city center
Very attentive hosts, offered breakfast boxes to our early departure multiple times. Superb location, close to everything but the actual street is quiet - for Hà Nội standards. Highly recommend for Old Quarter staFromBRL 176
Great119 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.51km from city center
I had a wonderful stay at Hanoi Allure Hotel and would highly recommend it. From the moment I arrived, the excellent hospitality of the staff made me feel truly welcome. They were attentive, friendly, and always ready to help with anything I needed.
The hotel is very clean throughout, and the rooms are surprisingly spacious and comfortable. The bed was excellent, and I slept very well every night.
A special highlight was my birthday during the stay. The staff somehow found out and surprised me with beautiful birthday desserts in the evening. It was such a thoughtful and heartwarming gesture that made my trip even more memorable.
The breakfast was nice with a good variety of options, fresh fruits, and tasty Vietnamese and Western dishes — perfect to start the day.
The location is also fantastic. The surrounding area has so many great food spots and spa shops just steps away, making it super convenient for both dining and relaxation.
Overall, Hanoi Allure Hotel offers great value, comfort, and genuine care. I’ll definitely return on my next trip to Hanoi!FromBRL 341
Very Good110 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.28km from city center
The hotel service was incredibly attentive and thoughtful. The fruit I brought was beautifully cut for breakfast, which was a pleasant surprise. The breakfast itself was exquisite and delicious! The European dishes were meticulously prepared with care – truly excellent. The location is right in the city center, making transportation convenient, and you can walk to all the attractions. Five-star service!FromBRL 293
Great417 Reviews
Hanoi|5.76km from city center
The hotel offers warm hospitality and very helpful staff who made my stay comfortable and enjoyable.
My daughter especially loved the 🛁 in the room—it was a nice touch after a long day.
The location is excellent, with everything within walking distance, making it very convenient to explore the area. Breakfast (ala carte) was good with a decent variety, and the foods that were ordered to our room were affordable as well.
Overall, a pleasant stay and good value for money.FromBRL 164
Great148 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.64km from city center
The hotel location is perfect, situated in the old town. You can walk to the main spot. The customer service was amazing, shout out to lily for her help and kindness and other personnel. Room was clean, we had a small issue with the shower but we told them. We didnt hear any noise from outside. Quality price the hotel was great, it’s not a luxury hotel but the service was like that.FromBRL 290
Very Good827 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.68km from city center
First off, the room was spotless, and the bedding was clean and fresh, which made me feel incredibly safe and relaxed. What really impressed me was the front desk service. Due to my travel plans, I spoke with the staff, and they happily arranged a late check-out for me. That was a huge help and made my experience truly exceptional!
I also have to praise the hotel's breakfast! Especially the freshly made Vietnamese pho; the broth was delicious, the ingredients were plentiful, and it tasted very authentic. Besides the specialty pho, the self-service buffet had a wide variety of options, both Chinese and Western, leaving me very satisfied.
Overall, both the facilities and the service were impeccable. I'll definitely choose this hotel again on my next visit and highly recommend it to everyone!FromBRL 163
Amazing398 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.72km from city center
The hotel boasts an excellent location, within walking distance to all the attractions around Hoan Kiem Lake. With a history of 125 years, the hotel is rich in historical and cultural heritage. During my stay, there was even a hotel photo exhibition, making the hotel itself feel like a small museum. It's well worth spending half a day just exploring the premises. My room, located in the Opera Wing, featured a modern layout and decor. The facilities were well-maintained and didn't feel outdated, making for a very comfortable stay. This booking also included executive lounge access. The afternoon tea offerings were quite good, and the happy hour provided a wide selection of drinks, accompanied by a beautiful guzheng performance. The hotel's service is another major highlight, truly setting the standard for hospitality in Hanoi. I dined at the hotel's Executive Lounge, SPICE GARDEN, and LE CLUB BAR, and also used the swimming pool. The staff at all these venues provided outstanding service – they were enthusiastic, professional, and very courteous. When checking in, I simply mentioned that I would be moving to the hotel next door the following day. To my surprise, upon checkout, the front desk proactively arranged for my luggage to be transferred to the adjacent hotel. Such thoughtful service!FromBRL 1,251
Amazing367 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.72km from city center
This hotel was a pleasant surprise! It's located right in Hanoi's Old Quarter, making it super convenient to walk to all the major attractions, and taxis are easily accessible too. The service was excellent, and the hotel's decor was really unique. The bedding was comfortable, my only minor complaint is that the beds in the twin room were a bit small. A special shout-out to the restaurant on the eighth floor – the food quality was fantastic, and the service was top-notch. I'll definitely be staying here again on my next trip to Hanoi!FromBRL 239
Family friendly
Very Good507 Reviews
Giang Vo Convention Center Hanoi|3.25km from city center
I had an amazing stay at Dolce by Wyndham Hanoi Golden Lake and it was truly one of the most unique hotel experiences I’ve ever had.
From the moment I arrived, the service felt luxurious and welcoming. The complimentary macarons on arrival were a lovely touch and immediately set the tone for the stay. The hotel’s attention to detail and presentation really stood out throughout the entire experience.
The room itself was incredibly spacious, modern, and comfortable, with stunning views across Hanoi. Large windows filled the room with natural light, and the overall atmosphere felt elegant and relaxing.
Of course, the biggest highlight was the hotel’s signature gold-themed interior. The golden bath and even the gold toilet made the stay feel both extravagant and memorable , definitely something you don’t experience every day. Everything was beautifully designed and added to the hotel’s unique character.
Another standout feature was the famous gold infinity pool. Swimming there while overlooking the city skyline was unforgettable. The rooftop atmosphere was calm and luxurious, making it the perfect place to unwind and enjoy the views.
Overall, Dolce by Wyndham Hanoi Golden Lake offers a truly distinctive luxury experience with spacious rooms, exceptional views, unique golden décor, and excellent hospitality. I’d highly recommend it to anyone visiting Hanoi and looking for something memorable and different.FromBRL 395
Very Good48 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.62km from city center
Excellent location, clean rooms, easy to move everywhere,in the hearts of hanoi, recommended for others , good breakfast,room sizes and nearby attractions and walking streets.FromBRL 194
Great523 Reviews
Hanoi|4.5km from city center
Everything was perfect – from the front desk staff and the room to the service and breakfast. This is the best accommodation our group has ever stayed in, and we still rave about it. The view from the rooftop is also great. The only downside is that there's ongoing construction on the way to the hotel, and the street is narrow, making it a bit inconvenient when cars pass each other. Nevertheless, if you're looking for a place to stay in Hanoi, I highly recommend it.FromBRL 421
Amazing174 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.24km from city center
⭐⭐⭐⭐⭐ A Perfect Stay in the Heart of Hanoi!
We stayed at Aurora Hotel for 3 nights and had an amazing experience from start to finish. The location is absolutely perfect—right in the heart of Hanoi's Old Quarter and just a short walk to Hoan Kiem Lake, Train Street, Beer Street, and countless restaurants, cafés, and shops. It made exploring the city incredibly easy.
The rooms were clean, comfortable, and well-maintained, and the breakfast was a great way to start each morning with a good selection of food.
The highlight of our stay was the outstanding customer service. A special thank you to Jennie, who went above and beyond to make us feel welcome. She was always friendly, helpful, and genuinely cared about making our trip memorable. Staff like her are the reason we'll happily return.
If you're looking for a hotel with a fantastic location, comfortable rooms, delicious breakfast, and exceptional hospitality, I highly recommend Aurora Hotel. We had a wonderful stay and would definitely book here again on our next visit to Hanoi!
Lastly, I want to share. It was my wife's birthday; they took the effort to make it extra special for her.FromBRL 205
Very Good62 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.32km from city center
I stayed at Golden Silk for 5 nights. 2 booked thru trip and 3 that I extended directly. The location is hard to beat. Bang in the center of old quarter steps away from Hoan Kiem Lake. The rooms are pretty tired as other people have noted. An upgrade may help but is not a deal breaker. Housekeeping is great. The pricing is a bit higher online but you can book directly and get a better price. The breakfast is okay, nothing great but whatever is available is pretty good. Restaurant staff is really great.
The front staff is a mix with a few ones condescending to borderline rude. Not sure if that's consistent for all travelers or reserved for certain set of travelers. For USD 60 a night i think its a good choice considering the location.FromBRL 186
Amazing107 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.71km from city center
Opera-themed hotel. Both the public areas and the room decor were very stylish. We even got a small room upgrade. The breakfast and minibar were impeccable, and the location was excellent. Overall, a very satisfying experience. We'll definitely choose this hotel again next time.FromBRL 2,393
Great555 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.95km from city center
We were welcomed by amazing team of super friendly and nice staffs in the hotel. They are so nice to the extend that we feel so welcomed as this is our first time in Vietnam, especially Hanoi. Mr Jack, Ms Tiffany and Mr Kian did a wonderful job that we have high expectations of the people here, thank you for the amazing stay! The welcome drink is so nice. Love the ginger sweets! Room is ok, however there’s no lift directly at our room at level 7. But they helped out with our heavy luggages. Breakfast wasnt halal but we had boiled eggs, fruits and corn. Upon check out, we had an early check out at 645am. They even packed us our bfast! I cannot stop saying how nice the staffs are because eventhough its been 3 days since I left the hotel, I still think about them and their amazing service to us. We feel important and honoured. Thank you once again, Hanoian staffs and team!FromBRL 259
Very Good337 Reviews
Hanoi|5.27km from city center
Rephrase nicely and polite please: the overall experience was good (close to the mart - reasonable price, pickball, tennis/table tennis/pool 8 balls/ and swimming on site) until s male receptionist named Hieu decided to go above and beyond to tell us that he needed to check the room. It was around 12ish. We showed him the booking via trip.com. it stated thay we have until 2pm to check out. He refused to accept it. I asked if i could speak to a manager, this big ego guy was adamant thay it will still be the same outcome and threatened if we dont check out now there will be additional fee cherged for late checkout. We went to see a manager and she confirmed indeed it was 2pm. His ego crashed and hid inside another room to get away from embarrassment. Then at 1.40pm we recieved a call from trip.com telling us that the hotel rang them to remind us to check out. We told trip.com that it was your plateform thay stated 2pm. This is well within the allowable time frame. We even told them the hotel manager confirmed it was 2pm check out. Why they simply take instructions from a guy named hieu seeking his little revenge without checking the facts. I was wondering about his motivation and why he picked on us...and how did he know we were to check out today..only a few reasons i could come up with and money is probably one of them. There was no apology or nothing but a cold look exchange.
Here’s a more polished and polite version of your message while still keeping your point clear:
Overall, our stay was pleasant. The location is convenient (close to the mart), the price is reasonable, and we appreciated the range of on-site facilities such as pickleball, tennis, table tennis, pool, and swimming.
However, our experience was unfortunately affected by an incident with a male receptionist named Hieu. At around 12:00 pm, he approached us insisting that we check out so he could inspect the room. We showed him our booking confirmation via Trip.com, which clearly stated that our check-out time was 2:00 pm. Despite this, he refused to acknowledge it.
When I politely asked to speak with a manager, he insisted that the outcome would not change and warned that we would be charged an additional fee if we did not check out immediately. We then spoke directly with the manager, who confirmed that our check-out time was indeed 2:00 pm.
Later, at around 1:40 pm, we received a call from Trip.com informing us that the hotel had contacted them to remind us to check out. We clarified that our booking clearly allowed check-out until 2:00 pm and that this had already been confirmed by the hotel manager. It was disappointing that this follow-up occurred without verifying the situation properly.
The situation left us feeling uncomfortable, particularly as there was no apology or clarification afterward—only a rather cold interaction. While the facilities and overall stay were enjoyable, this experience with staff communication and handling of the situation was disappointing. We were pleased with the rest of our interactions with other staff there. Thank you for your warm and welcoming service.FromBRL 290
Hot spring
Amazing399 Reviews
Hanoi|6.89km from city center
This Japanese-style hotel is practically perfect! The free onsen is a huge plus, and the Japanese restaurant on the second floor is excellent. Breakfast was also fantastic. 😎 There's a pool and BBQ area on the ground floor, which would be great for summer. Highly recommend!FromBRL 368
Great57 Reviews
Hanoi|51.82km from city center
Lovely mountain retreat with excellent food and lovely service… real wow factor. Staff clearly well trained. Breakfast was excellent… 5 star level and grounds were a tropical paradise
Only minor negative is bathroom drain was a little smelly and when rooms are full can not much sound insulation
Otherwise a real wow experienceFromBRL 716
Very Good30 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.51km from city center
This hotel is near different places such as the thang long water puppet theatre as well as the night market at the old quarter. Hotel service was wonderful ! Receptionists had such a good attitude and were so sweet :) . Also, the breakfast has a wide variety, and it tasted good too ! Would come again if I visit hanoi :)FromBRL 147
Very Good127 Reviews
Giang Vo Convention Center Hanoi|3.94km from city center
I very satisfied with front staff and reception. She helped me alot and provided the best service. I will come to stay there again. The room is clean and perfect as my expectation. Alot choice for breakfast there.FromBRL 283
Very Good83 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.41km from city center
The private room i had was great. Very clean, staff are friendly and polite. Check-in and out was easy. Location is ideal as it sits in the heart of the Old Quarter. Bars and restaurants are within reach. Inexpensive. HOWEVER!... DO NOT BOOK THIS HOSTEL IF YOU ARE WANTING ADEQUATE AND RESTFUL SLEEP BETWEEN THE HOURS OF 10PM AND 6AM! THE WALLS ARE PAPER-THIN AND YOU CAN HEAR EVERYTHING FROM THE CORRIDORS, OUTSIDE, NEIGHBORING ROOMS/FLOORS. GUESTS TALKING LOUD/SHOUTING/BANGING/SWEARING. I'd say you get what you pay for but nobody should have to endure that after travelling halfway across the world. The hostel needs to operate a ”Quiet Hours Policy” like most places do now. Only on this basis i wouldnt stay again.FromBRL 51
Great117 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.55km from city center
This hotel is located in the Old Town, making it easy to walk to all the tourist spots. Even though it's on a narrow street with a decent flow of people and cars, the room itself is quiet.
The room is very spacious and immaculately clean, with everything you need provided.
Right next to the hotel, there's a small grocery store (for drinks, chocolates), various cafes, pharmacies, and bustling shopping streets selling local products and souvenirs.
The breakfasts are decent: you can order eggs prepared in different ways, pho soup, or pancakes/crepes. There's also a buffet with fruits, vegetables, and other small items.
The staff are superb! Upon check-in, they explained everything, gave great recommendations on where to go, and were generally very friendly and helpful.
I highly recommend this place.FromBRL 210
Very Good520 Reviews
Hanoi|6.32km from city center
The room was spacious, and the service was very attentive; staff even helped carry our luggage to the room. The hotel's location is excellent, making shopping and dining very convenient, with a mall and supermarket nearby. There's also a small lake next to it, which is a great bonus for morning runners.
Right by the lake, there's a branch of Pho 10, a famous pho restaurant that President Obama once visited. As soon as you step inside, you're greeted by the rich aroma of beef broth, which is somewhat similar to the scent of Northwestern Chinese beef noodle soup, yet distinctly different. Do note that an additional tax is charged when dining here.FromBRL 433
Very Good531 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.42km from city center
I booked the room, arrived at the hotel to check-in, and got told that the room I booked, was not available. They moved us to the Splendid Hotel, opposite. It wasn't bad, but it was a massive price difference. Only something I looked into the following morning. I was not happy with that sort of dishonesty. I did not even get compensated. So, I'm not going to advise, nor book this hotel again. Unfortunately, I had a bad experience with this good hotelFromBRL 235
Gym
Very Good120 Reviews
Hanoi|2.85km from city center
Staffs were very nice, polite, professional and helpful.
Location was great, many nice foods around.
Room is big & clean.
Except the shower room water does not go down, water will flood out to floor within one minute, and because at night there’s no one at the reception, I couldn’t have a shower at all.FromBRL 216
Great418 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.81km from city center
The room layout was excellent and very spacious. I booked a king-size room which came with a living room, a separate bedroom, two bathrooms, and two TVs. The breakfast spread was fantastic, offering a great variety of Western, Chinese, and Asian options, along with beautiful desserts. The in-room dining was also delicious. The staff were all incredibly friendly and genuinely welcoming, without being overly effusive or theatrical.FromBRL 558
Great98 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.27km from city center
Great location and spacious rooms for the price but do not recommend if traveling with young kids. We stayed in the executive family suite for one night on our last night in Hanoi. A lot of road noise, room doors in the suite are all glass so there was no way to block out light between the rooms. Elevators wait was long. There’s also a flight of stairs between the street entrance and hotel lobby.FromBRL 426
Great510 Reviews
Hanoi|7.29km from city center
The service at two hotel restaurants are disappointing. 3Spoons offered A La Carte breakfast menu and when I plan to go inside on 4/8, the receptionist named Ngan said it would take 40 minutes to have the food ready. It’s a bad experience to discourage a guest to go inside, given a booking was made at 10am before already.
The second strange thing is Stella Steakhouse. We visited it on 3 Aug night and there was only one table. We ordered five sets for ourselves n 3 kids. Before we start the main, the male manager came and asked us for ordering a desert. We’re quick to order five ice cream. After the main was done, I found too full and I knew they said ice cream would not be served until we finished our main. I asked the female waitress to cancel one ice cream and she said the male manager said can’t cos the order already delivered to the kitchen… that was disappointing again.
The services of two in-house intercontinental restaurants should not be meeting to a five star hotel restaurant.FromBRL 656
Amazing277 Reviews
Hanoi|4.81km from city center
The facilities are complete, and the rooms are spacious, clean, and comfortable. The staff at the front desk, housekeeping, and the doorman are all incredibly friendly. The pool is a bit cold for this weather. The breakfast restaurant is a little small, but the breakfast quality is quite good. You can borrow bicycles for free, and there are a few roads nearby with less traffic that are suitable for cycling. There are quite a few unfinished buildings around West Lake.
It was a bit difficult to get a taxi on the morning of Chinese New Year's Day, probably because everyone was visiting relatives ^_^
A small suggestion: it would be great if there were some instructions for the kitchen appliances. We spent a long time trying to figure out how to turn on the range hood, and a staff member eventually had to help us. It also took a while to figure out how to use the induction cooktop.
Overall, it's very good.FromBRL 468
Very Good685 Reviews
Hanoi|3.73km from city center
Honestly, there's no need to stay here. The downstairs area is just average, and I didn't even end up going there. If you're traveling with friends, it's better to choose a place with convenient dining options. I spent a lot on taxis this trip, which I could have completely saved by staying somewhere more convenient (though I haven't checked other hotel prices). The breakfast, however, was quite good. Overall, despite the limited dining options nearby, I was pretty satisfied.FromBRL 319
Great254 Reviews
Hanoi|7.34km from city center
Great stay, the staff were extremely attentive. The room was spacious and clean, facilities were well maintained. Then only problem I had was that the water temperature took really long to adjust. Breakfast was limited but still good. The room service was really good though. Otherwise a very pleasant stay.FromBRL 357
Great48 Reviews
Ba Dinh Square Hanoi|1.13km from city center
Mixed experience with this hotel. First the good things: the location is great, right in between old town and central government buildings, museums etc., the staff are helpful and friendly, there’s a nice bar on the rooftop and a lovely spa too, there’s even a guide of some good restaurants nearby.
The not so good: the room we were given had one tiny window (unlike the room pictures on Trip.com) and felt very dark, so we chose to downgrade ourselves to a smaller room with windows on two sides for more light. The walls of the rooms were thin, so we were kept up very late by chatter next door one night then woken up by a screaming child early next morning - not the hotel’s fault, but to be aware. The rooms weren’t that clean (hair hanging off the shower head etc). We were also ridiculously overcharged for a room service item, the staff were very nice and removed it from the bill when we queried, and offered us free breakfast to make up for it, but the breakfast was distinctly not as good (less variety, less fresh, Vietnamese coffee charged extra) as the one we’d had at a similarly priced Saigon hotel the previous days.FromBRL 312
Swimming pool
Amazing371 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.17km from city center
The staffs were very friendly.
They welcomed us with smiles and made us feel at home. They took the effort to prepare a welcome drink and snacks. Also, they asked us about our checkout time and prepared us breakfast as we had a flight to catch (this was part of our breakfast buffet). All was ready on time and it was a easy checkin and checkout process. We were well taken care off and the rooms were very clean and comfy as well. Highly recommend !FromBRL 328
Amazing213 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.22km from city center
I’ve been to Hanoi a few times and hotel service here is generally good, but Solaria truly stood out for us from the moment we stepped in, all the way to when we left and were warmly sent off by the porter. The level of service was impeccable. The hotel itself was excellent, cleanliness, welcome drinks, snacks, and overall comfort were all on point. Everything felt thoughtful and well taken care of.
A special shoutout to two wonderful staff members who made our stay even more memorable:
1. Daria: During breakfast, we asked about the special chili salt powder served with fruits (it was amazingly tasty!). Daria not only explained where we could get it from a local mart, but also thoughtfully packed some in a container for us to bring home. Funny enough, we loved it so much that we bought fresh mango that same night and finished everything immediately!
2. Lily (Reception): We would like to give our heartfelt compliments to her, who assisted us from our first day to the last. She brought us on a room tour, polite, friendly, and answered all our typical tourist questions with ease.
As we had requested a high floor, we were assigned one of the highest floors in the hotel. Lily thoughtfully informed us that the restaurant is located right above and operates until 10pm, so there might be slight noise until then. She checked if we were light sleepers and offered us the option to change to a lower floor for the remaining nights if it became an issue. The next morning at breakfast, she personally checked in with us again regarding the room, and it turned out to be perfectly fine for us, we didn’t notice much noise as we were still awake around that time.
Since this was our anniversary trip (which I had indicated in the hotel remarks), our room was beautifully decorated with towel-shaped swans and rose petals, a really lovely touch. The next morning at breakfast, after our meal, Lily came by and presented us with a specially made coconut pandan pudding dessert. She shared that it was prepared for us today as we seemed a little tired from traveling the day before.
During breakfast as well, Lily brought up about our request with housekeeping team for a firm pillow from the night before. Although we were initially told only one type was available, she took the initiative to explain and said she would try to source one for us. That very night, I received a firm pillow, truly thoughtful service. Lily also helped us plan our travel time to the airport, offered to assist with booking the hotel spa via her personal contact, and gave fantastic local food recommendations like cháo sườn with quẩy and rượu (sadly the shop was closed when we arrived, but it’s definitely on my list for my next trip to Hanoi).
What really stood out is how Lily picks up on small cues and chooses the right moment to communicate, making everything feel very natural and personalized rather than forced. There was even more she helped us with along the way, always attentive and proactive, which really made a difference to our stay.
To top it all off, during checkout, we were gifted local souvenirs, Trung Nguyen coffee drip filter and coffee powder, which was such a lovely and thoughtful gesture. Overall, an outstanding stay. Highly recommended, and we will definitely return on our next trip to Hanoi 🩷FromBRL 464
Great1309 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.4km from city center
The location is easily accessible. St Joseph’s cathedral, pho 10, spas are all just a few minutes walk from the hotel. The receptionist is exceptional friendly and nice. She even let us checked in early. However, the facilities and amenities are kind of old, worn out and dirty.
1. Water may leak out from the shower.
2. We kept hearing water dripping sound from the ac outside the whole night.
3. A used tissue was found in the roomFromBRL 97
Very Good71 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.3km from city center
Very nice and good looking hotel. Cool place to chill for the hot weather during this time of the year too. Tourist spots within walking distances.
Helpful reception. Only thing was that the wait to check in was a big long as they were cleaning up the room. Maybe the previous group checked out late.
But all in all maybe I will comeback to the same place for a short stay again.FromBRL 156
Amazing65 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.6km from city center
Staying here 3 nights for our Hanoi trip! Everything was good! Their staff giving us super friendly and helpful info. At first, we only stayed here 1 night then we went to Halong Bay and back 3 days later but that night we continue our Sapa trip. But taking night train, Ms Trang is so helpful and arrange us to shower at their Spa’a bathrooms and provide us towels and shampoo. Ms Lyly is the best who help us made restaurants booking and provide info during our Hanoi trip. Really enjoyed our stays in Hanoi with their service.FromBRL 220
Very Good350 Reviews
Hanoi|5.26km from city center
Hmm, this hotel is pretty good and offers great value for money. The beds are clean, and the shower has good water pressure and hot water. There's also a gym and a swimming pool on the rooftop. The service is excellent, and the breakfast is a buffet with a wide variety of options. The location is down a small alley, which is great because it's very quiet. The only slight downside (0.5 points deducted) is that there aren't many food options nearby; you have to walk a bit further to find places to eat. This isn't an issue if you're taking a taxi everywhere, though.FromBRL 205
Great298 Reviews
Hanoi|7.69km from city center
The hotel room is so spacious and sparkling clean. I like it has both washing machine and dryer
Reception staff are professional yet friendly
The pool is comfy and gym is spacious with a lot of equipment
Breakfast was fine not the best one I had in Hanoi but acceptable
The only down side is it’s far away from the tourist spots.FromBRL 401
Great293 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.32km from city center
Overall service rendered is good. Both Lisa and Sunny are very warm and helpful. Location of hotel can be identified easily as it is very near to the old St Joseph Cathedral. Hotel facility is a little aged, for example, the flexible shower head, we did encounter a little difficulty to use. Room is a little small and room has only one lugguage rack cum sofa seating bench. For us, we have 2pcs of lugguages and one of them will need to be put on top of writing desk to be opened up. As a transit hotel in our overall tour, this hotel is great. Breakfast is reasonably good too.FromBRL 203
Breakfast
Great107 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.29km from city center
Hanoi Paon Hotel & Spa is fine overall. It’s worth staying here if you get a good price, but it doesn’t really feel worth it at a higher rate. The breakfast is nice with a good selection and was one of the better parts of the stay. The view, especially from higher floors or the rooftop, is pleasant and adds to the experience. The hotel is comfortable enough and well located in the Old Quarter, but nothing particularly stands out. Overall, a decent option if the price is right, otherwise there are better choices in Hanoi for the money.FromBRL 220
Very Good53 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.32km from city center
I stayed at Oriental Suites Hotel & Spa in Hanoi and really enjoyed it. The location is excellent – right in the middle of the Old Quarter, which makes it perfect for shopping, eating, and experiencing the nightlife. The staff were very friendly and helpful, and the rooms were clean and comfortable.
The only downside was that my room didn’t have any windows, which made it feel a bit enclosed. That said, everything else was great, and for the location and service, it’s still a fantastic choice.FromBRL 186
Very Good102 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.33km from city center
The location of the hotel is okay, and the service is okay. The hotel is older, but it's acceptable. Breakfast is average, remember you get what you pay for.FromBRL 243
Very Good86 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.48km from city center
This hotel has a superb location, easy walking to top attractions in the city center. Breakfast service is good too! We enjoyed the buffet service. Just a few staff need to be reminded of privacy since our room was opened without our consent.FromBRL 251
Great63 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.31km from city center
The hotel is located near Hoan Kiem Lake in the center of Hanoi, and is not far from 36th Street, Train Street, St. Joseph's Cathedral and Ho Chi Minh Memorial Hall. Hotel service is very good, the facilities feel a bit long, the room near the street will be noisy at night, we stayed in the first night by the street with a balcony room, because I sleep not very well, I feel a bit noisy. After communicating with the hotel, we quickly changed two rooms that were not on the street. Thank you very much to the ladies at the front desk.FromBRL 356
Very Good950 Reviews
Hanoi|9.85km from city center
This hotel is keeping the high standards of Wyndham hotel prestige.
Seamless check-in experience. Even though our room is not ready, the staff send us up to the lounge for our lunch. After which she bring our room key card and check-in form to us at the lounge.
Room is all clean and spacious. Amenities are of good quality.
To my surprise, many of the staff speaks English. All of them are very friendly and greets you with smile.FromBRL 236
Very Good331 Reviews
Hanoi|3.75km from city center
Everything was great, but I don't understand why they don't provide a water bill. This is the first time I've encountered this at a five-star hotel, and I've stayed in many countries.FromBRL 395
Great97 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.72km from city center
The hotel was clean, well-located, and overall a very good hotel. All the staff were kind and polite, and I'd love to stay here again. My only minor concern was that the bathroom door lock got stuck and I couldn't open it. I had to call an employee for help, which was quite a stressful experience.FromBRL 246
FAQs About the Hanoi Metro Map
-
How many metro lines are operating in Hanoi?
-
Do Line 2A and Line 3 connect?
-
Does the Hanoi Metro go to the Old Quarter?
-
Can foreign tourists use the Hanoi Metro?
-
What time does the Hanoi Metro close?
Disclaimer: This article has been provided by an individual contributor or third party platform. If there is any discrepancy regarding the copyright, please contact us directly and we will delete the content immediately.
Trending Searches
-
Popular Content
-
Popular Flights
-
Popular Hotels
-
Popular Things to Do
-
Featured guides
-
Trip.com links
- Cheap flights from Kuala Lumpur to Hanoi
- Plane tickets from Cagayan De Oro to Hanoi
- Plane tickets from Da Nang to Hanoi
- Cheap flights from General Santos to Hanoi
- Cheap flights from Bacolod to Hanoi
- Cheap flights from Davao to Hanoi
- Cheap tickets from Ho Chi Minh City to Hanoi
- Cheap flights from Iloilo City to Hanoi
- Cheap tickets from Hong Kong to Hanoi
- Plane tickets from Manila to Hanoi
- Plane tickets from Bangkok to Hanoi
- Cheap tickets from Cebu to Hanoi
- Cheap tickets from Taipei to Hanoi
- Cheap tickets from Singapore to Hanoi
- Cheap flights from Cotabato to Hanoi
- The Windie Home - Bright Corner Room - Street View - Hoan Kiem Lake
- Era Apartment Hoang Hoa Tham
- 22Land Cosmos Hotel
- S79 Alley House 90 Tran Nhat Duat
- Old Quarter Lake House
- Hanoi la Castela Hotel
- Queen Cafe Hotel
- HANOI TRAVELLER HOUSE
- Hanoi Calido Hotel
- Hanoi Central Pod
- 22Land Moon West Lake
- V-Studio Apartment 2
- Westlake Pearl Suites & Spa - By Pegasy Group
- Tru by Hilton Hanoi Station
- Moonlit Suites Hotel
- Little Diamond Hotel
- A25 Premium Hotel - 12 Ngo Si Lien
- Aviary Hanoi Hotel & Travel
- Skyline Hanoi Hotel
- Wanderlust Station Hostel
- Hanoi Walking Tours
- Hanoi Tours with Hotel Pickup
- Hanoi Connectivity Solutions
- Hanoi Yacht Charter
- Hanoi SIM Card
- Food & Drink in Hanoi
- Hanoi Restaurant Discounts
- Hanoi Bus Tickets
- Hanoi Boat Tickets
- Hanoi Classes
- Tam Coc/Trang An, Hoa Lu & Mua Cave: Guided Tour from Hanoi + Boat Ride
- Private Tour | 1-Day Hanoi Highlights: Heritage Sites, Old Streets & Local Flavors
- VinWonders Hanoi: Wave and Water Park Ticket
- NINH BINH MEMORABLE DAY: Hoa Lu, Mua Cave, boat trip Tam Coc, Trang An optional
- Explore Hanoi Nightlife With Street Foods & Fun by E-scooter
- Mothers Day Gifts
- eSIM
- Hong Kong International Airport
- International Driving Permit
- Toronto Pearson International Airport
- Universal Studios Singapore
- Great Wall of China
- UK ETA
- Narita International Airport
- China Currency
- Changi Airport
- Schengen Visa
- Singapore MRT Map
- France Visa
- Ninoy Aquino International Airport
- Trip.com Promo Code
- Trip.com Credit Card Promotions
- Trip.com Flight Promo Code
- Trip.com Hotel Promo Code
- Search & book hotels
- Search & book flights
- Trip.com travel guide
- Philippine travel tax
- e-travel Philippines
- Philippines Public Holiday 2026
- Philippines Public Holiday 2027
- Philippine Airlines Seat Sale