Hanoi Metro Map: Lines, Stations and Travel Guide
Hanoi is known for busy roads and thousands of motorbikes, but the Hanoi Metro offers a faster and more comfortable way to travel. The network is still small, with two operating sections, but it is useful for reaching Cát Linh, Royal City, Cầu Giấy, Hà Đông, and several local neighborhoods.
Hanoi Metro Map Overview
As of 2026, Hanoi has two operating metro sections with 20 open stations. Line 2A has 12 stations between Cát Linh and Yên Nghĩa, while the open section of Line 3 has eight stations between Nhổn and Cầu Giấy.
Metro Line | Current Route | Length | Open Stations | Best For |
|---|---|---|---|---|
Line 2A | Cát Linh to Yên Nghĩa | 13.1 km | 12 | Royal City, Hà Đông, local markets, bus connections |
Line 3 | Nhổn to Cầu Giấy | 8.5 km | 8 | Cầu Giấy, university areas, western Hanoi |
Important: The two lines do not currently connect. The underground extension of Line 3 from Cầu Giấy to Hanoi Railway Station is still under construction. Future maps may show Kim Mã, Cát Linh, Văn Miếu, and Hanoi Railway Station, but these four Line 3 stations are not yet open.
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Hanoi Metro Line 2A: Cát Linh to Hà Đông
Line 2A is Hanoi’s first metro line. It runs completely above ground and connects the Cát Linh area with Hà Đông and Yên Nghĩa. It is the more useful line for first-time travelers because Cát Linh is relatively close to central Hanoi.
Line 2A Stations
Cát Linh → La Thành → Thái Hà → Láng → Thượng Đình → Vành Đai 3 → Phùng Khoang → Văn Quán → Hà Đông → La Khê → Văn Khê → Yên Nghĩa
Station | Nearby Places and Areas |
|---|---|
Cát Linh | Temple of Literature, Vietnam Fine Arts Museum, local cafés |
La Thành | Hoàng Cầu Lake, Đống Đa neighborhood |
Thái Hà | Shopping streets, restaurants, cafés, cinemas |
Láng | Local food streets and Láng neighborhood |
Thượng Đình | Vincom Mega Mall Royal City |
Vành Đai 3 | Nguyễn Trãi shopping and residential areas |
Phùng Khoang | Phùng Khoang Market and affordable street food |
Văn Quán | Văn Quán Lake, cafés, and local restaurants |
Hà Đông | Hà Đông Market and local shopping areas |
La Khê | Convenient connection towards Vạn Phúc Silk Village |
Văn Khê | Residential neighborhoods and local cafés |
Yên Nghĩa | Yên Nghĩa Bus Station and connections outside central Hanoi |
The full Cát Linh to Yên Nghĩa route is 13.1 kilometers and has 12 elevated stations, according to the official Hanoi Metro line information.
Hanoi Metro Line 3: Nhổn to Cầu Giấy
The operating part of Line 3 connects Nhổn with Cầu Giấy. This line is useful for travelers visiting western Hanoi, university areas, local neighborhoods, and attractions around Cầu Giấy.
Open Line 3 Stations
Nhổn → Minh Khai → Phú Diễn → Cầu Diễn → Lê Đức Thọ → Vietnam National University → Chùa Hà → Cầu Giấy
Station | Nearby Places and Areas |
|---|---|
Nhổn | Nhổn Market and western Hanoi |
Minh Khai | Local residential and university areas |
Phú Diễn | Local markets and neighborhoods |
Cầu Diễn | Cầu Diễn area and bus connections |
Lê Đức Thọ | Mỹ Đình area, restaurants, and sports facilities |
Vietnam National University | Vietnam National University and Indochina Plaza |
Chùa Hà | Chùa Hà Pagoda, cafés, and local food |
Cầu Giấy | Thu Le Park, Hanoi Zoo, and bus connections |
From Cầu Giấy Station, travelers can take a short taxi, Grab, or local bus to the Vietnam Museum of Ethnology.
Line 3 Stations Still Under Construction
Kim Mã → Cát Linh → Văn Miếu → Hanoi Railway Station
These four underground stations are part of the complete 12.5-kilometer Line 3 route, but they are not yet serving passengers. The currently operating section ends at Cầu Giấy. Hanoi Metro lists eight elevated and four underground stations for the completed route.
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Popular Places Near Hanoi Metro Stations
Place | Nearest Station | How to Get There |
|---|---|---|
Temple of Literature | Cát Linh, Line 2A | Walk or take a short Grab ride |
Vietnam Fine Arts Museum | Cát Linh, Line 2A | Walk or take a short Grab ride |
Vincom Mega Mall Royal City | Thượng Đình, Line 2A | Short walk from the station |
Phùng Khoang Market | Phùng Khoang, Line 2A | Walk from the station |
Vạn Phúc Silk Village | La Khê, Line 2A | Continue by Grab or local taxi |
Văn Quán Lake | Văn Quán, Line 2A | Walk or take a short ride |
Thu Le Park and Hanoi Zoo | Cầu Giấy, Line 3 | Walk or take a short Grab ride |
Chùa Hà Pagoda | Chùa Hà, Line 3 | Walk from the station |
Vietnam Museum of Ethnology | Cầu Giấy, Line 3 | Continue by Grab or local bus |
Hoan Kiem Lake, the Old Quarter, Hanoi Opera House, Ho Chi Minh Mausoleum, and West Lake are not directly served by the operating metro lines. For these places, use a bus, taxi, or Grab.
Hanoi Metro Operating Hours
Both operating lines run every day from 5:30 AM to 10:00 PM.
Travel Period | Train Frequency |
|---|---|
Weekday peak hours, 6:30 AM to 9:00 AM | Every 6 minutes |
Weekday peak hours, 4:30 PM to 7:30 PM | Every 6 minutes |
Normal weekday hours | Every 10 minutes |
Weekdays, 7:30 PM to 10:00 PM | Every 15 minutes |
Weekends and public holidays | Every 10 minutes |
Try to arrive at the station early if you are taking one of the last trains. The operating schedule is confirmed in the Hanoi Metro passenger guide.
Hanoi Metro Fares and Tickets
Hanoi Metro fares are based on distance. Prices are affordable compared with taxis and ride-hailing services.
Ticket Type | Price | Approximate PHP |
|---|---|---|
Single ride | Around VND 9,000 to VND 19,000 | Around ₱21 to ₱45 |
One-day ticket | VND 40,000 | Around ₱94 |
Seven-day ticket | VND 160,000 | Around ₱376 |
One-month regular ticket | VND 280,000 | Around ₱657 |
Children under six | Free | Free |
A full single ride from Cát Linh to Yên Nghĩa costs VND 19,000. One-day and seven-day tickets provide unlimited rides on the selected line during their validity period. PHP amounts are estimates and may change with the exchange rate.
Ways to Pay for Hanoi Metro
- Buy a single-ride QR ticket at the station counter.
- Purchase tickets through the official Hà Nội Metro app.
- Tap an international Visa card directly at supported gates.
- Use the same Visa card when entering and leaving the station.
- Use one Visa card per passenger.
Foreign visitors can register for the Hà Nội Metro app using their passport, but approval may take around three days. For a short visit, buying a QR ticket at the counter or tapping a Visa card is usually easier. Official ticket instructions are available from Hanoi Metro.
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Sample Hanoi Metro Routes
Cát Linh to Royal City
Take Line 2A from Cát Linh Station to Thượng Đình Station. Vincom Mega Mall Royal City is a short walk from the station.
Cát Linh to Vạn Phúc Silk Village
Take Line 2A from Cát Linh to La Khê. From La Khê Station, continue by Grab, taxi, or local bus to the silk village.
Cầu Giấy to Vietnam National University
Take Line 3 from Cầu Giấy to Vietnam National University Station. This route is convenient for the university area and nearby shopping centers.
Old Quarter to Line 2A
There is no metro station inside the Old Quarter. Take a taxi, Grab, or local bus to Cát Linh Station, then continue on Line 2A.
From Noi Bai Airport to the Hanoi Metro
Hanoi Metro does not currently connect to Noi Bai International Airport. Travelers arriving at the airport can use:
- Bus 86 to Hanoi Railway Station and central Hanoi
- Airport taxi
- Grab car
- Pre-booked airport transfer
Bus 86 costs around VND 45,000, or approximately ₱106, and passes through central Hanoi. After reaching the city, take a taxi, Grab, or local bus to the nearest operating metro station. Vietnam Airlines provides current airport transport information.
Tips for Filipino Travelers
- Download Google Maps and the Hà Nội Metro app before your trip.
- Keep some Vietnamese dong for ticket counters and local buses.
- Avoid weekday rush hours if you are carrying large luggage.
- Check the Vietnamese station name because some English spellings may differ.
- Do not assume that Line 2A and Line 3 already connect at Cát Linh.
- Keep your bag in front of you when trains are crowded.
- Let passengers leave the train before entering.
- Do not smoke or bring strong-smelling food onto the train.
- Activate your Vietnam eSIM before leaving the airport so you can check routes and book Grab rides.
❤️ Travel Tip: The metro is best combined with buses, walking, and Grab. Use it for longer trips to Cầu Giấy, Royal City, and Hà Đông, then continue by walking or a short ride to your final destination.
Secure Your Stay in Hanoi
5 star
Great575 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.83km from city center
Staff is very nice and helpful, room is clean.
However it is strange that the facilities is not a really 5 star hotel, very nearly 3.5-4.
Rooms are not beautiful as photo shown and looks old, even the wooden door need close carefully as it is not able to lock smoothly.
Only very basic/ necessary toiletries like shampoo and soap is provided in room. no teeth brush and lotion.
The room have a sign that you may ask for item by request, however frontdesk sometimes forgot and do not provide quickly.
it is disappointing that is 5 star rated hotel, top 13 best hotel but not with everything we expected.FromPHP 6,393
Amazing292 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.26km from city center
I recently had the pleasure of staying at The Oriental Jade Hotel, and I cannot recommend it highly enough. From the moment I arrived, I was incredibly impressed by the genuine hospitality and the warm, welcoming attitude of the entire staff. Every team member I interacted with went out of their way to ensure I was comfortable, demonstrating a level of attentive, personalized service that is rare to find.
A major highlight of the experience was the hotel breakfast. The food was absolutely excellent—fresh, delicious, and offering a fantastic variety to start the day off right.
I really enjoyed every aspect of my stay and left feeling completely refreshed. If you are looking for a hotel with a dedicated team that truly cares about your experience, look no further. I will definitely be returning!FromPHP 7,396
Amazing127 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.32km from city center
They were very accommodating with my early arrival and the room was ready after a long couple of flights. The room was clean and comfortable with a great view of the lake and a wonderful bathroom.FromPHP 6,986
Very Good852 Reviews
Hanoi|4.18km from city center
The hotel rooms are spacious and well-equipped, though a bit old-fashioned. The bathtub isn't very practical for use, but the surrounding area is very convenient. The breakfast offers a rich variety of choices. The service is excellent, with greeters at the entrance and by the elevators. I stay here every time I visit Hanoi.FromPHP 4,970
Amazing572 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.39km from city center
The hotel is located right in the heart of the old quarters. It provides excellent breakfast man by a crew is very well trained and friendly staff. One particular staff, Ms phem is especially engaging as she talks to each customer, getting to know them as they come in for breakfast. She can converse in English very well too.
I like their facilities such as the infinity pool, jacuzzi etc.
The only negative is that during my stay, there was construction nearby, and it always happens around midnight.FromPHP 4,232
Great151 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.69km from city center
This hotel was a fantastic find! The Guest Relations team was incredibly helpful, recommending great places to eat. The doorman at the front desk was also super friendly, even remembering our room number. The environment is lovely, and it's right in a lively neighborhood. If I ever come back to Hanoi, I'd definitely choose this hotel again! My dad actually stayed here previously and recommended it, and I can truly say my experience was excellent. The entrance is a bit hidden, but that didn't affect our stay at all; in fact, it made the place feel more peaceful and quiet.FromPHP 8,983
Great108 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.24km from city center
The hotel’s location is excellent.
The night view from the terrace is wonderful.
The staff are very helpful and friendly.
They welcome you with tropical fruits.
You feel really at home.
The buffet breakfast was very good.
The hotel’s biggest drawback is the pool.
Unfortunately, the hotel’s pool is very, very small. / Otelin konumu mükemmel.
Terastan gece manzarası muhteşem.
Personel çok yardımsever ve güler yüzlü.
Sizi tropikal meyvelerle karşılıyorlar.
Kendinizi gerçekten evinizde gibi hissediyorsunuz.
Açık büfe kahvaltı çok iyiydi.
Otelin en büyük dezavantajı havuz.
Ne yazık ki otelin havuzu çok ama çok küçük.FromPHP 4,423
Very Good488 Reviews
Giang Vo Convention Center Hanoi|3.25km from city center
This hotel has both prominent pros and cons. The room offers a great view, it has a smart toilet, the rooftop infinity pool is fantastic, and the gym is pretty good. Breakfast is also varied and ample. However, the downside is that it gets very crowded, and the cleanliness is only so-so.FromPHP 4,578
Business travel
Very Good99 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.71km from city center
We had a very solid and comfortable stay at the San Premium Hotel, which is perfectly situated right in the heart of the Old Quarter. The location is incredibly convenient, with everything you could possibly need located just a short walk away. The absolute highlight of our experience, however, was the impeccable service. The staff is extraordinarily courteous, welcoming, and proactive. Their English proficiency is excellent, which made communication seamless. When I approached them with several non-standard requests, they handled them with high-level professionalism and genuine politeness, and they were always quick to assist with our luggage.
The accommodation itself was highly satisfying. We stayed in a spacious room that featured a wonderfully large terrace. The bathroom was well-appointed and in great condition. Most importantly, the level of cleanliness throughout the room was flawless. The bed and pillows provided a very comfortable night's sleep, and I specifically appreciated the use of proper fitted sheets - a crucial detail for comfort that many hotels surprisingly overlook. It is exactly this kind of attention to basic hospitality standards that makes a property reliable.
The only notable area for improvement is the breakfast. The morning buffet was quite monotonous and the food lacked flavor, so I cannot say I was impressed by it. However, if you are only staying for a couple of days, it is completely tolerable, especially considering the abundance of excellent dining options right outside the hotel doors. Overall, the exceptional staff, meticulous room cleanliness, and prime location easily make up for the mediocre breakfast. This is a highly reliable hotel that delivers on the most important aspects of hospitality.FromPHP 2,052
Great139 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.51km from city center
I had a wonderful stay at Hanoi Allure Hotel and would highly recommend it. From the moment I arrived, the excellent hospitality of the staff made me feel truly welcome. They were attentive, friendly, and always ready to help with anything I needed.
The hotel is very clean throughout, and the rooms are surprisingly spacious and comfortable. The bed was excellent, and I slept very well every night.
A special highlight was my birthday during the stay. The staff somehow found out and surprised me with beautiful birthday desserts in the evening. It was such a thoughtful and heartwarming gesture that made my trip even more memorable.
The breakfast was nice with a good variety of options, fresh fruits, and tasty Vietnamese and Western dishes — perfect to start the day.
The location is also fantastic. The surrounding area has so many great food spots and spa shops just steps away, making it super convenient for both dining and relaxation.
Overall, Hanoi Allure Hotel offers great value, comfort, and genuine care. I’ll definitely return on my next trip to Hanoi!FromPHP 4,095
Very Good112 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.28km from city center
The hotel service was incredibly attentive and thoughtful. The fruit I brought was beautifully cut for breakfast, which was a pleasant surprise. The breakfast itself was exquisite and delicious! The European dishes were meticulously prepared with care – truly excellent. The location is right in the city center, making transportation convenient, and you can walk to all the attractions. Five-star service!FromPHP 3,639
Great412 Reviews
Hanoi|5.76km from city center
I rate this hotel a perfect 10/10.
1. I absolutely love the breakfast here. Everything is freshly made by the chef and tastes so good—not your average lazy buffet. I’m totally obsessed with it.
2. The service is great. The staff always go out of their way to help.
3. It’s really good value for money. The suite I booked is cheaper than other hotels, and I’m so glad I found such a great deal.FromPHP 1,806
Great151 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.64km from city center
The solare is in the middle of the old Town but it’s really calm and we had a good Sleep. The rooftop is nice for a sundowner and the breakfast is really good, with a lot of different food. I also had a massage for 60 min in the hotel spa and it was so clean and comfortable. Tea, coffee and every day fresh water in the rooms. The staff is so friendly and helpful and you have a 24 h reception. Lilly from the reception is amazing and such a nice little angel. She helps us with everything and is very competent. Thanks Lilly for your support and the warm welcome. The little pool in the middle of the loud and wild old town is perfect for a little break. Only four sun beds, but we loved it.FromPHP 3,374
Very Good874 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.68km from city center
I spent most of my trip staying at this accommodation, mostly exploring the area on foot. The convenient location made it easy to get around and go out. The place was also quite clean and the staff were friendly!FromPHP 2,052
Amazing347 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.72km from city center
I had a great stay at Bespoke Trendy Hotel. We arrived early and were pleasantly surprised that the hotel allowed us to check in before the standard check-in time.
Initially, we were assigned a King Bed room, but we had requested two single beds. The staff handled our request professionally and arranged the beds while we were out, which we really appreciated.
The location is excellent, making it convenient to explore the area. The breakfast was good, and the staff were friendly, helpful, and spoke good English.
As a thoughtful gesture, the hotel also gave us two tea bags upon check-out. Overall, it was a comfortable stay with great service, and I would recommend this hotel to anyone visiting Hanoi.FromPHP 2,791
Great111 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.55km from city center
This hotel is located in the Old Town, making it easy to walk to all the tourist spots. Even though it's on a narrow street with a decent flow of people and cars, the room itself is quiet.
The room is very spacious and immaculately clean, with everything you need provided.
Right next to the hotel, there's a small grocery store (for drinks, chocolates), various cafes, pharmacies, and bustling shopping streets selling local products and souvenirs.
The breakfasts are decent: you can order eggs prepared in different ways, pho soup, or pancakes/crepes. There's also a buffet with fruits, vegetables, and other small items.
The staff are superb! Upon check-in, they explained everything, gave great recommendations on where to go, and were generally very friendly and helpful.
I highly recommend this place.FromPHP 2,389
Family friendly
Great51 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.62km from city center
The place was near to the city center and night market! It was very convenient when we are very tired from walking and shopping all day!
They also have available Ha Long Bay tours that you can pay through credit card. They also offer airport transfer.FromPHP 1,797
Great532 Reviews
Hanoi|4.5km from city center
I was very satisfied with my stay this time. The hotel's location is convenient, and it really exceeded my expectations! The front desk handled check-in efficiently, and the service was gentle and professional. The room had great natural light, was spotlessly clean, and the bed was incredibly comfortable. The soundproofing was also excellent, allowing me to get a peaceful night's sleep. The hotel environment is quiet and elegant, with complete facilities, making it suitable for both business trips and leisure travel.FromPHP 4,834
Very Good66 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.32km from city center
I stayed at Golden Silk for 5 nights. 2 booked thru trip and 3 that I extended directly. The location is hard to beat. Bang in the center of old quarter steps away from Hoan Kiem Lake. The rooms are pretty tired as other people have noted. An upgrade may help but is not a deal breaker. Housekeeping is great. The pricing is a bit higher online but you can book directly and get a better price. The breakfast is okay, nothing great but whatever is available is pretty good. Restaurant staff is really great.
The front staff is a mix with a few ones condescending to borderline rude. Not sure if that's consistent for all travelers or reserved for certain set of travelers. For USD 60 a night i think its a good choice considering the location.FromPHP 2,453
Amazing101 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.71km from city center
I'd been eyeing this hotel since last year, thinking I'd make a trip to Hanoi just for it. A week before my trip, I emailed the hotel to sort out some details, and the cake they made was exactly the flavor I requested – absolutely perfect.
When I arrived, it certainly didn't disappoint. Stepping into the hotel, I was immediately enveloped by Bill Bensley's maximalist, opera-house-inspired design. Check-in coincided perfectly with afternoon tea, so I picked out a few cakes, savory bites, and drinks (highly recommend the apple cucumber kombucha). Time just flew by until the evening jazz performance; listening to the elegant jazz music and enjoying unlimited special concoctions was pure bliss.
Dinner was at The Hudson Rooms on the top floor. I casually ordered a steak and an appetizer. The steak itself was a good cut, but it was a bit overcooked, so the server kindly offered me two complimentary desserts (both were delicious!). She also booked me a table at the mysterious speakeasy, Bar 61. Of course, getting in still required solving a riddle to find the key and unlock the door. There, I tried their exclusive whiskies and cocktails. I'd already lost count of how many drinks I'd had since walking into the hotel – this place truly is a paradise for dessert lovers and whiskey enthusiasts!
After drinks, I returned to my room to find the turndown service complete, and a hot, bubbly bath with rose petals already drawn. I put on the hotel's jazz playlist and soaked in the tub – it was incredibly comfortable. 🥰
After a restful night, I woke up the next day for the long-awaited breakfast. It was primarily à la carte. I tried their pho, which was incredibly fresh and sweet with a generous portion of beef. The spring rolls were unbelievably soft and delicious. Even as someone who doesn't typically like coffee, their egg coffee won me over. Paired with fresh French oysters, it felt like I wouldn't need to eat for the rest of the day after that meal.FromPHP 30,652
Great547 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.95km from city center
We were welcomed by amazing team of super friendly and nice staffs in the hotel. They are so nice to the extend that we feel so welcomed as this is our first time in Vietnam, especially Hanoi. Mr Jack, Ms Tiffany and Mr Kian did a wonderful job that we have high expectations of the people here, thank you for the amazing stay! The welcome drink is so nice. Love the ginger sweets! Room is ok, however there’s no lift directly at our room at level 7. But they helped out with our heavy luggages. Breakfast wasnt halal but we had boiled eggs, fruits and corn. Upon check out, we had an early check out at 645am. They even packed us our bfast! I cannot stop saying how nice the staffs are because eventhough its been 3 days since I left the hotel, I still think about them and their amazing service to us. We feel important and honoured. Thank you once again, Hanoian staffs and team!FromPHP 3,694
Very Good337 Reviews
Hanoi|5.27km from city center
Rephrase nicely and polite please: the overall experience was good (close to the mart - reasonable price, pickball, tennis/table tennis/pool 8 balls/ and swimming on site) until s male receptionist named Hieu decided to go above and beyond to tell us that he needed to check the room. It was around 12ish. We showed him the booking via trip.com. it stated thay we have until 2pm to check out. He refused to accept it. I asked if i could speak to a manager, this big ego guy was adamant thay it will still be the same outcome and threatened if we dont check out now there will be additional fee cherged for late checkout. We went to see a manager and she confirmed indeed it was 2pm. His ego crashed and hid inside another room to get away from embarrassment. Then at 1.40pm we recieved a call from trip.com telling us that the hotel rang them to remind us to check out. We told trip.com that it was your plateform thay stated 2pm. This is well within the allowable time frame. We even told them the hotel manager confirmed it was 2pm check out. Why they simply take instructions from a guy named hieu seeking his little revenge without checking the facts. I was wondering about his motivation and why he picked on us...and how did he know we were to check out today..only a few reasons i could come up with and money is probably one of them. There was no apology or nothing but a cold look exchange.
Here’s a more polished and polite version of your message while still keeping your point clear:
Overall, our stay was pleasant. The location is convenient (close to the mart), the price is reasonable, and we appreciated the range of on-site facilities such as pickleball, tennis, table tennis, pool, and swimming.
However, our experience was unfortunately affected by an incident with a male receptionist named Hieu. At around 12:00 pm, he approached us insisting that we check out so he could inspect the room. We showed him our booking confirmation via Trip.com, which clearly stated that our check-out time was 2:00 pm. Despite this, he refused to acknowledge it.
When I politely asked to speak with a manager, he insisted that the outcome would not change and warned that we would be charged an additional fee if we did not check out immediately. We then spoke directly with the manager, who confirmed that our check-out time was indeed 2:00 pm.
Later, at around 1:40 pm, we received a call from Trip.com informing us that the hotel had contacted them to remind us to check out. We clarified that our booking clearly allowed check-out until 2:00 pm and that this had already been confirmed by the hotel manager. It was disappointing that this follow-up occurred without verifying the situation properly.
The situation left us feeling uncomfortable, particularly as there was no apology or clarification afterward—only a rather cold interaction. While the facilities and overall stay were enjoyable, this experience with staff communication and handling of the situation was disappointing. We were pleased with the rest of our interactions with other staff there. Thank you for your warm and welcoming service.FromPHP 3,511
Great392 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.81km from city center
The room layout was excellent and very spacious. I booked a king-size room which came with a living room, a separate bedroom, two bathrooms, and two TVs. The breakfast spread was fantastic, offering a great variety of Western, Chinese, and Asian options, along with beautiful desserts. The in-room dining was also delicious. The staff were all incredibly friendly and genuinely welcoming, without being overly effusive or theatrical.FromPHP 6,949
Great97 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.27km from city center
The breakfast is good and the restaurant is also good. The room is clean and tidy. I recommend everyone to stay.
The red wine in the restaurant is good. The hotel front desk service is good, the restaurant service is good, and the breakfast room service is also good.FromPHP 5,755
Hot spring
Amazing385 Reviews
Hanoi|6.89km from city center
This Japanese-style hotel is practically perfect! The free onsen is a huge plus, and the Japanese restaurant on the second floor is excellent. Breakfast was also fantastic. 😎 There's a pool and BBQ area on the ground floor, which would be great for summer. Highly recommend!FromPHP 3,912
Great58 Reviews
Hanoi|51.82km from city center
Lovely mountain retreat with excellent food and lovely service… real wow factor. Staff clearly well trained. Breakfast was excellent… 5 star level and grounds were a tropical paradise
Only minor negative is bathroom drain was a little smelly and when rooms are full can not much sound insulation
Otherwise a real wow experienceFromPHP 9,658
Very Good25 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.51km from city center
The soundproofing of the room is very good and sleeps well. The room does not have a USB charging port, wifi is very good, the electrical socket is slightly less, although it is in the alley, it is still a vegetable market, the road is relatively poor, there are fewer choices for early, coffee, black tea, milk, fruits, etc., there are freshly cooked hot foods, noodles, fried eggs, sandwiches, etc. This price is worth it, there are snacks on the street, very lively.FromPHP 1,550
Very Good120 Reviews
Giang Vo Convention Center Hanoi|3.94km from city center
First time staying here, and it was pretty good. The location is convenient too, close to Japan Street so it's easy to find places to eat.FromPHP 3,311
Very Good512 Reviews
Hanoi|6.32km from city center
The room was spacious, and the service was very attentive; staff even helped carry our luggage to the room. The hotel's location is excellent, making shopping and dining very convenient, with a mall and supermarket nearby. There's also a small lake next to it, which is a great bonus for morning runners.
Right by the lake, there's a branch of Pho 10, a famous pho restaurant that President Obama once visited. As soon as you step inside, you're greeted by the rich aroma of beef broth, which is somewhat similar to the scent of Northwestern Chinese beef noodle soup, yet distinctly different. Do note that an additional tax is charged when dining here.FromPHP 5,809
Very Good541 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.42km from city center
The stuff we’re very welcoming and very helpful. Thank you Mr. Harry, Mr.Brain and Mr. Peter, you all made our stay in the hotel very pleasant. The breakfast had a variety of food. The room was clean. I would definitely recommend to all my friends. The stuff even helped in opening doors for us and even took our luggage to the car when we were heading to the airport.FromPHP 3,329
Very Good118 Reviews
Hanoi|2.85km from city center
Staffs were very nice, polite, professional and helpful.
Location was great, many nice foods around.
Room is big & clean.
Except the shower room water does not go down, water will flood out to floor within one minute, and because at night there’s no one at the reception, I couldn’t have a shower at all.FromPHP 2,526
Very Good92 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.35km from city center
Walk to Old Quarter . Many eateries and restaurant . Great breakfast spread on level 13 . Superb and cheerful service from dinning reception and housekeeping .FromPHP 2,508
Gym
Great497 Reviews
Hanoi|7.29km from city center
I would definitely stay here again next time. It was an excellent stay!
Location and Accessibility: The location was incredibly convenient, with great access to tourist attractions and main routes throughout my stay.
Room Condition: The room condition exceeded my expectations; it was spotless and well-maintained, which put me in a good mood as soon as I entered. The bedding was also very comfortable, allowing me to sleep soundly.
Service: The staff were friendly and accommodating every time I encountered them, making me feel truly valued.
Breakfast and Facilities: The facilities were excellent, and the breakfast menu was refined and delicious, helping me start each day feeling well-fed.FromPHP 7,050
Great287 Reviews
Hanoi|4.81km from city center
Formal Complaint regarding Booking -Unacceptable Noise and Room Assignment
Dear Management,
I am writing to express my extreme dissatisfaction with our recent 4-night stay at your hotel.
We traveled with young children and booked a 120sqm room. A month before our arrival, we specifically requested a high-floor room to ensure a quiet environment. Despite this, we were assigned to the 10th floor, which was less than 10 meters away from an active construction site.
The night-time construction noise made it impossible for our family, especially our children, to sleep. This turned our vacation into a nightmare. While the front desk offered two Starbucks vouchers, we find this response completely inadequate and dismissive of the severe distress caused by four sleepless nights.
The hotel’s failure to honor a long-standing request and the decision to place a family next to a noisy construction site is unacceptable. I expect a more appropriate resolution and a formal response regarding this matter.
Regards,FromPHP 7,205
Very Good676 Reviews
Hanoi|3.73km from city center
Let the moon take your worries, and the bed catch your fatigue. Recharge yourself in your dreams, and keep shining tomorrow. Good night! ✨ The room is great, with excellent facilities, a perfect choice for landing in Hanoi.FromPHP 3,767
Great268 Reviews
Hanoi|7.34km from city center
Facilities: The hotel's facilities are very modern.
Cleanliness: The hotel is very clean.
Environment: The hotel's environment is very nice.
Service: The hotel staff are exceptionally friendly. I hope to have the opportunity to stay here again in the future.FromPHP 4,022
Very Good50 Reviews
Ba Dinh Square Hanoi|1.13km from city center
Mixed experience with this hotel. First the good things: the location is great, right in between old town and central government buildings, museums etc., the staff are helpful and friendly, there’s a nice bar on the rooftop and a lovely spa too, there’s even a guide of some good restaurants nearby.
The not so good: the room we were given had one tiny window (unlike the room pictures on Trip.com) and felt very dark, so we chose to downgrade ourselves to a smaller room with windows on two sides for more light. The walls of the rooms were thin, so we were kept up very late by chatter next door one night then woken up by a screaming child early next morning - not the hotel’s fault, but to be aware. The rooms weren’t that clean (hair hanging off the shower head etc). We were also ridiculously overcharged for a room service item, the staff were very nice and removed it from the bill when we queried, and offered us free breakfast to make up for it, but the breakfast was distinctly not as good (less variety, less fresh, Vietnamese coffee charged extra) as the one we’d had at a similarly priced Saigon hotel the previous days.FromPHP 3,311
Very Good345 Reviews
Hanoi|5.26km from city center
Standards for four-star hotels can vary significantly from one country or region to another, and this often leads to very different expectations for travelers who are familiar with the rating systems in their own countries. What is considered a four-star experience in China, for example, may not align perfectly with what you will find in Vietnam. With that in mind, the Sen Grand Hotel & Spa Managed by Sen Group in Hanoi offers a stay that I would describe as neither particularly impressive nor particularly disappointing—somewhere comfortably in the middle.
The hotel does have a few positive points worth mentioning. One of the main advantages is its location. It is situated fairly close to a main road, making it convenient for guests who want quick access to transportation, nearby shops, and general city activity. This can be especially useful if you plan to explore Hanoi frequently or rely on ride-hailing services. Additionally, the area around the hotel has no shortage of dining options. You will find many restaurants and small eateries right at the doorstep, which makes it easy to grab a meal at almost any time without having to travel far.
However, like many mid-range hotels in Southeast Asia, the Sen Grand Hotel & Spa does have some shortcomings. The most noticeable issue is the water pressure during showers. Guests who prefer strong water flow may find the shower experience somewhat underwhelming, especially during peak hours. While this is not a severe flaw, it does impact the overall comfort level of the stay and may be something to keep in mind if consistent hot water and strong pressure are important to you.
Aside from the water pressure, there are no major defects or serious problems with the hotel. The rooms are generally clean, the basic amenities function as expected, and the service is acceptable for a hotel in this price range. It may not offer the refined details or higher-end comfort that travelers would expect from a four-star hotel in China, but it does provide a practical and reasonably comfortable place to stay if your expectations are aligned with local standards.
In terms of atmosphere, the hotel strikes a balance between simplicity and functionality. It does not deliver a luxurious experience, but it also does not fall short in any critical area. For travelers who prioritize convenience, accessibility, and basic comfort over premium facilities, this hotel meets the needs sufficiently.
Overall, if you have alternative choices, you may consider comparing your options, especially if you are looking for amenities that match Chinese four-star standards more closely. However, if your choices are limited or you simply need a decent, reliable place to stay in Hanoi without major concerns, the Sen Grand Hotel & Spa is a reasonable option. It offers a straightforward experience that fulfills the essential requirements of a short or medium-length stay.FromPHP 2,462
Great69 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.85km from city center
Spent 3 nights here during the National Day holiday in Hanoi. The location is super convenient, close to Train Street, Hoan Kiem Lake, and the Old Quarter, with plenty of cafes nearby.
The breakfast is mainly European, but they also have pho, which I had every morning. It was just as good as, if not better than, the pho from Michelin-starred places outside!
The staff provided excellent service. They were quick to address and resolve any issues, and their service-mindedness was top-notch – they even proactively helped with luggage.
The only minor drawback is that the room was a bit small, but that's a small detail that doesn't overshadow the overall experience. I highly recommend staying here!FromPHP 3,694
Very Good138 Reviews
Giang Vo Convention Center Hanoi|3.54km from city center
The room was a large suite, though the interior decor felt a bit dated, like something from 10-20 years ago. However, it was maintained quite neatly and cleanly. The service was very good, and breakfast was decent. I mainly chose this hotel because the suite had a washing machine, but it also seemed quite old, and the dryer function wasn't very effective. The area around the hotel is currently undergoing a lot of demolition and new construction, so the immediate surroundings aren't very appealing.FromPHP 2,563
Swimming pool
Amazing366 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.17km from city center
Staying by the peaceful Ho Tay Lake in Hanoi felt like a true oasis. The hotel offered breathtaking night views from the restaurant, an exceptionally luxurious massage experience, and one of the best breakfasts I have ever had. Every detail of the stay was elegant, relaxing, and unforgettable...FromPHP 4,815
Amazing201 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.22km from city center
1. The location is excellent, right next to Hoan Kiem Lake, making it very convenient to visit all the famous attractions.
2. The service is a major highlight; it's simply superb. They offer personalized, one-on-one service, and the front desk staff even escorts you to your room. They are very enthusiastic and have excellent English skills. There's also a male staff member who speaks Chinese.
3. The downside is that the rooms are a bit narrower compared to those in China, which seems to be a common characteristic of hotels in Hanoi's Old Quarter. Surprisingly, the two bottles of mineral water in the room were chargeable, which is something they could definitely improve.FromPHP 4,697
Great1279 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.4km from city center
An amazing location which is a short walk/grab away from many of the attractions that tourists want to see.
The only thing I want to point out is that it is a little bit difficult to access with a car or a motorbike, so those with limited mobility may want to reconsider this hotel as accessibility may be a problem.FromPHP 1,176
Very Good66 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.3km from city center
My stay at this hotel was mostly positive. The hotel was spotless, with fresh towels provided daily. The location was perfect, offering easy access to local markets, restaurants, and tourist spots. The staff were also incredibly accommodating and helpful. However, there was one significant drawback. I booked a double bed, but received two single beds pushed together. One of the beds was quite uncomfortable; it felt like I was sinking into it. This significantly impacted my sleep quality. Despite this issue, the other aspects of the hotel made it a decent stay.FromPHP 1,605
Amazing60 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.6km from city center
Staying here 3 nights for our Hanoi trip! Everything was good! Their staff giving us super friendly and helpful info. At first, we only stayed here 1 night then we went to Halong Bay and back 3 days later but that night we continue our Sapa trip. But taking night train, Ms Trang is so helpful and arrange us to shower at their Spa’a bathrooms and provide us towels and shampoo. Ms Lyly is the best who help us made restaurants booking and provide info during our Hanoi trip. Really enjoyed our stays in Hanoi with their service.FromPHP 2,627
Great305 Reviews
Hanoi|7.69km from city center
Pro’s:
- Spacious room
- Modern
Con’s:
- The shower room had a bit of a design flaw.. when you come out after your shower the door also pushes the water out which makes the floor wet outside the shower door
- Nice to have if there’s a bidet
Others:
Location is far out from old quarter but it’s also good because it made us enjoy the room more and just relax.FromPHP 5,171
Great275 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.32km from city center
Overall service rendered is good. Both Lisa and Sunny are very warm and helpful. Location of hotel can be identified easily as it is very near to the old St Joseph Cathedral. Hotel facility is a little aged, for example, the flexible shower head, we did encounter a little difficulty to use. Room is a little small and room has only one lugguage rack cum sofa seating bench. For us, we have 2pcs of lugguages and one of them will need to be put on top of writing desk to be opened up. As a transit hotel in our overall tour, this hotel is great. Breakfast is reasonably good too.FromPHP 2,125
Great105 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.29km from city center
Hanoi Paon Hotel & Spa is fine overall. It’s worth staying here if you get a good price, but it doesn’t really feel worth it at a higher rate. The breakfast is nice with a good selection and was one of the better parts of the stay. The view, especially from higher floors or the rooftop, is pleasant and adds to the experience. The hotel is comfortable enough and well located in the Old Quarter, but nothing particularly stands out. Overall, a decent option if the price is right, otherwise there are better choices in Hanoi for the money.FromPHP 3,092
Breakfast
Very Good50 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.32km from city center
I stayed at Oriental Suites Hotel & Spa in Hanoi and really enjoyed it. The location is excellent – right in the middle of the Old Quarter, which makes it perfect for shopping, eating, and experiencing the nightlife. The staff were very friendly and helpful, and the rooms were clean and comfortable.
The only downside was that my room didn’t have any windows, which made it feel a bit enclosed. That said, everything else was great, and for the location and service, it’s still a fantastic choice.FromPHP 2,891
Good99 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.33km from city center
Location is great.
It's smaller than I thought, but it's a nice hotel with a doorman.
I can't speak Japanese. English or Vietnamese.
The room is clean and has everything you need.
The rooftop pool is small but perfect for cooling down a hot body.
Bar was not popular.
Good view.
Breakfast was delicious, but it was a pity that the pho was sold out.
I overslept on the day I left and was slapped, but thank you for your kindness.FromPHP 3,365
Very Good89 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.48km from city center
This hotel has a superb location, easy walking to top attractions in the city center. Breakfast service is good too! We enjoyed the buffet service. Just a few staff need to be reminded of privacy since our room was opened without our consent.FromPHP 3,356
Amazing63 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.31km from city center
The hotel is located near Hoan Kiem Lake in the center of Hanoi, and is not far from 36th Street, Train Street, St. Joseph's Cathedral and Ho Chi Minh Memorial Hall. Hotel service is very good, the facilities feel a bit long, the room near the street will be noisy at night, we stayed in the first night by the street with a balcony room, because I sleep not very well, I feel a bit noisy. After communicating with the hotel, we quickly changed two rooms that were not on the street. Thank you very much to the ladies at the front desk.FromPHP 6,995
Very Good948 Reviews
Hanoi|9.85km from city center
The facilities are run-down; there's a musty carpet smell as soon as you walk in. The air conditioning is absolutely terrible; it ran all day and the room was still 27.5 degrees Celsius. I booked for two days and they wouldn't even let me cancel one. Such a rip-off! Plus, I don't know which floor is under renovation, but there was construction noise throughout the building all day. Avoid this place at all costs.FromPHP 2,636
Very Good316 Reviews
Hanoi|3.75km from city center
Novotel Hanoi is truly outstanding. The room is spacious, the food is abundant and delicious, and the staff are extremely friendly and very helpful.
Unfortunately, the room lighting is not bright enough at night, so it’s not very comfortable for working, but it’s perfect for a vacation.FromPHP 4,834
Great95 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.72km from city center
The hotel was clean, well-located, and overall a very good hotel. All the staff were kind and polite, and I'd love to stay here again. My only minor concern was that the bathroom door lock got stuck and I couldn't open it. I had to call an employee for help, which was quite a stressful experience.FromPHP 3,356
Great371 Reviews
Hanoi|6.17km from city center
Pretty good, and the location is very convenient. The duvet was a little damp, but everything else was perfect. It's really handy that the kitchen has utensils; it's great for cooking a quick meal when you're hungry by yourself.FromPHP 3,301
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