Hanoi Transport Guide: How to Get Around Hanoi
Getting around Hanoi is easier once you know which transport works best for each area. Walk around the Old Quarter, use Grab for short rides, take buses for low-cost travel, and use the metro for western districts. This Hanoi transport guide covers fares, airport transfers, routes, and simple tips for Filipino travelers.
Hanoi Transport Quick Guide
Transport | Best For | Estimated Fare | What to Know |
|---|---|---|---|
Walking | Old Quarter and Hoan Kiem | Free | Best for attractions that are close together |
Hanoi Metro | Avoiding traffic in western Hanoi | VND 9,000 to 19,000 | Limited coverage but fast and air-conditioned |
Public Bus | Budget travelers | VND 8,000 to 20,000 | Carry small Vietnamese dong notes |
GrabCar | First-time visitors, couples, and families | Shown in the app | Easy booking with an upfront fare |
GrabBike | Solo travelers with light bags | Shown in the app | Fast for short trips but less suitable in rain |
Metered Taxi | Families and travelers with luggage | Around VND 15,000 to 20,000 per kilometer | Use a trusted company and check the meter |
Cyclo | Sightseeing in the Old Quarter | Around VND 100,000 to 150,000 per hour | Agree on the price and duration before riding |
Airport Bus 86 | Airport transfers on a budget | VND 50,000 | Connects Noi Bai Airport with Hanoi Railway Station |
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How to Get from Noi Bai Airport to Hanoi
Noi Bai International Airport is around 25 to 30 kilometers from central Hanoi. Travel time is usually 35 to 70 minutes, depending on traffic and your transport choice.
Transport | Estimated Fare | Travel Time | Best For |
|---|---|---|---|
Airport Bus 86 | VND 50,000, about ₱120 | 50 to 70 minutes | Solo and budget travelers |
Public Bus | VND 12,000 to 20,000 | 60 to 90 minutes | Travelers with light luggage |
GrabCar | VND 250,000 to 350,000 | 35 to 60 minutes | Couples and small groups |
Metered Taxi | VND 350,000 to 450,000 | 35 to 60 minutes | Families and travelers with luggage |
Private Transfer | Depends on vehicle | 35 to 60 minutes | Groups and late-night arrivals |
Airport Bus 86
Bus 86 is one of the easiest low-cost options between Noi Bai Airport and central Hanoi. It serves both airport terminals and ends at Hanoi Railway Station, with stops near central areas such as Hoan Kiem.
The official Noi Bai Airport transport page currently lists the fare at VND 50,000. Airport departures are listed from 7:00 AM to 10:15 PM.
- Buy your ticket on the bus.
- Prepare small Vietnamese dong notes.
- Allow extra time during rush hour.
- Check the nearest stop to your hotel before boarding.
- Bus 86 is more convenient than regular buses when carrying luggage.
Regular Airport Buses
Regular public buses cost less but make more stops. They are better for experienced travelers with light bags.
- Bus 07 connects the airport with Cau Giay.
- Bus 17 travels to Long Bien.
- Bus 90 travels toward Kim Ma.
- Bus 109 connects the airport with My Dinh.
- Bus 68 travels toward Ha Dong.
Grab and Taxi
Grab is convenient because the app shows the estimated fare before you confirm the ride. Airport surcharges may apply and should appear in the booking details. Follow the pickup instructions in the app because Grab vehicles use designated airport pickup points. Grab’s official Hanoi airport guide provides directions for both terminals.
For taxis, use the official taxi area or airport counter. Avoid accepting rides from people who approach you inside the terminal.
Hanoi Metro
Hanoi has two operating metro services, but the network does not yet cover every tourist area. It is most useful for destinations west of the Old Quarter.
Both lines normally operate from 5:30 AM to 10:00 PM. On weekdays, trains run more frequently during the morning and evening rush hours. Hanoi Metro’s current timetable and the February 2026 schedule list service every six minutes during peak periods, with longer intervals later in the evening.
Metro Line 2A: Cat Linh to Yen Nghia
Line 2A has 12 elevated stations and connects central-western Hanoi with Ha Dong.
Useful stations include:
- Cat Linh
- Thai Ha
- Lang
- Thuong Dinh
- Ha Dong
- La Khe
- Yen Nghia
Single-journey fares are around VND 9,000 to 19,000, depending on the distance traveled.
Metro Line 3: Nhon to Cau Giay
Line 3 is planned to continue to Hanoi Railway Station. However, only the elevated section between Nhon and Cau Giay is currently open to passengers. The operating section has eight stations.
Useful stations include:
- Nhon
- Phu Dien
- Cau Dien
- Le Duc Tho
- Vietnam National University
- Chua Ha
- Cau Giay
Single-journey fares are around VND 9,000 to 15,000. Do not plan a metro journey from Hanoi Railway Station yet because the underground section is still under development.
How to Use the Hanoi Metro
- Check your route before going to the station.
- Buy a single-journey QR ticket at the counter or through the Hanoi Metro app.
- International Visa cards are supported through the updated ticketing system.
- Keep small cash as a backup.
- Scan your ticket when entering and leaving the station.
- Follow the English signs and announcements.
- Keep your ticket or QR code available until the journey is complete.
A one-day metro ticket costs around VND 40,000. It may be useful if you plan to take several rides on the same day. Current fares are published on the official Hanoi Metro fare page.
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Public Buses in Hanoi
Public buses are the cheapest option for longer trips around Hanoi. The network covers the Old Quarter, West Lake, major bus stations, suburban districts, and nearby attractions.
Standard city bus fares range from VND 8,000 to 20,000 depending on the route length. These fares were introduced under a Hanoi People’s Committee decision and are listed by the Vietnam Government Portal.
Tips for Taking Hanoi Buses
- Check the bus number and destination before boarding.
- Prepare small notes to pay the fare.
- Tell the conductor your destination if you are unsure.
- Use Google Maps or BusMap Ha Noi to check routes.
- Keep your phone and wallet secure on crowded buses.
- Press the stop button before your destination.
- Allow extra travel time during rush hour.
Public buses are affordable, but they may be confusing for first-time visitors. Grab is usually easier when you need to reach a specific hotel or attraction.
Grab in Hanoi
Grab is one of the easiest ways for Filipino travelers to get around Hanoi. You can choose GrabCar for comfort or GrabBike for faster solo travel.
GrabCar
GrabCar is suitable for:
- First-time visitors
- Couples
- Families
- Travelers with shopping bags
- Rainy days
- Airport transfers
The app displays the fare before booking, although prices can rise during busy periods, heavy rain, and late at night.
GrabBike
GrabBike is useful for short trips when traffic is heavy. A helmet is provided, but it is best for one passenger with a small bag.
Avoid GrabBike if you have large luggage, are traveling with children, or are uncomfortable riding through busy traffic.
Recommended eSIMs Options for Vietnam
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Taxis in Hanoi
Metered taxis are widely available at the airport, hotels, shopping centers, and tourist attractions. Mai Linh, G7 Taxi, and Xanh SM are commonly used services.
Before starting your journey:
- Check that the meter is running.
- Confirm the destination using Google Maps.
- Take a photo of the vehicle number if needed.
- Avoid taxis without a company name or visible meter.
- Prepare small notes because some drivers may not have change.
For easier price checking, book through an official taxi app or use Grab.
Cyclos in Hanoi
A cyclo is a three-wheeled pedal vehicle mainly used for sightseeing. It is a slow but enjoyable way to see the Old Quarter, Hoan Kiem Lake, Hanoi Opera House, and nearby streets.
A one-hour ride commonly costs around VND 100,000 to 150,000 per person, but prices vary.
Before riding, confirm:
- The total price
- Whether the price is per person or per cyclo
- The route
- The ride duration
- The final drop-off point
Ask your hotel to arrange the ride if you prefer a fixed and clearly explained price.
Walking Around Hanoi
Train Street area
Walking is the best way to explore the Old Quarter and Hoan Kiem area. Many cafés, food stalls, shops, and attractions are located close together.
Good areas for walking include:
- Hanoi Old Quarter
- Hoan Kiem Lake
- French Quarter
- Hanoi Opera House
- St. Joseph’s Cathedral
- Dong Xuan Market
- Train Street area
Sidewalks may be busy or blocked by parked motorbikes. Walk carefully and watch for vehicles when crossing the road.
Motorbike and Bicycle Rentals
Motorbikes provide more freedom, but Hanoi traffic can be difficult for visitors. Renting one is not recommended unless you are an experienced rider and have the driving documents required in Vietnam.
Bicycles are better for quieter areas such as West Lake. Ask your hotel whether bicycle rental is available and avoid cycling during rush hour.
Useful Hanoi Transport Routes
Route | Recommended Transport | Estimated Time |
|---|---|---|
Noi Bai Airport to Old Quarter | Bus 86, GrabCar, or taxi | 45 to 70 minutes |
Old Quarter to Hoan Kiem Lake | Walking | 5 to 15 minutes |
Old Quarter to Ho Chi Minh Mausoleum | Grab, taxi, or bus | 10 to 20 minutes |
Old Quarter to Temple of Literature | Grab, taxi, or bus | 10 to 20 minutes |
Old Quarter to West Lake | GrabCar, GrabBike, or taxi | 15 to 30 minutes |
Old Quarter to Hanoi Railway Station | Grab, taxi, or walking | 10 to 20 minutes |
Old Quarter to Ha Dong | Grab or Metro Line 2A from Cat Linh | 30 to 50 minutes |
Travel times may be longer during rain and peak-hour traffic.
Secure Your Stay in Hanoi
5 star
Great581 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.83km from city center
We stayed here as a family of five (2 adults and 3 children) during our layover from Nha Trang. We had a large suite with multiple bedrooms. Everything was clean and nice, and the service was good. They met us at the airport, brought us to the hotel, and checked us in quickly. They also recommended places to go for a walk. In the morning, they took us back to the airport. The transfer was available for an additional fee.FromTWD 3,793
Amazing298 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.26km from city center
There are so many hotels downtown, it took me a while to choose. The hotel's location is excellent, very close to Hoan Kiem Lake, just a block away. The staff are super nice! The rooftop pool is a bit small, but the view is amazing, you can see the whole Hoan Kiem Lake. Breakfast was fantastic, very exquisite, everything you could possibly want. My favorite was the Avocado smoothie. The only downside is that the rooms are a bit small because it's in the city center. Everything else was absolutely great!👍FromTWD 2,979
Amazing120 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.32km from city center
Will definitely stay in Apricot again when I visit Hanoi the next time. Room is clean and comfortable. TV has a variety of channels. Located by the river and close to most sightseeing places at the Old Quarter. Many restaurants and a supermarket nearby. Breakfast has a good selection of Western and Asian choices, such as a pho bar and an egg station. The view from the rooftop bar is stunning.FromTWD 3,471
Great894 Reviews
Hanoi|4.18km from city center
I booked this hotel for my friend and they absolutely loved it. It's a long-standing 5-star hotel in Hanoi. Even though the hotel has been around for quite some time, they've done an excellent job with upgrades and renovations, so I still felt the cleanliness, luxury, and convenience. The staff are exceptionally well-trained, from the doormen to the front desk, and all hotel employees. I had the chance to dine at the Ngân Đình Chinese restaurant and the buffet restaurant. The food at Ngân Đình was incredibly delicious; compared to other hotels in Hanoi, it was much better, and the prices were very reasonable!FromTWD 2,412
Very Good376 Reviews
Temple of Literature Hanoi|2.44km from city center
Booked this primarily for the Pullman brand, but it really only felt like a 4-star hotel. It was decent, nothing spectacular. The room was spacious, but the facilities were a bit old, the lighting was dim, and it only had a bathtub. The service, however, was excellent. The hotel's location isn't in the old town, but you can walk to places like the Temple of Literature, the Fine Arts Museum, and Ho Chi Minh Mausoleum within 30 minutes. There's a Highlands Coffee right outside the hotel, and a new shopping mall just down the street.FromTWD 2,227
Amazing587 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.39km from city center
A hidden gem in the heart of the city! ♥
The staff were all incredibly friendly and welcoming. The environment is beautiful and clean, and despite being on a main street, it wasn't too noisy. The soundproofing could be a little better, though. All sorts of trendy eateries and attractions are within walking distance. They have a gym, a swimming pool, and even a DIY Mojito bar, which was a fun touch! 😂 Breakfast was also really rich and varied. We stayed with our child, and the hygiene was excellent. The design is very thoughtful, with smart glass that allowed my kid to watch TV while showering, haha. Our luggage was stored perfectly, too. We'll definitely stay here again next time we visit Vietnam! ❤️FromTWD 2,658
Great157 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.69km from city center
This hotel was a fantastic find! The Guest Relations team was incredibly helpful, recommending great places to eat. The doorman at the front desk was also super friendly, even remembering our room number. The environment is lovely, and it's right in a lively neighborhood. If I ever come back to Hanoi, I'd definitely choose this hotel again! My dad actually stayed here previously and recommended it, and I can truly say my experience was excellent. The entrance is a bit hidden, but that didn't affect our stay at all; in fact, it made the place feel more peaceful and quiet.FromTWD 4,388
Great118 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.24km from city center
The staff were friendly and helpful. Can’t do enough for you. Location was very strategic, right in the center of Old Quarters. Everything within easy walking distance. Lots of good food and massage places. Very near the lake. The waiter for breakfast was full of energy and work super fast. Would be good to have someone to help him on the floor.
Just to highlight be aware there is road closure on Fridays to Sundays evenings. So if u are arriving or departing, the taxi might not be able to drop or meet you at the hotel. I just had an easy 5 minutes walk to the hotel where I arrive on Friday eveningFromTWD 1,934
Business travel
Very Good101 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.71km from city center
Very attentive hosts, offered breakfast boxes to our early departure multiple times. Superb location, close to everything but the actual street is quiet - for Hà Nội standards. Highly recommend for Old Quarter staFromTWD 1,092
Great119 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.51km from city center
I had a wonderful stay at Hanoi Allure Hotel and would highly recommend it. From the moment I arrived, the excellent hospitality of the staff made me feel truly welcome. They were attentive, friendly, and always ready to help with anything I needed.
The hotel is very clean throughout, and the rooms are surprisingly spacious and comfortable. The bed was excellent, and I slept very well every night.
A special highlight was my birthday during the stay. The staff somehow found out and surprised me with beautiful birthday desserts in the evening. It was such a thoughtful and heartwarming gesture that made my trip even more memorable.
The breakfast was nice with a good variety of options, fresh fruits, and tasty Vietnamese and Western dishes — perfect to start the day.
The location is also fantastic. The surrounding area has so many great food spots and spa shops just steps away, making it super convenient for both dining and relaxation.
Overall, Hanoi Allure Hotel offers great value, comfort, and genuine care. I’ll definitely return on my next trip to Hanoi!FromTWD 2,119
Very Good110 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.28km from city center
The hotel service was incredibly attentive and thoughtful. The fruit I brought was beautifully cut for breakfast, which was a pleasant surprise. The breakfast itself was exquisite and delicious! The European dishes were meticulously prepared with care – truly excellent. The location is right in the city center, making transportation convenient, and you can walk to all the attractions. Five-star service!FromTWD 1,821
Great417 Reviews
Hanoi|5.76km from city center
The hotel offers warm hospitality and very helpful staff who made my stay comfortable and enjoyable.
My daughter especially loved the 🛁 in the room—it was a nice touch after a long day.
The location is excellent, with everything within walking distance, making it very convenient to explore the area. Breakfast (ala carte) was good with a decent variety, and the foods that were ordered to our room were affordable as well.
Overall, a pleasant stay and good value for money.FromTWD 1,021
Great148 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.64km from city center
The hotel location is perfect, situated in the old town. You can walk to the main spot. The customer service was amazing, shout out to lily for her help and kindness and other personnel. Room was clean, we had a small issue with the shower but we told them. We didnt hear any noise from outside. Quality price the hotel was great, it’s not a luxury hotel but the service was like that.FromTWD 1,802
Very Good827 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.68km from city center
First off, the room was spotless, and the bedding was clean and fresh, which made me feel incredibly safe and relaxed. What really impressed me was the front desk service. Due to my travel plans, I spoke with the staff, and they happily arranged a late check-out for me. That was a huge help and made my experience truly exceptional!
I also have to praise the hotel's breakfast! Especially the freshly made Vietnamese pho; the broth was delicious, the ingredients were plentiful, and it tasted very authentic. Besides the specialty pho, the self-service buffet had a wide variety of options, both Chinese and Western, leaving me very satisfied.
Overall, both the facilities and the service were impeccable. I'll definitely choose this hotel again on my next visit and highly recommend it to everyone!FromTWD 1,017
Amazing398 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.72km from city center
The hotel boasts an excellent location, within walking distance to all the attractions around Hoan Kiem Lake. With a history of 125 years, the hotel is rich in historical and cultural heritage. During my stay, there was even a hotel photo exhibition, making the hotel itself feel like a small museum. It's well worth spending half a day just exploring the premises. My room, located in the Opera Wing, featured a modern layout and decor. The facilities were well-maintained and didn't feel outdated, making for a very comfortable stay. This booking also included executive lounge access. The afternoon tea offerings were quite good, and the happy hour provided a wide selection of drinks, accompanied by a beautiful guzheng performance. The hotel's service is another major highlight, truly setting the standard for hospitality in Hanoi. I dined at the hotel's Executive Lounge, SPICE GARDEN, and LE CLUB BAR, and also used the swimming pool. The staff at all these venues provided outstanding service – they were enthusiastic, professional, and very courteous. When checking in, I simply mentioned that I would be moving to the hotel next door the following day. To my surprise, upon checkout, the front desk proactively arranged for my luggage to be transferred to the adjacent hotel. Such thoughtful service!FromTWD 7,784
Amazing367 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.72km from city center
This hotel was a pleasant surprise! It's located right in Hanoi's Old Quarter, making it super convenient to walk to all the major attractions, and taxis are easily accessible too. The service was excellent, and the hotel's decor was really unique. The bedding was comfortable, my only minor complaint is that the beds in the twin room were a bit small. A special shout-out to the restaurant on the eighth floor – the food quality was fantastic, and the service was top-notch. I'll definitely be staying here again on my next trip to Hanoi!FromTWD 1,485
Family friendly
Very Good507 Reviews
Giang Vo Convention Center Hanoi|3.25km from city center
I had an amazing stay at Dolce by Wyndham Hanoi Golden Lake and it was truly one of the most unique hotel experiences I’ve ever had.
From the moment I arrived, the service felt luxurious and welcoming. The complimentary macarons on arrival were a lovely touch and immediately set the tone for the stay. The hotel’s attention to detail and presentation really stood out throughout the entire experience.
The room itself was incredibly spacious, modern, and comfortable, with stunning views across Hanoi. Large windows filled the room with natural light, and the overall atmosphere felt elegant and relaxing.
Of course, the biggest highlight was the hotel’s signature gold-themed interior. The golden bath and even the gold toilet made the stay feel both extravagant and memorable , definitely something you don’t experience every day. Everything was beautifully designed and added to the hotel’s unique character.
Another standout feature was the famous gold infinity pool. Swimming there while overlooking the city skyline was unforgettable. The rooftop atmosphere was calm and luxurious, making it the perfect place to unwind and enjoy the views.
Overall, Dolce by Wyndham Hanoi Golden Lake offers a truly distinctive luxury experience with spacious rooms, exceptional views, unique golden décor, and excellent hospitality. I’d highly recommend it to anyone visiting Hanoi and looking for something memorable and different.FromTWD 2,459
Very Good48 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.62km from city center
Excellent location, clean rooms, easy to move everywhere,in the hearts of hanoi, recommended for others , good breakfast,room sizes and nearby attractions and walking streets.FromTWD 1,206
Great523 Reviews
Hanoi|4.5km from city center
Everything was perfect – from the front desk staff and the room to the service and breakfast. This is the best accommodation our group has ever stayed in, and we still rave about it. The view from the rooftop is also great. The only downside is that there's ongoing construction on the way to the hotel, and the street is narrow, making it a bit inconvenient when cars pass each other. Nevertheless, if you're looking for a place to stay in Hanoi, I highly recommend it.FromTWD 2,620
Amazing174 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.24km from city center
⭐⭐⭐⭐⭐ A Perfect Stay in the Heart of Hanoi!
We stayed at Aurora Hotel for 3 nights and had an amazing experience from start to finish. The location is absolutely perfect—right in the heart of Hanoi's Old Quarter and just a short walk to Hoan Kiem Lake, Train Street, Beer Street, and countless restaurants, cafés, and shops. It made exploring the city incredibly easy.
The rooms were clean, comfortable, and well-maintained, and the breakfast was a great way to start each morning with a good selection of food.
The highlight of our stay was the outstanding customer service. A special thank you to Jennie, who went above and beyond to make us feel welcome. She was always friendly, helpful, and genuinely cared about making our trip memorable. Staff like her are the reason we'll happily return.
If you're looking for a hotel with a fantastic location, comfortable rooms, delicious breakfast, and exceptional hospitality, I highly recommend Aurora Hotel. We had a wonderful stay and would definitely book here again on our next visit to Hanoi!
Lastly, I want to share. It was my wife's birthday; they took the effort to make it extra special for her.FromTWD 1,277
Very Good62 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.32km from city center
I stayed at Golden Silk for 5 nights. 2 booked thru trip and 3 that I extended directly. The location is hard to beat. Bang in the center of old quarter steps away from Hoan Kiem Lake. The rooms are pretty tired as other people have noted. An upgrade may help but is not a deal breaker. Housekeeping is great. The pricing is a bit higher online but you can book directly and get a better price. The breakfast is okay, nothing great but whatever is available is pretty good. Restaurant staff is really great.
The front staff is a mix with a few ones condescending to borderline rude. Not sure if that's consistent for all travelers or reserved for certain set of travelers. For USD 60 a night i think its a good choice considering the location.FromTWD 1,154
Amazing107 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.71km from city center
Opera-themed hotel. Both the public areas and the room decor were very stylish. We even got a small room upgrade. The breakfast and minibar were impeccable, and the location was excellent. Overall, a very satisfying experience. We'll definitely choose this hotel again next time.FromTWD 14,882
Great555 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.95km from city center
We were welcomed by amazing team of super friendly and nice staffs in the hotel. They are so nice to the extend that we feel so welcomed as this is our first time in Vietnam, especially Hanoi. Mr Jack, Ms Tiffany and Mr Kian did a wonderful job that we have high expectations of the people here, thank you for the amazing stay! The welcome drink is so nice. Love the ginger sweets! Room is ok, however there’s no lift directly at our room at level 7. But they helped out with our heavy luggages. Breakfast wasnt halal but we had boiled eggs, fruits and corn. Upon check out, we had an early check out at 645am. They even packed us our bfast! I cannot stop saying how nice the staffs are because eventhough its been 3 days since I left the hotel, I still think about them and their amazing service to us. We feel important and honoured. Thank you once again, Hanoian staffs and team!FromTWD 1,613
Very Good337 Reviews
Hanoi|5.27km from city center
Rephrase nicely and polite please: the overall experience was good (close to the mart - reasonable price, pickball, tennis/table tennis/pool 8 balls/ and swimming on site) until s male receptionist named Hieu decided to go above and beyond to tell us that he needed to check the room. It was around 12ish. We showed him the booking via trip.com. it stated thay we have until 2pm to check out. He refused to accept it. I asked if i could speak to a manager, this big ego guy was adamant thay it will still be the same outcome and threatened if we dont check out now there will be additional fee cherged for late checkout. We went to see a manager and she confirmed indeed it was 2pm. His ego crashed and hid inside another room to get away from embarrassment. Then at 1.40pm we recieved a call from trip.com telling us that the hotel rang them to remind us to check out. We told trip.com that it was your plateform thay stated 2pm. This is well within the allowable time frame. We even told them the hotel manager confirmed it was 2pm check out. Why they simply take instructions from a guy named hieu seeking his little revenge without checking the facts. I was wondering about his motivation and why he picked on us...and how did he know we were to check out today..only a few reasons i could come up with and money is probably one of them. There was no apology or nothing but a cold look exchange.
Here’s a more polished and polite version of your message while still keeping your point clear:
Overall, our stay was pleasant. The location is convenient (close to the mart), the price is reasonable, and we appreciated the range of on-site facilities such as pickleball, tennis, table tennis, pool, and swimming.
However, our experience was unfortunately affected by an incident with a male receptionist named Hieu. At around 12:00 pm, he approached us insisting that we check out so he could inspect the room. We showed him our booking confirmation via Trip.com, which clearly stated that our check-out time was 2:00 pm. Despite this, he refused to acknowledge it.
When I politely asked to speak with a manager, he insisted that the outcome would not change and warned that we would be charged an additional fee if we did not check out immediately. We then spoke directly with the manager, who confirmed that our check-out time was indeed 2:00 pm.
Later, at around 1:40 pm, we received a call from Trip.com informing us that the hotel had contacted them to remind us to check out. We clarified that our booking clearly allowed check-out until 2:00 pm and that this had already been confirmed by the hotel manager. It was disappointing that this follow-up occurred without verifying the situation properly.
The situation left us feeling uncomfortable, particularly as there was no apology or clarification afterward—only a rather cold interaction. While the facilities and overall stay were enjoyable, this experience with staff communication and handling of the situation was disappointing. We were pleased with the rest of our interactions with other staff there. Thank you for your warm and welcoming service.FromTWD 1,802
Hot spring
Amazing399 Reviews
Hanoi|6.89km from city center
This Japanese-style hotel is practically perfect! The free onsen is a huge plus, and the Japanese restaurant on the second floor is excellent. Breakfast was also fantastic. 😎 There's a pool and BBQ area on the ground floor, which would be great for summer. Highly recommend!FromTWD 2,289
Great57 Reviews
Hanoi|51.82km from city center
Lovely mountain retreat with excellent food and lovely service… real wow factor. Staff clearly well trained. Breakfast was excellent… 5 star level and grounds were a tropical paradise
Only minor negative is bathroom drain was a little smelly and when rooms are full can not much sound insulation
Otherwise a real wow experienceFromTWD 4,455
Very Good30 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.51km from city center
This hotel is near different places such as the thang long water puppet theatre as well as the night market at the old quarter. Hotel service was wonderful ! Receptionists had such a good attitude and were so sweet :) . Also, the breakfast has a wide variety, and it tasted good too ! Would come again if I visit hanoi :)FromTWD 917
Very Good127 Reviews
Giang Vo Convention Center Hanoi|3.94km from city center
I very satisfied with front staff and reception. She helped me alot and provided the best service. I will come to stay there again. The room is clean and perfect as my expectation. Alot choice for breakfast there.FromTWD 1,759
Very Good83 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.41km from city center
The private room i had was great. Very clean, staff are friendly and polite. Check-in and out was easy. Location is ideal as it sits in the heart of the Old Quarter. Bars and restaurants are within reach. Inexpensive. HOWEVER!... DO NOT BOOK THIS HOSTEL IF YOU ARE WANTING ADEQUATE AND RESTFUL SLEEP BETWEEN THE HOURS OF 10PM AND 6AM! THE WALLS ARE PAPER-THIN AND YOU CAN HEAR EVERYTHING FROM THE CORRIDORS, OUTSIDE, NEIGHBORING ROOMS/FLOORS. GUESTS TALKING LOUD/SHOUTING/BANGING/SWEARING. I'd say you get what you pay for but nobody should have to endure that after travelling halfway across the world. The hostel needs to operate a ”Quiet Hours Policy” like most places do now. Only on this basis i wouldnt stay again.FromTWD 317
Great117 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.55km from city center
This hotel is located in the Old Town, making it easy to walk to all the tourist spots. Even though it's on a narrow street with a decent flow of people and cars, the room itself is quiet.
The room is very spacious and immaculately clean, with everything you need provided.
Right next to the hotel, there's a small grocery store (for drinks, chocolates), various cafes, pharmacies, and bustling shopping streets selling local products and souvenirs.
The breakfasts are decent: you can order eggs prepared in different ways, pho soup, or pancakes/crepes. There's also a buffet with fruits, vegetables, and other small items.
The staff are superb! Upon check-in, they explained everything, gave great recommendations on where to go, and were generally very friendly and helpful.
I highly recommend this place.FromTWD 1,305
Very Good520 Reviews
Hanoi|6.32km from city center
The room was spacious, and the service was very attentive; staff even helped carry our luggage to the room. The hotel's location is excellent, making shopping and dining very convenient, with a mall and supermarket nearby. There's also a small lake next to it, which is a great bonus for morning runners.
Right by the lake, there's a branch of Pho 10, a famous pho restaurant that President Obama once visited. As soon as you step inside, you're greeted by the rich aroma of beef broth, which is somewhat similar to the scent of Northwestern Chinese beef noodle soup, yet distinctly different. Do note that an additional tax is charged when dining here.FromTWD 2,695
Very Good531 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.42km from city center
I booked the room, arrived at the hotel to check-in, and got told that the room I booked, was not available. They moved us to the Splendid Hotel, opposite. It wasn't bad, but it was a massive price difference. Only something I looked into the following morning. I was not happy with that sort of dishonesty. I did not even get compensated. So, I'm not going to advise, nor book this hotel again. Unfortunately, I had a bad experience with this good hotelFromTWD 1,461
Gym
Very Good120 Reviews
Hanoi|2.85km from city center
Staffs were very nice, polite, professional and helpful.
Location was great, many nice foods around.
Room is big & clean.
Except the shower room water does not go down, water will flood out to floor within one minute, and because at night there’s no one at the reception, I couldn’t have a shower at all.FromTWD 1,343
Great418 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.81km from city center
The room layout was excellent and very spacious. I booked a king-size room which came with a living room, a separate bedroom, two bathrooms, and two TVs. The breakfast spread was fantastic, offering a great variety of Western, Chinese, and Asian options, along with beautiful desserts. The in-room dining was also delicious. The staff were all incredibly friendly and genuinely welcoming, without being overly effusive or theatrical.FromTWD 3,471
Great98 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.27km from city center
Great location and spacious rooms for the price but do not recommend if traveling with young kids. We stayed in the executive family suite for one night on our last night in Hanoi. A lot of road noise, room doors in the suite are all glass so there was no way to block out light between the rooms. Elevators wait was long. There’s also a flight of stairs between the street entrance and hotel lobby.FromTWD 2,648
Great510 Reviews
Hanoi|7.29km from city center
The service at two hotel restaurants are disappointing. 3Spoons offered A La Carte breakfast menu and when I plan to go inside on 4/8, the receptionist named Ngan said it would take 40 minutes to have the food ready. It’s a bad experience to discourage a guest to go inside, given a booking was made at 10am before already.
The second strange thing is Stella Steakhouse. We visited it on 3 Aug night and there was only one table. We ordered five sets for ourselves n 3 kids. Before we start the main, the male manager came and asked us for ordering a desert. We’re quick to order five ice cream. After the main was done, I found too full and I knew they said ice cream would not be served until we finished our main. I asked the female waitress to cancel one ice cream and she said the male manager said can’t cos the order already delivered to the kitchen… that was disappointing again.
The services of two in-house intercontinental restaurants should not be meeting to a five star hotel restaurant.FromTWD 4,081
Amazing277 Reviews
Hanoi|4.81km from city center
The facilities are complete, and the rooms are spacious, clean, and comfortable. The staff at the front desk, housekeeping, and the doorman are all incredibly friendly. The pool is a bit cold for this weather. The breakfast restaurant is a little small, but the breakfast quality is quite good. You can borrow bicycles for free, and there are a few roads nearby with less traffic that are suitable for cycling. There are quite a few unfinished buildings around West Lake.
It was a bit difficult to get a taxi on the morning of Chinese New Year's Day, probably because everyone was visiting relatives ^_^
A small suggestion: it would be great if there were some instructions for the kitchen appliances. We spent a long time trying to figure out how to turn on the range hood, and a staff member eventually had to help us. It also took a while to figure out how to use the induction cooktop.
Overall, it's very good.FromTWD 2,908
Very Good685 Reviews
Hanoi|3.73km from city center
Honestly, there's no need to stay here. The downstairs area is just average, and I didn't even end up going there. If you're traveling with friends, it's better to choose a place with convenient dining options. I spent a lot on taxis this trip, which I could have completely saved by staying somewhere more convenient (though I haven't checked other hotel prices). The breakfast, however, was quite good. Overall, despite the limited dining options nearby, I was pretty satisfied.FromTWD 1,986
Great254 Reviews
Hanoi|7.34km from city center
Great stay, the staff were extremely attentive. The room was spacious and clean, facilities were well maintained. Then only problem I had was that the water temperature took really long to adjust. Breakfast was limited but still good. The room service was really good though. Otherwise a very pleasant stay.FromTWD 2,223
Great48 Reviews
Ba Dinh Square Hanoi|1.13km from city center
Mixed experience with this hotel. First the good things: the location is great, right in between old town and central government buildings, museums etc., the staff are helpful and friendly, there’s a nice bar on the rooftop and a lovely spa too, there’s even a guide of some good restaurants nearby.
The not so good: the room we were given had one tiny window (unlike the room pictures on Trip.com) and felt very dark, so we chose to downgrade ourselves to a smaller room with windows on two sides for more light. The walls of the rooms were thin, so we were kept up very late by chatter next door one night then woken up by a screaming child early next morning - not the hotel’s fault, but to be aware. The rooms weren’t that clean (hair hanging off the shower head etc). We were also ridiculously overcharged for a room service item, the staff were very nice and removed it from the bill when we queried, and offered us free breakfast to make up for it, but the breakfast was distinctly not as good (less variety, less fresh, Vietnamese coffee charged extra) as the one we’d had at a similarly priced Saigon hotel the previous days.FromTWD 1,939
Swimming pool
Amazing371 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.17km from city center
The staffs were very friendly.
They welcomed us with smiles and made us feel at home. They took the effort to prepare a welcome drink and snacks. Also, they asked us about our checkout time and prepared us breakfast as we had a flight to catch (this was part of our breakfast buffet). All was ready on time and it was a easy checkin and checkout process. We were well taken care off and the rooms were very clean and comfy as well. Highly recommend !FromTWD 2,043
Amazing213 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.22km from city center
I’ve been to Hanoi a few times and hotel service here is generally good, but Solaria truly stood out for us from the moment we stepped in, all the way to when we left and were warmly sent off by the porter. The level of service was impeccable. The hotel itself was excellent, cleanliness, welcome drinks, snacks, and overall comfort were all on point. Everything felt thoughtful and well taken care of.
A special shoutout to two wonderful staff members who made our stay even more memorable:
1. Daria: During breakfast, we asked about the special chili salt powder served with fruits (it was amazingly tasty!). Daria not only explained where we could get it from a local mart, but also thoughtfully packed some in a container for us to bring home. Funny enough, we loved it so much that we bought fresh mango that same night and finished everything immediately!
2. Lily (Reception): We would like to give our heartfelt compliments to her, who assisted us from our first day to the last. She brought us on a room tour, polite, friendly, and answered all our typical tourist questions with ease.
As we had requested a high floor, we were assigned one of the highest floors in the hotel. Lily thoughtfully informed us that the restaurant is located right above and operates until 10pm, so there might be slight noise until then. She checked if we were light sleepers and offered us the option to change to a lower floor for the remaining nights if it became an issue. The next morning at breakfast, she personally checked in with us again regarding the room, and it turned out to be perfectly fine for us, we didn’t notice much noise as we were still awake around that time.
Since this was our anniversary trip (which I had indicated in the hotel remarks), our room was beautifully decorated with towel-shaped swans and rose petals, a really lovely touch. The next morning at breakfast, after our meal, Lily came by and presented us with a specially made coconut pandan pudding dessert. She shared that it was prepared for us today as we seemed a little tired from traveling the day before.
During breakfast as well, Lily brought up about our request with housekeeping team for a firm pillow from the night before. Although we were initially told only one type was available, she took the initiative to explain and said she would try to source one for us. That very night, I received a firm pillow, truly thoughtful service. Lily also helped us plan our travel time to the airport, offered to assist with booking the hotel spa via her personal contact, and gave fantastic local food recommendations like cháo sườn with quẩy and rượu (sadly the shop was closed when we arrived, but it’s definitely on my list for my next trip to Hanoi).
What really stood out is how Lily picks up on small cues and chooses the right moment to communicate, making everything feel very natural and personalized rather than forced. There was even more she helped us with along the way, always attentive and proactive, which really made a difference to our stay.
To top it all off, during checkout, we were gifted local souvenirs, Trung Nguyen coffee drip filter and coffee powder, which was such a lovely and thoughtful gesture. Overall, an outstanding stay. Highly recommended, and we will definitely return on our next trip to Hanoi 🩷FromTWD 2,885
Great1309 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.4km from city center
The location is easily accessible. St Joseph’s cathedral, pho 10, spas are all just a few minutes walk from the hotel. The receptionist is exceptional friendly and nice. She even let us checked in early. However, the facilities and amenities are kind of old, worn out and dirty.
1. Water may leak out from the shower.
2. We kept hearing water dripping sound from the ac outside the whole night.
3. A used tissue was found in the roomFromTWD 601
Very Good71 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.3km from city center
Very nice and good looking hotel. Cool place to chill for the hot weather during this time of the year too. Tourist spots within walking distances.
Helpful reception. Only thing was that the wait to check in was a big long as they were cleaning up the room. Maybe the previous group checked out late.
But all in all maybe I will comeback to the same place for a short stay again.FromTWD 969
Amazing65 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.6km from city center
Staying here 3 nights for our Hanoi trip! Everything was good! Their staff giving us super friendly and helpful info. At first, we only stayed here 1 night then we went to Halong Bay and back 3 days later but that night we continue our Sapa trip. But taking night train, Ms Trang is so helpful and arrange us to shower at their Spa’a bathrooms and provide us towels and shampoo. Ms Lyly is the best who help us made restaurants booking and provide info during our Hanoi trip. Really enjoyed our stays in Hanoi with their service.FromTWD 1,367
Very Good350 Reviews
Hanoi|5.26km from city center
Hmm, this hotel is pretty good and offers great value for money. The beds are clean, and the shower has good water pressure and hot water. There's also a gym and a swimming pool on the rooftop. The service is excellent, and the breakfast is a buffet with a wide variety of options. The location is down a small alley, which is great because it's very quiet. The only slight downside (0.5 points deducted) is that there aren't many food options nearby; you have to walk a bit further to find places to eat. This isn't an issue if you're taking a taxi everywhere, though.FromTWD 1,277
Great298 Reviews
Hanoi|7.69km from city center
The hotel room is so spacious and sparkling clean. I like it has both washing machine and dryer
Reception staff are professional yet friendly
The pool is comfy and gym is spacious with a lot of equipment
Breakfast was fine not the best one I had in Hanoi but acceptable
The only down side is it’s far away from the tourist spots.FromTWD 2,497
Great293 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.32km from city center
Overall service rendered is good. Both Lisa and Sunny are very warm and helpful. Location of hotel can be identified easily as it is very near to the old St Joseph Cathedral. Hotel facility is a little aged, for example, the flexible shower head, we did encounter a little difficulty to use. Room is a little small and room has only one lugguage rack cum sofa seating bench. For us, we have 2pcs of lugguages and one of them will need to be put on top of writing desk to be opened up. As a transit hotel in our overall tour, this hotel is great. Breakfast is reasonably good too.FromTWD 1,263
Breakfast
Great107 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.29km from city center
Hanoi Paon Hotel & Spa is fine overall. It’s worth staying here if you get a good price, but it doesn’t really feel worth it at a higher rate. The breakfast is nice with a good selection and was one of the better parts of the stay. The view, especially from higher floors or the rooftop, is pleasant and adds to the experience. The hotel is comfortable enough and well located in the Old Quarter, but nothing particularly stands out. Overall, a decent option if the price is right, otherwise there are better choices in Hanoi for the money.FromTWD 1,371
Very Good53 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.32km from city center
I stayed at Oriental Suites Hotel & Spa in Hanoi and really enjoyed it. The location is excellent – right in the middle of the Old Quarter, which makes it perfect for shopping, eating, and experiencing the nightlife. The staff were very friendly and helpful, and the rooms were clean and comfortable.
The only downside was that my room didn’t have any windows, which made it feel a bit enclosed. That said, everything else was great, and for the location and service, it’s still a fantastic choice.FromTWD 1,154
Very Good102 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.33km from city center
The location of the hotel is okay, and the service is okay. The hotel is older, but it's acceptable. Breakfast is average, remember you get what you pay for.FromTWD 1,508
Very Good86 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.48km from city center
This hotel has a superb location, easy walking to top attractions in the city center. Breakfast service is good too! We enjoyed the buffet service. Just a few staff need to be reminded of privacy since our room was opened without our consent.FromTWD 1,561
Great63 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.31km from city center
The hotel is located near Hoan Kiem Lake in the center of Hanoi, and is not far from 36th Street, Train Street, St. Joseph's Cathedral and Ho Chi Minh Memorial Hall. Hotel service is very good, the facilities feel a bit long, the room near the street will be noisy at night, we stayed in the first night by the street with a balcony room, because I sleep not very well, I feel a bit noisy. After communicating with the hotel, we quickly changed two rooms that were not on the street. Thank you very much to the ladies at the front desk.FromTWD 2,213
Very Good950 Reviews
Hanoi|9.85km from city center
This hotel is keeping the high standards of Wyndham hotel prestige.
Seamless check-in experience. Even though our room is not ready, the staff send us up to the lounge for our lunch. After which she bring our room key card and check-in form to us at the lounge.
Room is all clean and spacious. Amenities are of good quality.
To my surprise, many of the staff speaks English. All of them are very friendly and greets you with smile.FromTWD 1,471
Very Good331 Reviews
Hanoi|3.75km from city center
Everything was great, but I don't understand why they don't provide a water bill. This is the first time I've encountered this at a five-star hotel, and I've stayed in many countries.FromTWD 2,454
Great97 Reviews
Hồ Hoàn Kiếm Area Hanoi|0.72km from city center
The hotel was clean, well-located, and overall a very good hotel. All the staff were kind and polite, and I'd love to stay here again. My only minor concern was that the bathroom door lock got stuck and I couldn't open it. I had to call an employee for help, which was quite a stressful experience.FromTWD 1,532
Best Hanoi Transport for Different Travelers
Travel Style | Recommended Transport |
|---|---|
First-time visitors | GrabCar and walking |
Budget travelers | Public bus and metro |
Solo travelers | GrabBike, bus, and walking |
Families with children | GrabCar, 7-seater car, or private transfer |
Travelers with luggage | Taxi, GrabCar, or airport transfer |
Old Quarter sightseeing | Walking, cyclo, or electric buggy |
Avoiding traffic | Metro or GrabBike |
Late-night arrival | Pre-booked transfer, GrabCar, or official taxi |
Tips for Filipino Travelers in Hanoi
- Download Grab and Google Maps before your trip.
- Carry small Vietnamese dong notes for buses and local rides.
- Save your hotel name and address in Vietnamese.
- Avoid peak traffic from around 6:30 AM to 9:00 AM and 4:30 PM to 7:30 PM.
- Leave earlier when traveling to the airport.
- Use the exact pickup pin when booking Grab.
- Ask your hotel to write down destinations that are difficult to pronounce.
- Keep your bag closed and in front of you on crowded transport.
- Check the weather before booking a motorbike ride.
- Confirm cyclo and taxi prices before starting the journey.
FAQs About Hanoi Transport
-
What is the best way to get around Hanoi?
-
Does the Hanoi Metro go to the airport?
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Is Hanoi public transport expensive?
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How should I pay for transport in Hanoi?
-
Is it safe to rent a motorbike in Hanoi?
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