Very friendly staff. Welcoming and very co-operative. Hotel very modern, nicely refurbished, absolutely excellent full breakfast and room spotlessly clean. Nice swimming pool outside with sliding roof, very sunny location. Good gym. Local facilities, many restaurants nearby, large shopping centre close and IKEA nearby walking distance. Hotel located some miles from town centre but cabs no problem and bus stop 20 mins walk. All staff speak English. Most enjoyable stay.
Bad experience once I arrived and checked in. I arrived at noon, a lady in front desk said it is not a right time for check in. It is ok and I understand. Then I came back at 3:30 pm, the staff said again you need to wait until 4pm. It is ok and I understand. But at this moment, another guest came and he could finish check in and went to his room, I immediately asked why he could check in but not me!? The lady said, “it depends!” What standard does the hotel has?
So, for me, I wont stay in this hotel again. Why? It depends!
Quite modern on the outside, but the rooms are not up to par, the beds are small and small details such as sheets with holes and broken nightstands, there was no closet to store clothes, only some hangers on a kind of screen, make it not look like a four stars. Breakfast good, little variety but good products.
The standard double room is very large and clean. It is very convenient for eating and shopping nearby. There is also a city park nearby, which is suitable for walking.
The view from the room is unbeatable and we were not even on the highest floors. We didn’t book with breakfast, because food in Spain is so good that we’re used to find places nearby to hotels to eat. We regretted it as there aren’t many yummy options around, so my recommendation is to include the breakfast when you book, as it is more expensive on site. The buffet is simple, but good.
Hotel opposite the Mercado, close to the pedestrian area and many attractions of Alicante. Central location allows for convenient sightseeing during the day and night. Rooms clean and comfortable.
Located in the city center, opposite the train station, there is a supermarket nearby, and the transportation is convenient. The hotel should be renovated not long ago, the facilities are relatively new and the rooms are spacious. The only downside is that the breakfast price is charged another 15 euros, and the variety and quality are not dripping.
The service was good. Friendly staffs and helpful. The facilities is also good except the room is a bit small for two persons. The buffet breakfast was good. Many choices.
The location was good, walking distance to the historic centre. For 3-4 days visit Valencia is an ideal place to stay here. Will strongly recommend.
The hotel itself is very nice. It looks beautiful and is very clean. My problem with the hotel, and this is no reflection on the staff, is that the pool, bar, and restaurant were all closed. The weather was beautiful and the main reason we picked this hotel was based on the pool on the rooftop. That was incredibly disappointing, so if you plan on staying here any time other than the middle of summer, don’t expect to use any of the amenities.
Great
54 reviews
9.0/10
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9.1/10
Great
CCindyTsangThe 24hr reception greeted us during the check in. Thats was quick and we felt welcomed.
Two small lifts brings us to our apartment which is 350fts square. The king-size bed and the sofabed are well prepared, so we can take my own bed. The sofa bed is just as good as the fixed bed.
The bathroom is spacious. Water is hot with strong water pressure.
The restaurant downstairs the hotel provided a welcome non-alcoholic drink and hotel buffet breakfast. Besides ham, buns and cheese. We can also have special meals from the kitchen like a dish of avocado, Salmon, scramble eggs with a toast. The dinner is also tasty with average spending at around €30-40 per person.
The apartment has washing machine. An individual space for clothes drying rack to dry out the clothes with hot air coming from outside. Everything is well designed with new refurbishment. You will just feel at home.
The kitchen stove, utensils and plates are provided. Everything is good.
Towels are clean and toilet papers are provided enough. The soaps smell good.
I am happy to come back again next time
KkalamcandyBad experience once I arrived and checked in. I arrived at noon, a lady in front desk said it is not a right time for check in. It is ok and I understand. Then I came back at 3:30 pm, the staff said again you need to wait until 4pm. It is ok and I understand. But at this moment, another guest came and he could finish check in and went to his room, I immediately asked why he could check in but not me!? The lady said, “it depends!” What standard does the hotel has?
So, for me, I wont stay in this hotel again. Why? It depends!
SSiyuyinyinThe service is good and the room is big, but the facilities are a bit old and there is no coffee machine. The hotel is in a good location, 10 minutes walk to Science City.
YyingyingLocation: The hotel's location is excellent, close to the train station and several bus stops. You can easily walk or take a ride to the old town.
Facility: The hotel's design is beautiful, and the rooms are spacious. However, the mattress is absolutely terrible. Lying on it makes you feel like the bed might collapse at any moment. After a day of sightseeing, it's impossible to rest well on such a bed, leaving you even more sore the next day. By the way, Trip.com was very irresponsible. We left a note requesting a king-sized bed when booking, but our request was not communicated to the hotel.
Food: The breakfast area is spacious, but there aren’t many food options. We stayed for three days, and the breakfast menu didn’t change at all.
Overall: Hope the hotel can improve the mattress, as it’s a critical issue. Otherwise, the location is great, and the hotel is very new.
DDanielUKNot worth the €100 a night I paid for the room. The first one they gave me was cramped and dark, and the mattress was extremely poor quality and very uncomfortable. Also I was woken by a baby crying in another apartment every morning and the sofa bed had stains on the arms. Also I don’t know how you are supposed to navigate the kitchen if you have the sofa bed out as it would block the way to the exit and bathroom from the bedroom. I respectfully complained about the issues and the lovely property manager Desiree said I could move to another room, but I had to wait 24 hours for it to be vacant. The new room was much better although noisy as it was on the ground floor right by the street, and the mattress on the new bed was still poor. All in all I would not stay here sgain.
IILYAIt's rather a 3-star hotel.
Quite far from the city center and the beach. However, it's ok in terms of for price/quality. It's located within the bus terminal on the 4th floor.
Clean, but dated rooms.
The breakfast was a disappointment. Limited and no variations during my 8 days of stay, but that's the only option since restaurants and cafes are about 15-20 minutes on foot from this hotel.
A swimming pool and a gym are advantages.
MMiukacheLocated in a quiet neighbourhood the hotel is just a 15 min walk into the hustle and bustle of the city and the beach. Excellent bath tub, Korres toiletries, comfy bed, great variety of food for breakfast and super attentive staff. Lovely jacuzzi, sauna and a rooftop swimming pool.
GGuest UserLet me tell you that you are the service of TRIP.COM. You have charged me the fee for closing the hotel reservation. I have received the confirmation from TRIP.COM via email, reservation number, room, etc. Of course, you also charge me I got there for work reasons. I was surprised that the hotel was closed during the pandemic. It’s not a coincidence. No, you seem to be unprofessional. I sent you an email condemning it. On this matter, you know what you told me is that there are a lot of emails in the queue. If you provide deceptive services and deceive me, I plan to condemn people who you don’t enter as soon as possible. This won’t surprise me. , Because this situation is not developing well, so I plan to publish it on all networks as soon as possible, and even plan to do so for a group of people who have the same experience as me.
In the photo, you can see my confirmation.
Since the hotel has no problem, I gave the highest score. On the contrary, I have been chatting with them, very friendly.
GGuest UserTHIS PLACE IS THE PLACE TO BE! Seriously we were soo impressed with the ease of the self-checkin, the location, and the room itself. We stayed 2 nights and honestly could have spent an entire week here. We were so close to everything we wanted to see. Definitely make sure you book this place as we’ll 1000% be back again. Thank you for such an incredible stay!
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