5-Star Hotels in Makkah Province, Saudi Arabia

I had a pleasant stay at Pullman Zamzam. The room was spacious, clean, and comfortable, with a partial view of the Kaaba which made the experience even more special. Breakfast was delicious and offered a wide variety of options to suit different tastes. However, the amenities provided in the room were not complete. Items such as a toothbrush, soap, or comb were not readily available and had to be requested from housekeeping. It would have been more convenient if these essentials were already provided in the room. Overall, it was a comfortable and enjoyable stay, and I would recommend this hotel for its great location and quality service.

Excellent hotel staff. Pleasant and helpful.  Extremely clean  Separate lifts from rest of the building so minimal waiting time; compared to other hotels in Makkah clock tower

This hotels location is perfect literally minutes away from the masjid al-haram. There is a special floor (C1) that leads you to the haram. The hotel is very clean and breakfast is open buffet which top notch!

Location not very but it is ok other Hotels are better location than this staff were very good food same every day if you are more than 3 to 5 days you will get bored for food very good clean I will recommend my friends but expect a bit of working or pray inside the Hotel which is good location you u can c ka’aba

It was very nice staying. We were seeking staycation with family. So we could achieve it. Hotel is a bit old but very clean and well organized. And room is renovated. Valet was also good. However, kids cannot use indoor pool. Only outdoor pool is available for all family members. But I could enjoy my own time at sauna. Food also amazing.

Very nice, clean, foods were amazing. Good and friendly staff front the housekeeper, frontdesk, restaurant...good service. Nice view, near to masjidil haram. Overall, very cosy and satisfactory.

Facilities: There is a kitchen with complete kitchen equipment, including dishes, knives and forks. It is very considerate. There is a washing machine and dishwasher, and it is also equipped with washing powder, detergent, scouring pads and other cleaning supplies. It is great! However, the room is too cold, there is no heating, and the air conditioning temperature cannot be adjusted. Service: There are several shuttle buses to the Prophet's Temple every day. Gate 228 is just up the parking lot, which is very convenient! Breakfast is a failure. It is too simple and even a bit perfunctory, not up to the level of Marriott. Environment: The hotel is directly connected to a large shopping mall, and there is a Carrefour in the mall. It is very convenient for eating and shopping~

My overall experience at the hotel was pleasant. The rooms are spacious and comfortable, the elevators work well, and the common areas have a nice fragrance, which enhances the hotel’s atmosphere. However, there were some minor inconveniences. The transportation to Haram by bus was a bit challenging. Also, the bellboy was not always at his post, making it slightly difficult to manage luggage. While the rooms were clean, I noticed that sometimes only the towels were replaced without a thorough cleaning. If these small issues are addressed, the hotel could provide an even higher level of service.

Wonderful stay at Jabal Omar Marriot Hotel for my Umrah. The hotel is great and the staff was very kind and helpful. Room was clean and spacious suitable for families. They have 2 options to go to Haram which was buggy ride or shuttle bus. All is convenient and they have regular service. My only concern was thier clogged bathroom but still bearable. Just wondering if the 5 star hotel also faced this problem. Overall was good and we had a pleasant stay for our Umrah.

Best of the best. Value for money. The Kaabah view was extremely priceless. Beyond!! Buffet Breakfast was served well with plenty of delicious food. Highly recommended.