Family Hotels in Puerto Plata, Dominican Republic

Pros: beach front, easy access to the beach, tranquility around the lounge beach chairs. Friendly staff Cons: hotel is dated, shower was too small. There were cucarachas coming off the AC vents. Staff came to address it right away, however. There are not elevators and it is difficult to bring luggage to 2nd and 3rd floors. The place was not design for people with mobility issues. Also people are allowed with dogs unleashed. One small dog came after me. When I approach the dog’s owner to ask if he could put his dog on a leash, he became belligerent, disrespectful, and a kind of racist. The hotel staff watched and did nothing. When I ask for the manager to complaint I was told she was on vacation (?) when I ask for whoever was in charge, I was also told that person was also unavailable. It was frustrating and disappointing as that was a safety issue that remained unaddressed.

My experience at the Lifestyle Tropical Resort Cofresi was overall very good. The parking was odd, as I had to leave my vehicle on the roadside, as there was no parking lot. The reception area was outside as the lobby was under renovation. The reception personnel were polite, but not particularly enthusiastic about helping the customers. I had to wait nearly an hour to get my room key. Still, not a bad check-in. The room was in a quiet area, not far from the buffet. The buffet was nice and offered enough variety to please my appetite. The VIP beach area was what I liked the most. I appreciate having two bars, two sets of bathrooms, and a sushi bar on site. My only issue with the VIP beach is that there were only 4 or 5 chars to sit on. Often the chairs were occupied by other people's beach towels and not available to me. I find that there are too many beds in this area and no chaise lounge chairs. The VIP staff were polite and attentive. I found that some of the bars were closed before their scheduled time. When I asked one bartender about this, he said they had to start cleaning early or they wouldn't go home until 1:00 am. Overall, I had a nice stay. I will plan on returning in the future!

Service impeccable, petit-déjeuner, copieux et delicieux. Personnel souriant et avenant.

I enjoyed my stay at Casa Marina. Nice friendly service. Conveniently located steps away from Playa Alicia. Also has its on private beach. Buffet restaurant couldn't be positioned any better to enjoy the beauty of the sea while enjoying a delicious meal. Breakfast lunch and dinner was always good you will always find something that's to your liking. Only thing that I didn't agree with is the guest policy, the hotel doesn't allow ” outside guest.” Other than that. I would stay again

I just finished my stay at the Gran Ventana Resort, and while there were some nice things, overall I had a very poor experience and they run a scam operation, use caution when booking this resort. Immediately upon my arrival I attempted to check in and was told that my fiancé was not allowed to stay in the resort with my booking. She is from the Dominican Republic and according to Gran Ventana my booking was for foreigners only. They proceeded to charge me 40% more than my original booking, only because I was with my fiancé who is Dominican. I was planning on meeting with a wedding coordinator and exploring my options about having a wedding at this location in the near future, however any chance of this was immediately erased when they scammed me. No where in the booking was this ever explained and I advise using extreme caution when both booking on Trip.com and booking at the Gran Ventana Resort. I would love for a representative or a manger to reach out to me.

The hotel is quite new, but everything in the buffet is too salty except for desserts and salads. Can't it be lighter for guests to adjust?

Excellent hotel friendly staff ...... Recession Elvin an excellent deal

Das Hotel liegt sehr zentral im Ort Cabarete man kann alles gut zu Fuß erreichen, Cafés, Restaurant, Bars und den langen Sandstrand. Das Hotel hat zwei Pools und ein Whirlpool. Die Gartenanlage ist sehr gepflegt und man fühlt sich sehr wohl in der Anlage, es gibt genügend Liegestühle und Sonnenschirme um sich an der Poolanlage zu erholen. Die Zimmer sind sehr hell und freundlich eingerichtet das Bett ist sehr groß und man hat einen großen Schrank mit Spiegel im Zimmer. Es gibt eine Terrasse oder Balkon pro Zimmer. Im Bad gibt es immer warmes Wasser zum Duschen.

Everything was fine in the facilities, the problem was the penalty they charged me for being Dominican. You should charge everything for the same reservation and not have the awkward moment at check-in time.