Family Hotels in Gansu, China

The service and breakfast were both good. I even forgot something, and the hotel called to thank me for it. However, the strange thing about this hotel is that the air conditioning only turns on at 6 PM. I came back from Maiji Mountain in the afternoon and was really cold, wanting to rest in the room. But I ended up having to wear my down jacket indoors. Air conditioning only starting at 6 PM? This is the first time I've encountered something like this in all my years of traveling!

We stayed here with our child because they wanted to go swimming, which is why we chose this hotel. Upon check-in, we received a free room upgrade, and the front desk staff were all very welcoming. The breakfast was also delicious, especially their radish and pork buns—definitely a must-try, they were incredibly good! Our child also loved the swimming pool. The only downside was that the room didn't have heating; it seemed to be a fresh air system. In the afternoon, due to the room's orientation, it got very hot, but then it became extremely cold late at night and in the morning! This aspect really detracted from the experience.

First time in Zhangye doing the Silk Road. We’re Australians and don’t speak Mandarin. The hotel is brand new and the facilities were great. Service was fantastic and even though the reception couldn’t speak English they were so helpful and we communicated using a translation app to recommend restaurants and help us book transport. The General Manager of the hotel is called Jeffery and he speaks fluent English and was very helpful as well. Definitely recommend this hotel for tourists.

This hostel is the best stay for my trip. Everything ais good. The hotel is decorated with woods, so mostly all are wooden made. Very classy & super clean. Very friendly & helpful stuff. Have free cleaning services. The hostel just in front of the old town which at night u can walk around. Also very near the Fu Si Miao about 15 min walks. There are plenty of restaurant just outside the hostel. Good taste and not expensive too. All the below are within walking distances

Facilities: The only downside is that I could hear everything my neighbors said. Hygiene: Very clean, someone cleaned it every day. Environment: The environment here speaks for itself, perfect for watching the sunrise 🌅. Service: The service here is really great, probably because it's the off-season. Room service arrived as soon as I called, and they even delivered takeout to my room. The restaurant staff were incredibly enthusiastic. I would definitely stay here again.

It is a new hotel just opposite Zhangye West hsr station. The room is big and clean with good amenities provided. Hotel breakfast was decent. It's got beef noodles and dumplings on alternate day. The DIY laundry room provides only 3 washers & 3 dryers whereby 1 dryer was out of service. It's pretty a long wait on my days of stay. Fruits and yogurts were sent up to the room everyday, which was very thoughtful.

The bright lobby and warm and thoughtful front desk immediately give you a feeling of being at home, and the fatigue of driving for hundreds of kilometers. The front desk clerk is professional and standardized. The corridors of the rooms are wide, the carpets are clean and refreshing, the room layout is novel, the functional areas are clear, and the lighting layout is thoughtful. Self-driving parking is convenient, the ground and basement can be satisfied. Breakfast is good, super general hotel of this class, guests who are eager to hurry can receive ”breakfast package”, the service is very thoughtful. The whole hotel has a strong cultural atmosphere and a petty bourgeoisie. Whether it is a business trip or a rest, it is a good choice of accommodation.

Traveling to Zhangye, my stay at this five-star hotel was absolutely perfect! The location is super convenient, within walking distance to the Bell and Drum Tower, and not far from the Danxia scenic area, making getting around a breeze. The hotel's ambiance is elegant and grand, with lush greenery adorning the lobby and a fresh, pleasant aroma. The service was incredibly thoughtful and attentive; the front desk processed my check-in efficiently, proactively helped with my luggage, and even offered a welcome fruit basket. Any requests were promptly addressed. The room was spacious and bright, with impeccable cleanliness – not a speck of dust in any corner. The bedding was soft and skin-friendly, feeling like I was sinking into clouds. The smart home controls were incredibly convenient; just a call to ”Xiao Du” allowed me to operate the air conditioning and TV. The bathroom had a separate wet and dry area, with excellent water pressure, and even thoughtfully provided a foot bath tub and mugwort packets – soaking my feet after exploring the Danxia landforms was so therapeutic. The soundproofing was superb, ensuring a peaceful night's sleep until morning. The facilities are comprehensive, and breakfast even includes local Zhangye specialties. The value for money is outstanding, I'll definitely stay here again next time!

This was the second Mercure hotel on our trip, and overall, the facilities were quite good. **Facilities:** The hotel is well-equipped. The lobby is clean and bright. As expected from an Accor property, the decor style and design elements are largely consistent. What truly stood out was that on each floor's common area, right outside the elevator, there was a row of complimentary bottled water. This is quite rare in other hotels and very convenient for guests to grab. Breakfast is served on the 21st floor, offering a panoramic view and a great sense of openness. On another note, staying on the 14th floor, the water pressure was a bit low, and the shower felt like it didn't have enough flow. **Hygiene:** The room's cleanliness was generally acceptable, but I found a long hair stuck to a tile in the bathroom. It felt like the cleaning wasn't thorough, which was a bit off-putting. Also, there was a small tear on the bed linen. I'm not sure if it was an oversight, but ideally, it should have been replaced. **Service:** The hotel's front desk manager took my feedback very seriously. Afterwards, they even proactively called us to inform us that the issues had been rectified. This was truly excellent.

We had a nice stay there. Hotel is located near drum tower. Convenient to walk around to the food area. The receptionists are helpful and courteous. Breakfast is quite good and healthy for people who don’t like local spicy food. Room is clean.