The room was good, and the room service was unexpectedly excellent. The complimentary drinks in the room were a nice touch. The front desk staff was helpful, but there is room for improvement in maintenance. Attention is needed regarding the condition of the rooms; for example, the posters were semi-detached from the wall, there was a crack in the ceiling, the water heater was not working, the toilet door mat was missing, and there was dust underneath the bed. I hope these issues can be addressed, as a 3-star hotel should strive to meet international standards. Overall, I am satisfied with my stay.
Repeated stay, overall comfortable stay.
One of the day I left in the morning and indicate room service needed, and came back at night only to realized the door was not closed and locked after service, my room was open the whole day through.
Luckily i do not lost any expensive belongings, but imagine what other people can do, as the hotel is above a crowded shopping mall, where the entrance or lift to the hotel do not have restricted access for public, people can go in and hide inside, or set up hidden camera, or any unimaginable behavior.
Complaint to the lobby counter 1st thing in the next day morning, staff politely apologize and lodged a report.
Came back that night to find the room service that day is not up to standard compare to the previous 3 days. Plastic water bottles were not collected, 3-in-1 coffee and tea were not replenished, new plastic water bottles are crumbled that it can barely stand on it own. After finished drinking 2 bottles only realized when i opened the caps, it doesn't felt like its attached to the seal ring, could be recycled bottle with tap water in it, or just my imagination.
Either the room service staff is retaliating or simply service not up to standard.
The room is very comfy n clean n i’ve stayed many days as my son was admitted to the hospital due to accident..n i could say I’m quite satisfied and happy but towards my final 2 days before checking out the housekeeper didn’t really clean the mess on the table and that’s all my complaints… overall were good…tq
A simple hotel with medium range price. Family unit comprises of 2 connecting rooms with 2 single bed unit and one more is queen bed. Breakfast buffet is ok with the basic food like nasi lemak, bread, cereal, fruit and cake are provided.
They only provide 2 super soft pillows in each room, not comfortable at all. No soap bar or liquid handwash soap. Only provided with 1 shower & shampoo gel in each room. Please seriously consider providing soap bar so that it is easier to wash hand. This hotel is also very strict with check out time, not even an hour free extension. Every hour extension is chargeable at RM32.40
Feels like this is more of a low cost low budget hotel. With the rate charged, perhaps can pay a bit more to book at other better equipped hotels. For me, soap and decent pillows are necessities even for all basic hotels.
Visited during off-peak season and the crowd of guest is fine. However, as it is located in PD Waterfront, there were bar and restaurants open till late night and the music were loud, to the level that I could hear it clearly in the room.
To make my trip worse, there were a live cockroach in the washroom after I checked in, not sure how long it stayed, but it caught my attention in midnight. Complete nightmare to me.
Requested for a deep cleaning for toilet the next morning but it didn’t been attended.
Parking was plentiful available.
I really appreciated when the reception did entertain my request to get room at the ground floor bcoz i came with elderly. At first she said there's full. Tq
We paid RM200 for a night (standard room) without breakfast. Got our requested room without carpet. The floor was quite sandy. Staffs were friendly. Hotel very outdated. Standard room don't have fridge. The toilet was very small - smallest toilet ever. Location beachfront but you have to cross the main road. Quite dangerous to cross by walking because all the vehicles were speeding down the hill.
I recently stayed at this hotel and had a pleasant experience. The room was clean and comfortable, with all the basic amenities provided. The staff were friendly and helpful, making check-in and check-out smooth. The location was very convenient, close to major attractions.
However, it is quite noisy at night, maybe due to weekend and Public holiday. But we really enjoyed our stay. Overall, it’s a good choice for a short stay, offering great value for money. Would recommend it for budget travelers.
We’ve check in late.
Very tired and at the 1st place I’ve wrongly booked date. Should be book for that night but i’ve booked a few days after!
The ladies (receptionist) mentioned i can cancel that oder and try new booking for that night.. Luckily with some evidence i’ve got my money back!
We’re very happy with their services. I have problem my knee to climb stairs. & Their receptionist allow us to use one room in the ground floor!
Love the simplicity of this place..
Love the kidness & politeness ladies receptionist..
Love much for the price!
If u have tight budget for accomodation & short vacay I recommend this Clove Hotel for U!
Simple yet cosy..
Very decent hotel if you just need to put up a night. Receptionist very friendly & helpful. Great location as it's close by to the mall, hospital, and eateries. Dated furnishing but reasonably clean.
Good
59 reviews
7.7/10
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8.2/10
Very Good
GGuest UserVery nice accommodation. Near to the beach. Studio room is so nice. You can look at the seaview directly.
AAnonymous UserA simple hotel with medium range price. Family unit comprises of 2 connecting rooms with 2 single bed unit and one more is queen bed. Breakfast buffet is ok with the basic food like nasi lemak, bread, cereal, fruit and cake are provided.
They only provide 2 super soft pillows in each room, not comfortable at all. No soap bar or liquid handwash soap. Only provided with 1 shower & shampoo gel in each room. Please seriously consider providing soap bar so that it is easier to wash hand. This hotel is also very strict with check out time, not even an hour free extension. Every hour extension is chargeable at RM32.40
Feels like this is more of a low cost low budget hotel. With the rate charged, perhaps can pay a bit more to book at other better equipped hotels. For me, soap and decent pillows are necessities even for all basic hotels.
SsitiBeen here for 2nd time. First was on working days so not many people were staying plus the hotel gave me a room with seaview although i booked a room park view. The 2nd time was on school and public holiday so all rooms are fully booked and there were so many people queueing to check in. I checked in at 2.30pm and only got my room at 4.20 which made me waiting at the lobby almost 2 hours. I asked the staff 3 times and they politely answer my query although there were other few guests that also getting mad as rooms were not ready yet by housekeeping. I manage to get a room after 3rd query. The room is spacey enough for small family with 2 kids. The room has not much changed from my first visit 2 years ago. The floor had been changed to vinyl/spc and the bath tub in the bathroom also been removed. Room cleanliness is better than before. Only the corridor remain dirty as the old carpet still remain and dirt and beach sand can be seen clearly on the carpet. Maybe it can be changes to vinyl/spc also. Housekeeping should be improve in future to avoid guest wait too long to get a room. I like this hotel as it is not so pricey less than 200 on public holiday and about 100+ in working days and the location is near to beach and got swimming pool with walking distance. At night it was quite scary to walk from lobby to our room. Sometime can hear kids yelling suddenly at the corridor and other rooms from our rooms.
GGuest UserThe place was nice, cozy and beautiful.
The host was friendly and helpful.
The location was easy to access to nearby foods/restaurants and attraction places near PD
Will recommend to my families n friends .
Value for money.
AAnonymous UserRepeated stay, overall comfortable stay.
One of the day I left in the morning and indicate room service needed, and came back at night only to realized the door was not closed and locked after service, my room was open the whole day through.
Luckily i do not lost any expensive belongings, but imagine what other people can do, as the hotel is above a crowded shopping mall, where the entrance or lift to the hotel do not have restricted access for public, people can go in and hide inside, or set up hidden camera, or any unimaginable behavior.
Complaint to the lobby counter 1st thing in the next day morning, staff politely apologize and lodged a report.
Came back that night to find the room service that day is not up to standard compare to the previous 3 days. Plastic water bottles were not collected, 3-in-1 coffee and tea were not replenished, new plastic water bottles are crumbled that it can barely stand on it own. After finished drinking 2 bottles only realized when i opened the caps, it doesn't felt like its attached to the seal ring, could be recycled bottle with tap water in it, or just my imagination.
Either the room service staff is retaliating or simply service not up to standard.
LLizabethTanyaSharing our true review to help anyone interested to be more prepared to enjoy this place.
Positive:
The host is pleasant and helpful.
Overall, It’s a nice, modest place to get away from the city, and no cell connection means you are forced to disconnect. You can purchase a 3 days internet package for a small amount, but connection is poor. This is fine with us as we were happy to be disconnected but able to maintain limited connection to internet for essential things we needed to do.
Be prepared to get the most of your experience:
Prepare your own toiletries, slippers, package food to be comfortable because they provide only a small bottle of shower gel and 2 towels for each person. The kitchen is well equipped for a proper cooking but no condiments or cooking oil, only with a couple of instant coffee and tea bags.
No restaurants near by, difficult to get food, and no Grab cars come in to take you out. (So you have to drive or pay more for taxi they can help to call for you - the taxi drive is amazing man, though a little costly)
On our second day, we discovered a Chinese Villa nearby and ate at its restaurant (need to pre-book)
GGuest UserPre check in
Instructed well by the housekeeper ✅✅✅
Ample free parking lots
Post check in
House was cleaned 🥳🥳🥳
Overall happy with our stay
2 beds 1 king n 1 queen
Thank you!!
JJovonneHad an amazing stay at the villa!
It felt extra homely because Rosslee and his colleagues were so friendly and welcoming. Food was great (especially mashed potatoes), with Rosslee double-hatting as the chef. Was initially worried about the accessibility of food so we prepped instant food in case we got hungry at night.. but we were so well fed throughout the stay. If you love snacking like us, just buy some snacks & drinks before driving up since there isn’t any convenience stores nearby.
This villa is literally within the nature, on a secluded mountain, so manage your own expectations on mosquitoes & bugs. Did some homework and prepared some mosquito repellents and coils prior to checking in. Also try to check in during the day as the drive up can be intimidating after sun sets.
Soundproofing in the room isn’t the best too but isn’t it quite amazing how they can build this villa on the mountains already?
Overall 10/10 stay for hubby and I!
MMasflinstoneThe room was good, and the room service was unexpectedly excellent. The complimentary drinks in the room were a nice touch. The front desk staff was helpful, but there is room for improvement in maintenance. Attention is needed regarding the condition of the rooms; for example, the posters were semi-detached from the wall, there was a crack in the ceiling, the water heater was not working, the toilet door mat was missing, and there was dust underneath the bed. I hope these issues can be addressed, as a 3-star hotel should strive to meet international standards. Overall, I am satisfied with my stay.
GGuest UserHotel staff are friendly and helpful. Facilities are clean and basic amenities like toothbrush, tooth paste and shower gel provided with towel. Room has kettle, coffee and biscuit. Safe for solo female traveller.
Food available down Rasah road.
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