Front desk and breakfast staff is excellent and very helpful. They provided assistance on anything we needed like charging adapters, travel and parking information. Hotel and room is very clean.
The bar is the only issue. They don't have a bartender so anyone needing drinks will need to tell the front staff how to make the cocktails.
We booked a double room with breakfast for two via Trip.com. However, upon arrival, the hotel system only showed the reservation for one person. Fortunately, the lady at the front desk was very kind and helped resolve the issue. We confirmed at the counter that the booking included a room for two and breakfast for two.
Unfortunately, the same issue occurred again the next morning — the system could not find any record of our breakfast booking. I resent the booking confirmation through Trip.com’s AI system, and while the hotel staff did their best to assist, the misalignment between Trip.com and the hotel system caused unnecessary inconvenience. I’m sharing this experience in hopes that it helps improve the overall booking process.
Aside from this issue, the hotel was convenient to reach from Zurich Airport via Bus 510, and the facilities matched the photos.
Walking distance to shopping mall. Located nearby business area and a short distance to airport. Great place to stay if you have early morning flight or arriving late night from the airport.
It's not very close to the airport and a bit far from Zurich's main city, but public transportation is quite convenient. The air conditioning is sufficient and European standard conversion plugs are prepared.
This is a pretty new hotel near the airport so the room is quite clean and nice looking. There are several fast food restaurants and a couple supermarkets nearby, which is convenient. front desk staff are friendly. The only issue was my room’s hot water seems not working so it is a bit annoying that you hope to take a shower but have to withstand some very lukewarm water even though I turned the nob to the highest temperature setting. The front desk listened when I complained during checkout so hopefully they fix it for the next guest. Oh, this hotel has AC, pretty important to have during summer travel in Europe. I still recommend it believing the shower issue was just a single case.
Excellent location; the only issue is that there’s no air conditioning or fan, and if we open the window, train sounds are very annoying. Compared to the price, it’s a good deal.
Located near the airport, the hotel provides a free shuttle service for airport pickups. For drop-offs, there's a charge of 10 CHF per person, and advance booking with the front desk is required. A station is conveniently located just a 10-minute walk away.
The hotel is clean, well-maintained, and fully equipped. It feels relatively modern compared to many hotels, resembling an express hotel, but the overall quality is quite good. Breakfast is included and starts as early as 4 AM, catering to the many guests with early flights.
The accommodation is opposite the train station. There is a supermarket nearby. There are shops and restaurants around. But the room did not match the one booked. Booked a room for 4 people but slept 3 people. It was a room with 1 single bed and 1 bunk bed, but the actual room was a room with 3 beds, so I'm not sure if the room size is narrower or wider than booked. The bed is comfortable. There are 3 pillows, but they are all flat. The bathroom has a bathtub, but the glass partition cannot prevent water from leaking out, causing water to flood the floor. The foot towel is wet. The liquid soap smells good. Breakfast is very good, with a lot of variety.
Excellent service and attention, I had a countertime to reach the time agreed at the check-in and they were very friendly, spectacular breakfast and comfortable room, recommending widely.
The room was fairly standard. The bed was a bit narrow but otherwise comfortable. We liked the non-carpeted floor. There was a L'Or single-serve coffee machine in the room, much appreciated. Wifi was good. Breakfast was good.
The flat-screen TV in the room was not at all ”smart”, apparently satellite input, poor reception, and only a very small fraction of the provided list of channels was actually available.
The thermostat (?) in the room made odd noises several times per hour. There was no ventilator in the bathroom, and 2 of the lightbulbs in the bathroom were burnt out. The set of 3 electrical outlets at the desk were not functioning.
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GGuest Usersuch a convenient and surprisingly cozy option to stay near airport! I actually didn't spend a night and just needed to kill 10 hours at the airport and this became very handy. Glad to book this capsule hotel instead of keeping my luggages at 80% of its one-night stay cost at the airport. The staffs didn't feel very welcoming especially when you arrive early and had to ask them a favor to open the luggage room but cannot complain at this price. Would definitely come back
GGuest UserThank you for your kindness
We stayed at this hotel for the first day in Switzerland and It was a perfect choice
They greeted us with a gentle smile, with free upgraded room and all day they treated us very kindly, giving us extra towels and keeping our keys
Especially, the next day I was so sleepy that I couldn't go down to have breakfast, so my husband went there by himself, but the manager offered him to take my breakfast to our room , so I could enjoy as well
It was a perfect their generosity and their bread as breakfast was amazing, I love it!
Your hotel makes us love Switzerland more and more
and I highly recommend this hotel to you as a good start of your journey!
DDeborah TongZleep Hotel Zurich-Kloten does what it sets out to do for an overnight stay before a flight out of Zurich Airport. It has the bare minimum in terms of amenities and customer service, with an automated check in machine that requires you to manually enter all your own details, and nothing (including no kettle, tea/coffee) in the room other than basic furniture and linen. DO NOT use the airport shuttle service advertised next to the check in machines. It is run by a third party provider called Simul Group, which is an absolute scam. I had booked and paid for a pick up for the morning of my check out, didn’t receive a confirmation and so called the company, who told me to check with reception the next morning. The next morning, reception did not have confirmation of my booking, so they called Simul Group, who claimed they did not receive my booking and advised me to book and pay again. I was not going to pay a second time, so called them twice myself but they did not pick up. Hotel reception helped me to call them again and they picked up immediately, saying they didn’t want to speak with me because they couldn’t speak English, even though they had spoken to me in English the night before. After much persuasion by hotel reception (including with proof from my banking app that I had indeed already paid), the company finally agreed to the pick up, but they still did not send any receipt or confirmation of payment. Avoid using Simul Group at all costs and go down the road to catch the public bus to the airport instead.
JJennygyanEasy to self check in and the breakfast was great
Room with bath tub
Nearby tram station no.4 and Coop supermarket so BEER time
Just room a bit dark
Sstw2566Good location, easy access by bus from zurich HB. Well equipped with amenities which you can cook simple dishes.
No kettle in the room is a little bit inconvenient. And my room is near the road, so it's noisy for cars passing and sometimes men talking outside.
PPhoebearound 10 mins walk from ZurichHB easy to walk to two big luggage, hotel provide strong air-con which is good under a hot weather.
the microwave oven is easy to use and we made ourselves a lovely dinner
beddings are very good and soft
luggage lockers are all full when I arrived (around 13pm) we put it in the room (not in the locker) very unsecured as the don't guarantee the safety of the luggage ( have a memo sticked on the wall)
self check in is good but too rigid, i tried to checkin the room at 15:00 but still need to wait for the hotel to send the confirmation message to checkin the room .
few street behind the hotel is a bit complex has stripping club and bar
AAgustina GunawanRoom size ok for 3 adults
But cleanness big no
They don’t clean the floor because still left garbage on floor in next day
No amities like toothbrush shower cap flipper , only shower gel
GGuest UserVery good location,ambient,typical local,room original with painting historique parts of the city.Clean.Good beds.
Our room 105 very bad connection internet nowadays easy solving problem but i am not the owner.I can not understand that free roaming still not excist in Swiss while it is possible everywhere in Europe.
GGuest UserThe location and facilities were good, and the self check-in process was convenient. However, the room had a very unpleasant smell, like ********* or something similar, which made the stay uncomfortable. This issue really affected the overall experience. If the cleanliness can be improved, it would be a much better place to stay.
GGuest UserI booked two rooms with a garden view, but one room faced the road and houses while the other faced the hotel's restaurant and some blocks of houses with a few trees. So, I guess it must be the ”garden view,” though clearly not all rooms have a true garden view—unless we have different definitions of a garden.
The shower was ridiculously tiny, with a triangular shape. I believe any man larger than average would have difficulty using it. You can barely turn around in the shower, and the water flow is not stable, sometimes fast and sometimes slow.
The breakfast was poor. The restaurant waitress did her very best, despite being the only one helping all the customers in the restaurant and also assisting with checkouts. It was clear how busy she was. However, we waited for more than 45 minutes for boiled eggs to be replenished in the buffet area. The fried eggs were very oily and not fluffy at all—if you've been to a cha chaan teng in Hong Kong, you know what I mean. The choices and amount of food were very limited, and we left with empty stomachs. It was probably the worst hotel breakfast ever.
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