The room was very nice. When I checked in I asked about parking. They said I could go around the corner and park, it is connected to the hotel, and it would cost $29 for the night. When I left the hotel and tried to get out of the parking lot, the cost is $69! I drove around to ask about this problem, the girl at the front desk had no idea. She took my email address and said the manager would contact me when he arrived. It has been 24 hours and I have not heard from the manager. Obviously I’m not very important to this hotel so I will never stay there again. They lied to me when I checked in and then never responded to my complaint. I would have booked a different hotel if I knew I was going to be charged $69 parking for one night! Stay somewhere else.
The room is very big, the tap water is very big, the hot water is very smooth, and the water in the bath basin is bigger than other hotels. The shower gel and shampoo are all in large bottles of Defu, and I usually use the products I bring with me.
Not as far from the subway station as expected, the room is bright, the bed is very comfortable, and the price is very high. The parking lot is on the underground floor, 35 knives a day, basically fair.
The hotel is close to the airport, so the noice from flights can be bothersome for someone who is light sleeper like my husband. Also, I did not know that if i book through trip.com, i don’t get to enjoy my hilton honors benefits, which is surprising. I do generally book through agency for business travel and this is never a problem
Overall a very nice hotel for its location, services and room size/setup. Everything is new of this hotel. Free breakfast including non-dairy beverages are very nice. I had an unusual surprise to find used towels hidden in the under the sink cabinet by previous guests (not the hotel’s fault, who would know your guests hid towels under the sink). I also had an unusual surprise to find one side of my clean looking pillowcase smelled like old oil (probably essential oil that couldn’t be completely washed off). I would stay again.
hotel was generally acceptable for its price level and location. the positives were the very friendly and helpful front desk and cleaning staff. the room was large enough for two, and the bed was comfortable. downsides were simply that the amenities were not all that great, with a very small indoor pool and limited workout room. but, really, it’s fine overall. would stay again if in the area.
Quite good, staying at one o'clock in the morning, the bed is a big decoration and a little modern. The downside is that the breakfast at the restaurant was very poor. I walked two blocks to eat breakfast. Suitable for temporary stay for one night
It was a great stay! The remote was broken so no tv for the weekend but overall, it was a great place & the location is in the heart of Rockville.
Very Good
108 reviews
8.5/10
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XXiangshuiwangdaThe room is very big, the tap water is very big, the hot water is very smooth, and the water in the bath basin is bigger than other hotels. The shower gel and shampoo are all in large bottles of Defu, and I usually use the products I bring with me.
AAnonymous UserThe room was clean and the facilities were old, but it was easy to use. The hot water in the bathroom is a bit slow. The restaurant has a light meal that can temporarily solve breakfast, lunch and dinner. The staff is very professional. The restaurant staff is very welcoming.
Jjasehhotel was generally acceptable for its price level and location. the positives were the very friendly and helpful front desk and cleaning staff. the room was large enough for two, and the bed was comfortable. downsides were simply that the amenities were not all that great, with a very small indoor pool and limited workout room. but, really, it’s fine overall. would stay again if in the area.
LLyrael1989It is amazing here the people are great the room is awesome. We were able to put our games up and everything it feels really home like here.
GGuest UserTook the wife out of state for our 10 year anniversary. She was so excited to be staying at an Aloft again as we have in the past! We got into the room, my Flowers were there, which was great. We adjusted the AC to our comfort likings and 4 hours later after being at the beach, the temperature in the room was 78.
Called the front desk, they said there isn't anything they could do. Maintenance checked the panel and all is fine but our room was above the indoor pool. The pool room was found to be 80+ degrees but no one agreed to trying to lower the temperature of the pool room. Instead they suggested we open the balcony door and give us a box fan.
The outdoor temps were in the upper 80s low 90s. There was a hint of a breeze but when the box fan was dropped off, we came back from dinner and it was tolerable with the door closed. No check up from management, the staff was quite short with our concerns and requests.
Overall the stay was amazing but disappointing
GGuest UserThe room was very nice. When I checked in I asked about parking. They said I could go around the corner and park, it is connected to the hotel, and it would cost $29 for the night. When I left the hotel and tried to get out of the parking lot, the cost is $69! I drove around to ask about this problem, the girl at the front desk had no idea. She took my email address and said the manager would contact me when he arrived. It has been 24 hours and I have not heard from the manager. Obviously I’m not very important to this hotel so I will never stay there again. They lied to me when I checked in and then never responded to my complaint. I would have booked a different hotel if I knew I was going to be charged $69 parking for one night! Stay somewhere else.
GGuest UserI stayed for 4 days, but only cleaned the room for one day and replaced the amenities once. The hotel policy is that way, but only cleaned the room once every 2 days and no water or toothpaste toothbrush. Especially 3 people booked, but only 2 people were provided in the room. There was no bottled water in the room, so it was uncomfortable to ask the counter every time.
Parking should be parked in the paid parking lot, but I got in the public parking lot in front of me in the evening and came out in the morning, and it cost $70. The belly button was bigger than the belly button, so it was a burden
TTrishI was only there from around 10pm until 7am so I didn't get a lot of time to really rate it. But my room was super clean and it was very comfortable. I could open the window which I really love being able to do and meant I could turn off the fan/air conditioning ... which was a good thing also because it was an old and pretty noisy unit. I would have liked more light in the bathroom. It had a microwave, coffee maker, iron and ironing board. The breakfast was surprisingly good with nice bacon, potatoes and tasty eggs, juice, pastry options. It was only around 20 mins from downtown Baltimore. All the staff I dealt with were friendly. I would stay there again.
GGuest UserI always love staying at Best Western Plus, well one down fall is every time someone closes their room door you hear it in your room so you'll be up early , well it's annoying so that means you are up by 7am unless you're a hard sleeper. Good thing I get up early.
The decor is updated ✅
The front staff is great ✅
House keeping is great ✅ mm
The breakfast is pretty good the only thing with that is they barely make enough where they may have to go back and make a few items and the gentleman and the woman that works that area act like they paid for the food they will sometimes stand there and watch what you're doing... Like geez let me breathe
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