The amenities could have been better, ie Bar, music centre or better spa facilities and swimming pool, service was great very attentive. Cleaning could have used slight improvement and the fridges dont keep the drinks cool enough. Also they charge more than other hotels for soft drinks!
I am writing to express my dissatisfaction with the current policy of the Accor Hotels Group regarding the accrual of loyalty points. Specifically, I am disappointed that my request to add points for a 23-night stay at the Mercure Muscat was denied. This stay occurred within a period of less than two months and was booked through Trip.com. I believe that the exclusion of points for bookings made through third-party platforms is unfair, especially given the length and value of my stay. I hope the Accor Hotels Group will reconsider this policy to better accommodate loyal customers in the future.
3rd time stay. All good. They upgraded my room, but I didn't find any difference with anything. The same number of amenities, which was for one person (my previous feedback). Also, the toilet stinks, and the sound from the vent or sth is heavy at night. Room 227. I will still return to this hotel, as it is safe, easy location, overall cleanliness is good and value for money!
I regularly stay here when I am in my muscat office. Great location, awesome staff, and service. I always get upgraded to the suite. Highly recommended
From checking in to checking out it was faultless.
Brilliant hotel, great facilities, great food and awesome customer service!
Room was perfect
Gym was perfect
Pool was perfect
Breakfast was amazing
Coffee bar/ reception area and outside sitting area fantastic.
Also 2 fantastic restaurants outside but attached to the hotel and 4 brilliant coffee shops one of which is a Starbucks and the only one I didn’t visit.
Without doubt I’d stay here again. 10/10 especially for what I paid.
Decent clean functional hotel, extremely businesslike, everything as it should be but staff were very aloof and unhelpful, when I asked the receptionist to help me with a taxi she walked away, when I asked her colleague he refused and told me to use the ripoff opportunist taxi drivers that were constantly loitering in the lobby and change extortionate prices, customer care non existent but am absolutely fine hotel otherwise
The staff was helpful when attempting to get a taxi but it seems that there are some things that are lost in translation when other inquiries are made. It's odd that sometimes the housekeeping wouldn't understand the need to replace creamer, soap, tissues or toilet paper. We stayed for 9 days. Walking distance to the coast which was nice. The breakfast offerings were adequate but maintaining the temperature of the food was not a priority.
I was really not happy with this stay , Bad beds and pillows , you can hear every things from neighbours , I got one was a crazy 2 o’clock at the morning movings room furnitures and it load like the sound of thunder !! when any body left there room in the night or morning the doors closed as hitting and shaking the whole floor 😧
Never to this place again it was a trap with price and this place can be 4 stars at the reception but the rooms are 3 stars not more…
We stayed for three nights, the room was clean and spacious, the breakfast was rich and varied, and we were surprised to have three dozen fish and monkey peaches. The elevator leads to Grand Mall, which has supermarkets and restaurants, clothing, etc. Every waiter is very warm and thoughtful. But the taxi outside the hotel is twice as expensive as the taxi downstairs, which brings us inconvenience. Breakfast number one
Nice place to stay in oman
Nice staff and facilities
Bad thing is the room windows - a big room with only 2 windows with 1 is fake and blocked by wall while the other 1 is directly with garden and being scared once a staff washing window during sleep
Very Good
76 reviews
8.9/10
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8.4/10
Very Good
GGuest UserThis hotel is strategically located close to the Avenues Mall. Attached to this mall (and closest entrance to the hotel) is Lulu Hypermarket -an amazing supermarket with local and international brands, and a fantastic bakery. This mall is a 5 minute walk from the hotel. However, you do have walk along the road as the sidewalk / footpath does not exist. But this is only for 300 metres. In fact you can get off the street, but it is gravel/ construction site, so you shoes will be messy. Uber and Grab do not exist in Oman. However, the hotel has two or three taxi drivers that will you take you anywhere. They use set rates, rather than a meter. For example Hotel to Airport run is 8 is Omani Rial (US $20). While this hotel is great for shopping, it is not the best for major attractions of Muscat. The main historical sites of Alam Palace, Ai Mirania Fort and National Museum is 21 kms from the hotel. About 10 Omani Rial is each way by taxi. However, there are very few hotels in this area, so most people stay in hotels near Malls in Oman. This is some form of Public Transport in Muscat, but it can be hard for tourists to use without changing to another bus or long walks. For example, the Royal Opera House is 10 kms from hotel. By using public transport this would require a 2.5 kms walk. The hotel rooms are quite spacious and feature comfortable lounge style chairs. The hotel is located near an expressway /motorway, but good soundproofing means this is not an issue. I was of level 3 and could just see the ocean in the distance (right) and the mall (to left). They do have ocean view room (more expensive higher up the building). The TV is very disappointing - small & old with fuzzy channels. Fortunately, the internet is great, so viewing most programs on the computer. The rooftop has great swimming pool and bar, but maybe a little too cold to swim with highs of about 22-23 C in winter. Staff at receptionist are very obliging. I can definitely recommend this hotel for shopping and good base to experience Muscat. However, as mentioned, it is long way from the major tourists attraction of the city and taxi is required.
Lluke_middlebrookStaying at the Shangri La Al Husn Muscat has been one of the highlights of our time in the Middle East.
We decided to go for my girlfriends birthday and the team worked exceptionally well with me to deliver a unforgettable experience.
Getting to the Shangri La was a bit of a challenge and taxis do not come cheap in Oman. Though it was not challenging I do wish there was a pickup/drop off option for the guests.
The inclusive breakfast was wonderful and ordering off the menu assured that everything you ordered stayed fresh. There was a mixup with our order due to a language barrier but the food was still phenomenal.
The in room breakfast and room service was a highlight as it allowed you to take full advantage of the room and with the inbuilt heaters in the dining table assured the food stayed hot. The value for money on in room dining was disappointing as an order of a burger and fries came with a small amount of fries, however that was fixed with our next order.
The afternoon tea was delicious, highlights being the fromage and watermelon and the scones. Each afternoon tea was different and kept the palate excited.
The happy hour beverages were also included and always came with a suprise canapé from the restaurant.
In terms of the staycation, it was perfect. The interior and exterior of the hotel is beautiful and the sound of the ocean left you relaxed for the stay.
I would like to raise that there was a lot of sealife by the beach which deterred us from swimming in the sea as we had heard a lot about the Omani coast and didn’t have much confidence in the beach patrol and lifeguards there. We noticed some playing on their phones but they were always happy to assist taking a picture for the two of us. I would suggest a more upfront approach when it comes to what you can expect in the sea there.
A visitors lounge was also available allowing you to take full opportunity of the facilities till you left for your next adventure.
GGuest UserThe amenities could have been better, ie Bar, music centre or better spa facilities and swimming pool, service was great very attentive. Cleaning could have used slight improvement and the fridges dont keep the drinks cool enough. Also they charge more than other hotels for soft drinks!
GGuest UserI contacted them regarding my invoice that includes a breakfast that is already paid and still no reply
More, still waiting for my deposit refund wherease the desk service told me the refund will be done in the same day than check out
MMaria DivinaLocation is in a good neighborhood, you can cook and the room is spacious. Suitable for long stays. However for me, there are better hotels to stay at in the same price range. Encountered a problem multiple times with the door lock, overall it's ok. The wifi is also good.
FFarah Binti RamliI had such a lovely stay at Sheraton Oman. From the moment I arrived, everything felt smooth and welcoming. One of my favorite things in the room was the coffee machine. I used it every day for my coffee break and absolutely loved it! The breakfast buffet was amazing, with so many options and everything tasting fresh and delicious. It was the perfect start to each day. The pool really stood out too - spacious, clean, and absolutely gorgeous. It was such a relaxing spot to unwind.
Overall, I truly enjoyed my stay and would definitely come back again!
MMisfit3rd time stay. All good. They upgraded my room, but I didn't find any difference with anything. The same number of amenities, which was for one person (my previous feedback). Also, the toilet stinks, and the sound from the vent or sth is heavy at night. Room 227. I will still return to this hotel, as it is safe, easy location, overall cleanliness is good and value for money!
GGuest UserDecent clean functional hotel, extremely businesslike, everything as it should be but staff were very aloof and unhelpful, when I asked the receptionist to help me with a taxi she walked away, when I asked her colleague he refused and told me to use the ripoff opportunist taxi drivers that were constantly loitering in the lobby and change extortionate prices, customer care non existent but am absolutely fine hotel otherwise
GGuest UserExcellent location - close to shops, eateries, minutes away from the airport bus. Great pool on the roof top with panoramic views. Breakfast is fine with hot food selections changing from day to day.
The staff, both at the reception and restaurant, was very accommodating and helpful. Thank you!
The room was spacious and the bathroom amenities were acceptable. One suggestion is to retire some of the old towels; some were frayed at the edges.
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