Stellar Amber Resort Hotel Reviews

Very beautiful scene in the morning. Staffs are very helpful. Though you should note that if you arrive at the pick up point later than 16.00, they charge you 400 yuan for transportation to the hotel up in the scenic area.

The sewer in the room stinks badly I booked a room with a view just to see the scenery outside, but the floor-to-ceiling glass was covered with bird ****! Bird ****! You can see the picture I posted! The service attitude was not good, quite impatient, which was totally inconsistent with the room rate of 980 in the off-season!

Poor service, bad breakfast

I understand that it is not easy to be on the top of the mountain. The costs are very high and the hardware is difficult to build. But for a room rate of 1,300, can't the service be a little better? 1. After arriving, the housekeeper didn't pick up the phone. I had to find the hotel by myself. After the reply that there was no luggage, he asked again. It was inexplicable. 2. During the period, the efficiency of the housekeeper's reply on WeChat was extremely poor. Moreover, it claimed to be a hotel, but there was no 24-hour front desk service. There was no way to contact anyone at night when there was an emergency? ! 3. The hot water in the room was actually heated by a small electric water heater. The service staff said that they would add some water to you later, but they never came. In short, from beginning to end, this so-called hotel had no service at all. We were a group of three and booked a tent on the other side for another friend. Not only did they pick us up when we got up the mountain, but they also had a good service attitude and coordinated to solve the drinking water problem. In terms of the view, I personally feel that the tent side is better. Attached are some photos of the scenery. Fortunately, the scenery brought a good mood and diluted the anger brought by this shitty hotel service. It is strongly recommended that you choose a tent.

Very disappointing hotel. They called me in advance to tell me that the water pipes were frozen and cracked, and there was no water in the room so I couldn't take a shower. Gao Shanshan said he understood and had no complaints. Later, when I met other guests, I found out that not all rooms had no water. Malicious deception. And the glass on the balcony was also broken.

The hotel is on Niubei Mountain. We stayed in a king-size room with an oxygen machine, a heater, and a private bathroom. It is December now. If it were summer, it would be good. Most people have altitude sickness when sleeping. It takes about 20 minutes to get to Guangmingding. It is very nice to take pictures. The breakfast is OK, and the hot pot for dinner, which costs more than 100 yuan per person, is also OK.

The water pipes are frozen in winter and there is no running water. This is inconvenient. But everything else is fine. Just tell the housekeeper if you have anything.

The hotel is at the top of the mountain. The conditions are limited, but it is not bad. There is even hot water. The food is OK. Because it is difficult to walk, the luggage is transported by the hotel for free. The bad part is the transportation of the scenic area~

The service is very good, the twin beds are upgraded to a king-size bed for free, and the housekeeper is enthusiastic!

It's a room as big as a container. The scenery is not as good as the tent over there, and the location is not that good. The only thing is that there is a separate small bathroom. I went there for breakfast at around 8 o'clock, and there was only a little porridge and some dried radish left. The restaurant was not clean. By the way, Niubei is not a scenic spot worth going to specifically

The room service is very good. The housekeeper Xiao Tao is busy and responsive! He also prepared a lot of food thoughtfully, and the room view is very good! Thumbs up!

The room is relatively narrow and cramped, which may be the case at the top of the mountain. The room is equipped with oxygen, free raincoats and nail shoe covers. The staff's service is very good, including guidance, meals, and transfers. The road condition into the mountain is very poor. Many collapsed areas were not repaired in time. We encountered rain and fog and saw nothing. The top of the mountain is clean and tidy. There are no messy charges. The parking lot 🅿️ also does not charge parking fees. I like this. 👍 . The price of go-karts is a bit expensive. Although it is a voluntary choice, it takes about an hour and a half for ordinary people to climb from the bus stop to the hotel. If you don't have the physical strength, you can only choose to take a transfer car or a go-kart to the hotel.

The 270-degree starry sky room I stayed in was very close to Guangmingding. I saw the stars and the sea of ​​clouds at night. The scenery was beautiful. Although I didn't see the sunrise, the stay experience was really good. Especially the housekeeper Xiaotian, I have to praise him. Although there was air conditioning at night, I wanted to soak my feet, so I asked him for a basin, and he found a way to send it to me. The next day, I wanted to buy a magnetic stove pot, and he also went to the cafeteria to find it for me. He didn't charge me, and he sent it to the kart point when I left. He was really warm and considerate. If there was anything, he would solve it quickly. There were also Xiao Yang at the reception point, Xiao Feng and Xiao Dai in the restaurant. Several young men were very enthusiastic. It was very cold at first, but because of them, it was instantly warm. Thank you for the hotel's training of employees, so that customers have a home experience and a pleasant trip 👍🤗

The hotel environment is very good, but the hardware is very poor, the toilet leaks, the room smells bad, the hygiene is not good, and there are frequent power outages. The service is not good either, it feels like the housekeeper just wants you to leave as soon as you are done so that they can continue to fool the next guest. The housekeeper knows very well that with their hardware and service, there will be no repeat customers anyway!