Premier Inn Hamburg City Klostertor Reviews

Room basic. But nice large shower. Strange that the personel both at check in and leaving did not speak english. You should expext that at an international hotel.

A very good place to stay. I definitely recommend it for everyone

Clean.

I arrived at night, but there was no staff, so I waited for a long time, and the staff asked me to pay again, but they asked me to pay again, and when I contacted Trip.com, they said it was all paid.... They said they didn't know, but I wonder if they really didn't know. The location also seemed like a slightly dangerous neighborhood.

Very clean. The breakfast is delicious. The location is convenient. Pleasant staff.

is acceptable. The front desk price is more cost-effective

沒拖鞋就有點無語，我深夜到的，問前台有沒有拖鞋洗漱用品哪裡買她説旁邊有店，我説現在還開着嗎，她説是的，我頂着冷風下雨出門後看到根本沒有一問別人老早關了，回來問她她給我睜着無辜的大眼睛一句話都不説賊無語

We got in at 2am. I tried getting attention at reception but no one was there. I put 2€ in the vending machine an it ate my money. I went to reception 3 times and asked ‘hello’. I was met by the night manager that said ‘shut up, you don’t need to yell’

Premier Inn places a lot of emphasis on ensuring their guests sleep well. In the reception and rooms, you'll find pictures themed around sleep. The beds are comfortable, there are blackout curtains, and the rooms are reasonably soundproofed. So yes, Premier Inn, we actually slept well. By the way, the wifi works fine, as does the rest of the minimalist setup. The hotel may not feel particularly cozy, and the staff at reception are more professional than particularly warm – but if all you're looking for is a good night’s sleep, reliable wifi, and an efficient morning shower, Premier Inn delivers. This branch is located a 1.4 km walk from the city’s central station.

This hotel is easy to get to on public transport from both the airport and the main station. The staff are very helpful and friendly and quickly sorted a room change from a double to a twin. The rooms are spacious and the beds were extremely comfortable. The bathroom had a walk in shower but no bath. We had an inside room that was very quiet. The hotel does have a restaurant for breakfast but we didn’t use it.

My 2 youngest children came out with my wife to visit me. The youngest of them is 6yo autistic non verbal and is still in nappies. From the very minute we checked in it was made clear that my son was being judged by the members of staff, in particular cleaners and the staff that organised breakfast. This was added by the bigoted guests who were staying here who thought it was acceptable to stare at my son and pass comment whilst he's having breakfast. My german is limited but one particular guest referred to my son as the german equivalent of a retard. Premier inn have ALWAYS made us feel welcome inclusive and not afraid but Premier inn Hamburg City Klostertor has totally done the opposite. Everyone at that pit of a hotel should be ashamed of themselves. I hope people read this and think twice before booking here

Everything about my stay was good. The staff was exceptionally friendly, the breakfast was amazing, and the location was convenient. However, the view was not perfect, there were no safe locks in the room, and a fridge was missing. Despite these minor drawbacks, the overall experience was positive. The welcoming staff and delightful breakfast made the stay enjoyable. كان كل شيء جيدًا، فالموظفون ودودون للغاية، وكان الإفطار رائعًا، والموقع جيد. لكن الإطلالة لم تكن مثالية، ولم يكن هناك خزينة في الغرفة، وكانت هناك نقطة سلبية أخرى وهي عدم وجود ثلاجة. على الرغم من هذه العيوب البسيطة، إلا أن التجربة العامة كانت إيجابية.

As another reviewer has said, you know what you are getting with Premier inns. This is in a practical location close to S-Bahn stations and not that far away from the Alster lake and (if you are looking for places to eat) the Lange Reihe. Rooms are clean and comfortable (not much storage). We didn't bother with breakfast as there is a nice bakery a short walk away where you can get coffee and a pastry (though it's not open on a Saturday). We made use of the bar, although it can be a bit hit and miss about whether anyone is around to serve.

We were looking for somewhere cheap and cheerful to stay for a weekend in the City. There are quite a few of the Premier Inn hotels in Hamburg (and one just along the road from this one). Thankfully we opted for Klostertor...... The Hotel is 5 minutes walk from both Berliner Tor and Hamerbrook train stations. Perfect for getting to the airport or the city centre (central station is actually 2 minutes only from Hamerbrook). There is a supermarket near by and a well known fast food restaurant walking distance from the Hotel. The main entrance is very nice and welcoming, the bar/lounge area had a great vibe and there is a vending machine for late night snacks. The staff were all pleasant and helpful and most spoke English as well as German. Nothing was a problem for them and I was happy to leave good feedback on the compliment cards (they are in the bowl with the Haribo sweets mmm). We were on the 5th floor. Quiet room with 2 single beds we pushed easily together. Plenty bedding and a choice of pillows. A nice rainfall shower, hair dryer, TV, plenty hangers and tea/coffee stocked. The room was very clean and we opted to donate meals to those in need by not requesting a room clean during our stay (not sure if this was an initiative in Germany or just the city). Plenty hand wash, body wash and towels. Not a single complaint and the Premier Inn "mood light" on the bed was a cool, nice little touch. Would definitely stay here again.