Wan'ao Hotel (Xi'an Administration Center Branch) Reviews

The service and price of the hotel was very good. It was tidy if not perfectly clean. The bathroom was standard with separated shower and strong water flow. Next time, I would choose a location closer to a metro line. Overall, a great chain to enjoy the sights in Xi’an. 

Great location, comfort beds. A few steps from several department stores.

This hotel was lovely! The staff were accommodating, and the room was clean and cozy. The bed was especially comfortable, and I enjoyed the hotel's ambiance overall.

The location was great - right next to some busy streets with Starbucks etc. Also not far away from the train station. But breakfast was quite poor. Also, you could hear people in the rooms next door quote loudly, as walls were very thin.

Actually stay here so many time, but this is first time, i comment : 1. Wifi no stable 2. stay two night, house keeping no tidy bed sheet 3. dun have shower gel, only have shampoo 4. soundproof very bad, daily noisy

权益月专享—咖啡礼赠:123456

设施：ok 卫生：ok 环境：ok 服务：ok

Perfect

This stay was a perfect trip! From the warm and professional reception by the front desk staff to the refreshing and elegant fragrance and the neat and warm layout when I opened the door, every detail made people feel thoughtful. The room is fully equipped with smart devices, the large projection TV and super soft mattress bring the ultimate enjoyment, and the constant temperature shower and brand toiletries in the bathroom are full of ritual! Breakfast is even more surprising-a wide variety of Chinese and Western food, and local specialties are also authentic. The most touching thing is the service team, which not only helps plan the surrounding tour routes, but also thoughtfully prepares souvenirs. When leaving the store, the porter escorted all the way, giving people a sense of happiness of "going home"! Highly recommended to all friends who pursue quality and warmth, I will come here next time

The hotel is very cost-effective. The room type was upgraded for free when I stayed in the hotel for the first time. The front desk staff provided good service and gave me disposable face towels and steam eye masks. The hotel has free parking and the staff can help with parking. There are smart control devices in the room. The overall look is new and clean. The air conditioning has a good cooling effect. It is close to the subway station and there are shopping malls nearby. It is very convenient for eating and traveling. The hotel also has a laundry room and a gym. Overall, it is good and worth recommending.

We were traveling as a family. Due to the change in the number of people, we changed rooms twice. But we didn't expect to regret changing rooms in various ways. First, the front desk couldn't figure out how many rooms we booked. Then, the rooms we changed either smelled bad or the air conditioner phone was broken. It couldn't be repaired. When we changed rooms, there were mold spots on the sheets! The most bizarre thing was that they said there was no room service at night, so we had to change the sheets ourselves. This was the first time in so many hotel stays that I changed my own sheets and quilt covers. This is the service and hygiene of this hotel!

The hotel is in a great location, very close to the subway station. There are Xidi Port and Darongcheng business district around. It is very convenient for everything. The hotel service is also very good, I will stay here next time 😉

Don't stay at this hotel! ! It's really bad! Hygiene: Really bad! Very bad! Very bad! Before we checked in, they asked us to wait for a long time at the front desk and asked someone to check the room. After waiting for a long time and checking in, this is the room they checked? ? ? ? There was hair all over the table when we entered the door. (I didn't take a photo at the time, thinking forget it, it doesn't affect anything if I don't sleep on the table) I put down my bag and went out without checking other places. As a result, when I came back at night and prepared to put on disposable sheets and quilts, I opened the quilt and found that the sheets were full of hair and unknown black **, and the pillows were also stained! I dare not think that if I didn't put on the sheets and opened the quilt to see if I slept in it like this Service: Speechless! I called the front desk to ask someone to change a set of sheets and quilts, but the cleaning staff had a bad attitude when they came. They even turned the tables and said that it was our disposable sheets that got on? ? ? I ask, is this the service attitude and handling result of this hotel? Not handling and apologizing in the first time, but constantly finding reasons to shirk the responsibility to the guests? The experience was really bad! I will never book this place again

The first booking was ok, but the second time I chose to upgrade the room type, but we were not upgraded. I contacted Ctrip customer service and they said they would upgrade, but they didn't upgrade us. The hair dryer was broken, the wind was cold, and the front desk phone in the room was not connected at all. It was busy when I called, and I didn't know what was going on. I contacted the front desk on my mobile phone and they said they needed to change the hair dryer. I waited for 30 minutes and they still didn't come. I couldn't stand it. It was so bad. I don't want to stay here again.