The Ritz-Carlton, Xi'an

The Ritz-Carlton, Xi'an Reviews

The Ritz-Carlton, Xi'an

No.50 Keji 2nd Road, Yanta District, Xi'an, Shaanxi, ChinaSee Hotel Details
The Ritz-Carlton, Xi'an
The Ritz-Carlton, Xi'anThe Ritz-Carlton, Xi'anThe Ritz-Carlton, Xi'an
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Guest Reviews

9.5/10
Outstanding
5690 review
Verified reviews
Location9.6
Amenities9.5
Service9.4
Cleanliness9.5
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All reviews(5690)
Positive reviews(5604)
Reviews with photos/video(2229)
Delicious breakfast(649)
Tasty restaurant(233)
Close to metro(227)
Luxurious(176)
Clean pool(158)
Good views(68)
Excellent afternoon tea(32)
Negative reviews(86)
Guest User
Club King Bed Room With Club Lounge Access
Stayed in Aug 2025
Family
13 review
10/10
Outstanding
Posted on Sep 14, 2025
After much deliberation and comparing many hotels across various platforms, I definitely made the right choice. The hotel was fantastic, and the service was incredibly attentive. The staff's service was consistently excellent and responsive. You absolutely *must* book an executive room – all your meals are sorted, and importantly, they are delicious! If breakfast quality is a priority for you, book this without a second thought. The butler service was exceptionally thoughtful and responsive to every request. The hotel's rear entrance leads directly to a shopping mall, which is incredibly convenient for families with young children.
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6/12
Response from Property: The ladies and gentlemen of The Ritz-Carlton, Xi'an are committed to providing guests with the most comprehensive personal service and facilities, ensuring they always enjoy a warm, comfortable, and beautiful environment. Your encouragement is the driving force behind our continuous improvement, and we will continue to work hard to provide guests with even better and more meticulous service. We welcome you to choose our hotel again, whether for business or leisure. We look forward to meeting you again.
Guest User
Deluxe King Bed Room
Stayed in Jul 2025
Business traveler
21 review
10/10
Outstanding
Posted on Aug 18, 2025
Another stay, and as always, the service was consistently excellent. The dining options, offering a comprehensive selection of both Chinese and Western dishes, were impressive. Breakfast, in particular, featured wonderful local specialties; the Roujiamo was exceptionally tasty, and the Western cuisine was also very good. I highly recommend the Eggs Benedict, and the coffee was genuinely impressive. A special shout-out to Sophie for her prompt and patient service during this stay – a big thank you for all her help! It was a truly wonderful experience overall! Its prime location in the High-tech Zone makes it incredibly convenient for both business and leisure travelers, truly hassle-free. I've taken some photos to share.
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6/16
Response from Property: Dear guest, we have received your nomination for Wu Huan and will share it with our team. Thank you for your support of our hotel; your satisfaction is our greatest encouragement. We are also delighted that you shared your beautiful photos with us, allowing more friends to learn more about our hotel. We welcome you to return often to experience more of our products and services. We look forward to seeing you again and wish you a happy life.
Guest User
Deluxe King Bed Room
Stayed in Aug 2025
Business traveler
2 review
10/10
Outstanding
Posted on Sep 18, 2025
Choosing this place for my Xi'an trip was absolutely the right decision! The overall experience far exceeded my expectations. First and foremost, the hygiene was impeccable; the bedding and bathroom in the room were spotless, truly showing meticulous attention to detail. The local specialty dishes were authentically prepared, with genuine flavors that never disappointed. The dining environment was also very comfortable. The accommodation's design was incredibly thoughtful, blending Xi'an's historical charm with a modern minimalist feel. Sophie clearly prioritizes the guest experience, always greeting us warmly and providing patient, detailed service. Overall, I had a wonderful experience and will definitely be back.
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Response from Property: 西安麗思卡爾頓的各位紳士淑女承諾為客人提供最完善的個人服務及設施,讓客人始終享受温馨,舒適又優美的環境。您的鼓勵就是我們不斷進步的動力,我們會再接再厲,為賓客提供更好更細緻的服務。 歡迎您無論商務出差或者休閑旅行再次選擇我們酒店~期待我們的下次相遇
Guest User
Deluxe King Bed Room
Stayed in Aug 2025
Solo traveler
2 review
10/10
Outstanding
Posted on Sep 14, 2025
The Ritz-Carlton Xi'an truly embodies the essence of a luxury hotel! I stayed for several days and had an absolutely fantastic experience. The facilities are pristine and feel brand new, the luxurious bedding was incredibly soft and comfortable, and I slept soundly every night. The SPA experience was an unexpected highlight – incredibly relaxing and rejuvenating. A special shout-out goes to Kelly from the Guest Relations team. Her service was warm, attentive, and incredibly thoughtful, always prompt in fulfilling any requests. I will definitely choose to stay here again on my next visit to Xi'an!
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Response from Property: Dearest guest, thank you for choosing The Ritz-Carlton, Xi'an as your home. We are honored to have provided you with a comfortable experience and wonderful memories during your stay. Every warm comment is a source of encouragement for us, ladies and gentlemen, to persevere in living our creed. We look forward to your return and to keeping you in our hearts.
Guest User
Deluxe Double Bed Room
Stayed in Aug 2025
Traveling with friends
7 review
10/10
Outstanding
Posted on Sep 12, 2025
The location is absolutely superb, right next to the metro station, offering unparalleled convenience for getting around. The surrounding area is bustling with high-end shopping malls and a vast array of dining and entertainment options. Despite the vibrant surroundings, the hotel itself feels like a peaceful oasis. There's an extensive variety of restaurants to choose from. Sophie was exceptionally welcoming and attentive to guest satisfaction. The room's bedding was comfortable, and the floor-to-ceiling windows provided expansive, bright views. Overall, it was a fantastic experience and comes highly recommended.
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Response from Property: Dearest guest, thank you for choosing The Ritz-Carlton, Xi'an as your home. We are honored to have provided you with a comfortable experience and wonderful memories during your stay. Every warm comment is a source of encouragement for us, ladies and gentlemen, to persevere in living our creed. We look forward to your return and to keeping you in our hearts.
Liutao
Premier Room I King Bed I High Floor
Stayed in Aug 2025
Business traveler
372 review
10/10
Outstanding
Posted on Sep 12, 2025
The hotel's design is incredibly tasteful, featuring a wealth of Xi'an cultural elements. It's subtly luxurious and very photogenic, especially the lobby and the grand staircase. The breakfast selection is incredibly extensive, offering not only local specialties but also high-quality Western pastries. The fresh-squeezed juices and sparkling wine truly elevated the breakfast experience, adding a touch of ceremony. Every staff member was warm, friendly, and proactive in offering help. Sophie, in particular, genuinely cares about the guest experience, making everyone feel truly at home. I would highly recommend this hotel to anyone visiting Xi'an.
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Response from Property: Dear guest, thank you for your support of The Ritz-Carlton, Xi'an. We are honored to have received your kindness. At The Ritz-Carlton, Xi'an, we are committed to captivating our guests through inspiring, passionate, and elegant service, enriching and deepening the Ritz-Carlton's legendary legacy with genuine dedication. We look forward to your return and will continue to create an experience that will inspire and inspire you.
Guest User
Premier Twin Bed Room I High Floor
Stayed in Aug 2025
Family
62 review
10/10
Outstanding
Posted on Sep 12, 2025
My stay at The Ritz-Carlton, Xi'an this time far exceeded my expectations! From the moment I stepped into the hotel, every staff member provided impeccable attention and service. The rooms are elegantly designed, offer fantastic views, and the comfortable bedding ensures a restful night's sleep. Sophie provided incredibly warm and attentive service, truly prioritizing the guest experience. The spa and pool are also perfect spots to relax and unwind. Whether for business or leisure, this is undoubtedly the best choice in Xi'an. Highly recommended!
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Response from Property: 西安麗思卡爾頓的各位紳士淑女承諾為客人提供最完善的個人服務及設施,讓客人始終享受温馨,舒適又優美的環境。您的鼓勵就是我們不斷進步的動力,我們會再接再厲,為賓客提供更好更細緻的服務。 歡迎您無論商務出差或者休閑旅行再次選擇我們酒店~期待我們的下次相遇
Anonymous User
Deluxe King Bed Room
Stayed in Aug 2025
Business traveler
4 review
10/10
Outstanding
Posted on Sep 11, 2025
Our recent stay at The Ritz-Carlton, Xi'an was truly exceptional. Every staff member, from the concierge and front desk to room service, was warm, professional, and incredibly proactive, anticipating and promptly addressing our needs. Sophie, in particular, showed outstanding proactive care and genuine attention to our requests, making us feel genuinely at home. The thoughtful turndown service and amenities in our room further highlighted the hotel's meticulous attention to detail. This unparalleled level of care made our entire trip incredibly comfortable and enjoyable. Thank you to the entire hotel team for creating such wonderful memories for us!
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Response from Property: 尊敬的賓客,您的好評和反饋,我們已經收到。非常開心您在西安麗思卡爾頓酒店有一次滿意愉悦的體驗。我們期待您和所有客人在西安麗思卡爾頓酒店的體驗,都會是印象深刻的,也歡迎您有時間常回來,祝您一切順利。
Guest User
Deluxe King Bed Room
Stayed in Aug 2025
Other
32 review
10/10
Outstanding
Posted on Sep 12, 2025
The location was superb, adjacent to Xi'an Hi-tech Zone, making it incredibly convenient for getting around. However, what truly impressed us was the legendary Ritz service. They consistently remembered guests' last names and anticipated our needs. Sophie's attentiveness to the guest experience made us feel incredibly valued – it was truly wonderful. The room amenities were impeccable, the minibar was well-stocked, and the thoughtful snacks provided during turndown service were a heartwarming touch. This stay truly enhanced our trip to Xi'an!
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Response from Property: 尊敬的貴賓,感謝您的支持和對我們服務的認可。西安麗思卡爾頓酒店不僅要提供給客人一流的設施和環境,我們還信奉隨時/隨需的標誌性的服務理念,不斷創造有趣的體驗。西安麗思卡爾頓酒店具有無限活力和創造性,極具靈感和感染力,令客人持續發現酒店的不同,發掘更多,感受更多,永不疲倦。歡迎您有時間再回來,祝您生活愉快
Guest User
Premier Suite I Separate Living Room & Bedroom
Stayed in Aug 2025
Couple
4 review
10/10
Outstanding
Posted on Sep 7, 2025
My stay at The Ritz-Carlton in Xi'an far exceeded my expectations! The hotel seamlessly blends the grandeur of the Tang Dynasty with modern luxury, showcasing exquisite design. Although not in the very heart of the city, its proximity to a subway station and a shopping mall makes it a high-end, peaceful oasis. It's incredibly convenient for visiting attractions like the Grand Tang Dynasty Everbright City. The rooms are spacious and bright, featuring comfortable bedding, a fantastic bathtub view, and a well-stocked mini-bar. Quality shines through in every detail. Every staff member is warm, professional, and remembers guests' names. Sophie, attentive to guest experience, arranged a thoughtful birthday gift upon learning of my celebration. Celia beautifully decorated my room and provided fruits and a cake. Breakfast boasts a rich variety of delicious options, with the authentic local specialty snacks being a definite highlight. Highly recommended for both business travelers and leisure vacationers alike!
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Response from Property: 尊敬的賓客,您的好評和反饋,我們已經收到。非常開心您在西安麗思卡爾頓酒店有一次滿意愉悦的體驗。我們期待您和所有客人在西安麗思卡爾頓酒店的體驗,都會是印象深刻的,也歡迎您有時間常回來,祝您一切順利。
Guest User
Deluxe King Bed Room
Stayed in Aug 2025
Business traveler
10 review
10/10
Outstanding
Posted on Sep 6, 2025
We were extremely satisfied with our stay. From the moment we stepped into the hotel, all the staff were incredibly warm and attentive, providing impeccable service. Sophie, in particular, genuinely values the guest experience and is always eager to listen to feedback. The room itself was elegant and comfortable, offering a breathtaking view, especially as dusk settled and the city lights illuminated the ancient city, creating a truly mesmerizing nightscape. The spa and pool provided the perfect sanctuary to unwind after a busy day. Without a doubt, this hotel sets the benchmark for luxury accommodations in Xi'an. We will certainly choose to stay here again on our next visit.
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Response from Property: 最尊敬的賓客:感謝您選擇西安麗思卡爾頓酒店作為您出行的下榻之所。非常榮幸這趟麗思之旅為您帶來了舒適的體驗,也留存了美好的回憶。每一個温暖的評價都是鼓勵紳士淑女們堅持踐行信條的動力,期待您再次回來,讓我們常在您心。
Guest User
Deluxe King Bed Room
Stayed in Aug 2025
Solo traveler
7 review
10/10
Outstanding
Posted on Sep 6, 2025
The hotel boasts a truly unique design, genuinely living up to its reputation as 'the Pearl of the Ancient Capital'. From the moment you step inside, you're enveloped in an elegant, artistic atmosphere. Check-in at the front desk was highly efficient, and a thoughtful welcome amenity awaited in the room. Sophie provided incredibly warm and attentive service, clearly prioritizing guest satisfaction. The facilities are comprehensive and top-notch; the spa and pool, in particular, offered a truly relaxing experience. The night views from Flair Bar are breathtaking, making it a must-visit spot in Xi'an. I would gladly choose to stay here again on my next trip.
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Response from Property: 尊敬的賓客,感謝您對西安麗思卡爾頓酒店的支持,很榮幸西安麗思卡爾頓酒店獲得您的厚愛。在西安麗思卡爾頓酒店,我們致力於通過賦予靈感、熱情洋溢和優雅別緻的服務吸引我們的賓客,真誠專注,豐富並加深麗思卡爾頓卓越的傳奇。我們將在此翹首以盼您的歸來,一如既往為您打造令您傾心、信任的體驗。
Bulatangdexiaonan
Premier Twin Bed Room I High Floor
Stayed in Aug 2025
Business traveler
7 review
10/10
Outstanding
Posted on Sep 4, 2025
Located in the high-tech business district, the hotel is conveniently situated right next to the subway and a shopping mall. The design details were a delightful surprise at every turn. The breakfast spread was incredibly generous, featuring authentic Xi'an local specialties while also catering to international tastes. Every staff member was warm and friendly, and they quickly remembered guests' last names. Sophie proactively followed up, showing a strong commitment to guest experience. The room's large floor-to-ceiling windows offered expansive views. Overall, my experience was excellent and I highly recommend it.
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Response from Property: 最尊敬的賓客:感謝您選擇西安麗思卡爾頓酒店作為您出行的下榻之所。非常榮幸這趟麗思之旅為您帶來了舒適的體驗,也留存了美好的回憶。每一個温暖的評價都是鼓勵紳士淑女們堅持踐行信條的動力,期待您再次回來,讓我們常在您心。
Molinanci
Deluxe King Bed Room
Stayed in Aug 2025
Couple
20 review
10/10
Outstanding
Posted on Sep 4, 2025
The Ritz-Carlton, Xi'an is conveniently located in the Gaoxin Business District, right next to the subway and a shopping mall, making shopping and getting around incredibly easy. The hotel's design seamlessly blends the historical charm of an ancient capital with modern luxury; the Chinese elements in the lobby exude an elegant grandeur. The rooms are exquisitely designed, ensuring a very comfortable stay. The bar offers panoramic views of the Gaoxin nightscape. Both the flavor and presentation of the dishes are meticulously crafted, and the live singer was very professional. Sophie is dedicated to ensuring a great guest experience, providing prompt and responsive service. Overall, we were extremely satisfied and will definitely choose this hotel again on our next visit to Xi'an.
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Response from Property: 西安麗思卡爾頓的各位紳士淑女承諾為客人提供最完善的個人服務及設施,讓客人始終享受温馨,舒適又優美的環境。您的鼓勵就是我們不斷進步的動力,我們會再接再厲,為賓客提供更好更細緻的服務。 歡迎您無論商務出差或者休閑旅行再次選擇我們酒店~期待我們的下次相遇
Guest User
Premier Suite I Separate Living Room & Bedroom
Stayed in Aug 2025
Business traveler
10 review
10/10
Outstanding
Posted on Sep 4, 2025
The hotel's design perfectly blends the charm of the Tang Dynasty with modern luxury. Every corner is a masterpiece, making you feel as if you're wandering through an art gallery. From the lobby to the guest rooms, every detail exudes sophistication. Sophie was incredibly warm and enthusiastic, truly prioritizing the guest experience. She even went out of her way to contact Karry to arrange for eggs, showcasing truly thoughtful service. The room was spacious and bright, the minibar was well-stocked, and the bathroom was absolutely fantastic and incredibly photogenic. It truly is a perfect fusion of aesthetics and comfort.
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Response from Property: 最尊敬的賓客:感謝您選擇西安麗思卡爾頓酒店作為您出行的下榻之所。非常榮幸這趟麗思之旅為您帶來了舒適的體驗,也留存了美好的回憶。每一個温暖的評價都是鼓勵紳士淑女們堅持踐行信條的動力,期待您再次回來,讓我們常在您心。