The Ritz-Carlton, Xi'an Reviews

After much deliberation and comparing many hotels across various platforms, I definitely made the right choice. The hotel was fantastic, and the service was incredibly attentive. The staff's service was consistently excellent and responsive. You absolutely *must* book an executive room – all your meals are sorted, and importantly, they are delicious! If breakfast quality is a priority for you, book this without a second thought. The butler service was exceptionally thoughtful and responsive to every request. The hotel's rear entrance leads directly to a shopping mall, which is incredibly convenient for families with young children.

Another stay, and as always, the service was consistently excellent. The dining options, offering a comprehensive selection of both Chinese and Western dishes, were impressive. Breakfast, in particular, featured wonderful local specialties; the Roujiamo was exceptionally tasty, and the Western cuisine was also very good. I highly recommend the Eggs Benedict, and the coffee was genuinely impressive. A special shout-out to Sophie for her prompt and patient service during this stay – a big thank you for all her help! It was a truly wonderful experience overall! Its prime location in the High-tech Zone makes it incredibly convenient for both business and leisure travelers, truly hassle-free. I've taken some photos to share.

Choosing this place for my Xi'an trip was absolutely the right decision! The overall experience far exceeded my expectations. First and foremost, the hygiene was impeccable; the bedding and bathroom in the room were spotless, truly showing meticulous attention to detail. The local specialty dishes were authentically prepared, with genuine flavors that never disappointed. The dining environment was also very comfortable. The accommodation's design was incredibly thoughtful, blending Xi'an's historical charm with a modern minimalist feel. Sophie clearly prioritizes the guest experience, always greeting us warmly and providing patient, detailed service. Overall, I had a wonderful experience and will definitely be back.

The Ritz-Carlton Xi'an truly embodies the essence of a luxury hotel! I stayed for several days and had an absolutely fantastic experience. The facilities are pristine and feel brand new, the luxurious bedding was incredibly soft and comfortable, and I slept soundly every night. The SPA experience was an unexpected highlight – incredibly relaxing and rejuvenating. A special shout-out goes to Kelly from the Guest Relations team. Her service was warm, attentive, and incredibly thoughtful, always prompt in fulfilling any requests. I will definitely choose to stay here again on my next visit to Xi'an!

The location is absolutely superb, right next to the metro station, offering unparalleled convenience for getting around. The surrounding area is bustling with high-end shopping malls and a vast array of dining and entertainment options. Despite the vibrant surroundings, the hotel itself feels like a peaceful oasis. There's an extensive variety of restaurants to choose from. Sophie was exceptionally welcoming and attentive to guest satisfaction. The room's bedding was comfortable, and the floor-to-ceiling windows provided expansive, bright views. Overall, it was a fantastic experience and comes highly recommended.

The hotel's design is incredibly tasteful, featuring a wealth of Xi'an cultural elements. It's subtly luxurious and very photogenic, especially the lobby and the grand staircase. The breakfast selection is incredibly extensive, offering not only local specialties but also high-quality Western pastries. The fresh-squeezed juices and sparkling wine truly elevated the breakfast experience, adding a touch of ceremony. Every staff member was warm, friendly, and proactive in offering help. Sophie, in particular, genuinely cares about the guest experience, making everyone feel truly at home. I would highly recommend this hotel to anyone visiting Xi'an.

My stay at The Ritz-Carlton, Xi'an this time far exceeded my expectations! From the moment I stepped into the hotel, every staff member provided impeccable attention and service. The rooms are elegantly designed, offer fantastic views, and the comfortable bedding ensures a restful night's sleep. Sophie provided incredibly warm and attentive service, truly prioritizing the guest experience. The spa and pool are also perfect spots to relax and unwind. Whether for business or leisure, this is undoubtedly the best choice in Xi'an. Highly recommended!

Our recent stay at The Ritz-Carlton, Xi'an was truly exceptional. Every staff member, from the concierge and front desk to room service, was warm, professional, and incredibly proactive, anticipating and promptly addressing our needs. Sophie, in particular, showed outstanding proactive care and genuine attention to our requests, making us feel genuinely at home. The thoughtful turndown service and amenities in our room further highlighted the hotel's meticulous attention to detail. This unparalleled level of care made our entire trip incredibly comfortable and enjoyable. Thank you to the entire hotel team for creating such wonderful memories for us!

The location was superb, adjacent to Xi'an Hi-tech Zone, making it incredibly convenient for getting around. However, what truly impressed us was the legendary Ritz service. They consistently remembered guests' last names and anticipated our needs. Sophie's attentiveness to the guest experience made us feel incredibly valued – it was truly wonderful. The room amenities were impeccable, the minibar was well-stocked, and the thoughtful snacks provided during turndown service were a heartwarming touch. This stay truly enhanced our trip to Xi'an!

My stay at The Ritz-Carlton in Xi'an far exceeded my expectations! The hotel seamlessly blends the grandeur of the Tang Dynasty with modern luxury, showcasing exquisite design. Although not in the very heart of the city, its proximity to a subway station and a shopping mall makes it a high-end, peaceful oasis. It's incredibly convenient for visiting attractions like the Grand Tang Dynasty Everbright City. The rooms are spacious and bright, featuring comfortable bedding, a fantastic bathtub view, and a well-stocked mini-bar. Quality shines through in every detail. Every staff member is warm, professional, and remembers guests' names. Sophie, attentive to guest experience, arranged a thoughtful birthday gift upon learning of my celebration. Celia beautifully decorated my room and provided fruits and a cake. Breakfast boasts a rich variety of delicious options, with the authentic local specialty snacks being a definite highlight. Highly recommended for both business travelers and leisure vacationers alike!

We were extremely satisfied with our stay. From the moment we stepped into the hotel, all the staff were incredibly warm and attentive, providing impeccable service. Sophie, in particular, genuinely values the guest experience and is always eager to listen to feedback. The room itself was elegant and comfortable, offering a breathtaking view, especially as dusk settled and the city lights illuminated the ancient city, creating a truly mesmerizing nightscape. The spa and pool provided the perfect sanctuary to unwind after a busy day. Without a doubt, this hotel sets the benchmark for luxury accommodations in Xi'an. We will certainly choose to stay here again on our next visit.

The hotel boasts a truly unique design, genuinely living up to its reputation as 'the Pearl of the Ancient Capital'. From the moment you step inside, you're enveloped in an elegant, artistic atmosphere. Check-in at the front desk was highly efficient, and a thoughtful welcome amenity awaited in the room. Sophie provided incredibly warm and attentive service, clearly prioritizing guest satisfaction. The facilities are comprehensive and top-notch; the spa and pool, in particular, offered a truly relaxing experience. The night views from Flair Bar are breathtaking, making it a must-visit spot in Xi'an. I would gladly choose to stay here again on my next trip.

Located in the high-tech business district, the hotel is conveniently situated right next to the subway and a shopping mall. The design details were a delightful surprise at every turn. The breakfast spread was incredibly generous, featuring authentic Xi'an local specialties while also catering to international tastes. Every staff member was warm and friendly, and they quickly remembered guests' last names. Sophie proactively followed up, showing a strong commitment to guest experience. The room's large floor-to-ceiling windows offered expansive views. Overall, my experience was excellent and I highly recommend it.

The Ritz-Carlton, Xi'an is conveniently located in the Gaoxin Business District, right next to the subway and a shopping mall, making shopping and getting around incredibly easy. The hotel's design seamlessly blends the historical charm of an ancient capital with modern luxury; the Chinese elements in the lobby exude an elegant grandeur. The rooms are exquisitely designed, ensuring a very comfortable stay. The bar offers panoramic views of the Gaoxin nightscape. Both the flavor and presentation of the dishes are meticulously crafted, and the live singer was very professional. Sophie is dedicated to ensuring a great guest experience, providing prompt and responsive service. Overall, we were extremely satisfied and will definitely choose this hotel again on our next visit to Xi'an.