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Health Hygienic: very clean Environment: very comfortable

We stayed two nights at the Karavansaray Khaganate Hotel in Turkistan in late June 2024 and enjoyed it very much. The hotel is in an excellent location in the very walkable pedestrianised Karavansaray shopping-and-entertainment complex. This is right in the heart of a new, largely pedestrianised development in the city centre, and right next to the complex of the Khoja Ahmed Yassawi Mausoleum, the primary tourist attraction of the city. This made it very easy and enjoyable to walk from the hotel to the mausoleum area. The hotel itself is also very nice, with nice decor and rooms. However, the hotel has two separate buildings. One, the main and fancier hotel building, is right next to the main parking area and overlooks the ”lake” which is a focal point of the complex. The other hotel building, less expensive, is at the other end of the Karavansaray complex, making it about a 10 minute walk between the buildings. This second one is not as nice, the rooms have only a view of nearby apartments and streets, and it is next to the family fun centre. The main one is a little more expensive and has nicer rooms with balconies overlooking the complex's lake, where there are light shows. However,both are nice and have attractive rooms with nice showers, beds, and toilets. One just needs to verify which area one is booking for. This was not clear when we booked, so we got a more expensive room for ourselves with a balcony overlooking the lake and and we got a less expensive room for our adult daughter which happened to be in the other building. It was fine, but helpful to know in advance.

The hotel is very new, and it is very close to the scenic spot, it is very convenient to eat, live and play, the room is clean and the breakfast is quite rich. But the hotel arranged for a more rigid stay. We booked four rooms through Trip.com and had already paid for the fee. However, due to Trip.com and third parties, the hotel said that it did not receive the room payment. At that time, we also drove for four or five hours. I tried to communicate with the hotel front desk. Can we arrange for us to check in first? I will communicate with Ctrip to deal with this matter at the same time, but the hotel is relatively rigid. I have to pay the room fee before I can handle it. I can't help but wait for Ctrip to communicate and deal with it. In addition, the price paid at the hotel front desk is cheaper than on Trip.com.