Kimpton Bamboo Grove Suzhou Reviews

Our recent two-night stay at the Suzhou Kimpton Bamboo Grove Hotel exceeded all expectations, creating a memorable experience that exemplifies luxury hospitality at its finest. From the moment we arrived, we were greeted by their adorable canine ambassador, Kylie the Labrador, setting the tone for the warm hospitality to follow. The check-in service was remarkably efficient, with special recognition to Rainbow who ensured our party of three couples, including elderly parents, received accessible room upgrades. The staff's attentiveness was evident throughout our stay—they greeted us in corridors, anticipated our needs, and maintained a perfect balance of professionalism and friendliness. The rooms were impeccable, featuring premium bedding, turndown service, and high-end amenities including Dyson hair dryers. The quality of in-room offerings far surpassed what one would typically expect from a hotel at this price, demonstrating their commitment to excellence down to the smallest detail. The property beautifully integrates historical courtyards and buildings, creating tranquil outdoor spaces perfect for relaxation. Bar 168 became our favorite evening gathering spot for social hour and drinks, offering the perfect atmosphere to unwind after exploring the city. We were there during a heat wave and were perfectly contented to not leave the hotel at all. Breakfast was truly an event worth anticipating each morning at their black pearl rated restaurant. The diverse selection included both Western and Chinese cuisine, with standout features being the made-to-order noodles, wonton, and egg station. We particularly appreciated how staff consistently offered tea or coffee upon arrival, ensuring we always had a warm beverage to enjoy with our meal. The hotel's strategic location offers unparalleled convenience—situated directly above an MRT station and adjacent to a modern shopping area. For those seeking cultural experiences, a short 15-minute walk leads to the historical tourist district, making this property perfect for first-time visitors to Suzhou through winding neighbourhood streets. We extend our gratitude to Cherry for a smooth checkout process, and even the hotel's merchandise—particularly the keychains—provided charming mementos of our stay. The Suzhou Kimpton Bamboo Grove Hotel represents hospitality at its finest, and we cannot recommend it highly enough for travelers seeking an exceptional experience in Suzhou.

Truly an unforgettable stay at Kimpton Bamboo Grove Suzhou. Thank you for the amazing hospitality, thoughtful anniversary arrangement, and generous upgrade. Every detail made our celebration so special. The staff went above and beyond to make us feel welcome. Highly recommended for anyone looking for a memorable and warm experience.

We truly enjoy our stays at this hotel. The room design is impressive, and the view from the balcony is stunning. The breakfast is excellent too!

Worth the stay and service was really great. The fee paid for this hotel is really worth it. Upon reaching the hotel, you already have people ready to welcome you to the concierge. Checking in was a breeze. Hotel facilities and amenities was great. Room cleanliness was top notch, location was great and staff service was excellent. Would 10/10 choose this hotel again if I’m ever back in Suzhou. And this time, to just wind down and spend an entire day in the hotel.

The hotel is clean and cosy. Staff are friendly. Superb environment! Close to many tourist attraction. It’s also a pet friendly hotel. Highly recommended!

Nice visit! Amber did a good job :)

Hotel is spacious and well equipped with facilities. Also, there are many yummy eateries right outside the hotel. Truly a relaxing experience!

The hotel is at the centre of the city with walking distance to all major attractions. The design of the hotel echos the garden philosophy of Suzhou as shown in the photos. The staff at the hotel are all very friendly. The manager looking after my stay is Cherry. She is responsive and kind,  from the smooth check in to helping me book and reschedule my dining time.

Fantastic hotel all around. One of the best hotels Suzhou has to offer and perfect blend of traditional Suzhou architecture with modern design. We loved our room and the staff were very helpful, gave us a late check out when I informed them my partner was suffering from food poisoning. Plenty of amenities in the fridge and the hotel gym is one of the best I’ve seen in China let alone Suzhou. We loved the breakfast as well as the bar that’s just around the corner from the lobby. Can’t wait to come back to Suzhou and stay here again.

Overall is a mediocre experience. The hotel design is pretty nice, but the service is not on par with some of hotels in similar price range.

Nice and new hotel in a quiet location. Attentive service 👍

Absolutely amazing stay—one of the best hotels I’ve ever been to! The modern take on Suzhou gardens was the original reason why I booked this place and it did not disappoint! Got a surprise upgrade to a larger room with a serene backyard, perfect for soaking in the tub with open backyard door enjoying Suzhou’s incredible January weather (a treat coming from much colder climates). The staff were super professional and attentive, and the WeChat concierge service (shout out to Vickey!) was so helpful. Cannot recommend this place enough, it is a must stay if you're ever in suzhou!

amazing new year stay. great breakfast. huge room. scenic property. lovely service thank you staffs!

This hotel beautifully blends modern elegance with traditional Chinese design elements, creating a serene and visually stunning environment. Traditional features, such as pagoda-style roofs and subtle nods to Chinese aesthetics, add a unique and authentic charm. The spacious rooms, complete with balconies, make it an ideal retreat for guests seeking a perfect mix of comfort, style, and cultural immersion. What’s even better is the complimentary high tea and morning coffee served to all guests, adding a touch of luxury to the stay. The front desk staff are exceptionally friendly and helpful, with special thanks to Rainbow (our WeChat conversation), who went above and beyond to assist my family. She selflessly used her own Didi account to help us book a car to Pudong Airport, making our experience truly memorable. We’re incredibly grateful for her dedication and kindness.