Pan Pacific Suzhou Reviews

Unbelievably beautiful hotel embedded in an ancient garden with the matching architecture to boot! Staff here are efficient and helpful. Check in process was a breeze. Their additional inclusions were really extensive too! Bookings include one hour Cheongsam/Hanfu rental and entrance to an elaborate Chinese Garden that’s fun to explore! There’s also self service 24/7 laundry room and an extensive breakfast buffet with excellent Chinese food options.

My stay was truly exceptional. The host was wonderfully attentive and made me feel completely at ease from the moment I arrived. The room was not only beautifully styled but also immaculately clean, offering both elegance and comfort. The property boasts an excellent location — convenient, peaceful, and close to everything I needed. All amenities were thoughtfully provided, ensuring a seamless and relaxing experience. It was a perfect stay in every sense, and I would not hesitate to return.”

An amazing and beautiful hotel! I couldn't get enough. The space is palatial and you feel like royalty. The staff is amazing and the amenities are beautiful. The park next to the hotel is a must see.

This hotel is stunning and well equipped. The location is good but what really makes this hotel special are the hotel grounds and amenities. The front desk staff were friendly, efficient and helpful. The food at Hai Tien Lo restaurant was excellent, the portions were generous and the prices were reasonable. I will definitely be back!

Absolutely loved this hotel — highly recommended for anyone visiting Suzhou. It beautifully combines traditional Jiangnan palace-style architecture, serene classical gardens, meandering canals, and Ming–Qing dynasty cultural elements with modern-day comfort and hospitality.

Staying here gave us free access to Pan Men scenic area. Room is clean and facilities are amazing.

The hotel is amazing! Beautifully decorated lay out both inside and around the compound. There were 4 restaurants and I tried their beef noodles, which was some of the best I've ever had. The breakfast selection was nice. The room was also nice and simple. This is definitely a beautiful spot all year round.

This place is a tourist location of its own. The hotel is like a maze and has easy access to the Panmen Garden Area which is free if you stay at the hotel.

A renowned garden as a neighbor, the hotel even got traditional clothing you can try, for those loving parks and gardens you have the Lingering garden, Lion Forest Guarden and Humble Administrators garden close by. Pingjiang road and Shangtang street takes around 20 min. with didi. The hotel got a great entrance hall, and outside looks like a castle!

Unique style of the hotel is a great reason to stay as an experience. Though not much contact with staff given the general crowdedness over a weekend hence unable to evaluate, though the limited staff we encountered were great and courteous. Lighting controls in the 2BR we stayed were abit weird, either the design or outdated wiring - family in BR1 could switch on lights in BR2 and vv.

Nice garden in the hotel and right next to Pan Men. I was allocated a room facing the pool and it was very noisy but thankful they helped to switch my room.

it was a great experience staying here. there are countless things to do, food, golf, swim, sightsee, all within the compound. the breakfast had a lot of variety. the place was nice with tones of rooms. we will come back here again next time. :)

The hotel itself is also an attraction in Suzhou. There is a huge “Yuan Lin” in the hotel premises. Strong shower power, separate shower space from the bathtub. So 2 person can shower at the same time. Although the shower door is not as tight and water would leak out leading to wet bathroom floor. Comfortable bed also. Service is good. Can get robot to deliver your food delivery. Although do note the free dryer is a bit weak. Can’t dry your clothes. Even after 5 hours in the dryer. Still not dry. Another thing good is they also have traditional costume photoshoot available in the hotel. If you don’t want to spend the money there is a free 60 minutes experience of renting to wear the traditional costume and walk around the premises for photo taking (self). Although no makeup and styling. But beware, one of the female manager is super money faced and would keep ask you to spend and top up money. If you don’t, her attitude flips 180 degree.

Was a really enjoyable fun experience! We extended our stay there. Unfortunately location is kind of far from other attractions.