Novotel Paris les Halles Reviews

Response from Property: Dear Pond,Thank you so much for your kind words! We're delighted to hear that you enjoyed our central location and found the train access so convenient. It's also wonderful to know that our service met your expectations.We truly appreciate your recommendation and would be thrilled to welcome you back for another great stay in Paris.Best Regards,Fabrice Benier,Guest Relations Manager

Response from Property: Dear Guest,Thank you very much for your kind review.We're delighted to hear that you enjoyed our central location and found our team to be friendly and helpful. Your satisfaction is our greatest reward.We hope to have the pleasure of welcoming you back to Novotel Paris Les Halles very soon.Warm regards,Fabrice Benier,Guest Relations Manager

Response from Property: Dear Guest,Thank you for taking the time to share your feedback.We’re pleased to know that you found the hotel overall to be good. However, we’re truly sorry to hear that you were not aware of the ongoing lobby renovations prior to your arrival.Please allow us to reassure you that this information is clearly communicated across all our official platforms — including the booking website used for your reservation — to ensure transparency and help guests make an informed decision before their stay. We regret that this may have been overlooked and understand your disappointment.We hope to have the opportunity to welcome you again in the future, once the renovations are complete, for an even more enjoyable experience.Warm regards,Fabrice Benier,Guest Relations Manager

Response from Property: Dear EDGL,Thank you for taking the time to share your experience with us.While we’re pleased to hear that you found the room clean and modern, and appreciated the plentiful towels and good internet connection, we are truly sorry to read about the service inconsistencies you encountered during your stay. Please accept our sincere apologies for the delay in responding to your towel request — this is certainly not reflective of the standard we strive to uphold.Your comments regarding the breakfast variety, Wi-Fi reconnection process, and luggage assistance have been noted and shared with the relevant departments for review and improvement. As you rightly pointed out, our lobby is currently undergoing renovation, which can occasionally affect our ability to assist as swiftly as usual. We are working hard to complete this as soon as possible to enhance the guest experience.Thank you once again for your valuable feedback. We hope you may consider staying with us again in the future so we can offer you the experience you rightfully expect from Novotel.Warm regards,Fabrice Benier,Guest Relations Manager

Response from Property: Dear Guest,Thank you for taking the time to share your feedback in such detail.We are pleased to hear that you appreciated our central location as well as the warm and professional attitude of our team — your kind words have been shared with all departments concerned. At the same time, we’re truly sorry that certain aspects of your stay did not fully meet your expectations.Please accept our sincere apologies for the discomfort caused by the condition of the mattress — we have already forwarded this to our technical team for immediate attention. With regard to the bathroom amenities, we would like to mention that additional items such as toilet brushes and other essentials are available upon request, free of charge. Our teams remain entirely at your disposal throughout your stay for any assistance or recommendations you may need — including suggestions for nearby restaurants that match your preferences.As for the renovation works, we completely understand how inconvenient the noise may have been. These improvements are limited to weekdays after 10 a.m., and we are doing everything we can to minimise disruption while enhancing the overall guest experience.We truly hope to have the opportunity to welcome you back again, and to offer you a more seamless and restful stay.Warm regards,Fabrice Benier,Guest Relations Manager

Response from Property: Dear Guest,Thank you for taking the time to share your feedback.While we’re pleased to know that you appreciated our central location, we’re truly sorry to hear that the rest of your experience did not meet your expectations. Your satisfaction is very important to us, and we are always looking for ways to improve.We would greatly appreciate the opportunity to better understand what aspects of your stay fell short. Please do not hesitate to contact us directly so we can discuss your experience in more detail.We hope to have the chance to welcome you again and provide you with a much more positive impression.Warm regards,Fabrice Benier,Guest Relations Manager

Response from Property: Dear WSHL,Thank you very much for your detailed feedback.We’re delighted to hear that you enjoyed our central location and appreciated the quality of our breakfast. However, we’re sorry to learn that the layout of your Junior Suite did not fully meet your expectations, particularly with regard to the semi-translucent bathroom wall.Please know that we do offer alternative rooms with solid, opaque walls for guests who are sensitive to light or prefer more privacy. Should you choose to stay with us again, we would be more than happy to arrange a room that better suits your preferences—just let us know in advance or at any point during your stay.We also appreciate your remarks regarding storage and will share them with our team as we continuously look for ways to improve comfort and practicality.We hope to have the pleasure of welcoming you again soon.Warm regards,Fabrice Benier,Guest Relations Manager

Response from Property: Dear Guest,Thank you for taking the time to complete our questionnaire, we were happy to read that you enjoyed your stay with us.We look forward to having the pleasure of seeing you again shortly.Sincerely,Fabrice Benier,Guest Relations Manager

Response from Property: Dear Guest,Thank you for your kind words!We’re delighted to hear that you found our team to be friendly — it means a lot to us. Providing a warm and welcoming atmosphere is one of our top priorities.We hope to have the pleasure of welcoming you back very soon.Warm regards,Fabrice Benier,Guest Relations Manager