To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.7
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All reviews(1280)
Positive reviews(1265)
Reviews with photos/video(513)
Classy environment(295)
Garden view(160)
Close to scenic area(131)
Friendly front desk staff(75)
Well designed(74)
Convenient parking(64)
Perfect for kids(46)
Has facilities for children(15)
Negative reviews(15)
SgFlyer
2-bed Room With Garden View
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Jan 1, 2025
Our room was upgraded to a family suite on the 2nd floor. The hotel is a beauty by itself already. Best part of this hotel is the shower facility. There is also a famous restaurant just behind the hotel and the price is economical.
kaikaic
Queen Room With Garden View
Stayed in Nov 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Dec 25, 2024
Room is clean and the staffs are friendly. Hotel is surrounded by Suzhou's main attraction spots. Recommends everyone to stay here
Guest User
Queen Room With Courtyard View
Stayed in Oct 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Nov 23, 2024
This is the best hotel I stay in China. The room is nice, service is good. The staffs are young and helpful to help keep book car several time. They offer free washing service for our clothes. The location is at the crossroads to the old town and main road. They helped me to carry 4 big luggages room to room since I changed the room on the second day. There are cats and dogs at the reception areas which we can play with. The decoration is so nice with small little things.
6/14
Response from Property: Thank you for your love for us.Welcome to visit us next time!!!
Guest User
Family Room With Garden View
Stayed in Nov 2024
Family
4 review
5.0/5
Outstanding
Posted on Dec 27, 2024
Overall the hotel is beautiful like in a garden. The room was huge, clean & comfortable. The location was convenient, with a bus stop nearby making it easy to get around. I also appreciated for the free laundry facilities.
Kay.NG
Family Room With Garden View
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 27, 2024
Hotel staff are all polite and helpful, thank you for helping out with the heavy luggage. Comfortable stay, daily cleaning service available. Highly recommended!
Response from Property: Thank you for your love for us.Welcome to visit us next time!!!
SOK KIT LEE
2-bed Room With Garden View
Stayed in Oct 2024
Family
3 review
4.7/5
Amazing
Posted on Nov 22, 2024
The best service staffs. Very homy and helpful staff. Everyone. Caring and smilly face. Go extra effort to assist us. Help us arrange our daily program. Even go extra miles to drive us as we have old Grandma with us. Most awesome stay we have
Guest User
Queen Room With Garden View
Stayed in Oct 2024
Family
4 review
5.0/5
Outstanding
Posted on Nov 13, 2024
This hotel located nearby to Pingjiang Lu which is a tourist street, as well as loumen. Easy access by cars to others tourist location as well. Ambience was nice and warm, receptionists also helpful to carry luggages to room. Rooms are clean and nicely decorated.
Anonymous User
Family Room With Garden View
Stayed in Oct 2024
Family
4 review
5.0/5
Outstanding
Posted on Nov 11, 2024
Our room was upgraded to family suite with big living and bed rooms. Clean and comfortable. Hotel staff are very friendly and location is uniquely near local markets.
Guest User
Queen Room With Courtyard View
Stayed in May 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jul 2, 2024
Very convenient location, about 15 min walk to Suzhou museum, Zhuozhengyuan, and Shizilin, plenty of dinning choices nearby as well, place was nice and quiet, staff were super friendly, room was well kept and clean, would recommend
Response from Property: Dear guest, thank you for your genuine evaluation of our hotel. Looking forward to your next visit
Zelene/J
Queen Room With Courtyard View
Stayed in May 2024
Family
8 review
5.0/5
Outstanding
Posted on Jul 6, 2024
A beautiful hotel with Authentic SuZhou garden style. Bathroom and shower room are modern and enjoyable.
Response from Property: Dear guest, thank you for your genuine evaluation of our hotel. Looking forward to your next visit
Guest User
Queen Room With Garden View
Stayed in Feb 2024
Couples
1 review
5.0/5
Outstanding
Posted on Mar 31, 2024
It is a lovely hotel in a traditional Chinese style, very close to the sightseeing spots, easy to get to.
Response from Property: 感謝您給的好評,我們酒店是蘇州唯一的園林式酒店,讓客人能更好的感受蘇州慢生活,周邊的景點有拙政園,博物館,獅子林,平江路,都是步行可達,交通也非常方便,想吃什麼應用盡有。期待您下次繼續入住~
Menora
Queen Room With Courtyard View
Stayed in Feb 2024
Couples
1 review
5.0/5
Outstanding
Posted on Mar 11, 2024
Everything was great. The friendliest staff ever, the room exceeded our expectations. Would definitely recommend! Again the highlight was the extremely helpful staff taking care of everything from A to Z and wanting to have everything ready for us. Thanks again for the wonderful stay :)
Response from Property: Thank you very much for your feedback. We are glad that you are satisfied with our service. We will continue to work hard and provide you with better service. Welcome to come again next time.
Guest User
Queen Room With Courtyard View
Stayed in Oct 2023
Couples
2 review
5.0/5
Outstanding
Posted on Nov 24, 2023
Convenient and clean. Maintains the old charm of SuZhou. Love the restaurant right behind the hotel. Definitely a recommend.
Response from Property: Thank you very much. Come again next time
Guest User
Queen Room With Courtyard View
Stayed in Apr 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on May 17, 2024
Great stay. Welcoming staff. Pets in common area.
Response from Property: 感謝您再次入住和滿意,第一次我們是朋友,第二次您就是家人,等你再來哦
Guest User
Queen Room With Courtyard View
Stayed in Sep 2023
Family
8 review
5.0/5
Outstanding
Posted on Nov 1, 2023
If you come to Suzhou, this is the place to stay! The hotel is beautiful and the staff is wonderful. I arrived on a Tuesday, and the two guys at the front desk were REALLY kind! I highlight the incredible service at this hotel. Also the room was big and clean, I really enjoyed resting and sleeping there. I would definitely stay here again and recommend this place without a doubt!
Response from Property: Thank you for your good review. Our hotel is the only garden-style hotel in Suzhou, allowing guests to better experience the slow life in Suzhou. The surrounding attractions include the Humble Administrator's Garden, museums, Lion Grove, and Pingjiang Road, all within walking distance and convenient transportation. It’s also very convenient. You can use the app to eat whatever you want. Looking forward to your next stay~