Lamington Apartments - Hammersmith Reviews

In July, my family traveled to London for two weeks and stayed in a rental apartment in Leamington for ten days. The living environment was OK, but something very unpleasant happened on the day of check-out on the 28th. After we checked out at 11 o'clock, we left our luggage at the hotel. We arrived at the hotel at 12 o'clock because we missed the train. At this time, the hotel staff had already gone off work and did not contact us before leaving get off work. Our luggage was locked in the hotel office. We contacted the hotel's emergency contact number all night, but could not find anyone to solve the problem. We also kept in touch with Ctrip, but no effective solution was given, just let us wait. Our family of 2 adults and 2 children camped out at the door of the hotel on a cold night with wind and rain. The hotel near the airport that we had originally booked could not be checked in. We kept communicating with the hotel and Ctrip by phone, but no one came to open the door until dawn. Our flight was at 10 am, and the drive from the hotel to the airport was more than an hour. We had no choice but to leave for the airport at 6:30. Before boarding the plane, we kept contacting Ctrip, hoping to get a feasible solution. After dozens of negotiations failed, we had to leave one person to change the ticket. Ctrip's change fee was more than 6,000 yuan, and the round-trip ticket for one person was only 9,000 yuan. This incident brought a very bad travel experience to the children and family. As a senior travel agency, Ctrip could not provide customers with any professional solutions when encountering emergencies, which was very disappointing. I saw in the comments that the Lamington Hotel also had a water leak upstairs in the middle of the night in 22 years, which caused a short circuit and power outage of the ceiling light downstairs. At that time, no one could be found to deal with it at night until the morning working hours. Imagine if there was a fire or flood, the consequences of not being able to find staff would be very serious. I hope that Ctrip will take the safety of customers' lives as the starting point when choosing a cooperative hotel, at least the hotel can contact someone to deal with it in an emergency. Ctrip verbally said that it would communicate with the hotel and that it would be able to contact someone in similar situations in the future. But similar emergencies occurred in 22 years and no one dealt with them. Why did such a thing happen again this year? There was no improvement in hotel services. This hotel does not allow check-in after 9pm, and customers should be given a more prominent reminder.