Holiday Inn Express Kaifeng City Center

Holiday Inn Express Kaifeng City Center Reviews

Holiday Inn Express Kaifeng City Center

No.28 Zhengkai Avenue (Deson World EXPO Plaza), Longting District, Kaifeng, Henan, ChinaView Hotel Details
Holiday Inn Express Kaifeng City Center
Holiday Inn Express Kaifeng City CenterHoliday Inn Express Kaifeng City CenterHoliday Inn Express Kaifeng City Center
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Holiday Inn Express Kaifeng City Center Guest Reviews

4.6/5
Very Good
1048 review
Verified reviews
Location4.5
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(1048)
Positive reviews(1026)
Reviews with photos/video(201)
Delicious breakfast(183)
Friendly front desk staff(141)
Classy environment(72)
Convenient parking(62)
Perfect for business trips(24)
Close to scenic area(19)
Tasty coffee(7)
Negative reviews(22)
Sylvia
Superior Double Room
Stayed in May 2024
Family
2 review
4.0/5
Very Good
Posted on Jul 8, 2024
So far, overall is good. Staff friendly and helpful. The room is quite clean.
Response from Property: [Intelligent Robot] Hello dear guest, thank you for staying at Kaifeng Dichen Smart Holiday Hotel. Xiaozhi is particularly honored that our service has received your praise. When you choose to trust Xiaozhi, Xiaozhi and his family will do their best to provide you with professional and efficient services, just like the necessary facilities, making your journey more perfect. The true luxury lies in the care that touches the hearts of the guests. Thank you for recognizing Xiao Zhi. Xiaozhi and his family will continue to work hard and look forward to meeting you again next time. Wishing you all the best! Holiday Guest Care Team
Anonymous User
Superior 2-bed Room
Stayed in Aug 2024
Couples
9 review
5.0/5
Outstanding
Posted on Sep 26, 2024
The hotel was clean and nice and i enjoyed my trip there. It was definitely worth it
Response from Property: [Intelligent Robot] Dear guest, thank you for staying at Kaifeng Dichen Smart Choice Holiday Hotel. For a long time, we have been committed to providing you with a cost-effective environment and service, so that you can still feel the warmth of home on your distant journey. We are honored to have your recognition. During your stay, you can also enjoy refreshing bathing, high-quality sleep, high-speed internet, free Chinese and Western breakfast, self-service laundry room, free parking and other services. We sincerely look forward to the opportunity for you to stay at our hotel again. We will continue to provide you with efficient service, clean space, and comfortable rooms, allowing you to enjoy a higher quality stay experience. We wish you a pleasant journey and always have a smile! Holiday Guest Care Team
Anonymous User
Superior Queen Room
Stayed in Nov 2023
Travel with friends
9 review
5.0/5
Outstanding
Posted on Jan 1, 2024
Friendly staff, nice design, good food. Staff are friendly, the foods are yummy. Comfortable bed I love it and sure will go again
Response from Property: Dear guest, hello. With your affirmation, Xiaozhi can bravely move forward on the path of progress. It is an honor to spend a wonderful time with you. Our colleagues provide efficient and professional services, maintaining a high level of sensitivity in their work. We always prioritize customer needs, think of your needs, and respond promptly to your urgent needs. With the most enthusiastic reception and efficient business capabilities, we help you quickly rest in your room, stay energized, and embark on a new journey. By staying here, you can enjoy a free and delicious buffet breakfast, free high-speed internet, free parking lot, as well as a self-service laundry room, self-service business center, etc., bringing you a comfortable and luxurious experience. Sincerely looking forward to your visit again. Wishing you a happy life! Smart Choice Holiday Guest Care Team
Sofie-Ellen
Standard 2-bed Room
Stayed in Feb 2025
Travel with friends
3 review
5.0/5
Outstanding
Posted on Mar 17, 2025
Nice & clean hotel stay, loved it!
Response from Property: 【現磨瑞幸咖啡】親愛的賓客您好，很開心能陪您度過一段歡樂的時光。一日之計在於晨，每天清晨我們的廚師團隊精心準備了優質的早餐，有地道的本地小吃，各種主食、粥品飲品、糕點與吐司麪包、現磨咖啡，麪檔等，加上整潔的餐廳，用心的服務，為您開啟一個美好的早晨。期待再次相遇，祝您旅途愉快！智選假日賓客關懷團隊
Nann Sometta
Standard Queen Room
Stayed in Dec 2024
Business travelers
5 review
3.5/5
Posted on Jan 9, 2025
Wrong location in the trip.com map link.
Response from Property: 【智能機器人】親愛的客人您好，感謝您入住開封迪臣智選假日酒店，並給予這份寶貴的點評。沒能帶給您滿意的入住體驗，小智深感抱歉。您提及的Trip.com顯示的位置問題已檢查，並對酒店內所有類似訊息開展了全面排查和維護，期盼下一次相遇。我們非常重視您的反饋，會認真對待並改進我們的服務。作為洲際酒店集團旗下的一員，我們一直致力於為您提供安全可靠的環境，温馨舒適的客房，整潔清爽的衞生，熱情滿滿的服務，以期您能在我們酒店住得舒適愉悦。希望您能給我們一個機會，再次光臨我們的酒店，我們會努力提供更好的服務。再次向您表示誠摯的歉意。祝您旅途愉快！ 智選假日賓客關懷團隊
Nanabygrace
Superior Queen Room
Stayed in Apr 2024
Travel with friends
3 review
3.7/5
Posted on Jun 8, 2024
I think is great for family and friends. The breakfast is great too
Response from Property: Hello dear guest, it's a pleasure to spend a joyful time with you. The plan of the day is in the morning. Every morning, our chef team carefully prepared a high-quality breakfast, with authentic local snacks, various staple foods, Congee drinks, cakes and toast, freshly ground coffee, noodles, etc., together with a clean restaurant and attentive service, to open a beautiful morning for you. Looking forward to meeting again, wish you a pleasant journey!
TTKY
Superior Queen Room
Stayed in Oct 2023
Solo travelers
2 review
4.2/5
Very Good
Posted on Nov 9, 2023
It was truly price-for-value for an international hotel. The room was clean & well-kept. Also, the buffet breakfast was free of charge. What impressed me most was the free laundry facility.
Response from Property: 尊敬的賓客您好，非常榮幸小智成為您此次行程中的一站。一路旅程，一路歡歌，感謝您樂於和我們分享這份美好！用心接待遠道而來的賓客，真誠的笑臉，輕柔的語言，希望如微風拂去您旅程的疲憊。我們每位工作人員秉承秉着“儘可能滿足客人需求”的服務理念，以貼心、周到、細膩的服務，讓您在漫漫旅途中感受到家一般的愜意、舒懷、自在。衷心期盼您的再次蒞臨！祝您好運連連！ 智選假日賓客關懷團隊
Guest User
Superior 2-bed Room
Stayed in Sep 2024
Travel with friends
5 review
4.0/5
Very Good
Posted on Nov 4, 2024
Great service!
Response from Property: Dear guest, thank you for staying at Xiaozhi Home. It is Xiaozhi's greatest honor to have your love and support! For travelers who are away from home, hygiene conditions are crucial. We meticulously clean and maintain every corner from the lobby to the guest rooms, ensuring a clean, tidy, and hygienic accommodation environment for you. Whenever and wherever you choose Xiaozhijia, our team will be dedicated to providing you with warm, friendly, attentive, and efficient service. We will use sincerity and professionalism to make you feel at home and have a wonderful experience. Looking forward to meeting you again! Wishing you all the best and a happy family! Smart Holiday Guest Care Team
Daniel 潘
Superior 2-bed Room
Stayed in Mar 2024
Travel with friends
15 review
3.0/5
Posted on Apr 22, 2024
Nice and clean hotel
Response from Property: 【智能機器人】尊敬的賓客您好，感謝您蒞臨小智家，沒得到您的十分滿意真是太遺憾了。作為洲際酒店集團旗下中端精選服務類酒店，我們推行“簡單，睿智”的出行理念，設施配備齊整而不多餘，都是您旅行中的剛好所需。長久以來，我們一直致力於為您提供高性價比的環境和服務，讓您在遙遠的旅途中依然能感覺到家的温馨，很榮幸能得到您的認可。入住期間，您還可享受暢爽沐浴、優質睡眠、高速網絡、免費的中西式早餐、自助洗衣閣、免費停車場等服務。衷心期待您有機會能再次入住我們酒店，我們將繼續為您提供高效服務、潔凈空間和舒適客房，讓您享受更為優質的入住體驗，祝您旅途愉快，笑口常開！智選假日賓客關懷團隊
Guest User
Superior Queen Room
Stayed in Oct 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on Dec 4, 2023
good，clean and comfortable.
Response from Property: 親愛的客人您好，您發現小智這麼多美好，小智深受鼓舞。為您提供乾淨整潔，安心舒適的入住環境一直以來都是酒店服務的宗旨所在，從安心早餐到暢爽沐浴，從軟硬雙枕到安全門鎖，每一個細節都傳達出我們“睿智之旅，周全體貼”的服務理念。這一切，都是為了讓大家簡單出行、智達目標！期盼未來能夠與您常伴，祝您旅途愉快！智選假日賓客關懷團隊
Guest User
Superior Queen Room
Stayed in Jul 2022
Other
1 review
5.0/5
Outstanding
Posted on Aug 12, 2022
Feichanghao
Response from Property: 親愛的賓客您好，最美的事情就是與您相識並相伴。為每一位客人提供熱情周全的服務是小智家全體員工的心意和共同的目標，我們將繼續致力於完善每一個細節來提供您完美的入住享受。小智家採用全新的裝潢設計理念，為賓客營造人性化的入住體驗，客房內整潔舒適，甄選全進口柔軟床鋪，精緻衞浴設施，併為您奉上免單的營養早餐，免費的停車場等多項超值優悦服務。期盼與您的再次相會，祝您闔家幸福！智選假日賓客關懷團隊
Guest User
Superior Queen Room
Stayed in Feb 2025
Business travelers
5 review
5.0/5
Outstanding
Posted on Mar 19, 2025
It is a very good hotel in Kaifeng. It is great. Manager Xiao Song provides very good service. I will stay here again when I go to Kaifeng on business.
Original TextTranslated by Google
Response from Property: [Slumberland Mattress] Hello, dear guests, welcome to Kaifeng, a city full of ancient style and Song Dynasty charm, and stay at Holiday Inn Express Kaifeng Dichen. The hotel is surrounded by beautiful environment: it is only 2 kilometers away from the nearest Songcheng Station and 5 kilometers away from the North Station; there are also famous attractions such as Qingming Shanghe Park, Longting Park, Bao Gong Temple, Tianbo Yang Mansion, etc. in the surrounding area. Ample free parking spaces are convenient for you to travel quickly and feel the unique charm of the ancient and fragrant culture of the Song Dynasty. The hotel has more than 200 stylish and modern guest rooms. Each room includes a rich and delicious buffet breakfast, carefully prepared green health corner, Chinese food collection, Western meals, daily baking, beverage area, etc., and specially added local special snacks. Here, you can slow down, empty your mind, and recharge your body to start the next journey. Looking forward to meeting you again soon, I wish you a happy life! Holiday Inn Express Guest Care Team
Guest User
Superior Room (2 beds)
Stayed in Jan 2025
Family
4 review
2.1/5
Posted on Feb 21, 2025
Hygiene: Too dirty, there is a circle of rust under the kettle, there are lumps of marks on the sofa, and all the towels seem to have been used for several years and are hard. The quilt feels itchy when covered on the body. I have stayed in many Holiday Inn Express hotels across the country, but this one has these problems. I checked out decisively in the morning
Original TextTranslated by Google
Response from Property: [Free gym] Dear guest, thank you for your stay and comments. Xiaozhi deeply apologizes for not being able to bring you a satisfactory stay experience. We have always attached great importance to the hotel's environmental hygiene, and we have also strictly inspected the environment and cleanliness of the room. I believe this is not Xiaozhi's usual performance. We will definitely strengthen employee training and strengthen hygiene inspections. Creating a comprehensive, comfortable and clean stay environment for every guest is our unchanging purpose. We attach great importance to your feedback and will take it seriously and improve our services. As a member of the InterContinental Hotels Group, we have been committed to providing you with a safe and reliable environment, warm and comfortable guest rooms, clean and refreshing hygiene, and enthusiastic service, so that you can live comfortably and happily in our hotel. I hope you can give us a chance to visit our hotel again, and we will strive to provide better service. I express my sincere apologies to you again. I wish you a pleasant journey! Holiday Inn Express Guest Care Team
Guest User
Superior Queen Room
Stayed in Jan 2025
Couples
1 review
4.5/5
Great
Posted on Feb 13, 2025
Kaifeng Dichen Holiday Inn Express Evaluation During my recent trip, I stayed at Kaifeng Dichen Holiday Inn Express. After a comprehensive experience, I would like to talk about my feelings from the two aspects of hygiene and service. Let's talk about the hygiene first. This is indeed the most unsatisfactory part of my stay this time. After entering the room, the first impression is that the overall cleanliness needs to be improved. Although there are no obvious stains on the sheets, a careful inspection can reveal some fine dust residues, which seem to have not been strictly disinfected. There are also some unknown dirt accumulated in the corners of the bathroom, and the towels are not soft enough to touch, which makes people feel not clean enough. Moreover, some dust and debris can be seen in every corner of the room, which makes me question the hotel's cleaning standards, especially under the light. After all, hygiene is the most basic requirement of the hotel. If it is not done well in this regard, it will greatly affect the guests' stay experience. However, the hotel's service is still remarkable. The staff at the front desk are more enthusiastic, and the check-in and check-out procedures are relatively quick, without long waiting. The room service staff are also very polite. They will take the initiative to say hello every time they meet, which makes people feel more friendly. In general, the service of Kaifeng Dichen Holiday Inn Express is pretty good, but it really needs to be improved in terms of hygiene. I hope the hotel can pay attention to hygiene issues, strengthen cleaning management, and improve the hygiene standards of guest rooms, so as to better meet the needs of guests and improve the overall stay experience.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Holiday Inn Express Kaifeng Dichen and giving this valuable review. Xiaozhi is deeply sorry for not being able to bring you a satisfactory stay experience. As a member of the Holiday Inn Express chain brand, Xiaozhi's supporting facilities are equipped in accordance with brand standards, advocating a simple and smart travel experience. Xiaozhi will share your opinions with the management team and continue to work hard to improve the details in the future. In terms of hygiene details, Xiaozhi will strengthen supervision and strictly control the cleaned guest rooms. During your stay, no matter what problems you encounter, you can communicate with the staff in time, and we will do our best to improve and solve them. I sincerely look forward to your choice again. I wish you all the best. Holiday Inn Express Guest Care Team
Ann Hou
Superior 2-bed Room
Stayed in Jan 2025
Travel with friends
1 review
5.0/5
Outstanding
Posted on Feb 17, 2025
The room is clean but a little small, but breathable. Free parking. However, the parking lot management is not very standardized. I hope it can be improved. We stayed in a twin room, which is a smoking room. I hope that smoking is still prohibited indoors. The front desk service attitude is very good, thank you very much. There is a street behind the hotel where you can have a snack, but it is not recommended. It is very close to Qingming Riverside Park, and it takes more than ten minutes by taxi. It is not recommended to drive there. The parking lot is limited and very congested.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Holiday Inn Express Kaifeng Dichen and giving this valuable review. Xiaozhi is deeply sorry for not being able to bring you a satisfactory stay experience. As a member of the Holiday Inn Express chain brand, Xiaozhi's supporting facilities are equipped in accordance with brand standards, advocating a simple and smart travel experience. Xiaozhi will share your opinions with the management team and continue to work hard to improve the details in the future. In terms of hygiene, Xiaozhi will increase daily cleaning and ventilation efforts, and strive to present a cleaner and fresher guest room environment. During your stay, no matter what problems you encounter, you can communicate with the staff in time, and we will do our best to improve and solve them. I sincerely look forward to your choice again. I wish you all the best. Holiday Inn Express Guest Care Team