Crowne Plaza Hangzhou Riverside, an IHG Hotel

Crowne Plaza Hangzhou Riverside, an IHG Hotel Reviews

Crowne Plaza Hangzhou Riverside, an IHG Hotel

No. 888 Ke Ji Guan Street, Binjiang District, Binjiang District, Hangzhou, Zhejiang, 310051, ChinaView Hotel Details
Crowne Plaza Hangzhou Riverside, an IHG Hotel
Crowne Plaza Hangzhou Riverside, an IHG HotelCrowne Plaza Hangzhou Riverside, an IHG HotelCrowne Plaza Hangzhou Riverside, an IHG Hotel
Check available rooms for your travel dates
We Price Match
1 night

Crowne Plaza Hangzhou Riverside, an IHG Hotel Guest Reviews

4.8/5
Excellent
2872 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
Filter by:
Sort by:
All reviews(2872)
Positive reviews(2847)
Reviews with photos/video(836)
Fantastic river view(546)
Friendly front desk staff(488)
Delicious breakfast(256)
Perfect for business trips(149)
Luxurious(34)
Great swimming pool(34)
Delicious buffet(34)
Negative reviews(25)
SK HKG
1 King Standard River View
Stayed in Sep 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Nov 24, 2024
Service was excellent! Room is comfy and clean. Good size toilette. Food is good. Many varieties in both dinner and lunch buffet. Spacious parking space which is free! Will definitely return.
Response from Property: Dear guestThank you for staying with Crowne Plaza Hangzhou Riverside. We are glad that you are satisfying with our hotel. And thank you for sharing your living experience with us. Looking forward to your next stay. Hope you have a nice day!General Manger Jason Xu
Guest User
1 King Premium River View
Stayed in Feb 2024
Couples
14 review
5.0/5
Outstanding
Posted on Mar 30, 2024
Hotel is ideally situated for city skyline views, quite amazing! Local walkways, bicycle paths, and gardens along the river are just a couple minutes away, walking! Hotel staff are courteous and very helpful, choices for meals are delicious! Highly recommended for personal and business stay, travels! Thank you, Lorenzo Zhang, a wonderful hotel!!
Response from Property: Dear guestThank you for staying with Crowne Plaza Hangzhou Riverside. We are glad that you are satisfying with our hotel. And thank you for sharing your living experience with us. Looking forward to your next stay. Hope you have a nice day!Hotel Management Team
愛吃麻辣的鯊魚貓
1 King Standard River View Lounge Access
Stayed in Aug 2023
Business travelers
6 review
3.5/5
Posted on Oct 4, 2023
Nice to have welcome desserts but should remove after first day
Response from Property: Dear guestThank you for staying with Crowne Plaza Hangzhou Riverside. We are glad that you are satisfying with our hotel. And thank you for sharing your living experience with us. We think highly of your advice and will improve our services. Looking forward to your next stay. Hope you have a nice day!Management Team
Bianca Blanché Nicholls
1 King Standard
Stayed in Jul 2023
Solo travelers
20 review
5.0/5
Outstanding
Posted on Aug 16, 2023
Great stay. Service manager Lorenzo was a great help.
Response from Property: Dear guests, hello! Please accept our compliments from Crowne Plaza Hangzhou Bin'ao! Thank you for sharing your stay experience with us. We are glad that you were satisfied with your stay. The Crowne Plaza brand actively creates a new modern business travel experience for guests, and looks forward to a new upgraded experience every time you stay. We hope you will come again! Sincere blessings, the management team of Crowne Plaza Hangzhou Bin'ao
Anonymous User
1 King Standard
Stayed in Oct 2023
Travel with friends
2 review
5.0/5
Outstanding
Posted on Nov 8, 2023
It has been a pleasant stay in this hotel. It is clean, spacious and has a really good view across the river. The night scene is great and we get to stroll along the river just across the road. Nicole, Kylo and George have been very helpful during our stay here. They have assisted us in every way we needed cos it was our first time here and we didn’t know how to go about it. Overall it was a great stay! Will definitely come back to this hotel again if I were to visit Hangzhou again.
Response from Property: Dear guestThank you for staying with Crowne Plaza Hangzhou Riverside. We are glad that you are satisfying with our hotel. And thank you for sharing your living experience with us. Looking forward to your next stay. Hope you have a nice day!General Manger Jason Xu
Xuzecong
1 King Standard
Stayed in Nov 2023
Business travelers
4 review
5.0/5
Outstanding
Posted on Dec 28, 2023
Lake view room,kindly manager who called Lorenzo,a fabulous experience!
Response from Property: Dear guestThank you for staying with Crowne Plaza Hangzhou Riverside. We are glad that you are satisfying with our hotel. And thank you for sharing your living experience with us. Looking forward to your next stay. Hope you have a nice day!General Manger Jason Xu
D21
2 Twin Standard
Stayed in Sep 2023
Family
1 review
5.0/5
Outstanding
Posted on Oct 8, 2023
Clean, modern and spacious rooms. My family enjoyed the great stay here.
Response from Property: Dear guestThank you for staying with Crowne Plaza Hangzhou Riverside. We are glad that you are satisfying with our hotel. And thank you for sharing your living experience with us. Looking forward to your next stay. Hope you have a nice day!General Manger
Guest User
1 King Standard
Stayed in Apr 2023
Business travelers
7 review
5.0/5
Outstanding
Posted on May 15, 2023
Perfect
Response from Property: Dear guests, hello! First of all, on behalf of Crowne Plaza Hangzhou Bin'ao, we would like to thank you for your support and sharing your stay experience with us. I'm glad to hear that you were satisfied with your stay. We will wholeheartedly provide you with high-quality services and hope that every guest will enjoy a home away from home experience. We hope Crowne Plaza Hangzhou Bin'ao can become your home away from home. Welcome to come back often! Congratulations to the management team of Crowne Plaza Hangzhou Binao
Guest User
1 King Standard
Stayed in Sep 2023
Business travelers
5 review
5.0/5
Outstanding
Posted on Dec 31, 2023
room is very good.Lorenzo friendly and help.Fablous stay
Response from Property: Dear guestThank you for staying with Crowne Plaza Hangzhou Riverside. We are glad that you are satisfying with our hotel. And thank you for sharing your living experience with us. Looking forward to your next stay. Hope you have a nice day!General Manger Jason Xu
Luna
Standard Room
Stayed in Jun 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Oct 9, 2023
Great hotel with great views from the room
Response from Property: Dear guestThank you for staying with Crowne Plaza Hangzhou Riverside. We are glad that you are satisfying with our hotel. And thank you for sharing your living experience with us. Looking forward to your next stay. Hope you have a nice day!General Manger
Guest User
2 Twin Standard
Stayed in Jul 2023
Family
9 review
5.0/5
Outstanding
Posted on Aug 14, 2023
Lorenzo kindly and helpful.perfect
Response from Property: 尊敬的賓客,您好!請接受來自杭州濱奧皇冠假日酒店的致意!感謝您與我們分享入住體驗,很高興您對此次入住感到滿意。皇冠假日品牌積極為客人打造摩登商旅新體驗,期待您的每次入住都能有新的升級體驗,希望您再次光臨!誠摯祝福,杭州濱奧皇冠假日酒店管理團隊
Wan Vanice
1 King Standard
Stayed in Sep 2023
Travel with friends
3 review
5.0/5
Outstanding
Posted on Oct 19, 2023
Kylo service is. good
Response from Property: Dear guestThank you for staying with Crowne Plaza Hangzhou Riverside. We are glad that you are satisfying with our hotel. And thank you for sharing your living experience with us. Looking forward to your next stay. Hope you have a nice day!General Manger Jason Xu
Qinling
2 Twin Standard
Stayed in Jan 2025
Family
27 review
5.0/5
Outstanding
Posted on Feb 5, 2025
The hotel is located by the river, with a great location and many commercial streets around it. The hotel breakfast is very rich with a full range of delicious food. You can see the light show of the Asian Games venue from your room. The hotel front desk and restaurant services are also very good. Looking forward to having the opportunity to stay again
Original TextTranslated by Google
Guest User
2 Twin Standard
Stayed in Jan 2025
Family
7 review
5.0/5
Outstanding
Posted on Feb 3, 2025
For people who grew up by the sea, staying in a river view room is definitely a different experience! The hotel is very considerate. Not only did they upgrade the river view room for free, but they also provided drinks of their choice in the restaurant and bar according to the number of people. When I checked in, I just caught up with the light show, which was so beautiful! The hotel opened in 2023, the facilities are very new, and the service is also very good. I hope it can continue to maintain this!
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您下榻杭州濱奧皇冠假日酒店,並於百忙之中與我們分享您的入住體驗!您對酒店的肯定和讚揚,是對我們最大的鼓勵,我們一直致力於為賓客提供更為貼心、細緻的服務,我們不斷進步,更新酒店產品,希望每次入住都能令您印象深刻。我們誠意期待您的再次光臨!此致敬禮杭州濱奧皇冠假日酒店管理團隊
Guest User
2 Twin Standard
Stayed in Jan 2025
Family
38 review
4.3/5
Very Good
Posted on Feb 3, 2025
Five-star hotel, full marks for service, environment, and scenery, but objectively, the stay was not very comfortable. First, it was very hot, very hot. I don't know why the ventilation in the room was not good. When the air conditioner was not turned on, it was so hot that the manager sent a fan... Then the exhaust effect of the bathroom was not good, so some smells took a long time to dissipate. Second, there was nothing around. You can order takeout, but if you want to go shopping, this is not a good choice. Third, the quilt made a loud noise, and the children felt uncomfortable sleeping. In summary, next time I come to Hangzhou, I probably won't choose this hotel. It's an old brand, the hardware is OK, but a series of software can't keep up. The flush toilet is still the oldest one, without smart flushing and electric heating. In fact, these are already standard in many hotels that are not ranked. The service is great. I kept asking, but the problem is still the problem. I upgraded the room and thought there was a bathtub to take a bath, but there was none. What can I say? You are very good, but I will choose another one next time...
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您入住杭州濱奧皇冠假日酒店並留下您的寶貴意見,在入住期間未能提供令您滿意的住宿體驗,我們團隊非常重視每一位客人的意見和建議,日後會繼續提升各項服務,重注每位客人的舒暢體驗和服務感受。祝您生活愉快,萬事順利!杭州濱奧皇冠假日酒店管理團隊