Holiday Inn Express Suzhou New District Reviews

Response from Property: Dear Valued Guest,Thank you so much for your continued support and loyalty to our hotel. As you kindly mentioned, our prime location is indeed one of our greatest advantages. Situated in the bustling heart of the High-Tech Zone, our hotel is part of a well-equipped shopping center, with direct access to Line 3 of the subway on the basement level, extensive bus routes, and complimentary parking for guests—making transportation incredibly convenient. During your stay with us, you can enjoy a refreshing shower, a peaceful and comfortable sleep, and wake up to a nutritious and balanced breakfast buffet in the morning. We sincerely look forward to welcoming you back on your next visit! IHG Social Listening Team

Response from Property: Dear Valued Guest,Thank you for taking the time to share your wonderful review. We are truly honored to have provided you with a pleasant stay. Our hotel’s prime location is indeed one of our greatest advantages, with comprehensive amenities nearby and convenient transportation options to help save you time and energy. Should you need anything during your stay, our staff is always ready to assist you with the utmost enthusiasm. And to start your day right, we offer a nutritious and delicious breakfast featuring a mix of Chinese and Western dishes, including some of Suzhou’s local specialties—perfect for fueling your day! We will continue striving for excellence and look forward to welcoming you back soon. IHG Social Listening Team

Response from Property: Dear Guest,Thank you for sharing your valuable feedback. We sincerely apologize for the inconvenience you experienced during your stay. Our hotel is located next to the Suzhou Longfor Lion Mountain Paradise Walk shopping mall. After the mall closes at night, you may follow navigation for a taxi or walk directly to the hotel entrance. Should you need any assistance, please feel free to contact our front desk at any time—we’d be more than happy to provide you with the most convenient route. We truly hope to have the opportunity to welcome you back for a more enjoyable stay in the future. IHG Social Listening Team

Response from Property: Dear Guest, thank you for sharing this enthusiastic review with us. The hotel is located in a shopping mall, equipped with all kinds of commercial facilities. It is adjacent to the subway station of Line 3 and close to many famous scenic spots, enjoying a highly advantageous location. Every morning, we prepare a buffet - style breakfast. The dishes combine Chinese and Western cuisine, and there are also special Suzhou delicacies, with a balanced nutritional combination to energize you for a new day. We will keep working hard and look forward to your next visit. IHG Social Listening Team

Response from Property: Dear Guest, thank you for choosing our hotel and leaving this review. The hotel is located within a shopping mall, with complete commercial facilities. It is adjacent to Subway Line 3 and surrounded by many famous scenic spots, boasting a highly advantageous location. The hotel adheres to its brand positioning, offering comprehensive yet not excessive facilities. It meets guests' needs for a concise, efficient, comfortable and worry - free stay, providing better cost - effectiveness. We will continue to strive and look forward to your choosing our hotel again. IHG Social Listening Team

Response from Property: Dear Guest,Thank you for choosing our hotel as your accommodation and for sharing this review. We sincerely apologize that the room size did not meet your expectations. However, the room is fully equipped with all necessary facilities, and the value of our hotel is more reflected in ensuring a comfortable experience for our guests, without compromising on quality. We will strive to improve the details and innovate our services in the future. We look forward to welcoming you again. IHG Social Listening Team

Response from Property: Dear guest, thank you for your strong support of our hotel and sharing this review with us. We apologize for the unsatisfactory experience in terms of cleanliness during your stay, and we will increase our efforts in cleaning and inspection in the future. If you encounter any problems during your stay, please feel free to contact our staff for communication, and we will do our best to solve the problem for you. We look forward to welcoming you back again. Best regards, IHG Social Listening Team

Response from Property: Dear guest, Thank you for staying with us and providing us with this valuable feedback. Holiday Inn Express has always located in convenient locations such as near commercial centers or subway stations. We apologize that the hotel facilities did not meet your expectations. In the future, we will strengthen the maintenance of our facilities and accelerate updates. We hope you will stay with us again. IHG Social Listening Team

Response from Property: Dear guest, thank you for this valuable review. The hotel is located in the shopping mall, a variety of food, shopping, leisure and other commercial facilities are readily available, the negative layer of seamless connection to the railway line 3, travel is very convenient. We are committed to creating a pleasant experience for every guest, any need during your stay, you are always welcome to contact the staff to communicate, we will be full of enthusiasm for your service. We sincerely invite you to visit us again. IHG Social Listening Team

Response from Property: Dear Guest, Thank you for taking the time to share your feedback and leave a review. We are sorry to hear that the room size did not meet your expectations. We apologise for this. However, the room should have all the supporting facilities such as well known branded mattresses, soft and hard double pillows, branded bathroom etc. The value for money of the hotel is more reflected in the experience of ensuring the comfort of the guests. We will strive to innovate our services and sincerely invite you to continue to choose our hotel. IHG Social Listening Team

Response from Property: Dear Guest,Thank you for choosing to stay with us. Our restaurant chef does a fantastic job, it sounds like you were able to enjoy a meal for breakfast which is great to read. Please come back and visit us again soon. Best regards. IHG Social Listening Team

Response from Property: Dear guest, Thank you for the wonderful 5 star review on your recent stay with us. We strive to make every guest experience at our hotel a relaxing and memorable experience. We are so glad we were able to accommodate you. Hope to see you soon. Best regards, Hotel Management

Response from Property: Dear guest, Thank you for the wonderful review on your recent stay with us. We strive to make every guest experience at our hotel a relaxing and memorable experience. We are so glad we were able to accommodate you. Hope to see you soon. Best regards, Hotel Management

Response from Property: Dear Guest, thank you for staying at our hotel and for your kind review. We strive to ensure our guests' satisfaction and truly appreciate your feedback! Additionally, we take pride in our hotel’s excellent location. We sincerely hope to have the pleasure of welcoming you back again. IHG Social Listening Team