La Sinfonia Citadel Hotel and Spa

La Sinfonia Citadel Hotel and Spa Reviews

La Sinfonia Citadel Hotel and Spa

12-14 Dinh Ngang Street, Cua Nam Ward, Quan Hoan Kiem, Hanoi, VietnamSee Hotel Details
La Sinfonia Citadel Hotel and Spa
La Sinfonia Citadel Hotel and SpaLa Sinfonia Citadel Hotel and SpaLa Sinfonia Citadel Hotel and Spa
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Guest Reviews

9.4/10
Amazing
438 review
Verified reviews
Location9.5
Amenities9.2
Service9.6
Cleanliness9.4
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All reviews(438)
Positive reviews(429)
Reviews with photos/video(164)
Delicious breakfast(65)
Perfect for business trips(29)
Close to train station(26)
Well designed(20)
Well decorated(17)
Friendly front desk staff(15)
Loved the massages(7)
Average towels(5)
Negative reviews(9)
Tiger-food
Deluxe With Internal Window
Stayed in Jun 2025
Traveling with friends
13 review
9.5/10
Amazing
Posted on Jul 25, 2025
Staffs are helpful and room is clean. Hotel is located in heart of Hanoi, you can easy find anything within walking distance
ALCY
Deluxe With Internal Window
Stayed in Jun 2025
Solo traveler
16 review
10/10
Outstanding
Posted on Jul 26, 2025
Tran Huyen Trang the manager of this hotel has made my stay absolutely memorable. Gave me a complimentary room upgrade and room decorated for my birthday. Appreciate the work that she does. Hope to come back soon! :)
Guest User
Deluxe With Internal Window
Stayed in Jun 2025
Couple
2 review
10/10
Outstanding
Posted on Jul 7, 2025
Great stay experience and highly recommended. The hotel has a great location—perfectly close to all tourism spots, sitting right in the middle of two major tourism regions. Love the French style interior design, and the bed and covers are really good. Additionally, the breakfast was fantastic, and the staff are great and extremely friendly. Initially I was concerned about road noise since the location’s so good, but it turned out great—thanks to it being in a quiet connecting alley. Recommend to everyone, especially tourists.
Yungtuug
Deluxe With Internal Window
Stayed in May 2025
Couple
26 review
10/10
Outstanding
Posted on Jun 30, 2025
From the moment you step into La Sinfonia Del Rey, you’re enveloped in an atmosphere of elegance and tranquility that feels worlds away from the bustling streets of Hanoi. Nestled just steps from the iconic Hoan Kiem Lake and the vibrant Old Quarter, this boutique hotel offers the perfect blend of luxury, comfort, and cultural immersion.
Guest User
Deluxe With Internal Window
Stayed in Apr 2025
Family
12 review
9.5/10
Amazing
Posted on Jun 6, 2025
The staff at La Sinfonia Citadel hotel were incredibly attentive and genuinely friendly - their service was truly 5 stars and made our stay feel extra special. The location of the hotel was also ideal, nestled in a quiet corner, but a stone’s throw away from the hustle and bustle of Hang Bong street and a short walk from many must see sites: Hanoi train tracks, Temple of Literature, Hoa Lo Prison, etc. Finally, the breakfast buffet had a lot of variety and was a favourite of my parents. A big thank you to the exceptional service from the staff at La Sinfonia Citadel hotel!
Response from Property: Dear valued guest,We are truly delighted to hear that our team’s attentiveness and genuine hospitality left such a positive impact on your stay. Your recognition of our service as 5 stars is greatly appreciated, and we are especially pleased to know that we were able to make your visit feel extra special.We’re also glad that you enjoyed our location—tucked away in a peaceful corner yet conveniently close to some of Hanoi’s most iconic landmarks. It's wonderful to hear that the breakfast buffet was a highlight for your parents as well.On behalf of all of us at La Sinfonia Citadel, thank you once again for your generous feedback. It was our pleasure to host you, and we hope to have the opportunity to welcome you and your family back in the near future.
Jiaheng Huang
Junior Suite
Stayed in Mar 2025
Couple
1 review
10/10
Outstanding
Posted on May 3, 2025
We had an issue with the air conditioning on our first night, but after we reported it to the hotel the next day, they responded quickly and resolved the problem. They also made improvements to their internal processes to prevent similar issues from happening again, which shows they truly listen to guest feedback. All the staff were very friendly, and the spa experience was excellent—definitely recommend trying it out!
Response from Property: Dear sir/ma’am,Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the air conditioning issue on your first night, but we’re glad to hear that our team addressed it promptly and that you were satisfied with the resolution. It’s wonderful to know that you enjoyed the friendly service from our team and had an excellent spa experience. We truly appreciate your recommendation and look forward to welcoming you back on your next visit.Best regards, La Sinfonia Citadel Hotel & Spa
LucasLaiLiao
Executive With Internal Window
Stayed in Mar 2025
Couple
4 review
7.0/10
Posted on Apr 15, 2025
Great service with good breakfast. Complimentary 2x beverage at rooftop bar. Selection from cocktail & fresh juice with city view. Come with snack as well.
Response from Property: Dear sir/ma’am,Thank you for your kind words! We're delighted to know that you enjoyed the service and breakfast, as well as the complimentary beverages at our rooftop bar. It’s great to know you appreciated the selection of drinks, snacks and the city view from our bar — we’re glad it added a special touch to your stay.We truly appreciate your feedback and look forward to welcoming you back again soon.Best regards, La Sinfonia Citadel Hotel & Spa
AlvinOng
Deluxe With Internal Window
Stayed in Feb 2025
Couple
63 review
10/10
Outstanding
Posted on Mar 17, 2025
This hotel is very convenient in terms of getting food and to POI. Train street is just a stone throw away. Also the food street which is just next to Train street. The street in front of the hotel also have a few eating places. The reception is welcoming, welcome tea and snacks with cold towel. Also have complimentary cocktail at roof top bar. The room is clean, good air conditioning and strong water pressure. The breakfast place on level 8 is also good. Varieties is not as many as those in 5 stars hotel. But it has delicious pho and many others. The staff from lobby all the way to the rooftop are attentive and smiling. This hotel also provide locker service if you are taking the night train. Also provide free shower facilities for us before going to the train station. I will definitely come back to this hotel in future. Special mention to Viet Nguyen. He recommended us to a local cafe place, it served good coffee and good ground coffee powder to buy home. It’s cheaper than other streets and good quality robusta coffee.
6/9
Response from Property: Dear sir/ma’am,Thank you so much for your wonderful review. We’re delighted to hear that our location was so convenient for you to explore various dining options and famous surrounding attractions. We’re also thrilled that you found our service welcoming and attentive — it’s always our goal to make each guest feel at home. It’s great to know that our team, especially Viet Nguyen, was able to assist you in finding a local café that added to your experience.Thank you again for your feedback, and we look forward to welcoming you back on your next visit!Best regards, La Sinfonia Citadel Hotel & Spa
Ms. Wilson
Junior Suite
Stayed in Jan 2025
Couple
16 review
10/10
Outstanding
Posted on Feb 21, 2025
I booked 2 separate rooms for us and for our friends. The moment we arrived at the hotel the staff are so nice and professional. the hotel is not perfect but at least they try their best to accommodate and take care of their guest. breakfast food is okay but needs more varieties to choose to. all in all it was great and lovely!
Response from Property: Dear sir/ma’am,Thank you for taking the time to share your experience with us. We're so pleased to hear that you and your friends felt warmly welcomed and well taken care of by our team. We appreciate your feedback on the breakfast selection and will certainly consider it as we continue to improve. While we know no place is perfect, it means a lot to us that you recognized the effort our staff puts into ensuring a comfortable and enjoyable stay.Best regards, La Sinfonia Citadel Hotel & Spa
Mike•Cheong
Deluxe With Internal Window
Stayed in Jan 2025
Couple
6 review
5.0/10
Posted on Feb 17, 2025
Mixed Experience at La Sinfonia Citadel Hotel and Spa The staff service was excellent, especially a lady at breakfast who was not only friendly but also gave great recommendations for nearby travel spots. Her hospitality truly stood out. However, the hotel’s facilities need better maintenance. The shower faucet fell off while my girl friend was showering and hit her head 🤬, which was quite dangerous. This kind of issue shouldn’t happen in a hotel of this standard. Food quality was average, and hygiene was a concern—I found a plastic piece in my meal, which was disappointing. The hotel has a great location and attentive staff, but improvements in maintenance and cleanliness are needed for a better experience.
Response from Property: Dear sir/ma’am,Thank you for your balanced feedback. We're glad to hear that you enjoyed your stay overall, and we also appreciate your constructive comments. We're truly grateful for your kind words about our team, especially the staff member at breakfast who made a positive impression with her hospitality and helpful travel recommendations. It's always rewarding to know when our team is able to enhance a guest’s stay.However, we are very sorry to hear about the issues you encountered during your visit. The incident involving the shower faucet is deeply concerning, and we sincerely apologize for the distress and risk this caused. We also regret the issue with the plastic piece in your meal and the concerns regarding food quality and hygiene. Your feedback has been shared with our kitchen and maintenance teams, and corrective actions are being taken immediately.We truly appreciate your honest comments, as they help us improve. Despite these shortcomings, we hope we’ll have the opportunity to welcome you again and provide the high-standard experience you rightfully expected.Best regards, La Sinfonia Citadel Hotel & Spa
Anonymous User
Deluxe With Internal Window
Stayed in Jan 2025
Traveling with friends
12 review
9.5/10
Amazing
Posted on Feb 11, 2025
Room size ok for 2 pax. We were upgraded to executive room. Prefer standing shower instead of bath tub, pls request from counter when check in of your preference. Got 2 complimentary cocktail drinks at rooftop bar, excellent drinks and view. Breakfast lacking in variety.
Response from Property: Dear sir/ma’am,Thank you for your thoughtful review. We’re glad to hear that you enjoyed the room upgrade and that the complimentary cocktails at our rooftop bar provided a memorable experience, along with the stunning view. We appreciate your feedback on the breakfast variety, and we will certainly consider it as we work to enhance our offerings. We look forward to welcoming you back and providing an even better experience in the future!Best regards, La Sinfonia Citadel Hotel & Spa
Guest User
La Sinfonia Suite
Stayed in Dec 2024
Solo traveler
7 review
10/10
Outstanding
Posted on Feb 3, 2025
This hotel is close to everything. The reception staff helped me to book train tickets and gave me some interesting spots to visit. The room where the breakfast is served is awesome !
Response from Property: Dear sir/ma’am,Thank you for your lovely feedback! We’re delighted to hear that you enjoyed our convenient location and that our reception team could assist you with train tickets and local recommendations. It’s also wonderful to know you liked the breakfast room — we’re proud of our restaurant space and love hearing guests enjoy it.We hope to welcome you back again soon for another great stay!Best regards, La Sinfonia Citadel Hotel & Spa
Curtis Lee Baker
Deluxe With Internal Window
Stayed in Dec 2024
Solo traveler
1 review
10/10
Outstanding
Posted on Jan 29, 2025
Absolutely a hidden gem in Hanoi! This hotel is a fantastic stay and the service of the staff is top notch! I’ve stayed twice here now and will definitely choose again. The location next to the coffee shops in the train street is such a bonus! It’s a classy boutique must stay for anyone wanting a localized experience, genuine caring staff and a great stay! Walking distance to the cathedral and old area! Reminds me of the Great Gatsby!
Response from Property: Dear sir/ma’am,Thank you so much for your amazing review! It’s our pleasure to be called a hidden gem and even more thrilled to have welcomed you back for a second stay. It means the world to us that you enjoyed the personalized service, our charming location near Train Street and the Old Quarter, and the unique atmosphere that reminded you of The Great Gatsby. Our team is dedicated to creating a memorable, localized experience for each guest, and we’re so grateful for your kind recognition. We can’t wait to welcome you back for your next Hanoi visit!Best regards, La Sinfonia Citadel Hotel & Spa
Captainobvious
Deluxe With Internal Window
Stayed in Jun 2025
Solo traveler
16 review
10/10
Outstanding
Posted on Jul 29, 2025
I really liked this hotel. The room was comfortable and clean, the staff were super friendly and helpful, and the location was great for sight seeing around Hanoi City. I would definitely stay here again.
Guest User
Executive With Internal Window
Stayed in Dec 2024
Traveling with friends
25 review
10/10
Outstanding
Posted on Feb 23, 2025
excellent hotel, staff could not have been more helpful. very clean and excellent location!
Response from Property: Dear sir/ma’am,Thank you for your kind words! We’re thrilled to hear that you had such a positive experience with us. Our team is dedicated to providing helpful and attentive service, and it's wonderful to know that it made a difference during your stay. We truly appreciate your feedback and look forward to welcoming you back again soon!Best regards, La Sinfonia Citadel Hotel & Spa