La Sinfonia Citadel Hotel and Spa Reviews

Response from Property: Dear valued guest,We are truly delighted to hear that our team’s attentiveness and genuine hospitality left such a positive impact on your stay. Your recognition of our service as 5 stars is greatly appreciated, and we are especially pleased to know that we were able to make your visit feel extra special.We’re also glad that you enjoyed our location—tucked away in a peaceful corner yet conveniently close to some of Hanoi’s most iconic landmarks. It's wonderful to hear that the breakfast buffet was a highlight for your parents as well.On behalf of all of us at La Sinfonia Citadel, thank you once again for your generous feedback. It was our pleasure to host you, and we hope to have the opportunity to welcome you and your family back in the near future.

Response from Property: Dear sir/ma’am,Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the air conditioning issue on your first night, but we’re glad to hear that our team addressed it promptly and that you were satisfied with the resolution. It’s wonderful to know that you enjoyed the friendly service from our team and had an excellent spa experience. We truly appreciate your recommendation and look forward to welcoming you back on your next visit.Best regards, La Sinfonia Citadel Hotel & Spa

Response from Property: Dear sir/ma’am,Thank you for your kind words! We're delighted to know that you enjoyed the service and breakfast, as well as the complimentary beverages at our rooftop bar. It’s great to know you appreciated the selection of drinks, snacks and the city view from our bar — we’re glad it added a special touch to your stay.We truly appreciate your feedback and look forward to welcoming you back again soon.Best regards, La Sinfonia Citadel Hotel & Spa

Response from Property: Dear sir/ma’am,Thank you so much for your wonderful review. We’re delighted to hear that our location was so convenient for you to explore various dining options and famous surrounding attractions. We’re also thrilled that you found our service welcoming and attentive — it’s always our goal to make each guest feel at home. It’s great to know that our team, especially Viet Nguyen, was able to assist you in finding a local café that added to your experience.Thank you again for your feedback, and we look forward to welcoming you back on your next visit!Best regards, La Sinfonia Citadel Hotel & Spa

Response from Property: Dear sir/ma’am,Thank you for taking the time to share your experience with us. We're so pleased to hear that you and your friends felt warmly welcomed and well taken care of by our team. We appreciate your feedback on the breakfast selection and will certainly consider it as we continue to improve. While we know no place is perfect, it means a lot to us that you recognized the effort our staff puts into ensuring a comfortable and enjoyable stay.Best regards, La Sinfonia Citadel Hotel & Spa

Response from Property: Dear sir/ma’am,Thank you for your balanced feedback. We're glad to hear that you enjoyed your stay overall, and we also appreciate your constructive comments. We're truly grateful for your kind words about our team, especially the staff member at breakfast who made a positive impression with her hospitality and helpful travel recommendations. It's always rewarding to know when our team is able to enhance a guest’s stay.However, we are very sorry to hear about the issues you encountered during your visit. The incident involving the shower faucet is deeply concerning, and we sincerely apologize for the distress and risk this caused. We also regret the issue with the plastic piece in your meal and the concerns regarding food quality and hygiene. Your feedback has been shared with our kitchen and maintenance teams, and corrective actions are being taken immediately.We truly appreciate your honest comments, as they help us improve. Despite these shortcomings, we hope we’ll have the opportunity to welcome you again and provide the high-standard experience you rightfully expected.Best regards, La Sinfonia Citadel Hotel & Spa

Response from Property: Dear sir/ma’am,Thank you for your thoughtful review. We’re glad to hear that you enjoyed the room upgrade and that the complimentary cocktails at our rooftop bar provided a memorable experience, along with the stunning view. We appreciate your feedback on the breakfast variety, and we will certainly consider it as we work to enhance our offerings. We look forward to welcoming you back and providing an even better experience in the future!Best regards, La Sinfonia Citadel Hotel & Spa

Response from Property: Dear sir/ma’am,Thank you for your lovely feedback! We’re delighted to hear that you enjoyed our convenient location and that our reception team could assist you with train tickets and local recommendations. It’s also wonderful to know you liked the breakfast room — we’re proud of our restaurant space and love hearing guests enjoy it.We hope to welcome you back again soon for another great stay!Best regards, La Sinfonia Citadel Hotel & Spa

Response from Property: Dear sir/ma’am,Thank you so much for your amazing review! It’s our pleasure to be called a hidden gem and even more thrilled to have welcomed you back for a second stay. It means the world to us that you enjoyed the personalized service, our charming location near Train Street and the Old Quarter, and the unique atmosphere that reminded you of The Great Gatsby. Our team is dedicated to creating a memorable, localized experience for each guest, and we’re so grateful for your kind recognition. We can’t wait to welcome you back for your next Hanoi visit!Best regards, La Sinfonia Citadel Hotel & Spa