San Premium Hotel - Former Golden Cyclo Hotel

San Premium Hotel - Former Golden Cyclo Hotel Reviews

San Premium Hotel - Former Golden Cyclo Hotel

36 - 38 Ha Trung, Hang, Quan Hoan Kiem, Hanoi, VietnamSee Hotel Details
San Premium Hotel - Former Golden Cyclo Hotel
San Premium Hotel - Former Golden Cyclo HotelSan Premium Hotel - Former Golden Cyclo HotelSan Premium Hotel - Former Golden Cyclo Hotel
Choose dates to check available rooms
We Price Match
1 night

Guest Reviews

8.7/10
Very Good
188 review
Verified reviews
Location8.9
Amenities8.2
Service9.1
Cleanliness8.5
Filter by:
Sort by:
All reviews(188)
Positive reviews(174)
Reviews with photos/video(46)
Great service(87)
Delicious breakfast(30)
Convenient location(29)
Perfect for business trips(17)
Easy to get around(12)
Great value for money(10)
Close to train station(7)
Strange smell in room(5)
Negative reviews(14)
mouridis
Suite Balcony Room
Stayed in Apr 2025
Family
2 review
9.5/10
Amazing
Posted on May 6, 2025
Everything was above expectations. The room was really good for the price and everything else was excellent, especially the service. I cannot stress this enough. Aimee and her stuff were super friendly, welcoming and helpful with everything we needed and asked for. The location was very good, just a few steps from anything we wanted to visit. The breakfast was also very good. Strongly recommended for family visiting Hanoi and we'll happily stay there if we visit again.
Alice_Z
Junior Double Or Twin Room - City View
Stayed in Feb 2024
Family
3 review
9.5/10
Amazing
Posted on Mar 11, 2024
We are family of 4 members traveling to Hanoi this time. The hotel location is very good, walking distance to reach few famous places. The hotel provided buffer breakfast and afternoon tea. Food is good 👍 and yummy.😋 Overall experience is excellent 👍
momoliu
Suite Balcony Room
Stayed in Nov 2023
Family
11 review
4.5/10
Posted on Mar 7, 2024
Didn’t really like the cleanliness, only good thing is the location and the dual exit/ entry doors that result in the 2 different streets. Breakfast was mediocre at best
Tina Tanya
Deluxe Double Room
Stayed in Oct 2023
Solo traveler
164 review
10/10
Outstanding
Posted on Nov 15, 2023
Delightful stay! I appreciate the help of the stuff. The breakfast is good. Nice location. 100% recommend.
Response from Property: Dear Tina Tanya, I am delighted to hear that you had a wonderful time at the San Premium Hotel. It is our pleasure to learn that you loved the hotel location, buffet breakfast in our restaurant, and our service provided by our friendly staff. Your satisfaction is a great source of motivation and encouragement for all the team and I will definitely share your compliments with our team.We all look forward to welcoming you back to our hotel in your next visit to Hanoi.Sincerely yours,Tony NguyenGeneral Manager
Andrea
Family Room - City view
Stayed in Jan 2024
Family
8 review
10/10
Outstanding
Posted on Feb 20, 2024
The staff at this hotel were exceptionally kind and helpful! I've travelled to more than 30 countries and stayed in loads of hotels. The staff here were the some of the kindest I've ever encountered. We stayed for two nights before traveling around Vietnam and at the end of our trip decided to return to this hotel again because of the nice people who work here. Also, for those looking for a location close to a lot of sites and restaurants, I recommend this one.
Guest User
Junior Double Or Twin Room - City View
Stayed in Dec 2023
Couple
14 review
8.0/10
Very Good
Posted on Jan 9, 2024
We stayed for 2 nights and the staff were excellent. They speak good English and always make us feel very welcome. They also go the extra mile for any requests we have. Thanks.
Chrissyt
Deluxe Double Or Twin Room
Stayed in Nov 2023
Solo traveler
13 review
8.0/10
Very Good
Posted on Dec 15, 2023
All the workers there were very sweet and amazing! Breakfast was actually also good because they literally made me an omelette! The olds are a bit old and damp feeling, but that’s it!
Darren
Junior Double Or Twin Room - City View
Stayed in May 2023
Traveling with friends
2 review
9.5/10
Amazing
Posted on Jun 16, 2023
Check-in was smooth, and the hotel staff were very kind and friendly. The breakfast buffet was good, the gym was not very well-equipped. The location was very good as it was walkable to almost all parts of the city centre.
Guest User
Suite Balcony Room
Stayed in Oct 2023
Traveling with friends
33 review
8.5/10
Very Good
Posted on Nov 20, 2023
Cleanliness can be better, general it’s still satisfactory. Location is good as it’s close to the night market. Staff service is awesome as they are friendly and able to communicate in English.
Response from Property: Dear our value guest,Thank you so much for taking time to give us a review following your stay with us at San Premium Hotel. We are very happy to know that you enjoyed your stay and you liked our friendly staff. Your satisfaction is a great source of motivation and encouragement for all the team and I will definitely share your compliments with our team. However, we also sincerely apologize to you about the inconvenience that caused you during your stay and thanks for sharing that with us. We always listen to your options and we will try our best to improve everything.Once again, thank you for staying with us and we look forward to welcoming you back to us in the very near future. Sincerely yours,Tony NguyenGeneral Manager
Guest User
Deluxe Double Room
Stayed in Mar 2023
Traveling with friends
7 review
9.5/10
Amazing
Posted on Apr 20, 2023
The hotel has two entrances make access convenient. Spaces and bright lobby which also serves as breakfast area is another plus point. Services are great and communication with staffs are easy. Staffs are extra helpful👍🏻. Big selection for breakfast.
Response from Property: Dear Customers,Thank you very much for your high score of evaluation. We appreciate your support very much and do hope to have more chances to serve you in the nearest future. Have a fantastic day! Best Regards,Management Team – San Premium Hotel
Jack Obama
Deluxe Double Room
Stayed in Mar 2023
Booked for others
3 review
5.0/10
Posted on Apr 21, 2023
Do not book this hotel at all. They will go thru your baggages!!! Once you leave the room. On booking it says room with window, but when you check in they put you in a room without any windows.
Response from Property: Dear Mr/Ms. Jack Obama,Thank you for your feedback. We are terribly sorry to hear that you experienced these problems during your stay with us. We will take a look at this and do our best to fix it as soon as possible.After a deep investigation, we understand your disappointment but your travel agency was booked a wrong room type with no window for you. We have tried to upgrade your room but your group did not want to listen and just walk away which caused us to take action follow our hotel policy by moving your bags back to original room type. We hope you'll give us another opportunity to be of service to you soon.Best Regards,Management Team – San Premium Hotel
Vishwas
Suite Balcony Room
Stayed in Mar 2023
Couple
11 review
10/10
Outstanding
Posted on Apr 8, 2023
Great service with affordable pricing. Jasmine, Tony and rest of the staff provided an unforgettable experience. Initially we booked for 2 nights, but after experiencing their humble services we extended our stay. Very clean, located distance away from main attractions.
6/7
Response from Property: Dear Customers,Thank you very much for your high score of evaluation. We appreciate your support very much and do hope to have more chances to serve you in the nearest future. Have a fantastic day! Best Regards,Management Team – San Premium Hotel
Guest User
Family Room - City view Non smoking
Stayed in Feb 2023
Family
5 review
10/10
Outstanding
Posted on Apr 28, 2023
Excellent hotel for the value, basically near to the city area and buses can pick you up easily! Staff were extremely friendly too! Shout out to Edward for being an extremely nice staff in guiding us!
Response from Property: Dear Customers,Thank you very much for your high score of evaluation. We appreciate your support very much and do hope to have more chances to serve you in the nearest future. Have a fantastic day! Best Regards,Management Team – San Premium Hotel
Guest User
Deluxe Double Room
Stayed in Feb 2023
Solo traveler
2 review
9.0/10
Great
Posted on Mar 7, 2023
I didn't care about the hotel because it was a solo trip. The staff were really nice. It was good to have a simple breakfast. Especially. Thank you Alisa for taking care of me and being my friend!! If I go to Hanoi with a light heart, I will come back.^^
Response from Property: Dear Customers,Thank you very much for your high score of evaluation. We appreciate your support very much and do hope to have more chances to serve you in the nearest future. Have a fantastic day! Best Regards,Management Team – San Premium Hotel
Guest User
Junior Double Or Twin Room - City View
Stayed in Dec 2022
Family
1 review
10/10
Outstanding
Posted on Jan 16, 2023
We have a great time the room is very clean the staff is very nice a big thank you to mike nguyen for helping me to extend another night the food is good i will recommend you to my friend who is planning to visit hanoi..
Response from Property: We are grateful for your fantastic review of our associates, which is indeed our motivation and encouragement to continue bettering our service quality. See you again at our hotel! We wish you all the best!