Hop Inn Hotel Ermita Manila

Hop Inn Hotel Ermita Manila Reviews

Hop Inn Hotel Ermita Manila

1850 M. H. Del Pilar St, Malate, City of Manila, Metro Manila, 1004, PhilippinesSee Hotel Details
Hop Inn Hotel Ermita Manila
Hop Inn Hotel Ermita ManilaHop Inn Hotel Ermita ManilaHop Inn Hotel Ermita Manila
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1 night

Guest Reviews

8.6/10
Very Good
433 review
Verified reviews
Location8.8
Amenities7.7
Service8.8
Cleanliness9.0
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All reviews(433)
Positive reviews(417)
Reviews with photos/video(74)
Great value for money(17)
Perfect for business trips(13)
Average sound insulation(10)
Convenient for shopping(10)
Located downtown(9)
Nice sea view(7)
Clean bathrooms(4)
Comfortable bed(4)
Negative reviews(16)
Anonymous User
Standard Double Room
Stayed in May 2025
Family
1 review
7.5/10
Posted on Jun 25, 2025
Our stay was comfy with a bit of not so. We were not told the schedule for house keeping. And the room wifi, as they say was good for 5 devices but only my phone was able to connect.
Response from Property: Dear Valued Guest,Warm greetings from Hop Inn Hotel Ermita Manila!Thank you for taking the time to share your recent experience with us. We are pleased to hear that you found your stay comfortable overall and appreciated the cleanliness of the room as well as our convenient location.However, we regret to learn that certain aspects of your visit fell short of expectations. Please accept our sincere apologies for the inconvenience caused by the lack of communication regarding our housekeeping schedule. We understand how important clear information is to ensure a smooth and worry-free stay, and we are working with our team to reinforce proper guest communication moving forward.Additionally, we are sorry to hear about your experience with the in-room WiFi connection. While our system is designed to support multiple devices, we recognize that occasional connectivity issues may occur. Your feedback has been forwarded to our IT and technical teams for immediate review and improvement.We genuinely appreciate your constructive comments, as they help us enhance the quality of our service. We hope to have the opportunity to welcome you back and provide a more seamless and satisfying experience in the future.With sincere thanks,Mark Louie de VeraHotel ManagerHop Inn Hotel Ermita Manila
Vioan Jesse Navarro
Standard Double Room
Stayed in Apr 2025
Couple
2 review
9.5/10
Amazing
Posted on Jul 2, 2025
Had a nice and comfortable stay at Hop Inn Hotel Manila. The room was clean, the staff were polite, and the location was convenient. However, the bed foam kept shifting out of the bed frame, which was a bit inconvenient. I also wish they provided complimentary toothbrush and toothpaste, or at least had them available for purchase at the front desk. Overall, still a great value for the price and would consider staying again.
Response from Property: Dear Ms. Vioan Jesse Navarro,Warm greetings from Hop Inn Hotel Ermita Manila!Thank you very much for choosing to stay with us and for taking the time to share your thoughtful and detailed review. We are truly delighted to know that you had a nice and comfortable stay, and we sincerely appreciate your excellent rating of 9.5 out of 10.It’s wonderful to hear your kind words regarding our clean rooms, courteous staff, and convenient location. Providing a consistently clean and welcoming environment is part of our brand commitment, and we are happy that your experience reflects this.We also appreciate your honest feedback about the bed foam shifting out of place, as well as your suggestion regarding basic hygiene amenities such as toothbrushes and toothpaste. While Hop Inn follows an essential-service model that keeps our rates highly competitive, we understand how important these simple touches can be to a guest’s convenience. Please know that your comments have been noted and shared with our management team for consideration as we explore ways to improve the guest experience.Once again, thank you for your recommendation and for recognizing the value for money that we aim to provide. We look forward to welcoming you back on your next visit to Manila.Warm regards,Mark Louie de VeraHotel ManagerHop Inn Hotel Ermita Manila
Geelamorous
Standard Double Sea View Room
Stayed in Apr 2025
Family
3 review
9.5/10
Amazing
Posted on May 31, 2025
From guard to the male receptionist- friendly, helpful and approachable. Thank you so much Room was clean, wide and in very tidy. Price is perfect
Response from Property: Dear Geelamorous,Thank you very much for your wonderful feedback and for rating your recent stay at Hop Inn Hotel Ermita Manila so highly.We are truly delighted to hear that you had an amazing experience with us. Your kind words regarding our clean and spacious rooms, affordable pricing, and especially the friendliness and helpfulness of our security personnel and front desk team particularly our male receptionist are deeply appreciated. We take pride in delivering warm and attentive service, and your recognition will certainly motivate our team to continue exceeding expectations.We're also pleased that you found our surroundings pleasant and the amenities adequate for your needs. Your satisfaction means a great deal to us, and we're grateful for the trust you’ve placed in our hotel.It was our pleasure to host you, and we hope to welcome you back soon for another exceptional stay.Warm regards,Mark Louie de VeraHotel ManagerHop Inn Hotel Ermita Manila
Guest User
Standard Double Sea View Room
Stayed in Mar 2025
Solo traveler
3 review
9.0/10
Great
Posted on Apr 29, 2025
well 2nd stay of the same hotel but not of the same branch Great stay! the staff are approachable and polite the room is very clean and comfortable there is seven eleven downstairs in case you need some stuff, there are food hub nearby just late at night there is a loud videoke in front.Also on my first night there is a guest who bang his door at dawn. But all in all my stay is great
6/10
Response from Property: Dear Valued Guest,Thank you so much for taking the time to share your feedback and having allowed us to be your service during your recent visit at Hop Inn Hotel Ermita. We are glad and absolutely cheerful to learn that we were able to satisfy your need and pleased by our warm hospitality. We are glad that you found our place as economically ideal. We strive to offer a convenient, budget friendly and enjoyable stay for our guests. Thank you again for sharing your experience.We look forward to the pleasure of welcoming you back in the near future. Sincerely, Honey B.Front Office Supervisor
Guest User
Standard Twin Room
Stayed in Mar 2025
Family
1 review
9.5/10
Amazing
Posted on Apr 6, 2025
Great stay..Very clean almost spotless room and surroundings. Excellent location to access nearby attractions including churches, shopping malls, redtos and many more.. Will definitely recommend! Membership is also possible.
Response from Property: Dear Valued guest,Greetings from Hop Inn Hotel Ermita, Manila! Thank you for staying with us and providing nice feedback. We are glad you enjoyed your stay with us. We look forward to welcoming you back. Have a good day! MarielFront Office Supervisor
Anonymous User
Standard Twin Room
Stayed in Feb 2025
Solo traveler
33 review
10/10
Outstanding
Posted on Mar 21, 2025
Hotel is clean. Staff are helpful. Restaurants nearby. Walking distance to Robinsons Mall Manila
Response from Property: Dear Valued Guest,Thank you so much for taking the time to share your feedback and having allowed us to be your service during your recent visit at Hop Inn Hotel Ermita. We are glad and absolutely cheerful to learn that we were able to satisfy your need and pleased by our warm hospitality. We are glad that you found our place as economically ideal. We strive to offer a convenient, budget friendly and enjoyable stay for our guests. Thank you again for sharing your experience.We look forward to the pleasure of welcoming you back in the near future. Sincerely, Honey B.Front Office Supervisor
Melch Noynay
Standard Double Sea View Room
Stayed in Jan 2025
Business traveler
5 review
10/10
Outstanding
Posted on Feb 26, 2025
Sure, I'd be happy to help with that! Here's a draft of a hotel review for Hop Inn: --- **Title: Excellent Stay at Hop Inn** **Rating: ⭐⭐⭐⭐⭐ (5/5)** **Review:** I recently had the pleasure of staying at Hop Inn and I must say, it was a wonderful experience from start to finish. The hotel is conveniently located in the heart of the city, making it easy to explore local attractions and enjoy the vibrant surroundings. Upon arrival, I was warmly welcomed by the friendly and professional staff. Check-in was smooth and efficient, and I was quickly shown to my room. The room itself was modern, clean, and well-appointed with all the necessary amenities. The comfortable bed and quiet environment ensured a restful night's sleep. One of the standout features of Hop Inn is its commitment to cleanliness and hygiene. The entire hotel is impeccably maintained, and I felt safe and comfortable throughout my stay. The complimentary Wi-Fi was fast and reliable, which was a great bonus for staying connected during my trip. Another highlight was the on-site facilities. Although the hotel does not have its own restaurant, there are plenty of dining options nearby. The hotel staff were more than happy to provide recommendations and even assisted with reservations. Additionally, the hotel's parking facilities were convenient and secure. Overall, I highly recommend Hop Inn for its excellent service, comfortable accommodations, and prime location. Whether you're visiting for business or leisure, Hop Inn offers great value and a pleasant stay.
6/7
Response from Property: Dear Mr. Noynay,Greetings from Hop Inn Hotel Ermita!Thank you so much for your wonderful review! We are absolutely thrilled to hear that you had a perfect stay with us. It's always our goal to provide exceptional service and a comfortable environment, and we are so pleased that we were able to meet your expectations.Your kind words inspire us to continually provide excellent service to our guests, and we’ll be sure to share your feedback with the entire team. We can’t wait to welcome you back for another memorable experience!Sincerely,Mariel D.Front Office Supervisor
Francisco Vertedor
Standard Double Room
Stayed in Dec 2024
Solo traveler
43 review
9.0/10
Great
Posted on Jan 31, 2025
Cute budget hotel. Very clean with excellent customer service. I liked its location in Ermita close to the shops, beach, historical center, restaurants, etc. It has an ATM in the lobby and hot-cold water dispensers on each floor. The amenities were quite basic and the room felt a bit like a cave with no views. Other than that I would recommend it.
Response from Property: Dear Mr. Francisco,Thank you for taking the time to share your feedback and for choosing Hop Inn Hotel Ermita for your recent stay. We’re thrilled to know that we were able to meet your needs and that our warm hospitality made a positive impression.We truly appreciate your input and look forward to welcoming you back in the near future.Warm regards,Honey B.Front Office Supervisor
Jing Allain
Standard Twin Room
Stayed in Jun 2025
Business traveler
4 review
9.0/10
Great
Posted on Jul 16, 2025
This is located near the Manila Hotel where we had our seminars . The place is clean and affordable. High recommended.
Response from Property: Dear Jing Allain,Warm greetings from Hop Inn Hotel Ermita Manila!Thank you very much for taking the time to share your experience following your recent stay with us. We are truly grateful for your excellent rating of 9 out of 10 and your kind words highlighting our cleanliness, service, and convenient location.We’re especially pleased to hear that you found our hotel clean, affordable, and well-situated near the Manila Hotel, making it a practical choice for your seminar attendance. Your recommendation is greatly appreciated and encourages our team to continue delivering reliable, quality service to all our guests.We did, however, notice your rating of 6 for amenities. While we are a limited-service hotel focused on delivering the essentials clean, secure rooms in excellent locations at affordable prices we continuously look for ways to improve. If there were specific amenities you found lacking, we would be very grateful to hear more so we can review and address them where possible.Thank you once again for your feedback and for recommending us. We hope to welcome you back soon and look forward to serving you again on your future visits to Manila.Warm regards,Mark Louie de VeraHotel ManagerHop Inn Hotel Ermita Manila
C. J. Escurel
Standard Double Sea View Room
Stayed in Nov 2024
Solo traveler
1 review
9.5/10
Amazing
Posted on Dec 31, 2024
Standard room but with a stunning view. Had a pleasant one day stay. 7 eleven and the coffee shop beside the hotel lobby is a plus.
Response from Property: Dear Mr. C.J. Escurel,Thank you for taking a moment to share your experience at Hop Inn Hotel Ermita Manila. We are so pleased to hear that you found our service to your liking. We look forward to welcoming you back again soon.Sincerely,HoneyFront Office Supervisor
RickChan10
Standard Twin Room
Stayed in May 2025
Family
6 review
9.5/10
Amazing
Posted on Jul 1, 2025
No frills stay. Good location, has restaurants close by and a 711 on the hotel itself. Not too far away from the airport.
Response from Property: Dear RickChan10,Warm greetings from Hop Inn Hotel Ermita Manila!Thank you very much for taking the time to share your review following your stay with us in June 2025. We truly appreciate your excellent overall rating of 9.5 and are delighted to know that you had a pleasant and convenient experience with us.We’re especially glad to hear that you found our hotel to be a no-frills yet comfortable option, ideally located near key amenities. Your comments about our proximity to restaurants, the on-site 7-Eleven store, and easy access to the airport highlight the convenience we aim to offer all our guests particularly those seeking value and accessibility during their travels.We also sincerely thank you for your high scores in cleanliness, service, and surroundings, which reflect our team’s ongoing efforts to maintain a welcoming and efficient environment. Your rating of 8 for amenities is noted, and we appreciate your honest input, which helps us identify opportunities to further enhance the guest experience.Once again, thank you for choosing Hop Inn Hotel Ermita Manila. We look forward to welcoming you back in the near future and providing you with another seamless and enjoyable stay.Should you need any assistance or have preferences for future visits, please don’t hesitate to reach out to us directly.Warm regards,Mark Louie de VeraHotel ManagerHop Inn Hotel Ermita Manila
Patboi
Standard Double Sea View Room
Stayed in May 2025
Couple
12 review
9.5/10
Amazing
Posted on Jul 4, 2025
Location is accessible to public transport, malls and other attractions in Manila. Staff are courteous and friendly. The room is spacious, air conditioner is working well and the room is clean. Will definitely stay again.
Response from Property: Dear Patboi,Warm greetings from Hop Inn Hotel Ermita Manila!Thank you for choosing to stay with us and for taking the time to share your wonderful review. We are truly delighted to receive your amazing rating of 9.5 out of 10, and we’re very pleased to know that you had a comfortable and satisfying experience.Your kind words about our accessible location, clean and spacious room, and courteous staff mean a lot to our team. We're glad to hear that you found the air conditioning efficient and that the room cleanliness met your expectations these are areas we consistently strive to maintain at the highest standard.We also appreciate your feedback on amenities. While we keep our offerings focused on essential comfort to maintain excellent value, your input is valuable and will be shared with management for future enhancement.It’s always rewarding to hear when guests say they’ll definitely stay again and we look forward to welcoming you back on your next visit to Manila!Warm regards,Mark Louie de VeraHotel ManagerHop Inn Hotel Ermita Manila
Guest User
Standard Double Room
Stayed in May 2025
Family
2 review
4.5/10
Posted on Jun 28, 2025
Room cleaning should be done anytime of the day, From morning until  5pm for the guest availability. They don't even change bed sheets and pillow case even the bathroom rag they don't even provide clean towels.
Response from Property: Dear Valued Guest,Thank you for choosing Hop Inn Hotel Ermita Manila and for taking the time to share your feedback.We sincerely regret that your recent experience did not meet your expectations. Please accept our apologies for the inconvenience you encountered regarding our housekeeping services. At Hop Inn, we take cleanliness and guest comfort very seriously, and we are truly sorry to hear that the room was not serviced according to your expectations.Your comment about the limited cleaning window and lack of fresh linens and towels is concerning. While our housekeeping services follow a daily schedule, we understand the importance of flexibility to accommodate guest availability. Your feedback has been brought to the attention of our housekeeping supervisor for immediate review, and we will reinforce our procedures to ensure that bed linens, pillowcases, towels, and bathroom mats are refreshed as needed and upon guest request.We value your input, as it helps us identify areas where we need to improve. We hope to have the opportunity to welcome you back in the future and provide you with a stay that reflects the high standards we are committed to delivering.Warm regards,Mark Louie de VeraHotel ManagerHop Inn Hotel Ermita Manila
Marietta
Standard Double Room
Stayed in May 2025
Couple
1 review
9.5/10
Amazing
Posted on Jun 29, 2025
It’s a nice and clean hotel, staff are very cordial, unfortunately one thing we notice is the floor of the comfort room it s not slope going to the drainage to which the water will fall/slide directly, that makes the water fronting lavatory in stack. But overall, i give the hotel 8 star.
Response from Property: Dear Valued Guest,Thank you for staying at Hop Inn Hotel Ermita Manila and for taking the time to share your thoughtful review.We are truly pleased to know that you had an overall positive experience with us and that you appreciated the cleanliness of our hotel, the welcoming atmosphere, and the cordial service provided by our staff. Your 9.5 rating and kind remarks are greatly appreciated and serve as motivation for our team to continue delivering excellent guest experiences.We also sincerely thank you for pointing out the issue with the bathroom floor drainage. We understand how this could cause inconvenience, and we apologize for the discomfort it may have caused during your stay. Please be assured that we have shared your feedback with our maintenance team for evaluation and corrective action to help improve the guest experience moving forward.Your feedback is invaluable to us, and we are grateful for your honest observations. We look forward to welcoming you back in the future and hope to make your next visit even more enjoyable.Warm regards,Mark Louie de VeraHotel ManagerHop Inn Hotel Ermita Manila
PADI DANI
Standard Double Room
Stayed in Mar 2025
Business traveler
65 review
10/10
Outstanding
Posted on May 1, 2025
Comfortable stay🤗
Response from Property: Dear Ms. / Mr. Padi Dani,Thank you so much for taking the time to share your feedback and having allowed us to be your service during your recent visit at Hop Inn Hotel Ermita. We are delighted to hear that you had a positive experience with us at Hop Inn Hotel Ermita Manila. We thought you might be interested to learn that we also offer Loyalty Memberships. We look forward to welcoming you back soon.Best regards,Honey B.Front Office Supervisor