Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.0
Amenities7.6
Service7.7
Cleanliness7.7
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All reviews(122)
Positive reviews(21)
Reviews with photos/video(8)
Awesome stay(15)
Awesome rooms(7)
Clean and tidy(5)
Great location(5)
Clean pool(4)
Great swimming pool(4)
Nice sea view(3)
Negative reviews(2)
Angel
Standard Twin Room
Stayed in Jun 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Jul 8, 2025
last minute booking for 1 night online and surprised for the cleanliness room and hotel facilities. and its so close to the seaside. our first visit to Sunderland and love it so much, quiet, peaceful.
Guest User
Standard Double Room
Stayed in Mar 2025
Couple
6 review
9.5/10
Amazing
Posted on Apr 6, 2025
Lovely stay, with very friendly staff. Would stay again and recommend to others.
Lorraine
Standard Double Room
Stayed in Mar 2025
Couple
1 review
10/10
Outstanding
Posted on Apr 6, 2025
Great hotel.. 2nd stay with our pug .. we are live it there.
Robert
Standard Twin Room
Stayed in Jun 2025
Family
4 review
4.0/10
Posted on Jul 30, 2025
Paid £100 a night had to ask for tea bags and coffee they don't clean the rooms like they used to and to get into the swimming pool it's like getting into the palace sign here sign here make sure you put the time you go in .....they need to relax more hotel is not the same
Snamkr
Superior Double Room
Stayed in Nov 2024
Couple
2 review
8.0/10
Very Good
Posted on Dec 31, 2024
We had a wonderful stay at the hotel, with a stunning sea view right in front of us. The room was warm, clean, and very comfortable, which made our stay even more enjoyable. The swimming pool was great, and the hot tub was perfectly warm, adding to the relaxation. Overall, it was a fantastic experience, and we’d definitely stay here again.
Guest User
Standard Twin Room
Stayed in May 2025
Family
1 review
10/10
Outstanding
Posted on Jun 15, 2025
Fantastic hotel, stunning location and friendly helpful staff. Stayed with my son and went to the Sam Fender gig at St James Park. Will definitely stay again. Thank you
A.Ateeyah
Standard Twin Room
Stayed in Dec 2024
Business traveler
16 review
10/10
Outstanding
Posted on Feb 13, 2025
What a lovely and peaceful spot to reside in.
Guest User
Standard Double Room
Stayed in Mar 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Apr 11, 2025
I stay at the Grand regularly when in the area, it's a great location and well priced.
Jimmy
Standard Double Room
Stayed in May 2024
Couple
1 review
9.5/10
Amazing
Posted on Jun 25, 2024
The pool and the jacuzzi is lovely. the view from the room is gorgeous.
However, The hotel staff not use to got booking from Ctrip, can't recognise my booking when I check in and went to the dinner.
Lynn
Standard Double Room
Stayed in Oct 2024
Solo traveler
1 review
9.5/10
Amazing
Posted on Dec 2, 2024
My favourite hotel in Sunderland.
Perfect location overlooking beach. Lovely big room.
Guest User
Standard Double Room
Stayed in Feb 2024
Couple
1 review
10/10
Outstanding
Posted on Mar 20, 2024
Nice Couple Days Away Hotel Was Lovely And Clean Staff Are Friendly And Polite Pool Was Nice And Relaxing Will Be Booking Up Again xXx
Guest User
Standard Double Room
Stayed in Jun 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Jul 21, 2024
Hotel was perfect , fab location and brilliant service.
Living The Dream!
Standard Double Room
Stayed in Jan 2023
Couple
9 review
10/10
Outstanding
Posted on Feb 23, 2023
We had a wonderful stay at the Grand Hotel, Sunderland. The staff were lovely and very helpful. The rooms were clean and spacious. We would definitely recommend this hotel to friends and family.
Guest User
Standard Double Room
Stayed in Aug 2024
Couple
1 review
10/10
Outstanding
Posted on Sep 7, 2024
Lovely hotel and staff
Guest User
Standard Double Room
Stayed in Oct 2023
Traveling with friends
1 review
10/10
Outstanding
Posted on Dec 1, 2023
Great hotel, decent price. A room can contain 3 people