Puri Saraswati Dijiwa Ubud

Puri Saraswati Dijiwa Ubud Reviews

Puri Saraswati Dijiwa Ubud

Jl. Raya Ubud No.14, Ubud, Kecamatan Ubud, Kabupaten, Gianyar, Bali, Province of Bali, 80571, IndonesiaSee Hotel Details
Puri Saraswati Dijiwa Ubud
Puri Saraswati Dijiwa UbudPuri Saraswati Dijiwa UbudPuri Saraswati Dijiwa Ubud
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Guest Reviews

8.7/10
Very Good
42 review
Verified reviews
Location8.8
Amenities8.6
Service8.7
Cleanliness8.6
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All reviews(42)
Positive reviews(13)
Reviews with photos/video(8)
Great location(5)
Negative reviews(1)
Anonymous User
Saraswati Classic
Stayed in May 2024
Family
3 review
7.0/10
Posted on Aug 10, 2024
The hotel room looks scary
Response from Property: Dear Mr/s, We understand your concern about the room's appearance. Our hotel is designed to provide a comfortable and relaxing atmosphere. If there were specific aspects of the room that made you feel uncomfortable, please let us know so we can address them. We want all our guests to feel safe and welcome.Warm regardsI Wayan Sudiarta Resort Manager Puri Saraswati Dijiwa Ubud
Eriks’s
Saraswati Classic
Stayed in Mar 2025
Couples
2 review
10.0/10
Outstanding
Posted on Apr 26, 2025
They were very good in everything. We were especially pleased with the attention at the reception. Don't think of it as just a business. They have very kind people who you can get support and chat with in every subject. They have a secret team that always acts one step ahead of you in terms of room services. We would also like to thank them. As Kobum, they are in an ideal location for Ubud. You can have your breakfast at the Lotus Cafe right next to it. This cafe also has a view of the Water Temple. The breakfast is very, very filling. You can also watch the lotus and fish in the water pool while eating your breakfast. The fact that the room completely reflects the Balinese culture and that all the employees combine this with a very good service approach is enough reason for you to stay. We left very satisfied. If we come again, we will choose this hotel again. (Note: You can also buy a motorbike rental and tour service. We only rented a motorbike and the motor performance and price were very good)
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6/8
Guest User
Saraswati Classic
Stayed in Jan 2025
Couples
3 review
9.0/10
Great
Posted on Mar 3, 2025
The hotel is in a great location, right in the city center! The hotel restaurant is inside the Water Palace! The room is on the 2nd floor, the surrounding environment is great, there is a bathtub, and large floor-to-ceiling glass is surrounded by green plants!
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Response from Property: Dear Valued Guest,Thank you so much for your wonderful review! We're delighted you enjoyed our central location, the unique experience of dining in the Water Palace, and the comfort of your room with its lovely views. We hope to welcome you back soon!Warm RegardI Wayan SudiartaResort ManagerPuri Saraswati Dijiwa Ubud
Guest User
Saraswati Classic
Stayed in Sep 2024
Travel with friends
9 review
10.0/10
Outstanding
Posted on Nov 1, 2024
The room is in a great location, right near the Ubud Palace. The scenery in the courtyard is also very unique. If you stay here, you can also visit the temple next door which is not open to the public. They will also let you wear purple clothes, which is very photogenic!
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Response from Property: Dear Valued Guest,Thank you so much for your wonderful review! We're delighted you enjoyed our great location near Ubud Palace and found the courtyard scenery unique. It's great to hear you appreciated the opportunity to visit the neighboring temple and the purple clothing experience for photos. We hope to welcome you back again soon!Warm RegardsI Wayan sudiartaResort ManagerPuri saraswati Dijiwa Ubud
Guest User
Grand Deluxe Room
Stayed in Aug 2024
Couples
7 review
10.0/10
Outstanding
Posted on Oct 4, 2024
The location is very convenient, everything is within walking distance. They met us very politely and told us in detail that we had an anniversary and they prepared a surprise for us ❤️ they decorated the room and prepared sweets, took a photo of us, and when we checked out they gave us this photo inserted into a frame (thank you very much, it was nice) !!! The hotel hosts dances every other day, I recommend watching them, you can watch them for free for hotel guests, you can also pay for them if you want to sit in the front row. The restaurant for breakfast has a choice of dishes on the menu, hearty and tasty. We had dinner in other establishments, upon returning to the hotel we took a hookah in the hotel restaurant, the hookah was good (the first one in Bali for all my time) excellent coals, good, interesting taste 😍 a little strong. Despite the fact that it is a bit old, everything is clean, very cozy, the staff is responsive and friendly.
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6/7
Response from Property: Dear Mr/s, Thank you for taking the time to share your experience at our hotel. We are thrilled to hear that you found our facilities, staff, and cleanliness to be to your liking. At our hotel, we are committed to providing our guests with the best possible experience, and it is feedback like yours that helps us to continue to improve our services. We are grateful for your positive review, and we will be sure to share your kind words with our team. Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit. Thank you again for choosing our hotel, and we hope to see you soon. Warm RegardsPuri Saraswati Dijiwa Ubud
Guest User
Saraswati Classic With Balcony
Stayed in Jan 2025
Couples
6 review
7.5/10
Posted on Mar 13, 2025
They changed my room type without communicating with me. Although it was nominally an upgraded room type, I just wanted to stay in a room with a lotus view. I suggest that you communicate with guests in advance in the future. In addition, there is no parking space, which is not very convenient.
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Response from Property: Dear Valued Guest,Thank you for taking the time to share your experience. We are truly sorry to hear that your room type was changed without your knowledge and that you were disappointed not to have the lotus view you preferred. This is certainly not our standard practice, and we will be reviewing our internal communication procedures to prevent this from happening again.Warm RegardsI Wayan SudiartaResort ManagerPuri Saraswati Dijiwa Ubud
Guest User
Saraswati Classic
Stayed in Apr 2024
Solo travelers
5 review
8.5/10
Very Good
Posted on May 19, 2024
The location was excellent, about a 5-minute walk from Ubud Palace. There were some shops nearby that were open even at around 11pm, which was very helpful for me as I liked to drink late into the night. The room was nicely appointed and I had no complaints. While relaxing in the chairs in front of the room, I often came across local creatures, but if you're used to them, it shouldn't be a problem. There weren't many options for breakfast at Lotus Cafe, but the atmosphere was pleasant.
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Response from Property: Dear Mr/s,Thank you for your wonderful review! We are delighted to hear that you enjoyed our prime location and found it convenient with the nearby shops open late. It's great to know that you appreciated the organization and cleanliness of your room.We apologize for any inconvenience caused by the local creatures. We strive to provide an authentic experience, and sometimes that includes encounters with the local wildlife. We appreciate your understanding on this matter.We also acknowledge your feedback regarding the breakfast options at Lotus Cafe. We are continuously looking for ways to improve and will take your comments into consideration to enhance our offerings.We hope to welcome you back soon and provide you with another enjoyable stay.Warm regards,I Wayan SudiartaResort ManagerPuri Saraswati Dijiwa Ubud
SvetlanaD
Grand Deluxe Room
Stayed in Feb 2024
Travel with friends
33 review
5.5/10
Posted on Mar 24, 2024
Upon arrival, it turned out that they were treating the area against Mosquitoes. Despite the fact that I warned that I was lying in the room with a temperature, they still started processing. Almost suffocated The audibility in the room is terrible, the doors and gates are sealed across the entire street, the voices of the neighbors seem to be in your room.
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Response from Property: Dear Mr/s Svetlanda,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay.Regarding the mosquito treatment, we deeply regret that it disrupted your comfort, especially considering your health condition at the time. We should have taken your situation into account and postponed the treatment. Your safety and well-being are our top priorities, and we will ensure better communication and coordination in the future.We are also sorry to hear about the noise issues you encountered. We understand how important a quiet and restful environment is, and we will look into improving the soundproofing of our rooms and addressing the door creaking problem immediately.We appreciate your feedback as it helps us to improve our services. Please reach out to us directly if you decide to stay with us again, and we will make sure your experience is much more pleasant.Warm regards,I Wayan SudiartaResort ManagerPuri Saraswati Dijiwa Ubud
Shenyi
Grand Deluxe Room
Stayed in Aug 2024
Couples
3 review
7.5/10
Posted on Sep 24, 2024
The breakfast was not a buffet, but the amount and variety was enough and I was satisfied. It is right next to Ubud Palace, so it is convenient to go anywhere. The only thing that is unfortunate is that although there is a bathtub, it becomes cold water halfway through even if you fill it with hot water, so you can't use it.
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Response from Property: Dear Mr/s Shenyi, We appreciate you acknowledging the breakfast options, even though it's not a buffet, we strive to provide a satisfying and varied selection.We agree that our location is a major plus, being right next to the Ubud Royal Palace offers easy access to many points of interest.Regarding the bathtub issue, we sincerely apologize for the inconvenience. This is definitely not the experience we aim for. We will investigate this specific concern and take the necessary steps to ensure it doesn't happen again.We value your feedback and hope to have the opportunity to welcome you back to our hotel in the future.Warm RegardsI Wayan SudiartaResort Manager Puri Saraswati Dijiwa Ubud
Anonymous User
Grand Deluxe Room
Stayed in Feb 2024
Family
12 review
8.0/10
Very Good
Posted on Mar 15, 2024
In Ubud area, the location is convenient, with convenience stores, bars, and coffee shops nearby. The hotel environment is good, suitable for vacation, and the hotel restaurant environment is beautiful! Friendly staff!
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Response from Property: Dear Mr or Mrs,Thank you for your kind review! We are delighted to hear that you enjoyed your stay in the Ubud area and found our location convenient with the nearby amenities such as convenience stores, bars, and coffee shops.We are especially pleased to know that you appreciated our hotel's environment and found it suitable for a vacation. It's great to hear that you enjoyed the beautiful setting of our restaurant and found our staff to be friendly.Your positive feedback means a lot to us and encourages us to continue providing the best experience for our guests. We look forward to welcoming you back in the future!Best regards,I Wayan SudiartaResort ManagerPuri Saraswati Dijiwa Ubud
Huatingmanchong
Deluxe Room 1 King bed
Stayed in Dec 2023
Family
17 review
9.2/10
Great
Posted on Apr 21, 2024
The hotel is not big, but the location is superb. It is a five-minute walk from the palace and the market. You can enter the Water Palace for free if you stay in this hotel. There are performances in the Water Palace at night, and you can go in through the small door to watch. The restaurant has a wide variety of breakfasts and the taste is good, and it is very unique. If you eat a full meal, you can get a discount for staying in the hotel. The swimming pool is small but clean. Staying for two days allows you to experience the local architectural style.
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6/7
Response from Property: Dear Mr/s Huatingmanchong,Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay with us and appreciated our prime location near the palace and market.We're delighted that you took advantage of the free access to the Water Palace and enjoyed the evening performances. It's great to know that our breakfast options and the distinctive flavors met your expectations. We are also pleased that you found our dining discounts for hotel guests beneficial.While our swimming pool is indeed cozy, we're glad it provided a clean and refreshing experience. We're especially happy to hear that our hotel gave you a good sense of the local architectural style during your stay.We hope to welcome you back for another enjoyable stay in the future!Best regards,I Wayan Sudiarta Resort ManagerPuri Saraswati Dijiwa Ubud
Alexandre Gomes Ribeiro
Saraswati Classic With Balcony
Stayed in Oct 2024
Couples
12 review
9.5/10
Amazing
Posted on Nov 27, 2024
Excellent hotel, and also the entire staff, I recommend it!!!
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Response from Property: Dear Mr Alexandre,Thank you so much for your kind words! We're delighted you enjoyed your stay and appreciate your recommendation.Warm RegardsI Wayan SudiartaResort ManagerPuri Saraswati Dijiwa Ubud
Guest User
Grand Deluxe Room
Stayed in Jul 2024
Family
1 review
9.0/10
Great
Posted on Aug 12, 2024
Pleasant stay in a beautiful and historical environment! Swimming pool is wonderful!
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Response from Property: Dear Mr/s Thank you for your kind words and for choosing to stay with us. We are delighted to hear that you enjoyed your time here and found the surroundings beautiful. We are also pleased that you appreciated the swimming pool. We look forward to welcoming you back in the future.Warm regardsI Wayan SudiartaResort Manager Puri Saraswati Dijiwa Ubud
MARIA CRISTINA
Saraswati Classic
Stayed in Sep 2024
Couples
5 review
10.0/10
Outstanding
Posted on Oct 22, 2024
Very nice and beautiful. We were very well received.
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Response from Property: Dear Ms Maria, We're thrilled you had a wonderful experience! We strive to provide a warm welcome and beautiful surroundings for all our guests. We hope to have the pleasure of hosting you again soon.Warm RegardsI Wayan Sudiarta Resort Manager Puri Saraswati Dijiwa Ubud