New Haven Village Suites Reviews

Unfortunately our non smoking room smelled badly of cigarette smoke. The carpet seemed dirty and general space was outdated.

Keep it up

The room is large, with kitchenware and tableware, so you can cook your own food. It is very close to Yale University, a 10-minute drive. The hotel has just changed hands recently, so breakfast is not included. The front desk service is slow, but the hotel facilities are OK, with free coffee and juice.

I went to visit Yale University and found this hotel. I saw good reviews in the past and the price was about 120 US dollars cheaper. It was very close to Yale, so I booked it. This is like a resort-style townhouse hotel, with each independent suite room. However, after checking in, I found that the room was too old and had greasy living supplies everywhere, including the dining table, bathroom, bedroom, etc. In short, it felt a bit dirty. Maybe It's caused by frequent cooking by guests staying here, but I don't know why the hotel's cleaning is so poor. Anyway, I'll stay for one night and then leave, it's bearable.

Indifferent service The hotel is old, the hygiene is OK, the space is large, but it is not comfortable. The breakfast is negligible. In general, the price is low and the quality is low, so it is better to increase the budget and choose a newer hotel. After all, a double bed in a hotel in the United States can accommodate 4 people, so this kind of low-priced hotel is still low cost-effective.

Overall good, good value for money. The kitchen is large, has a dishwasher, and parking is free, so you can come and go as you please. Yale University is also only an eight-minute drive away.

The hotel is too old...I don’t like it very much

The room has a peculiar smell and the facilities are old.

This hotel is average.

Parking is very convenient. You can cook in the kitchen with all the utensils and utensils. The service attitude of the hotel is good. The hotel provides breakfast in the morning. Except for the room hygiene, which is a little not so clean, it is still acceptable. Overall, it is good.

Hygiene and service quality are poor

Our assigned room had a boarded up window still showing broken glass, mold in bathroom around tub, damaged (chewed?) headboard, rusted and dirty air vents, stained furniture, stains on carpet (blood?) and to top it off there was a urine puddle in front of toilet. When I called the front desk about the condition of the room, I was told there was no one to clean it and that I could go to the front desk and get some gloves and cleaning spray if I wanted. When I asked for an adjustment to our bill she said she could not give us one. When I asked for a manager I was told the manager left at 4 pm and that she was the only person on premise. When I asked what time manager would be in tomorrow she said she didn’t know if one was coming in because it was the weekend. The receptionist could not have been less helpful. I know she could have contacted someone because she called someone when she couldn’t find our reservation and they told her what to do. She told us twice the place was sold out…I am doubtful of that because only about 25% of the parking spaces are occupied. This place was disgusting. We literally slept in our clothes that we wore all day. We didn’t want to open our suitcases. We only brought our suitcases in the room because the property was in a sketchy area, it was rather dark and we were concerned about theft of bags if we left them in the car. This place was a HUGE disappointment after an 8+ hour drive from Washington DC. It is the worst place we EVER stayed in. If we hadn’t been so exhausted and if it had not been dusk, we would have searched for another hotel.

The place is disgustingly! There is paint falling off the ceiling. Shower is beyond gross. And MOLD on the ceiling. Do not stay here!!!! There are no cups in the bathroom. Only 3 bath towels for 3 guests. More alarming is the peeling ceiling and mold.

This place is awful. We purchased through a third party. I take full responsibility for not reading reviews. Please learn from my mistake! We arrived and a staff expressed concern over cleaning a different room, that’s where our concern started. The room itself was in terrible repair, there were burn marks on the floor. Small bugs were flying around. It wreaked of smoke although stated nonsmoking. We heard yelling outside our door, someone pounding on the walls. We felt so uncomfortable we felt best leaving. Because it was through a third party, we spoke to the front desk staff explaining our unease and requested 2 out of 3 nights be refunded. They agreed and said the third party would call to verify and they would confirm. 2 days later we finally received word that the hotel would refund one night. They had lied to us. Please do not go to this shady establishment.