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Verified reviews
Location9.0
Amenities8.4
Service8.2
Cleanliness8.5
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All reviews(645)
Positive reviews(607)
Reviews with photos/video(236)
Large rooms(72)
Great value for money(55)
Loved the view(47)
Parking difficult(47)
Clean pool(42)
Great swimming pool(42)
Perfect for families(14)
Located downtown(7)
Negative reviews(38)
SN5
Twin Studio
Stayed in Jul 2025
Solo traveler
18 review
7.0/10
Posted on Aug 29, 2025
The place is great, the room was spacious. However, improvement could be made in maintenance. The toilet, the seat needs to be maintained.
Freda
King Studio
Stayed in Jul 2025
Couple
1 review
4.5/10
Posted on Aug 24, 2025
I encountered several issues related to maintenance that significantly impacted my experience.
1) bench chair cushion stain mark and burned fabric very unhygienic
2) poor plastering work with holes due to re- wiring works.
3) leakages lead to wall blistering and peeling.
4) the spare single mattress was left on the floor and uncovered
5) Lack of Toiletries product and it was not label correctly.
I believe that basic room maintenance is crucial for a comfortable and pleasant stay, and these issues did not meet the standards.
I would appreciate it if you could address this matter and take steps to ensure that your rooms are properly maintained for future guests.
Anonymous User
Twin Studio
Stayed in Jul 2025
Family
3 review
7.5/10
Posted on Aug 18, 2025
Customer service allowed us to checkin slightly earlier and checkout slightly later upon request. Reply by the customer service was quite promptly. However, the owner probably need check on the condition of the toilet seat, it’s a little loose. The WiFi is a bit slow and TV remote control was unable to be located during the stay. Overall hygiene was ok, the parking was expensive in Melaka and not very convenient.
Guest User
King Studio
Stayed in Jul 2025
Family
4 review
4.0/10
Posted on Aug 17, 2025
I always liked staying at the pines (by amanjiwa this time.)
However this time has proven that the hotel have already way passed their prime.
Cleanliness during my stay is terrible.
1. Killed 3 cockroaches in a night, and one of it is on my bed.
2. Raised complain to management, with no response at all. (I saw them typing, and they decided to ignore this issue instead)
3. The toilet is clogged. Literally flooded if bathed a little longer.
Amenities wise ;
1. The swimming pool can be seen to be old alrd, and maintained at optimized cost. Considered acceptable. But the heater is no longer running, water is very cold.
2. If staying with amanjiwa, u will not enjoy the services of the hotel. (U pay for what u get)
3. Car park is not under hotel. U need to park walk across the road. (Rm 2.5 per hour, max rm10 per day) if re enter, will charge differently)
Overall, I'd say the most disappointing part is how the management decided to just ignore the situation when problem arise.
Maggie
King Studio
Stayed in Jul 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Aug 6, 2025
spacious room and clean..nice bed no buds.😊swimmingpool is nice.the location is good just nearby to all tourist spot.i highly recommend.I enjoyed my stay.
6/10
Ibrahim Darwis
Twin Studio
Stayed in Jul 2025
Solo traveler
12 review
10/10
Outstanding
Posted on Aug 13, 2025
Space is huge, really enjoy stay here. Swimming pool very clean and behind the hotel is Melaka river, I run and walk along the river, nice view and nice track. Will go to this hotel again if I visit Melaka
NicoleT
King Studio
Stayed in Jun 2025
Business traveler
56 review
6.5/10
Posted on Jul 17, 2025
It’s my first time staying here . Recommended by a friend . Overall it’s ok , just a bit dirty at the toilet & floor is bit sticky as I read from the reviews. Spacious room , suitable for family stay . Just that we need to park the car opposite the building of the hotel , parking fee is not cheap though with flat rate . Walking distance of 10 mins from the hotel to Longkang Siham . And there are few food places nearby.
Guest User
Twin Studio
Stayed in Jun 2025
Solo traveler
3 review
8.0/10
Very Good
Posted on Jul 14, 2025
Room is within Pines Hotel. Room with twin beds is huge. There was also a sofa that could become a sofa bed. Good level of cleanliness for room and toilet. Had a small table in a partial kitchenette with a sink and small fridge. Bed was comfortable enough. Aircon worked well. Only local TV channels, not very good reception. Couldn’t connect to the wifi. Location wise, it’s next to a big main road on one side and the Melaka River on the other, about a 20min walk to Jonker St area. There’s an open air food court opposite (Wong Kok) with good Chinese food. Further down on the same side as the hotel, there’s a roti canai shop, a yong tau foo shop, a roti john shop and a minimart. Won’t go hungry. Buy your own water. Would recommend for the low price.
Guest User
Family Suite
Stayed in May 2025
Family
2 review
7.5/10
Posted on Jun 17, 2025
The room is clean spacious enough for 4 adults with microwave and dining table. Location is good.
6/13
MarilynT
Twin Studio
Stayed in May 2025
Family
2 review
10/10
Outstanding
Posted on Jun 30, 2025
Received all info needed for check in before our arrival. Room was spacious and clean. Hope we had a longer stay here. River cruise jetty is nearby apartment. Jonker street is a few minutes drive away.
Anonymous User
Family Suite
Stayed in May 2025
Family
21 review
3.0/10
Posted on Jun 20, 2025
Toilet chokage for my 2 nights stay. Although they came to rectify, after a few time usages, it chokes again. For the room make up part, they only change towels and clear dustbin rubbish. They did not make up the beds and clean other part of the room.
The location is not very accessible to the famous attraction. You might need to walk or get a taxi if you don't drive. If you drive, there is a carpark opposite where the charges were cheapest around. But you need to drive to the highest floor where you are allowed to park as a visitor.
Overall it is not a good experience for my stay. I will not book again.
ksChong
King Studio
Stayed in May 2025
Traveling with friends
8 review
9.0/10
Great
Posted on Jun 16, 2025
Incredible apartment for incredible price per night. Much better than my expectation. Great view of the river below. Enough eating places within walking distance. To go farther please use riverboat taxi. I guess during peak period you better reserve room way in advance.
Rashid Deris
Family Suite
Stayed in May 2025
Family
34 review
8.0/10
Very Good
Posted on Jul 9, 2025
The hotel is awesome. The rooms is clean, the pool is nice and the location is great. I really impressed with the hotel which is shared with Pines Hotel. The room is spacious and easily can fit in 4-5 people. The river is just beside the hotel and you can walk along it or you can chartered a boat for a river cruise. I will definitely come back to the hotel.
6/9
Anonymous User
Twin Studio
Stayed in May 2025
Couple
1 review
9.0/10
Great
Posted on Jun 29, 2025
Coincidentally the room that I got the aircon is not very cold and very noisy. But overall the place is worth the price, it will be 5 star if the aircon is more cold and not noisy
Travel for love
King Studio
Stayed in Jun 2025
Business traveler
10 review
6.0/10
Posted on Aug 15, 2025
Location - Good
Room - good
Parking not really like it.(need to paid)